Report on Skills in the Hospitality Industry: Marriott Analysis

This report delves into the crucial skills required within the hospitality industry, specifically focusing on the context of Marriott. The analysis highlights the significance of technological and innovative skills, emphasizing how they can improve efficiency and customer satisfaction. Furthermore, the report underscores the importance of communication skills, particularly in dealing with a diverse customer base. It also identifies the need for flexibility and language proficiency to meet the varied needs of international clientele. The report emphasizes the current skills gap in areas like technology and innovation and discusses how these skills are essential for success in the dynamic hospitality sector.

P5. Skills required for the different roles in a
hospitality industry and shortage of current skills.
As, in a hospitality industry, the customers of
various different culture and countries come for
different purposes, so this industry requires various
skills for performing different roles and in Marriott
the various skills which will needed are discussed
below:
Flexibility skills: Due to the diverse range of
customers, the organisation must have flexibility.
This is because so that the Marriott can customise
its products and services according to the needs
and requirements of the customers. This skill is
very important in the company because customer
can demand different products and organisation
works to satisfy that skill.
Language skills: As the customer visits from
different destinations and countries, the staff and
employees of the Marriott must be familiar with
different languages in order to effectively
communicate, understand and fulfil the needs and
requirements of the people. In present business
world it is one of the most important skills.
Contemporary Hospitality Industry
This is because technology and innovation is increasing at
rapid rate and hospitality industry also requires continuous
innovation in their product line in order to compete in the
market and lack of technological skills can create burden
of work and also lowers the efficiency. With effective
technology, like in kitchen department, the Marriott will
be able to serve better food and desert products to its
customers. And with innovation they can work regularly
to serve new and exclusive dishes.
Communication skills: This skill is another very
crucial skills because without communication no
business organisation can attain business goals and
objectives effectively and efficiently. Therefore,
the employees and staff must have strong
communication skills so that they can clear the
queries of the people and they must be patient,
clam, good listener.
Furthermore, presently, the hospitality industry is
suffering from shortages of various skills like
information and technology skills, innovative
skills, etc.