Unit 24: Employability Skills Report - Travelodge Case Study

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Unit 24 – Employability Skills

Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
1.1 – Develop a set of own responsibilities and performance objectives....................................4
1.2 – Evaluate own effectiveness against defined objectives......................................................6
1.3 Make recommendations for improvement.............................................................................7
1.4 Review how motivational techniques can be used to improve the quality of performance. .8
Task 2.............................................................................................................................................10
2.1 – Develop solutions to work-based problems......................................................................10
2.2 Communicate in a variety of styles and appropriate manner at various levels...................12
2.3 Identify effective time-management strategies....................................................................14
Task 3.............................................................................................................................................15
3.1- Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................15
3.2- Analyse team dynamics......................................................................................................17
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................18
Task 4.............................................................................................................................................19
4.1 Evaluate tools and methods for developing solutions to problems.....................................19
4.2 Develop an appropriate strategy for resolving the problem of labor turnover in an
organization of your choice.......................................................................................................20
4.3 Evaluate the potential impact on the business of implementing the strategy......................21
Conclusion.....................................................................................................................................22
References......................................................................................................................................23

Introduction
Skills are an essential aspect of a person with which they can define a suitable position in an
organization. Employability refers to the capability of an employee so that they can contribute to
accomplishing desired goals and targets. This report is all about employability skills concept
which needs to undertake in context of Travelodge case study. This assessment will be going to
cover the certain responsibilities of a person which enhance their performance. Along with this, a
description will be defined to develop interpersonal and transferable skills. Further, this report
will be covered the dynamics of working with others for maximizing the ability aspect of a
person in a relevant manner. A case assessment will be held which state a problem. Thus,
strategies will be going to develop to enhance problem-solving skills of a person or a candidate
at the workplace.

Task 1
Introduction
Responsibilities are important to done by an individual so that relevant and suitable outcome
impose properly. With responsibility identification all performance objectives get accomplish
properly. Thus, to anticipate and accomplish the objectives appropriate and suitable motivation
technique need to undertake.
1.1 – Develop a set of own responsibilities and performance objectives
An HR manager is one which helps an organization to find out the most suitable candidate for a
job profile. Along with this, the HR manager is also responsible to motivate staff personnel and
resolve problems with appropriate training delivery (Bastide, et. al, 2019). Travelodge managers
are playing an effective role to motivate workforce and maximize sales and target with the
cooperation of such individual. Thus, the motive is to make their customers happy so that their
visit can be enhancing at Travelodge. Following are the certain set of own responsibilities of the
HR manager of a company with certain performance objectives:
 The initial responsibility of the HR manager is to interact with all individual at the
workplace. This responsibility arises at a personal level so that HR can understand each
individual properly and assign work as per their capability. This sort of personal
responsibility is essential for HR manager of Travelodge for maximizing satisfy
experience of clients.
 The HR manager is responsible to take a critical decision in the absence of authority. This
is another associated responsibility of the HR manager of a company so that suitable and
relevant outcome imposes. HR manager of Travelodge has to develop this skill so that
they can carry down better judgment when require.
Thus, with such responsibilities identification, all performance objectives can be accomplished
by an organization. The performance objectives of Travelodge are stated as follow:
 The maximization of sales by 20% annually.
 Enhance the profitability ratio 5 times as compared with the previous year.

 Increase the customer base of a company by 10%.
All these are performance objectives of Travelodge which can be assessed easily. These
objectives can be defined with the cooperation of staff personnel. Hence, the HR manager has to
define all such goals and targets to their staff personnel.

1.2 – Evaluate own effectiveness against defined objectives
Objectives are general guidelines which enable a firm and a team to work towards them for
deriving beneficial outcome (Bastide, et. al, 2019). Thus, it is essential for management to define
the objectives to staff personnel properly so that they can accomplish it. I am working as an HR
manager in Travelodge, thus, I have to evaluate all stated objectives of a company. Thus, it is
essential for me to determine my own efficiency to accomplish them and motivate others.
Following are my own effectiveness aspects which enable me to work towards define objectives
in a relevant manner:
 I am a good communicator which works as a strength for me to accomplish desire target.
This skill is helpful for me to enforce the team towards the target assessment. As an HR
manager, I have to define these targets in front of a team so that they can work in a
determined direction.
 I have good decision-making skills which assist me to take suitable judgment whenever
require. Thus, it is essential for me to take relevant judgment associated with staff so that
they can work effectively and all targets get accomplish properly.
 For accomplishing the target, I am going to understand and appraise each individual
properly. This factor will be going to assist me to understand every person properly.
Thus, for appraising a person, I am going to use my analytical skills. In this, I am going
to analyze every person’s productivity, give the rating as per their work.
Thus, all these are effective steps which lead to carry down by me. Thus, such steps will be
going to assist Travelodge to accomplish desired goals and targets.

