Internship Report: Human Resource Management at EMEA, 2019

This report details an HR internship experience at EMEA, spanning from February to May 2019. The intern's activities included learning Workday, sending surveys, managing training sessions, and developing interpersonal and communication skills. The report provides an overview of the internship activities, learning goals, and the intern's input. The intern reflects on their behavior and professional development, including the challenges of managing tasks, working under pressure, and adapting to new systems. The intern also highlights specific activities like creating excel sheets, sending emails, and organizing documents. The report concludes with reflections on personal growth, including areas for improvement and future development in the field of human resource management.

Running head: HUMAN RESOURCE MANAGEMENT 1
Human Resource Management
Name
Institution

HUMAN RESOURCE MANAGEMENT 2
Human Resource Management
Internship Report
I worked as an intern assistance officer EMEA. The internship runs for the period
beginning 4th February to 25th May 2019. In this paper, I will report on my internship activities at
the company and reflect on what I learned over the period. The overview will provide the
learning and my input as the student during the internship. It will also include the reflection upon
my behavior during my internship activities and goals. The reflection on events and objectives
will contribute to my professional development.
Internship Activities and Learning Goals
The primary goal of this internship aimed at gaining real-world experience in human
resource management. Specifically, I was expected to learn how to manage and plan tasks. I was
supposed to learn how to work under pressure in managing people from various background and
acquire interpersonal skills as well as tackling extraneous tasks. As a result, I developed
interpersonal skills besides people management and communication skills. The experience was
essential to my human resource management career.
The first week of my internship started on 4th February. I was supposed to orient myself
with typical workday at the company. I read all the guides that are linked within year-end-
reviews. I learned about the workday, which contained employee’s ID, performance profile,
sessions attended, training venues, and schedule followed in the organizations. I also sent
surveys about the employee value proposition to every store manager in EMEA. The survey
activity involved creating an excel sheet with the manager’s name and Workday direct
employees. For efficiency and accessibility, I colored each of the manager’s entry in the
worksheet and matched them with their respective employees. I learned how to send emails and

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add employees in the outlook email and ensure all employees are included in the messaging
application. I met new people on the first day and became oriented with the company premises.
The actual work began in the second week. However, I needed more time to orient more
on the company’s system (Workday). In so doing, I watched videos that are linked within Year-
End-Review. I learned to make excel worksheet for workdays, where I created training sessions
schedules. I also printed the documents for use by talent employee during a training session on
the first day of the week. The activity involved printing 25 pages for 12 talent participants. I
learned that the talent employees must receive everything in perfect form. For instance, the
quality of the paper must be of quality and not recycled, graph colors must be clear, and I was
supposed to ascertain the names in the files are accurate. The roles acquainted me with new skills
in front of office management.
In the third week, I did a follow-up on the previous employees training. I prepared and
attended a training session as well as observed on its progress. The roles involved checking the
participant’s name and resolve any conflicts and errors. I send employees pre-work one week
before the session. Also, I printed the necessary documents for the meeting one hour before the
actual meeting. Besides, I send follow-ups to the participants after every training session. I
opened the training session and verified participants’ names before sending them pre-work. The
training, attendance, and observation of training sessions constituted my first interactive activity
at the company.
The third week had no much activities since I was only supposed to check EMEA Talent
inbox and make necessary replies about the Year-end-review. I canceled the training session
because the session did not meet the threshold on the number of participants. I was also tasked
with checking session on Workday. I trained and learned how to reply to the employee’s emails

