Factors Affecting Employee Motivation and Leadership Styles at Hotel

This dissertation delves into the critical relationship between employee motivation, leadership styles, and performance within the context of project management, specifically using Hope Street Hotel as a case study. The research investigates the factors that influence employee motivation, such as workplace environment, communication, and resource availability, and how these factors impact overall performance. The study examines various leadership styles and their effectiveness in addressing employee issues, fostering a positive work environment, and enhancing productivity. Through a comprehensive literature review, the dissertation explores existing theories and research on employee motivation and leadership. The research methodology includes an examination of the concepts of employee motivation and leadership styles, identifying factors affecting employee motivation and leadership, determining approaches to maintain motivation and leadership, and recommending strategies for improvement. The aim is to analyze the factors affecting employee motivation and leadership styles in raising performance for project management, with objectives including understanding motivation and leadership styles, determining affecting factors, identifying motivational approaches, and recommending effective strategies for Hope Street Hotel. The dissertation's structure includes an introduction, literature review, research methodology, data analysis, and conclusion with recommendations.

DISSERTATION

TABLE OF CONTENTS
INTRODUCTION ...................................................................................................................... 1
Chapter 2: Literature Review....................................................................................................... 5
2.1 Introduction.................................................................................................................. 5
2.2 Concept of employee motivation and leadership styles.................................................5
2.3 Factors influencing motivation of employees and leadership styles...............................7
2.3 Methods and tools motivating. ..................................................................................... 9
Chapter 3 Research methodology............................................................................................... 12
3.1 Introduction................................................................................................................ 12
3.2 Research Philosophy................................................................................................... 12
3.3 Research design.......................................................................................................... 13
3.4 Research approach...................................................................................................... 13
3.5 Research strategy........................................................................................................ 14
3.6 Data collection............................................................................................................ 15
3.7 Sampling..................................................................................................................... 15
3.8 Data analysis............................................................................................................... 16
3.7 Ethical consideration................................................................................................... 16
3.8 Validity and reliability................................................................................................ 17
3.8 Research limitation .................................................................................................... 17
Chapter 4 Data Analysis ............................................................................................................ 19
4.1 Introduction................................................................................................................ 19
4.2 Discussion................................................................................................................... 19
Chapter 5: COCCLUSION and RECOMMENDATION ...........................................................34
5.1 Conclusion.................................................................................................................. 34
5.2 Recommendation........................................................................................................ 35
REFERENCES.......................................................................................................................... 38
Questionnaire ................................................................................................................... 41

Illustration Index
Illustration 1: Factors affecting employees motivation.................................................................7

Topic: Factors affecting employees' motivation and leadership style that increases performance
in project management.
INTRODUCTION
Employee performance is considered as one of the fundamental step for development of
the company. With the help of skilled staff firm is able to handle difficult challenges and expand
their organisation. In order to maximise profitability of the organisation, employees should be
motivated so that they can contribute effectively towards the development and growth. Leaders
and managers play vital role in boosting up employees and in maintaining healthy environment.
Qualities of leaders qualities should be effective to understand the problems and issues of the
workers and to provide them with proper guidance and to encourage them. The present research
is considered for understanding the factors affecting motivation and leadership styles for
increasing the performance of workforce of organisation (Yidong and Xinxin, 2013). For this
purpose, Hope Street Hotel is taken into consideration. Cited firm is one of the 4-star rated
hospitality organisation of UK. They are popular for providing seasonal and fresh services to
their customers (Smith and Shields, 2013).
There are various factors are available that are affecting motivation of employees such as
stress, pressure, ineffective communication channel, services are resources provided by the
organisation (Does Leadership Style Affect Employee Work Performance? 2017). It organisation
is not able to maintain effective environment and overcome all the problems and issues. It
creates negative impact on their confidence. In order to overcome various models and
approaches are developed. Along with this firm also need to implement changes into their
structure. In helps in identifying the issues and on the basis of that necessary steps can be
implemented. In this process role of the leader is considered as significant. They are working in
order to influence employees for providing effective services. The leader of the firm is able to
determine various problems of the staff. On the basis of that suggestions are provided by them.
