Human Resource Management Practices in IHG: A Report

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HUMAN RESOURCE
MANAGEMENT

TABLE OF CONTENTS
Introduction......................................................................................................................................1
Task 1...............................................................................................................................................2
1. Define HRM and explain the purpose of HRM in an organisation.........................................2
2. Identify and list from your reading about HRM, the various functions of HRM in an
organisation..................................................................................................................................2
3. Select 2 from your above list and explain them in detail........................................................3
4. Identify various approaches of recruitment and selection.......................................................3
5. Select 2 approaches among each of recruitment and selection and explain them in detail
highlighting the strengths and weaknesses..................................................................................4
6. You are to select an organisation and identify various HRM practices in that organisation
and list them.................................................................................................................................5
7. Select more than one practice and explain the benefits for both the employer and employee
providing appropriate examples for each type within an organisational context........................5
8. Now give details of how your selected practices will benefit your selected organisation in
terms of profit and productivity. Justify your answers with examples........................................6
Task 2...............................................................................................................................................8
1. What are employee relations?..................................................................................................8
2. In detail explain with examples its importance in HRM decision making..............................8
3. You are to identify and list various employment legislations that are key for an organisation.
.....................................................................................................................................................8
4. Explain how these will have an impact on HRM decision making. Discuss the pros and cons
of each of the above discussed legislations.................................................................................8
Task 3.............................................................................................................................................10
1. Select a business organisation and give an introduction.......................................................10
2. Identify two vacancies in your selected organisation............................................................10

3. Create job specification and person specification for your selected job vacancies...............10
4. Mention what recruitment and selection methods will be appropriate for those vacancies and
support your justification using theory with appropriate referencing.......................................12
Conclusion.....................................................................................................................................14
References......................................................................................................................................15

LIST OF TABLES
Table 1: Job Specification of Maintenance Assistant....................................................................10
Table 2: Person Specification of Maintenance Assistant..............................................................11
Table 3: Job Specification of Receptionist....................................................................................11
Table 4: Person Specification of Receptionist...............................................................................12

LIST OF FIGURES
Figure 1: Training and Development...............................................................................................6