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promptly. I also checked the communication flow of the training session and reviewed email
conversations with various participants. The work motivated me to be proactive.
Unfortunately, I was sick in the third week and had to visit a physician. Nevertheless, I
attend the training session on Friday that week, where I sent pre-work training participants for
the following week. The activity taught me how to keep track of the training session while
making a frequent check on the participants for the newly joined. The week was followed by
challenging tasks of packing all the items that were in the cabin and cleaning the desks. Also,
packed all the staff for the talent team in the white and brown boxes for secure handling,
transportation, and storage. I also checked EMEA talent inbox regularly to read and reply to
messages. The week activities taught me how to cut confidential papers and organize the folders
for secure storage and retrieval. Though the week began with sickness, I was able to attend and
handle my duties diligently.
I took three days off after a whole month of tedious activities as I waited for the new
office to be ready. I found time to rest and reflect on my one-month internship. Later, I took the
role of setting up the training session after three-day leave. It involved sending the follow-up for
last week sessions, verify the participants’ names, and send them pre-work of the meeting, which
was at least one week before. I updated my to-do list to make sure I do not forget any session
activity. I also made a follow-up on participants’ progress with training. I learned to be organized
by creating reminders for weekly sessions. The tasks instilled resilience and patience at work.
I did a home working on the sixth week. Reason being, the work was too overwhelming
to finish from the office that I carried some to my house. I collected data for all employees who
worked from home both in Bornem and Stabil for the last six months. I learned to be organized
when sorting data in groups of males and females for ease of access, maintenance, and follow-

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ups. I graded the work of those working from home and integrated the data to make one
PowerPoint file besides collecting and organizing them. Concurrently, I made frequent checks
and replies to emails in EMEA talent inbox. I send back year-end-review to the employees. The
responsibilities taught me how to uphold the organization identity by observing the layouts and
goals rather than doing the tasks my way. I used one color for each theme to ensure clarity and
ease of access. I learned the importance of maintaining accuracy and to always cross-check data
for correctness. Notably, I learned the virtue of making consultations from my seniors, mainly
because I was not proficient with MS Excel. I was able to give objective responses to employees’
emails. I also learned interpersonal skills when responding to questions and queries. The
activities covered in the week made me learn and reflect more on my course work.
Week seven was a bit relaxed with few and simple roles and responsibilities. My primary
roles were to scan documents, join the EMEA inclusion network, and make frequent login and
replies in EMEA talent inbox. I made corrections and verifications on each employee detail and
made sure the documents were clear and free from errors. I joined a zoom meeting at the EMEA
inclusion network. Moreover, I continued scanning documents on week eight, attending and
observing training sessions, and engaging employees in EMEA talent inbox. I booked rooms for
the training sessions and print posters for the new training sessions that were held from April to
June. I also created a communication plan for Bornem and Stabio for homeworking employees.
The tasks taught me how to book rooms both in Bornem and Antwerp and make posters that
matched the description of my coach. I also learned to create and generate errors in free pdf files.
Besides, I learned about the inclusion network and its main goals. Notably, I learned how to
Advance manually to the employee upon request. The lesson on making communication plan
was key to my human resource management career.

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Besides the routine EMEA talent inbox check and making replies, 15th to 19th April was a
busy week. I checked training session for the following week, which included checking session
in a workday, sending pre-work, making an excel sheet for Bornem, Antwerp, and Stabio for
easy monitoring and access. I also made a regular check-up of sessions to see if they are fully
booked. Throughout these activities, I learned how to track employees in the Workday by
creating an excel worksheet that made it easier for me to track them. The roles motivated me to
maintain a positive mind. The following three days, I engaged in the strength finder workshop
for Kipling, where I entered dates for each participant who was to join the Kipling workshop.
The participants’ details were organized in a single Excel worksheet. I made a special invitation
to the Kipling workshop and pre-work to each of the identified participants. On the second day, I
designed 35 luggage tags on a word document then cut them while attaching each label on a
rope. The activity engaged and built my creativity. I further made updates on the store list on the
third day by copy and pasting the new store list from the excel worksheet to the work documents
before adding a brand logo for each country. I consulted with my colleagues to confirm records
were as per the specifications and align them to the intended purpose. The task taught me the
importance of collaboration, teamwork, and coordination.
I continued with the previous week’s works of training session and strengths finder
Workshop for Kipling. In the training session, I verified the sessions planned to occur on 24th,
25th, and 26th April in Stabio for any person who may have joined. However, I canceled a session
scheduled in Bormen due to low attendance. I also send follow-up for the previously completed
sessions before updating the list of the participation in the Workday. Although the daily tasks
were too much involving, I learned how to ask for clarification and assistance when stuck. While
I was making the updates on the list of Kipling participants, I checked the routine EMEA talent

