The Graduate Challenge E-Portfolio and Skills Reflection Project

This e-portfolio assignment focuses on a student's reflection on the Graduate Challenge, addressing challenges and required skills. The document is structured around two key challenges: presentation skills and hotel management skills. For each challenge, the student identifies the necessary skills, such as structuring presentations, body language, communication, emotional intelligence, and customer relationship management. Detailed action plans are provided, outlining objectives, tasks, success criteria, time frames, and resources needed for improvement. The presentation challenge includes an action plan to develop presentation skills through practice and feedback, while the hotel management challenge includes plans to enhance hospitality skills, understand customer needs, and develop multitasking abilities. References to relevant books and journals support the analysis and recommendations.

The Graduate Challenge E
portfolio and skills reflection

TABLE OF CONTENTS
1. CHALLENGE..............................................................................................................................1
SKILLS REQUIRED.......................................................................................................................1
ACTION PLAN...............................................................................................................................1
2. CHALLENGE..............................................................................................................................2
SKILLS REQUIRED.......................................................................................................................2
ACTION PLAN...............................................................................................................................2
REFERENCES................................................................................................................................5

1. CHALLENGE
Presentation challenges: The major challenge associated with the presentation challenge is
mainly associated with the struggle of giving presentation in public (Van Emden and Becker,
2016). The major challenge of presentation is that it tends to require two key types of thinking
which includes quality content which tends to have clear direction and the other one is to create a
visual aid in order to support the message at the time of presentation.
SKILLS REQUIRED
Presentation skills required to overcome such challenge mainly includes structuring and
designing of presentation. Having correct body language and choosing the right tone of
conveying the message to the audience is considered to be the key skills of presentation. Speak
up must have strong communication skills and must also focus on connecting with the audience
to deliver the message (Jolles, 2017). Transmitting the key message to the audience with clarity,
interpreting and understanding the mind- set of the audience and interacting with the audience
are considered to be the key presentation skills.
ACTION PLAN
OBJECTIVES TASKS SUCCESS
CRITERIA
TIME FRAME RESOURCES
Giving
presentation at
stage or any
public event at
the stage in order
to build
confidence.
I need to develop
skills on
improving my
work towards
visual aid in order
to deliver right
message clearly
to the audience by
using graphs,
diagrams and
avoiding jargon.
In order to
measure my
performance at
the end of every
presentation I will
take feedback
from audience
and professors in
order to further
improve on my
presentation
skills.
It will take
around
6 months to learn
such presentation
skills.
Laptop and
mobile phone.
1

Time
management and
team work are
effective skills
which can be
developed over
the graduation
course in the
university.
Preparation of
Gantt chart and
time frame and
strictly following
the plan.
In order to
measure my
performance at
the end of every
presentation I will
take feedback
from audience
and professors in
order to further
improve on my
presentation
skills.
It will take
around
1 year to learn
such time
management
skills.
Watch, mobile
phones,
stationary.
2. CHALLENGE
Hotel challenge related with staff management, integration with advanced technology,
quality service, sustainability, cleanliness and maintaining customer relationship are considered
to be the key challenge within hospitality industry (Rathore, 2017).
SKILLS REQUIRED
The key skills required by the hotel industry is mainly linked with communication skills,
emotional intelligence, artificial intelligence, time management skills, customer relationship
management skills, excel, meeting skill, competency development skills and business skills
(Silva and et.al., 2019, March).
ACTION PLAN
OBJECTIVES TASKS SUCCESS
CRITERIA
TIME FRAME RESOURCES
Developing
effective
hospitality skills.
I will opt for
hospitality course
in the university
I will measure
my performance
by taking
feedback from
It will take
around 1.5 years
to develop
Books, laptops,
internet
connection,
2

customers, tutors,
mentors and
professors.
hospitality skills. transportation.
Understanding
the current needs,
trends and
expectations of
the customers
within the hotel
industry in order
to deliver quality
services.
I will focus on
interacting with
more customers.
I will measure
my performance
by taking
feedback from
customers and
professors.
It will take
around 1 year to
develop current
needs, trends and
expectations of
the customers.
Telephone,
internet
connection,
mobile.
I will also be
updated about the
recent technology
which are
beneficial for
hotel industry.
This can be done
by participating in
various
conferences.
I will measure
my performance
by taking
feedback from
mentors and
professors.
It will take
around 6 months
to understand
recent advanced
technology.
Tablets, laptops,
financial and
physical
resources.
I will also
develop
multitasking
skills and learn
work ethics.
This can be done
by taking
internship
program of 3
months in a hotel
industry in order
to develop skills
like customer
service skills,
teamwork skills,
language skills,
professionalism,
I will measure
my performance
by taking
feedback from
tutors and
professors.
It will take
around 6 months
to develop
multitasking
skills and learn
work ethics.
Books, laptops,
internet
connection.
3

cultural
awareness, etc.
4

REFERENCES
Books and Journals
Jolles, R.L., 2017. How to Run Seminars and Workshops: Presentation Skills for Consultants,
Trainers, Teachers, and Salespeople. John Wiley & Sons.
Rathore, P.S., 2017. Significance of training and hospitality skills for hotel
employees. International Journal of Engineering and Management Research
(IJEMR). 7(3). pp.53-56.
Silva, S and et.al., 2019, March. ICT Skills in Hospitality. In 2nd International Conference on
Tourism Research (p. 321).
Van Emden, J. and Becker, L., 2016. Presentation skills for students. Macmillan International
Higher
Education.
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