Globalization and HR Manager Performance: A Comprehensive Analysis

This report presents a qualitative analysis of the impact of globalization on the performance of Human Resource (HR) managers, focusing on the Money Gram business. Employing an inductive research approach and descriptive research design, the study examines data collected from 25 HR managers. Key themes explored include the tenure of managers within the company, the perceived positive effects of globalization on business, increased competition in recruitment and selection, ethical impacts such as shared values, and improvements in selection processes. Furthermore, the analysis investigates the influence of technological changes on work efficiency, the challenges of cultural diversity, and recommendations for induction programs. The findings highlight globalization's multifaceted effects on HR practices, providing insights into both the benefits and challenges faced by HR managers in a globalized business environment.

Globalization

Table of Contents
LO2..................................................................................................................................................3
P4 RESEARCH METHODOLOGIES........................................................................................3
LO3..................................................................................................................................................5
P5 DATA ANALYSIS AND INTERPRETATION....................................................................5
P6 RECOMMENDATION........................................................................................................13
LO4................................................................................................................................................14
P7 REFLECTION......................................................................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16
APPENDIX....................................................................................................................................17

LO2
P4 RESEARCH METHODOLOGIES
Research Methods:
Research method are the used to implement the plan in the organization. Researcher used
the tools and methods to collect the data or evidence from the different sources to analyse the
result and interpret the final outcomes. Different types of research methods are used to collect the
data and interpret them in final output. Mainly researcher use the quantitative and qualitative
method in their research.
Qualitative research gather the data from the live experiments, human behaviour and their
emotions. In quantitative research, researcher use the various tools like mathematical, statistical
and computation technique to collect data for the research project (Velthuis, and Curioni, eds.,
2015). In the above research, researcher has used the qualitative method to gather the data and
evaluate the performance of the human resource manager in Money gram business.
Research Approach:
Research approach is used to prepare the plan and organize them in to collect the data,
interpret and analyse through the various steps to get the final result. Different approaches are
used for different research project (Research Guide: Research methods, 2019). Mainly
researcher used the inductive and deductive research approach. In inductive research approach
researcher used the well-defined premises to generate the untested conclusion. In deductive
approach researcher test the validity of their assumptions. In the above research they used the
inductive research to achieve the objective of research through the research questions and aims.
Research Design:
Research design is the set of method and procedure used to collect and analyse the
variables in the research problem. It defines the type of study like the descriptive, analytical,
experimental etc. Most of the researcher use the descriptive and experimental research design in
the research project. In experimental research design research experiments like analyse the
human behaviour by addressing different situation or experiments on different objects to finalize
the result. In descriptive research design researcher observe and describe the human behaviour.

In the above research project researcher use the descriptive research design to observe the
behaviour of 25 HR managers due to the globalization.
Research philosophy:
Research philosophy refers to the belief of the researcher about the various ways in which
it collects and gather the data from the different sources. There are 2 kind of research philosophy
positivism and interpretive philosophy. In positivism philosophy researcher believe that the
variable are stable, and they can be described and observed from an objective viewpoint. In
interpretive philosophy researcher use the subjective view to interpret the data. In the above
research, researcher use the interpretive philosophy to interpret the views of 25 managers
regarding the impact of globalization (Effects of Globalization on Human Resources
Management, 2018).
Sampling:
Sampling is the method of collecting the data for conducting research. Sampling help to
reach the adequate amount of information and choosing the respondents for the research. Mainly
there are 2 methods to select the sample for the research. In probability sampling sample from
the large population are chosen and on the basis of the sample research design should be
conducted (Silverman, ed., 2016). In Non probabilistic sampling researcher give the equal
chance to the all to the population. In this research project researcher use the non-probabilistic
sampling technique and select the sample through the random sampling. Scholar has selected the
25 human resource managers for the research.
Data collection:
After selecting the sampling for the research the next step of the researcher is to think
about the data collection (Passas, 2017). Data collection is the process of collecting the data from
the different authenticate sources like the web page, journals, books etc. There are 2 methods to
collect the data primary and secondary method. In primary method data are collected at the first
hand or directly from the respondents. In secondary method researcher used already available or
published data like the data published in newspapers, financial reports etc. In the above research
project researcher used the primary method to collect the data. Scholar selects the 25 HR
manager to conduct the research on them (Merriam, and Tisdell, 2015).
Data Analysis:
Data analysis is the process of transferring the data into the useful information to carry