They are implementing strategies on the basis of strengths and weaknesses of the
employees. In case if the employees are facing any conflicts with each other, the leader of the
firm is trying to resolve their issues. Through implementing all these steps leader of the
organisation is playing significant role. The present dissertation is focused in the factors that are
influence performance of employees. For determining their impact various tools and
methodologies are considered. It helps in analysing the concept of implementing the strategies
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for motivating employees. On the basis of that factors are identified that are creating problems.
Various approaches are also considered for motivating employees along with this, necessary
recommendations are also provided.
The hotel has strong brand value in the UK market. Currently, they are facing various
challenges related to the performance of staff. The aim of this dissertation is to understand the
factors that affect staff motivation and role of leadership styles. On the basis of hotel
management, firm would be able to implement effective framework in order to maintain it. With
the help of this analysis, manager of the organisation is able to determine the loophole of their
process through which necessary steps can be applied. It helps in overcoming the issues related
to motivation (Wheelen and Hunger, 2017). Further, various strategies are implemented in order
to increase effectiveness of the process. Hence, this research is considered as an important step
in order to determine the issues of employees and it helps in overcoming the weakness of the
leadership management within Hope Street Hotel (Does Leadership Style Affect Employee Work
Performance? 2017).
Further, various factors are considered for having deep and detailed understanding of the
issues that are demotivating employees and affecting their performance. Moreover, role of
leadership management is also analysed in order to improve performance of employees by
encouraging them. In this process, various steps and skills are considered through which
managers of Hope Street are able to motivate their workforce. With the help of determining
these factors, manager will be able to implement strategies on which they are able to generate
effective outcomes. It helps in maintaining reputation of company and also enables to attain
competitive advantage. For effective analyses of problem, aim is considered. On the basis of that
core objective is developed, it helps in having effective and deep understanding about any issues
(Schaufeli and Taris, 2014).
In accordance with the research various motivational approaches are considered for
motivating employees. This is considered as one of the most important step for the organisation.
With the help of this they are able to determine issues and are able to solve them.
AIM AND OBJECTIVES
Aim: To analyse the factors that are affecting employees' motivation and leadership style in
raising performance for project management: Study of Hope Street Hotel.
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Objectives:
 To understand the concept of employee’s motivation and leadership styles for
maintaining the performance.
 To determining the factors that are affecting the motivation of the employees and
leadership in context of Hope Street Hotel.
 To identify the approaches through which motivation of the employees and leadership
can be maintained at Hope Street Hotel.
 To recommend effective strategies through which employees can be motivated and
leadership styles can be maintained by Hope Street Hotel.
Research Questions:
 What are the concept of employees’ motivation and leadership styles for maintaining the
performance.
 What are the factors that are affecting the motivation of the employees and leadership in
context of Hope Street Hotel?
 What are the approaches through which motivation of the employees and leadership can
be maintained.
 What are the effective strategies through which employees can be motivated and
leadership styles can be maintained by Hope Street Hotel.
Dissertation Structure
The present dissertation is partitioned into various chapters in order to have detailed
understanding that are discussed following:
 Chapter 1- Introduction: First chapter of dissertation is considered as introduction. It is
about introducing the concept of research topic and providing overview of the whole
study. It gives base to whole report on which all the methods and tools are implemented.
All the information regarding the topic and process that are considered for analysing are
described in this part of report.
 Chapter 2- Literature Review: In this part of the research, critical analysis of the issues
is done. It is based on the secondary datafor gathering information related to the research.
. With the help of this section researcher is able to have deep understanding regarding the
topic.
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 Chapter 3- Research Methodology: In this unit, various methodologies and tools are
considered through which analysis is being done. Through implementing these
approaches, the investigator is able to get justification regarding the issues of the
research.
 Chapter 4- Data Analysis: The fourth chapter of dissertation is considered as data
analysis. With the help of this approach analyser is able to gather information through
implementing primary and secondary research approach.
 Chapter: 5- Conclusion and Recommendation: In this part of the dissertation overall
conclusion of the report is generated on the basis of that recommendation in order to
overcome the problems are provided.