1.3 Make recommendations for improvement
Recommendations are required at every stage of work so that things went into right and suitable
direction. Travelodge has to undertake certain suggestions for enhancing the level of
performance of staff personnel. Following are certain recommendations on which management
of Travelodge has to work so that they can accomplish define performance objectives of a
company:
 The first and major factor on which management has to work would be an assessment of
personnel. It is essential for management to use appraisal criteria so that understanding of
every person becomes possible. This will be going to help an organization to accomplish
desired goals and targets properly. This will be resulted to maximize production and
productivity of every single individual at the workplace.
 Another recommendation on which management has to work would plan process. It is
essential for management to define a checklist to every leader and manager of a
company. The checklist will be assisted to understand the work and production aspect of
the various individual. Thus, such area is required to improve by the management of
Travelodge for enhancing the level of sales and profit.
 Travelodge has to improve their appraisal technique and need to appraise every single
person. For this, the company has to work on their bonus and salary payment mode.
Under this, they have to provide a bonus to the most effective and efficient individual at
the workplace. This section is required to improvise at the workplace so that all
employees lead to work in an effective and efficient manner.

1.4 Review how motivational techniques can be used to improve the quality of performance
Motivation is a major attribute which helps an organization to encourage their staff personnel for
accomplishing desired goals and targets. It is essential for managers to use the relevant
motivation technique for motivating staff member. Thus, for improving the quality of
performance, managers have to choose the motivational technique in a best and suitable manner.
Travelodge managers to review the motivation technique aspect so that they can improve the
quality of performance in an organization:
 The motivational technique is helpful to motivate a person with an assessment of key
skills and goals. It is essential to understand the basic needs and future needs of a person
and then apply relevant motivation factor to them (Ritz, et. al., 2016). In this context, the
company can use Maslow Theory of motivation so that they can understand every single
person and motivate them. Travelodge has to use this attribute so that they can provide
suitable motivation to them which response in quality performance.
 Some motivation technique has reflected the basic requirement of a person in terms of
monetary benefits or in terms of promotion (Octaviannand, et. al., 2017). Thus, suitable
rewards are important to define to the individual as per their work and abilities. Maslow
Theory of motivation is helpful to understand the requirement of an individual so that
reward provided to them. Thus, with absolute reward and incentives as per the
performance of a person an individual get motivated. With such individual, higher and
better results get analyzed for a company so that appraisal of performance becomes
possible.
With such factors, managers have to work in managing environment. The environment is helping
to improve the quality of work. Thus, this considers under self-motivational factor under which a
person has to define itself best rather than others. Travelodge managers have to understand all
such aspects so that quality of performance determined in the long duration of course.
Conclusion
A person need to undertake all responsibilities properly and work as per define performance
objectives. Thus, an individual has work efficiently so that align objectives anticipate properly

and in relevant manner. Motivation techniques have helped to improve the quality of work in a
design and suitable manner.

Task 2
Introduction
Work-based problems are critical issues which arise at workplace due to lack of coordination and
effective work (Amodei, et. al., 2016). Thus, it is essential to resolve such work-based problems
with suitable and better understanding of each.
2.1 – Develop solutions to work-based problems
Travelodge is a famous travel and tourism services with hospitality service providers in the UK.
Recently, the company has encountered two problems: communication error among the team and
lack of management of time for task execution. Thus, such problems are required to resolve
effectively for maximizing the outcome and accomplish desired performance objectives. The HR
manager has to undertake suitable steps so that such issues get controlled.
The solutions for these two problems will be listed as following so that suitable method and
aspects get interpret:
 Communication error among team: Travelodge is facing a major issue of
communication error and difference between the team. It is essential for an organization
to use relevant steps so that communication errors get controlled. One of a solution for
managing communication error is to organize a team meeting on weekly basis as well as
use ICT methods to communicate. In this context, WhatsApp group, a local server of
companies, a formal chain of communication can be used.
 Time management for task execution: Another problem which is listed in Travelodge
management associated with time (Chin and Chia, 2016). Many tasks not get completed
due to poor time management and lack of coordination among teams. Thus, leaders need
to create a communication chain and manage time for task completion. In this they have
to prioritize the work, define objectives, create checklist etc. are a certain frame which
promote effective working on time.
Conclusion

These steps are required to undertake by Travelodge so that work based problems get resolve and
efficiency in quality maintained. This will result in effective execution of operations so that the
organization can enhance the satisfaction of clients in long duration.

2.2 Communicate in a variety of styles and appropriate manner at various levels
Formal Letter
Date: 21st January 2018
Mr. XYZ
CEO of Travelodge
London
ABC
HR Manager of Travelodge
London
Subject: Regarding the discussion of work based problems
Respected Authority
It is my duty to inform you that there are different sort of problems leading in an organization. It
is essential to resolve these issues in a relevant manner so that all personnel can perform better.
The issues are undertaking in an association refer to time management and communication error
between teams. It is essential for management to resolve these issues because it influences the
sales of a company. Many people are not performing well due to such issues as they have the
potential to support business to reach define heights and level.
Thus, it is essential for management to frame a suitable communication chain so that personnel
can communicate properly. Along with this, leaders have to prepare a checklist and reflect it in
front of management about the task. This will be going to assist to control these problems in a
relevant and suitable manner. It is my humble request to management to use certain steps so that