the right and accurate information to the research. Qualitative and quantitative are the methods of
data analysing. In quantitative method researcher use the interviews and observation method to
analysis the data (Gozzi, and et.al., 2015). In qualitative method researcher use the survey and
experiment method to analyse the data. In the above research project researcher used the
qualitative method of data analysis to converting the data into the information. In the above
research, scholar use survey method. They conduct survey between the 25 Human resource
managers for analyse the impact of globalization.
LO3
P5 DATA ANALYSIS AND INTERPRETATION
Theme 1: maximum number of human resources manager are working with the Money Gram
Business from last 5 to 8 year.
Particulars Outcomes
1 to 3 year 5
3 to 5 year 7
5 to 8 year 8
More than 8 year 5
1 to 3 year 3 to 5 year 5 to 8 year More than 8 year
0
1
2
3
4
5
6
7
8
Outcomes

Interpretation : From the above study on the 25 HR managers it has been concluded that most
of the manager are working with the Money gram business. 8 managers are working with the last
5 to 8 years. They are able to understand the impact of globalization on the organization. The
mangers are highly qualified and experienced in the company. 7 managers are working with the
organization from the last 3 to 5 year and 5 managers are working with the Money gram business
from the last 1 to 3 year. 5 employees are working from more than 8 years.
Theme 2 : Yes, globalization positively affect the business of Money gram.
Particulars Outcomes
Yes 13
No 7
May be 5
Interpretation : From the above study on the 25 HR managers it has been concluded that 13
managers believe that globalization positively affect the business of Money gram. They think
Yes
No
May be

that due to the globalization the growth of the business increase and it also increases their market
share. Globalization positively impact on the culture, ethics and economy of the Money gram
business. 7 employees think that globalization does not affect the growth of the business. They
think that globalization increases the competition and conflict in the organization which
ultimately becomes the barriers in the organization growth. From the survey it has been found
that 5 manager believe that sometime the growth of the business is affected by the globalization
or sometimes it does affected by the globalization.
Theme 3 : Yes, competition is increase in recruitment and selection process after the emerging
global Brand.
Particulars Outcomes
Highly satisfied 5
Satisfied 10
Neutral 4
Dissatisfied 3
Highly dissatisfied 3
Highly satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
0 1 2 3 4 5 6 7 8 9 10
Outcomes

Interpretation : From the above study on the 25 HR managers it has been concluded that 10
managers are satisfied that the globalization increases the competition in the selection and
recruitment process. Due to the globalization skills of the employees increases which increases
the competition in recruiting the new employees. 5 employees are highly satisfied with the
globalization and their impact on the recruitment and selection process. They believe that
globalization is beneficial to the organization to bring the skilled workforce in the organization. 4
managers are neutral about the impact of globalization. 3 managers are dissatisfied and 3
managers are highly dissatisfied with the decision that the globalization increases the
competition in the selection and recruitment process of the HR manager and employees in
Money Gram Business.
Theme 4 : Ethical impact of globalization on HR manager is to Share values, beliefs and
morale.
Particulars Outcomes
Share values, beliefs and morale 8
Corporate and ethical differences 7
Increase conflict 6
Wealth maximization 4

Interpretation : From the above study on the 25 HR managers it has been concluded that 8
mangers believe due to the globalization Human resource share the different values, belief and
culture in the organization. It increases the ethical impact of globalization on the HR manager.
Globalization motivates the managers to follow the ethics in the organization and respect the
different culture of the employees in the company. 7 employees think that globalization increases
t eh corporate and ethical differences in Money gram business. From their point of view
globalization bring different culture in the company with the different values and believes and all
the employees of the organization are not satisfied with the same believe which ultimately
increases the differences in their thought. 6 manager think that it increases the conflict in the
organization and 4 managers think that it maximize the wealth of the organization.
Theme 5 : Yes, the selection and recruitment process of the organization improve after
globalization.
Particulars Outcomes
Yes 12
No 8
Not Sure 5
Share values, beliefs and
morale
Corporate and ethical
differences
Increase conflict
Wealth maximization

Interpretation : From the above study on the 25 HR managers it has been concluded that 12
managers believe that after the emergence of globalization the selection and recruitment process
improve. It helps the organization to recruit the employees from the different countries which
provide the HR to skilled workforce with different experience. It also helps in selecting the
skilled employees through different method like telephonic interviews, video calling etc. because
globalization also bring the advance technology in the Money gram business. 8 managers think
that globalization does not improve the selection and recruitment process of the organization and
5 managers are not sure that globalization improve the process of selection and recruitment of
employees.
Theme 6 : Technological changes Improve work efficiency of the HR manager due to the
Globalization.
Particulars Outcomes
Improve work efficiency 11
Employee turnover 4
Skilled labor 7
Yes No Not Sure
0
2
4
6
8
10
12
Outcomes