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Chapter 2: Literature Review
2.1 Introduction
Literature review is considered as one of the important part of the research work. It helps
in developing understanding and gaining knowledge with the help of secondary information. It
helps in analysing various facts and information related to the topic (Chemolli and Gagné,
2014). The present research is based on the factors affecting motivation of employee’s and
leadership strategies in increasing their performance. The present literature review consists of
secondary information related to the concept of employees motivational and leadership theories.
Along with this, factors are also analysed that are demotivating work force. In order to overcome
them various methods and strategies are also included. It helps in overcoming issues and
encouraging employees. On the basis of that necessary recommendations are also provided. This
is considered as a significant step for the research work. It helps the researcher in developing
deep and detailed understanding related to the topic.
2.2 Concept of employee motivation and leadership styles
According to Chemolli and Gagné, (2014) encouraged and motivated employees play
significant role in the success of the firm. There are certain parameters are associated with helps
in determining the motivation of employees such as understanding, skills and performance.
Along with this interest and involvement into the work is also important. As per the view of
Fong, (2016) organisation makes strategies for attracting maximum number of customers. The
objective of the companies is to maximise their profitability. For this they are working in order
to improve their quality and provide promising services to their customers. To maximise their
profitability, they are enhancing performance of workers (Halbesleben and Wheeler, 2015). The
business groups are considering various factors such as planning, development and
implementation. With the help of these steps they are analysing issues and problems. In the next
step, they are considering necessary approaches in order to resolve their issues and motivate
them. According to Olafsen and et.al., (2015). Motivation is considered as essential requirement
of organisation. It is considered as HR's responsibilities of selecting efficient and skilled
employees (Pinder, 2014). The motivated workforce supports in facing various challenges and
increasing productivity of organisation. In order to achieve this, various plans and strategies are
also considered by the business organisation. Along with this leadership management is also
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considered as important factor in this process. Motivation and guidance related responsibilities
of the staff are provided to the leader of the firm (Parker, 2014). According to the above
research, employees’ motivation is related with their performance. Apart from that leadership
styles are also essential in order to maintain this. In order to analyse this issues, various
strategies are considered by the firm.
On the contradictory of the above viewpoints Jacobsen, Hvitved and Andersen, (2014)
internal factors of the organisation are very important for encouraging them. If the firm is
providing positive and friendly environment staff also show interest in work. The managers
should understand and analyse the problems on the basis of that various strategies should be
implemented. If organisations are not able to determine the problems of employees such as
workplace environment, workers conflicts, resources issues and so on. It results in the form of
demotivated employees. They create huge impact on the growth and profitability of the company
(Olafsen and et.al., 2015). The production quality of the organisation does not remain promising
services, due to which it create negative impact on the customer’s interaction. It helps in
overcoming the issues in order to encourage work force.
On the hand role of leader is very important in motivating employees. They are provided
with skills, in order to influence and inspire them in order to performance effectively. According
to Jha, (2014) leader is provided with various capabilities and skills through which they can
influence employees for producing their services willingly. They are working for coordinating
employees so that they can perform their work in focused way. As per the view of Mosadeghrad,
(2014) the leader of the organisation is working to resolve the issues and problems of their
employees and maintain balance with their co-workers. The leader of the organisation is
providing guidance to the employees in order to maintain effectiveness and productivity. In case
if the leader is not providing effective services, it will create direct impact on their performance.
Apart from motivation level of employees also get influences. Therefore, in order to
maintain effectiveness of the employee's performance, leader should have effective skills and
capability for managing all the employees (Lazaroiu, 2015). Along with this understand the
strengths and weakness. On the basis of identified issues necessary approaches should be
considered, in order to overcome those lacking points. It helps in motivating workers and helps
in maintaining their performance. Therefore, motivated employees help in increasing the success
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graph of the company. Role of leader is very important in maintaining balance at work place and
encouraging workforce (Jacobsen, Hvitved and Andersen, 2014 ).
Illustration 1: Factors affecting employee’s motivation.
(Source: Employees Satisfaction Surveys: Measuring Staff Engagement, 2017)
2.3 Factors influencing motivation of employees and leadership styles.
According to Wlodkowski and Ginsberg, (2017) there are various factors that are
available that are influencing the performance of employees by demotivating them. Some of
them are identified as organisational environmental factors, ineffective communication channel,
understanding issues and lack of leadership skills, stress, pressures, discrimination and
ineffective training and developing activities. As per the view of Wlodkowski and Ginsberg,
(2017) environment of the organisation plays significant role in motivating employees. If the
positive surrounding is maintained they can express their issues and problems clearly. Along
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with this they can present their innovation and creativity for maximising their profitability
(Jayawarna, Rouse and Kitching, 2013).
