Paramount Hotel Case Study: Solutions for Employee Motivation

This case study examines the issues faced by the Paramount Hotel, including employee turnover and declining customer satisfaction, attributing these problems to poor management practices such as excessive workloads and a lack of employee motivation and incentives. The proposed solutions focus on re-engaging former employees by ensuring manageable workloads and offering incentives for additional work. Furthermore, the case suggests fostering a healthier workplace environment through team-building activities to improve communication and morale, ultimately leading to better customer service and satisfaction. Desklib provides access to similar case studies and solved assignments for students seeking academic support.

4.1 Solutions to solutions to work-based problems
Issues
The Paramount hotel is facing many issues
including employee turnover and serving the
customers.
It all happened because of the management of
the hotel. The employees were given excessive
workload, which they were not able to
complete.
It also caused some sort of disappointment and
frustration to them which led them to leave the
hotel. They were not being motivated at all.
Necessities in dealing with issues
Motivation is a must to keep the work going on. It also makes the
workplace culture healthier and happier.
There was no interaction between the coworkers of the hotel. A well
interaction is essential in a workplace.
It keeps the employees happier and confident. By these means they
stay more focused to their work and focuses on achieving the targets
within the particular time limit. They were not given any incentives or
increments also. Incentives makes the employees consider that their
work is being appreciated. It motivates them more in focusing hard on
the work. There were a very few staff remaining in the hotel after the
employees left out the hotel. So, they were not able to serve the
customers properly. It affected customer satisfaction to a great extent.
Solutions
The employees who have left the hotel can be retained
again. For that the management have to make some
efforts. They have to ensure them that they were be
given the work according to their capability only. No
extra work load will be there and if some employee
wants to opt for some extra work, there must be some
incentives for that. This way the hotel can attract the
employees back to the hotel. The hotel also can arrange
many activities by which the employees can
communicate with each other. It will make the
environment of the hotel healthier, thus motivating the
employees in focusing more towards their work. These
way can bring back the employees who have left the
hotel. When employees again will join the hotel, they
were able to attend the customers properly. They can
satisfy what a customer wants. This way customer
servicing can also be achieved.
References –
McNiff, J., 2010. Action research for professional development:
Concise advice for new action researchers. Dorset: September
books.
Moon, J. A., 2013. Reflection in learning and professional
development: Theory and practice. Routledge.