Increase productivity and profitability 3
Interpretation : From the above study on the 25 HR managers it has been concluded that the 11
managers believe that technological changes in the organization help in improving the efficiency
of the employees and organization in the company. The employees are more effectively work in
the organization because the technology provide them the latest machinery and tools to improve
their work. It also increases their performance by minimizing the manual work in the production
and manufacturing activities. 7 employees think that technology advancement provide them
skilled labor with the qualitative work. 4 managers think that due to the technology advancement
employee turnover increases because of the technology older employee are not comfortable in
working with the latest machinery and technology. 3 managers think that technology
advancement increases the productivity and profitability of the Money gram business.
Theme 7 : HR manager faced the Cultural diversity due to the globalization.
Particulars Outcomes
Cultural diversity 9
Increase competition 5
Improve work efficiency
Employee turnover
Skilled labor
Increase productivity and
profitability

Technological changes 5
Increasing risk of diversification 6
Interpretation : From the above study on the 25 HR managers it has been concluded that 9
managers believe that due to the globalization HR manager face the cultural diversity issue in the
organization. Different culture people work together in the organization which create the issues
in the working of the organization. 5 manager believe that globalization increases the
competition in the organization and HR manager has to face the competition in the market. 6
manager believe that globalization increases the diversification of the business. Most of the
business are diversified because of the competition and taste and preferences of the customer. 5
manager think that the issue faced by the manager are technological changes.
Theme 8 : Induction program recommend by the HR manager to adopt the global changes
and improve their performance.
Particulars Outcomes
Training and development program 5
Induction program 12
Cultural diversity
Increase competition
Technological changes
Increasing risk of diversification
0
1
2
3
4
5
6
7
8
9
Outcomes

Reward and incentives 5
All the above 3
Interpretation : From the above study on the 25 HR managers it has been concluded that 12
manager recommend providing the induction program in the organization to improve the
performance of the HR manager because it helps them to aware about the changes in the
organization due to the external changes. 5 manager recommend that training and development
method is the best tool for the improving the HR manager performance. 5 managers suggest that
reward and incentive system is the best measure to improve the HR performance and 3 managers
suggest that to improve the performance that have to adopt all the measures in the different
situation.
P6 RECOMMENDATION
From the analysis of above questionnaire and the reviews of human resource managers of
the company, it can be recommended to money gram business that the company should develop
its core focus on improvement of its operations in the global market as it provides a huge
positive impact to the companies working at international level (Padilla-Díaz, 2015). As per the
maximum review of HR managers, the globalization results in increase in the competition of the
businesses at global level, in this regard, it can be recommended to money gram business
Training and development
program
Induction program
Reward and incentives
All the above

company that it should develop more strong strategies and plan for the business in order to
improve its ability to face a huge amount of competition in the global market (Bernard, 2017).
The globalization has a huge impact over the share values, morale and beliefs of the business. In
this order, managers of money gram business company can be recommended to develop more
effective plans in this context (Rubin, and Babbie, 2016).
Further, as per the views of HR managers of the firm, the globalization has helped them
in the improving their recruitment and selection procedures. In this order, it can be recommended
to them that they should keep themselves updated towards the latest technologies and methods of
recruitment and selection process emerged in the global market (Coolican, 2017). It will help
them in performing their recruitment and selection process for the company. In addition, it will
also help the money gram business company in gathering the best talent and skilled labour for
the company from all over the world (Creswell, and Creswell, 2017). Further more, it can be
recommended to the HR managers of money gram business company that they should develop
their plans and strategies for the business to gather candidates from all over the world. It will
result in improving the efficiency of the managers in gathering more efficient talent and will also
result in improving efficiency of the overall performance of business organization.
As per the views of HR managers, the globalization results in generation of cultural
diversity within the business organization. Therefore, it can be recommended to the human
resource managers of money gram business company that they should develop more effective
anti description, team management, etc. strategies and plans for the company so that they could
eliminate chances of happening any kind of discrimination from the business.
Moreover, as the money gram business company faces a huge challenge of frequent
change in the latest technologies used by several business units at global market, it can be
recommended to the company that it should develop a separate research team in the company
that will perform their tasks of making a regular research over various latest technologies
available in the global market and their usefulness for the company. Further, they should also
develop their plans and policies for implementing the most appropriate techniques within the
business. It will help the company in improving the workings of overall business organization
and gaining more rapid success as well.

