Employability Skills for Success: A Travelodge Case Study

Desklib provides past papers and solved assignments. This report analyzes employability skills at Travelodge.

Unit 24 – Employability Skills
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Table of Contents
Introduction......................................................................................................................................2
Task 1...............................................................................................................................................3
1.1 – Develop a set of own responsibilities and performance objectives........................................3
1.2 – Evaluate own effectiveness against defined objectives..........................................................5
1.3 Make recommendations for improvement.................................................................................6
1.4 Review how motivational techniques can be used to improve the quality of performance......7
Task 2...............................................................................................................................................8
2.1 – Develop solutions to work-based problems............................................................................8
2.2 Communicate in a variety of styles and appropriate manner at various levels.......................10
2.3 Identify effective time-management strategies........................................................................12
Task 3.............................................................................................................................................13
3.1- Explain the roles people play in a team and how they can work together to achieve shared
goals...............................................................................................................................................13
3.2- Analyse team dynamics..........................................................................................................14
3.3 Suggest alternative ways to complete tasks and achieve team goals.......................................15
Task 4.............................................................................................................................................16
4.1 Evaluate tools and methods for developing solutions to problems.........................................16
4.2 Develop an appropriate strategy for resolving the problem of labor turnover in an
organization of your choice...........................................................................................................17
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4.3 Evaluate the potential impact on the business of implementing the strategy..........................18
Conclusion.....................................................................................................................................19
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Introduction
Without having required skills and knowledge it is difficult for the individual to grab good job
and position in the business organisation. It is the major responsibility of the manager to evaluate
employability skills of the person before hiring for any specific position. The person must have
job-specific skills and knowledge that assist in getting good position and job in the workplace
and also sustaining it in future for a long time. In this assignment, different employability skills
concept will be discussed in the context of Travelodge case study. In this assignment, various
employability skills will be examined that one person required for increased performance and
productivity in the organisation. Various transferable, as well as interpersonal skills of
employability will be discussed in this assignment. To improve problem-solving skills different
strategies will be examined which is necessary for the person in the workplace.
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Task 1
Introduction
It is necessary for a person to play allocated responsibilities and role in the most suitable manner
to accomplish desired outcomes in an effective manner. By playing responsibilities in a proper
manner a person can easily achieve desired goals and objectives. It is necessary for the
management to consider required motivational techniques.
1.1 – Develop a set of own responsibilities and performance objectives
As an HR manager in Travelodge, it is the biggest responsibility to hire suitable and required
candidate for a vacant job position in the organization. To achieve set goals and objectives it is
necessary for HR manager to motivate employees to give their best efforts. It is the responsibility
of HR manager to resolve issues and problem by providing appropriate training sessions to staff
personnel (Tate, et. al., 2017). In the Travelodge, HR manager plays a very important role to
motivate employees that will directly improve the sale margin as well maximize the level of
profitability. By motivating employees this organisation can deliver high-quality customer
services to satisfy their customers. By following different own responsibilities and performance
objectives HR manager of Travelodge can achieve organisational goals and objectives.
It is important for the HR manager of the business organisation to treat all employees equally
without making any kind of discrimination among them. The initial responsibility of the HR
manager is to provide equal opportunities and benefits to staff at the workplace that assist to
maintain a positive working environment in the Travelodge. HR manager plays essential
responsibility in the company for enhancing the satisfaction level of customers. It is highly
important for HR to allocate work and duties to employees according to their skills and abilities
to attain best outcomes.
The main responsibility of the HR manager is to take the right decision for the organisation in
any kind of situation. In the absence of higher authority HR is responsible to take the right
decision and planning process. It is important for the HR manager of Travelodge to develop
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some unique skills to deal with different culture, workplace and situation to attain the best
outcomes.
Thus, with such responsibilities identification, all performance objectives can be accomplished
by an organization. The performance objectives of Travelodge are stated as follow:
HR manager can easily achieve set performance objectives by performing such responsibility in
proper as well as most suitable manner in the Travelodge (Rosenberg, et. al., 2012). There are
different performances objectives are set by the Travelodge organization some of which are
examined as below:
 Increase the level of profitability by 10% in upcoming few years.
 Enhance the sale margin by 6 times as compared with last years
 Increase the customer base as well as the market share of the Travelodge by 5% in a
tough competitive business environment.
Travelodge can easily access all the above-mentioned performance objectives that will assist to
achieve desired goals and objectives in an effective manner. It is the responsibility of the HR
manager of this organisation to communicate all developed goals and objectives to employees so
that they work accordingly.
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1.2 – Evaluate own effectiveness against defined objectives
Every organisation set different objectives that provide proper guidelines to employees that how
to perform at the workplace for attaining set target. It is highly important for the management of
Travelodge to communicate set objectives to staff personnel in clear as well as simple way so
that they work properly to accomplish them. As an HR manager in Travelodge, I have to
evaluate my own efficiency level for achieving the desired target and to motivate employees and
subordinates in the workplace (de Guzman and Choi, 2013). There are some of my own
effectiveness aspects that assist to accomplish best outcomes in the proper way. Some of them
are examined as follows:
I have great decision-making skills that aid me to grab new opportunities and reduce issues in the
organisation. With the help of this skill, I am able to make a clear and right judgmental decision
related to employees so that staff personnel able to perform allocated work and duties in the most
suitable way to achieve set goals.
I am great communicator through which I can easily identify both negative as well as positive
points of employees that assist me to attain desired outcomes in an effective manner. As an HR
manager, it is necessary for me to communicate developed plans, strategies, goals, objectives,
and vision to employees in a very clear and simple way so that they understand them without any
misunderstanding. By using communication skill I can easily motivate employees towards the set
goals and objectives.
