Human Resource Management Practices at Hilton Hotel UK

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Human Resource Management

TABLE OF CONTENTS
Introduction:....................................................................................................................................1
Task 1...............................................................................................................................................2
1. An explanation of the purpose of the HR function and the key roles and responsibilities of
the HR function, highlighting the significance that HR plays in acquiring talent to meet
business objectives.......................................................................................................................2
2. An assessment of the approach to workforce planning, recruitment and selection,
development and training, performance management and reward systems................................4
3. Inclusion of case study examples to examine the different methods used in HR practices.. . .5
4. The approach to and effectiveness of employee relations and employee engagement, with
mention of the flexible organisation and flexible working practices and ‘employer of choice’. 6
5. Key aspects of employment legislation within which the organisation must work................7
6. An evaluation of how employee relations and employment legislation inform decision
making and meets business objectives........................................................................................8
Task 2.............................................................................................................................................10
7. Illustrate the application of HRM practices in a work-related context, using specific
examples from the chosen organisation.....................................................................................10
8. Evaluate the use of technology, online resources, digital platforms and social networking on
improving the recruitment and selection process......................................................................12
Conclusion:....................................................................................................................................13
References:....................................................................................................................................14

LIST OF TABLES
Table 2: Job Description for Receptionist.....................................................................................10
Table 3: Person Specification of Receptionist...............................................................................10
Table 4: Job Offer Letter...............................................................................................................11

LIST OF FIGURES
Figure 1: HRM Functions................................................................................................................3
Figure 2: Employee Engagement.....................................................................................................7