Introduction
Human resource managing is considered as the most vital function as it helps in developing
efficient relations within the firm so that the turnover of staff members and workers can be
become less. IHG is a multinational leading firm founded in 2003 and having its hotels and
resorts in more than 100 countries. The current report will be discussed in the context of IHG and
its functioning of HR activities to accomplish the targets and goals of the organization along with
the significance of employee legislations in business.
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Task 1
Introduction
HRM involves various purposes and functions to be performed in IHG like recruiting, training,
managing performance, etc. so that the business related targets can be completed in an
appropriate time and manner. The task will discuss the benefits of selected recruitment and
selection approaches.
1. Define HRM and explain the purpose of HRM in an organisation.
HRM Definition
Human resource management is an essential process of managing the employees of the
organization by systematically coordinating their activities with the goals and purposes of the
business and to ensure sustainability and attaining competitive advantages (Uwizeyemungu et.al,
2018).
HRM Purpose
HRM purpose in InterContinental Hotels Group focuses on providing effective training to their
employees so that the productivity and profits of the hotel can be increased. This function aims at
managing the resources of the organization in an optimum way. Along with this, it is important
to maintain harmony, peace and discipline within the workplace so that goals can be
accomplished in an efficient manner. When HR department of IHG formulates the policy related
to objective attainment, it is their responsibility to engage the workers and communicate these
formed polices and strategies to their employees so they can perform the tasks and job roles as
per the set policies and guidelines (Noe et.al, 2017).
2. Identify and list from your reading about HRM, the various functions of HRM in an
organisation.
HRM Models
IHG apply hard functions of HRM in their firm to ensure effective monitoring and proper
controlling to gain efficient working and their main focus is on business profits. Soft skills of HR
function include motivation, encouragement, supervision and communication to build trust
among the employees and employers.
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HRM Functions
 Recruiting skilled, qualified and efficient staff by analysing the staff needs and
requirement in IHG is an essential HR function.
 Managing the performance of employees in order to provide them equitable rewards and
benefits for their efficient performance and develop their motivation level.
 Induction activities in IHG by HR department to increase the confidence of newly
recruited employees are important to increase organizational profits.
 Training is a vital function in business as it aims to gain business effeceincy with the help
of improved knowledge and skills of employees (Lakshmi and Kennedy, 2017).
 Employee engagement to build employee relations more positively is the role of HRM in
IHG so that the turnover of staff can be minimized.
3. Select 2 from your above list and explain them in detail.
Employee Recruitment: for the purpose of recruiting efficient candidates for the betterment of
IHG, the HRM function increase their efforts in identifying the manpower needs so that they can
make effective plans to select to most appropriate method. The methods like internal and
external recruitment are adopted in the firm to attract the candidates that can best meet the job
requirements available in the enterprise. Further, the selection process can take place as per the
set criteria.
Employee Training: with the adoption of new technology in IHG, the need of employee training
and development can be increased so that they can learn the use of such technologies and make
improvements in their work performance. Training activities increases the confidence of workers
and staff members to retain more and contribute in business goals. The wastages and accident
rates in the organization can also be lowered with the help of imparting training and development
sessions (Esteban-Lloret et.al, 2018).
4. Identify various approaches of recruitment and selection.
Approaches of Recruitment
Recruitment process in IHG can take place with the help of various approaches like transfers of
employees, employing the trainees and promotions. These are included in the internal
recruitment approaches. Along with this, the firm use the approaches like online websites,
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agencies for recruitment, job advertisements so that more skilled candidates can be attracted
towards applying for the jobs in IHG. As compared to external recruitment, recruiting staff
internally can save more time and costs but lacks new and creative ideas from fresh talents.
Approaches of Selection
The process of selecting qualified staff members in IHG to contribute in the business success is
based on pre-decided selection criteria. After the application form is analysed, the candidates are
required to pass some online tests like psychometric tests and job knowledge test. After such
tests, the selected candidates are called for interviews for the purpose to testing their knowledge,
skilled and abilities in a more effective manner by asking some important job related questions.
After getting selected, employees are provided induction training (Xue et.al, 2016).
5. Select 2 approaches among each of recruitment and selection and explain them in detail
highlighting the strengths and weaknesses.
Selection Approaches
Structured interviews: the merit of conducting structured interview in IHG is that it is a
standardized and systematic process involving fewer complications. While the drawback is that it
may consume more time and can involve higher costs.
Psychometric tests: such types of tests are conducted in IHG to analyse the strengths and
weaknesses of the candidates to be selected in the firm so that appropriate selection can take
place. The complications involved in this test can increase the nervousness of the candidates
involved in the test (Cripps, 2017).
Recruitment Approaches
Online websites: using this approach helps in attracting a larger pool of skilled candidates along
with saving the cost. The disadvantage included is that the reputation of IHG can get affected if
the information provided on social sites is irrelevant and inaccurate.
Job advertisement: this method involves a fixed cost and price along with the circulation of
positive message related to the jobs of IHG. On the other hand, the drawback included is that, it
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this process is slow and the success is not guaranteed because only limited candidates can get
attracted towards applying for the job.
6. You are to select an organisation and identify various HRM practices in that organisation and
list them.
Best Practice V/S Best Fit
The organizational effeceincy in IHG using best fit approach can be enhanced with the help of
coordinating the effective polices and strategies of HRM function with the business objectives.
While proper controlling is required in performing the HR activities so that the organization can
gain a competitive advantage (Larson and Chang, 2016).
HR Practices at IHG
It is a major responsibility of HR department in IHG to implement effective HRM practices
within the firm that can be beneficial to the employers as well as the employees. They can focus
on providing security to their employees in order to ensure the safety and security of employees.
Fair compensation offered to the staff can decrease the turnover rate in the firm. Employer
should adopt staff discrimination minimization practice to ensure equality within the
organization. The practice of Extensive training can help in improving the motivation level of
employee along with the improvements that can be made by such activities. The other essential
HR practice in IHG is the information sharing so that the employees of the firm can get familiar
with business goals.
7. Select more than one practice and explain the benefits for both the employer and employee
providing appropriate examples for each type within an organisational context.
Benefits of Extensive Training and Development
Training helps the employers of IHG to get the benefit of providing less supervision as the
training enhance the knowledge of their worker to perform efficient work. Along with this the
employee turnover can also be minimized at large resulting in profitability enhancement
(Tregear, 2015). In addition to this, the benefits of employees include their increased job
knowledge as well as understanding of the job. The motivation level and confidence of staff
members in IHG can also be increased with extensive training.
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Figure 1: Training and Development
(Source: www.toppr.com, 2019)
Benefits of Managing Compensation
Managing compensation and benefits help the business and employers to efficiently attain the
business targets and missions. The loyalty, commitment and trust of employees can be gained by
employers as the implementation of adequate compensation system within the firm. Benefits of
staff members with effective compensation and rewards are the improved living standard of the
employee and increased motivation. Such benefits also increase the job satisfaction of IHG
employees (Cascio, 2015).
8. Now give details of how your selected practices will benefit your selected organisation in
terms of profit and productivity. Justify your answers with examples.
Effective HRM practices within the organization can improve the relationship of employees and
employers and build trust among each other. Employee’s interest in contributing for business
goals can be gained with compensation plans implemented by the HR department. The customers
of IHG get higher satisfaction from the effective services provided by the employers. Such
improved services are result of the perks, benefits and rewards to the employees by the
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employers. This will automatically increase the sales and revenues of the organization along with
the positive reviews of customers and guests who visited the hotel. Along with this, training
sessions for employees can improve work effeceincy, productivity and employee motivation
enhancement. The organization will be benefited by reduction in the accident rates and wastage
by employees (Dilip, 2018). Providing security to employee within the work premises can help
the firm to gain and crate a positive image and good reputation in the market which can also help
getting the attention of more customers towards the products and services of their hotel.
Conclusion
HR practices, HRM approaches and functions applied and adopted in IHG can have impact on
the process of decision making of the firm which has been discussed in the above task. The
impact on the decision can be both positive and negative which can be managed by the
organization for business growth.
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