LO4
P7 REFLECTION
The above research is based on the positive impact cultural, ethical and economic impact
of globalization on the performance of human resource of the Money Gram Business. By
conducting these research I have gain the knowledge in the different area such as about the
functioning of the Human resource department and the impact of the external changes in the
organization. Globalization makes huge impact on the different department, to focus on the
particular area I have chosen the human resource department, so I can do the in-depth research. It
provides deep information about the culture diversity, technology changes and their impact. To
start the research I have gained he knowledge about the process of research and how to conduct
the successful research. It provides the deep knowledge about the research methods, research
design, research philosophy, sampling, data collection and data analysis.
My seniors and mentors help me a lot in formulating the research objectives and aim at
this topic. They also help me find the different resources in conducting the research. I have
gathered the information through the different sources. While conducting the survey I have found
the different views of the manager about the globalization and their impact on the organization. I
have learn how to analyses the data of the research and how to interpret them. I also learned how
to use the graphs for presenting the data in more suitable manner.
The research provides in-depth knowledge about the selection of respondents and the use
of the different methods in collecting the data for the research. Further the entire research is
helpful in acquiring the knowledge about the different areas. I am sure that the following
research help in my further projects and understand the research project in better way. The
following research is completed in the predicted cost and time and the resources are fully
utilized. The proper utilization of resources, time and the cost help me find that I effectively
achieve my aim and conduct the research. I have also considered minimizing the wastage, so I
can achieve my target in minimum resources.
CONCLUSION
The above research concluded that the globalization make positive impact on the human
resource department of the organization. Globalization connected the economy of one country to
the another country. Competition in the market increases the efficiency of the human resource by
providing the skilled labor and employees. Globalization also improve the recruitment and

selection process of the employees and help the HR to find the skilled labor who can work with
the advance technology. From the research it also concluded that culture of the organization is
also influences by the globalization. It brings the different culture with the different values and
belief which improve the organization decision-making process. The change in technology make
positive impact on the organization by providing the various tools and machinery. The latest
technology improve the communication level and promotional activities of the organization in
global market which ultimately improve the economic condition of the organization.

REFERENCES
Books and Journals
Velthuis, O. and Curioni, S.B. eds., 2015. Cosmopolitan canvases: the globalization of markets
for contemporary art. Oxford University Press, USA.
Passas, N., 2017. Globalization, criminogenic asymmetries and economic crime. In International
Crimes (pp. 17-42). Routledge.
Gozzi, J.C., and et.al., 2015. How firms use corporate bond markets under financial
globalization. Journal of Banking & Finance, 58, pp.532-551.
Kumar, R., 2019. Research methodology: A step-by-step guide for beginners. Sage Publications
Limited.
Silverman, D. ed., 2016. Qualitative research. Sage.
Padilla-Díaz, M., 2015. Phenomenology in educational qualitative research: Philosophy as
science or philosophical science. International Journal of Educational Excellence, 1(2).
pp.101-110.
Bernard, H.R., 2017. Research methods in anthropology: Qualitative and quantitative
approaches. Rowman & Littlefield.
Merriam, S.B. and Tisdell, E.J., 2015. Qualitative research: A guide to design and
implementation. John Wiley & Sons.
Online
Research Guide: Research methods. 2019. [Online]. Available through <https://up-
za.libguides.com/c.php?g=485435&p=4425504>.
Effects of Globalization on Human Resources Management. 2018. [Online]. Available through :
<https://smallbusiness.chron.com/effects-globalization-human-resources-management-
61611.html>.

APPENDIX
QUESTIONNAIRES
Name of the company : Money gram business
Number of respondents : 25
Name of the respondents : Human resource manager
Age :
1. How long you are working with the Money Gram Business?
1 to 3 year
3 to 5 year
5 to 8 year
More than 8 year
2. Is globalization positively affect the business of Money gram?
 Yes
 No
 May be
3. Do you think that completion is increase in recruitment and selection process after the
emerging global Brand?
 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly dissatisfied
4. What are the ethical impact of globalization on HR manager?
 Share values, beliefs and morale
 Corporate and ethical differences
 Increase conflict
 Wealth maximization
5. Is the selection and recruitment process of the organization improve after globalization?
 Yes
 No
 Not Sure
6. What kind of technological changes faced by the HR manager due to globalization?
 Improve work efficiency
 Employee turnover
 Skilled labor
 Increase productivity and profitability
7. What are the challenges faced by the HR manager due to the globalization?
 Cultural diversity
 Increase competition
 Technological changes
 Increasing risk of diversification
8. What would you recommend to the HR manager to adopt the global changes and improve
their performance?
 Training and development program

 Induction program
 Reward and incentives
 All the above