Introduction
Human resource management is an essential function of every firm as it focuses on the growth
and development of employees to attain business goals and success. The current report will
discuss will the roles and responsibilities of the HR function to increase the productivity and
profitability in the Hilton Hotel which is a hospitality industry providing effective services and
facilities to their customers. It is essential for the firm to maintain good employee relations at the
workplace to increase their motivation and commitment towards business goals. The report will
also discuss various employment legislations required to be implemented in the firm to protect
the rights and interest of their customers so that they can feel safe and secure.
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Task 1
1. An explanation of the purpose of the HR function and the key roles and responsibilities
of the HR function, highlighting the significance that HR plays in acquiring talent to meet
business objectives.
Meaning of HRM: Human resource management is an important function in Hilton hotel UK as
it helps in recruiting and selecting the best-suited candidate in the firm for the vacant position
available. HR function conducts appropriate training sessions, orientation and performance
management of the employees so that the goals of the firm can be achieved more efficiently and
employee relations can be maintained (Quinlan, et. al., 2019).
Roles and purpose of HRM function:
Recruiting and selecting: HR manager of Hilton implement various recruitment and selection
methods in their firm so that they can choose the right candidate for the right job and at the right
time for the accomplishment of business goals and achieving success.
Induction and orientation: After selecting the suitable employees as per their skills and abilities,
the HR function conducts the orientation process in which the selected candidate is made
familiar with the working environment and its conditions. This process will also provide the
necessary information to employees about their roles and job duties (Sutiksno, et. al., 2019).
Train and develop staff: To increase the skills, knowledge and abilities of the selected
candidates in Hilton, the manager implement various programs for training and development like
group discussions, practical training, conferences etc, for their employees so that they can
contribute in fulfilment of business goals.
Managing employee relationship: The HR manager of Hilton aims at providing appropriate
rewards and benefits to their employees for motivating them towards attaining the business
efficiency and productivity and also to maintain good employment relations.
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Positive work environment: The customer satisfaction in Hilton is an important responsibility of
their managers and employers. The working conditions can also be improved if proper training is
provided to their staff.
Figure 1: HRM Functions
(Source: Varaprasadarao Manda, 2019)
Hard and Soft HR function: Soft HRM in Hilton enhance employee work performance through
motivation and encouragement whereas Hard HRM focuses on improving their staff
performance by continuous monitoring and controlling their activities for business success (Farr-
Wharton, et. al., 2017).
Thus, form the above all the roles and responsibilities of the HR function in Hilton Hotel, it is
seen that talented and skilled candidates can contribute more achieving the objectives of the firm.
The candidates are provided with necessary training and orientation sessions to meet the goals
and for improving employee relations. Better working conditions will lead to customer
satisfaction which is an essential purpose of the firm.
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2. An assessment of the approach to workforce planning, recruitment and selection,
development and training, performance management and reward systems.
Best fit v/s best practice approach: The objectives of HR functional department are
coordinated with Hilton’s business objectives while considering the Best fit approach to increase
the firm’s performance. In context with the Best practice model, various stages and plans are
made by the HR manager so that the individual and firm’s performance can get improved.
Approaches in Hilton:
Workforce planning approach: In concern with workforce planning approach applied in Hilton,
it is important for the manager to analyze the availability of current skilled staff to meet business
objectives along with analyzing the needs for HR staff in the near future. The role of workforce
planning will be to determine the gaps between current and future manpower needs so that plans
and strategies can be made accordingly (Momin and Mishra, 2015).
Recruitment and selection approach: Suitable candidates are selected in Hilton through internal
and external methods of recruitment. Internal sources include employing candidate by
references, transfer, promotion etc. which can save cost and time of managers. Employees in the
firm are also selected through recruitment agencies, campus placement, social media and job
boards so that more talented employees can get selected with new and creative ideas which can
contribute more in attaining the goals and objectives of the business. For selecting the
appropriate candidate, Hilton manager conducts interviews and assessment tests in order to
analyze the skills and talents of the candidate in a more detail manner.
Training and development approach: HR manager of Hilton uses training and development
approaches like a conference, practical training sessions, classroom training, induction training,
etc. These approaches will increase the knowledge of their employees to understand their job
roles better. This can also enhance their relations with employers (Larsen, 2017).
Performance management and reward system approach: The managers of the firm increase the
motivation of their employees by providing appropriate monetary and non-monetary rewards on
the basis of their work performance and contribution towards business goals and success. Hilton
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assesses their employee’s performance and provides various benefits, incentives, perks, etc
which will result in enhancing their encouragement and confidence and gaining their trust and
loyalty towards firm.
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3. Inclusion of case study examples to examine the different methods used in HR practices.
HR manager of Hilton implemented different HR practices in their hotel so that they can
accomplish their goals and objectives of the firm and increase the satisfaction of their customers.
Given below are some examples which show the benefits of various HR practices applied in the
Hilton Hotel to gain business success and growth (Mäkelä and Kinnunen, 2018).
Benefits of training and development methods:
Example: when employees are selected through the recruitment and selection process in the
Hilton, they are provided with appropriate training and development sessions. Induction training
conducted for employees will increase their knowledge about their job roles and duties so that
they can get familiar with the work environment. Trained and skilled candidates can contribute
to the enhancement of the organization’s efficiency along with their own individual efficiency.
Thus, it can be beneficial to both the employers and employees as the motivation of employees
can be increased and business goals can be attained.
Benefits of flexible working conditions:
Example: Employees of Hilton are in need of flexible work practices so that they can develop
trust and loyalty towards the business goals and enhancing profits for the firm. If the employers
provide flexibility in working hours, overtime benefits and other related benefits then their
retention rates of employees can be increased which will directly reduce the employee turnover
and absenteeism in the hotel. Employees of the firm will focus their contribution to attaining
customer satisfaction and solving their quires and problems so that they can get the benefits of a
positive work environment (Ramsdal, 2016).
Benefits of good employment relations:
Example: HR manager of Hilton focus on maintaining healthy and positive relations between the
firm and their employees so that they can feel motivated towards performing their work more
appropriately. For this, the managers engage the involvement and participation of their
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employees in decision making process which allows them to provide their ideas and suggestions.
They develop effective communication process in the firm to improve team collaboration and
achieving team and individual gaols along with their improved relations.
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4. The approach to and effectiveness of employee relations and employee engagement, with
mention of the flexible organisation and flexible working practices and ‘employer of
choice’.
Meaning of employee relations and employee engagement:
The effective communication and the relationship between the employees of the firm and their
employers to achieve business success are termed as employee relations. In addition to this, the
engagement of employees in the Hilton hotel is encouraging their involvement and participation
in the firm’s decision-making process to increase their employee’s motivation and confidence for
increasing business efficiency. Employee engagement will result in improved employee relations
in the enterprise (Gupta and Sharma, 2016).
Flexible working practices at Hilton: In order to gain maximum retention of their employees,
Hilton is proving various flexible work practices to their employees. The flexibility can be seen
in the working hours of the employees, providing flexible work shifts, benefits for overtime and
extra flexibility to women employees. The flexible organization can benefit both the employers
and employee in many ways and can maintain good employment relations in the firm..
Importance of employee relations and employee engagement:
 With proper communication system in the firm and flexible working practices, the team
goals of the firm can be attained which can improve the relations of the firm with their
employees as well. Flexible work practices will lead to the career development opportunities for the
employees as they can get the chance to participate in the decision making process of the
firm which can increase their knowledge and confidence (Wheelen, et.al. 2017). Employees of Hilton can maintain balance between their personal and professional life
because of the opportunities and benefits provided to them in the form of flexible work
practices. This will also improve their relations with the firm.
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