It is considered as responsibility of manager and employees to provide them effective
environment and encourage them Mosadeghrad, (2014) stated that ineffective communication
skills are also creating huge impact on the motivation level of employees. Workforce is not able
to present their issues and problem due to which various challenges are being faced by them. It is
demotivating them and decreasing their performance (Ja'afaru Bambale, 2014). Therefore,
effective communication network should be considered, it helps in building trust and
transparency into the work. Along with this communication is required for effective interaction
between employees and clients (Wlodkowski and Ginsberg, 2017). If the communication
channel is effective they can exchange their thoughts and employees are able to solve their
problems effectively and produce better output (Bedi, Alpaslan and Green, 2016). It helps in
having deep understanding their issues and performing them effectively. On the basis of various
investigations, it is analysed that motivated workers are able to understand needs of users as
compare to the demotivated. Therefore, they are affecting the profitability of company.
According to Jha, (2014) employees are demotivated if they are not having effective
knowledge about the situation. In this situation, they are not able to develop effective strategies,
in order to solve issues. It creates huge impact on their performance and temperament. As per
the view of Jacobsen, Hvitved and Andersen, (2014) training and development is creating huge
impact on the growth and development of the employees. Lack of learning and development
activities are creating huge impact on their performance due to which they are not able to
explore all the possibility and not able to produce effective outcome (Breevaart, Bakker and
Demerouti, 2014). It is demotivating workforce and creates direct impact on their performance.
As per the view of Wlodkowski and Ginsberg, (2017) states that discrimination into the work
places also creates huge impact on the performance of motivation level of employees.
When employees are not provided with equal opportunities it creates direct impact on
their confidence, due to which they are not able to produce effective outcomes. In order to make
staff confidence, equal work opportunities should be provided to them. According to Fong,
(2016) stress and pressure is also creating negative impact on their performance. If they are not
able to produce any effective outcome it is creating negative impact on their confidence and
demotivated them. In order to overcome this, unnecessary stress and pressure should not be
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created on the employees. It creates direct impact on their willingness and motivation, due to
which they are not able to produce effective work (Bakker, Demerouti and Sanz-Vergel, 2014).
In order to overcome this issue organisations are considering various activities. It helps in
reducing pressure and provide them positive environment for exploring new opportunities.
However, effective leaders are considered in order to encourage employees and motivate
them. They are providing guidance in order to resolve issues and conflicts among the employees.
If leaders of the company are not able to monitor activities of the employees and determine
difficulties it creates huge impact on their performance.
2.3 Methods and tools motivating.
According to Goetsch and Davis, (2014) there are various tools and methods are
available through which organisations are able to motivate their employees. It helps in increasing
productivity of services and attracts maximum number of customers towards the organisation.
Some of the models are like Herzberg's two factor theory, Maslow's hierarchy model, X and Y
theory, etc. All these approaches are implemented into the organisation in order to maintain
performance of the employees effectively.
Along with this, it helps in motivating them by determining their issues and problems.
Hope Street is considering various motivational methodologies. Following are some of them:
Maslow's hierarchy of need: This is considered as one of the most effective motivational
approach. It was developed by Abraham Maslow, in 1943. With the help of this approach the
organisation is able to determine all the issues and problems of the employees. On the basis of
that necessary step are considered in order to generate long term effect. This model is distributed
into five stages. Some of them are mentioned following:
 Physiological: This is considered as fundamental requirement of an individual. Under
this part organisations are providing facilities related to the food, water, clothing etc (Aarons,
Ehrhart and Farahnak, 2014). However, the firm is not providing it in the form of wages. While
forming the wages they are should make sure that employees should be able to fulfil all the
requirements with the provided amount.
 Safety: It is considered in order to fulfil safety and security related requirements of the
work force. The organisation is implementing various policies in order to provide effective
security services. As per the view of Bedi, Alpaslan and Green, (2016) if organisation is
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