The above mentioned are various steps that are carried out by me for achieving set goals and
objectives of the organization. Travelodge will able to maintain long term growth and
sustainability in a tough competitive marketplace if these steps will be going on track.
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1.3 Make recommendations for improvement
There are various recommendations has been developed by the organisation that assists to
resolve different kinds of issues and problem in future. To increase the level of profitability,
customer base, sales margin Travelodge has to undertake different recommendations. With the
help of developed recommendations, Travelodge can easily control and improve the level of
performance in a tough competitive business environment (Benson, et. al., 2014). There are some
recommendations are discussed as below through which Travelodge can attain set objectives and
goals.
 It is highly important for the management to make required changes in the management
for the increasing level of profitability and improvement in the workplace. Employees are
treated as assets of the company who can give the best ideas and views for the
organisational improvement because nobody knows the system of Travelodge internally
better than them.
 To motivate employees towards work it is necessary for the Travelodge to improve
appraisal techniques in the workplace. By improving salary and bonus payment of
employees management can easily motivate employees at the workplace to perform their
roles in the most proper and suitable manner.
 Another recommendation on which business organisation has to support employees
practices for progress to achieve high growth and success. With the help of the checklist,
management can easily understand the performance scale of each individual in the
workplace. Travelodge needs to focus on the production as well as work aspect of each
employee to enhance profit as well as sales margin.
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1.4 Review how motivational techniques can be used to improve the quality of performance
To encourage employees towards the set goals and objectives motivation is the most important
aspect for the organisation. It is the major responsibility of the HR manager of the company to
adopt required motivational techniques for improving performance and productivity of staff
member at the workplace. With the help of best motivational technique manager can easily
enhance the quality of the staff's performance and also improve their productivity in a proper
way (Andrews and Russell, 2012). For accomplishing desired goals and objectives Travelodge
adopts different motivational techniques for employees in the workplace.
o With the help of motivational techniques managers can easily encourage employees to
perform allocated task and work in most appropriate as well as the proper manner to
attain best outcomes. Maslow theory of motivation is great theory through which the
manager of Travelodge can easily motivate and encourage each and every employee in
the workplace to accomplish desired goals.
o By using Maslow theory of motivation manager of Travelodge can easily satisfy wants,
requirement, needs, and demand of employees so that they can give full focus on work to
attain set target in specific time. It is highly important for the manager to provide a
suitable salary and bonus to employees in return for their work. For motivating
employees manager of Travelodge use effective incentives and reward structure.
o By motivating employees positively manager of Travelodge can easily manage entire
business activities and functions in a proper manner. It is highly important for the
manager to understand all kind of aspects for motivating employees towards the set target
and for improving their performance at the workplace.
Conclusion
By doing this section of assignment it has been concluded that the HR manager needs to perform
all responsibilities in the most suitable manner for achieving set performance goals and
objectives. It is highly important for the HR manager of Travelodge to adopt the required
motivational technique for motivating employees to perform in a better manner in the workplace
to attain best outcomes.
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Task 2
Introduction
In this part of assignment different work-based problem will be examined in the context of
Travelodge. It is highly important for the manager to resolve work-related problem effectively to
attain the set target.
2.1 – Develop solutions to work-based problems
In the Travelodge, there are the different work-based problem has been faced by the manager and
employees that affect performance, profitability, and productivity of the organisation. This
organisation offers great customer services to the customer in the UK related to travel and
tourism. Since past few time Travelodge has faced two different problems which must be
resolved by the HR manager for achieving set goals and objectives (Tymon, 2013). Lack of
management of time for completing specific task and communication errors among team
member are two problems which are encountered by the manager of Travelodge. To resolve both
problems it is necessary for the HR manager to take required measures timely to attain desired
outcomes. To overcome both problem managers find out appropriate solution and method which
are discussed as below:
Communication error among team member: To resolve this problem it is highly important for
the manager of Travelodge to follow effective communication process. To achieve desired
outcomes it is important for the manager to maintain good communication between all team
members so that they discuss the idea, problem, issues, knowledge, and information with each
other to face any situation at the workplace. By using a formal chain of communication this
organisation can resolve this problem in a suitable way.
Time management for task execution: Within the Travelodge employees face difficulties to
complete many tasks on time because of poor time management and worst coordination among
team member. The manager must set time period and task for employees so that according to
which they can execute the allocated task. By evaluating the performance of each employee
manager can resolve this problem at the workplace.
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Conclusion
By evaluating this part of assignment it has been concluded that the HR manager of the
Travelodge needs to identify the work-based problem and resolve them in a proper manner to
accomplish set goals and objectives in certain time.
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2.2 Communicate in a variety of styles and appropriate manner at various levels
Formal Letter
Date: 25TH January 2019
Mr. ABC
Senior management of Travelodge
London
XYZ
HR Manager of Travelodge
London
Subject: For discussing work-based problems
Respected Authority
This is to inform you that there are several work-based problems is faced by the employees in the
workplace. To achieve set goals it is necessary to resolve them on a very short period of time by
taking appropriate action. Travelodge faces majorly two problems which are communication
errors and time management that directly affect profitability, performance, and productivity of
the organisation.
To resolve these problems it is necessary to evaluate the performance of each employee at the
workplace as some employees are not performing well according to their abilities. By using
effective communication process and suitable timeframe structure for each task organisation can
easily resolve these issues. Leaders and managers should start to prepare performance evaluation
chart and checklist to overcome these problems and also to accomplish desired goals and
objectives.
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