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inbox. I also added a column for the questionnaire to be used in the Kipling workshop. The week
activities continued to build my management skills.
My major roles for week twelve were preparation for training sessions and strength finder
workshop for Kipling as well as making evaluations on FAQs for the year. On the second day of
that week, I had a mid-evaluation with my tutor, where we discussed my general performance in
the internship. I communicated to Lisbeth on the cancellation of the session scheduled for the
previous week before sending emails to those who did not show up for the training sessions.
Furthermore, I updated the list of Kipling workshop participants and updated the timetable for
the employees, managers, and leaders. Most importantly, I wrote all the questions and answers
that were raised that year. The week was productive as I learned to use SharePoint in Microsoft
Operating system to send a confirmation email if there are less than 6 participants. Besides, I
trained myself how to use tables that I used to check each employee. Mid-evaluation opened-up
my mind and was able to express myself objectively. I learned to take negative feedback to work
on my weaknesses.
Week thirteen was a bit relaxing as I tried to reflect on my strengths and conduct a
personal evaluation regarding mid-evaluation feedback. I also took the daily roles on training and
an additional one for scanning pdf documents. I sent the pre-work for the following week and
made a follow-up on the previous session. I analyzed myself by attending a session, printed my
strengths, highlighted the words that represented me, wrote my personal goals, and linked to my
strengths. I ended my day by making edits on the timetable on excel worksheet. Similar roles and
tasks were done in the following week except for the job in the recruitment project. I sent pre-
work for the coming week’s sessions at Bornem and Stabio. I was also tasked to research
processes and price of a recruitment website and find solutions to many cancellations of training

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projects. Moreover, the last week was for clearing any remaining task, which included getting
more solution to frequent cancellation of training sessions and researching more about EVIE
website. I learned and developed my problem-solving skills in an internet research.
Reflection
The beginning of my internship was difficult as it involved too much reading and
memorizing procedures in the organizations. I was able to orient myself with company policy
and goals, as well as my roles in the first two weeks. However, some tasked were challenging for
me like making excel worksheets for employees and training participants. It was also hard to get
up in the morning and be in the office early. The first task of successfully sending a survey to
various store managers motivated me to remain positive. It was a good start though challenging I
was motivated.
Unfortunately, the coach learned that I was not keen on finer details, and I might have
overlook essential details which may have far-reaching effects. The coach taught me how to pay
attention to information quality. I applied the lesson learned to other tasks like checking and
verifying participants and employee’s details in Workday. As such, I was able to make sure the
participant’s names were consistent as per the workday and sessions, keep track of all
participants and ease of access and retrieval. The document editing and management is a
fundamental element in human resource management.
Additionally, much of my roles involved interactions with participants in both online and
through EMEA email. I also took part in training sessions, which built my confidence to work
while working with large groups of people. The interactions helped me develop my interpersonal
skills, cooperation, and objectivity. I was able to respond to emails and questions by alienating
my emotions and judgments when answering them. As a human resource manager, people’s skill

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is the foundation for a successful career. Therefore, the knowledge and skills of human relations
will empower my future work by being able to communicate effectively, being objective, and
rational.
Much of my work involved front office management. Besides interacting with people
through emails, I planned communications, profiled, and sorted documents, among other duties.
They were fulfilling, and I felt motivated that I succeeded in most of them. I learned how to
cooperate with other people to produce the desired results. At some points, I had no idea of what
to do, mainly working with a spreadsheet but found it necessary to ask and learn. As an aspiring
manager, working with people gave a chance to learn from others as well as my mistakes. For
instance, at the time of mid-evaluation, I maintained a positive attitude and built negative
feedback rather than feeling demotivated or humiliated. The task for the recruitment project gave
me a chance on the kind of talents companies look for when recruiting. Thus, when I become a
recruitment officer in the future, I will know where and how to fish for talents for my company
easily. Furthermore, my teacher encouraged me to take the internship as the opportunity to
evaluate my weaknesses and build on them to be a better manager. The tasks to work on
solutions to cancellation of training sessions to improve attendance was a challenge for me to
think critically and be a problem-solver. Overall, I started as an intern and on a clean slate with
only class work knowledge, but at the end of the internship, I emerged a transformed and focused
learner. My real-world experience at EMEA opened up the window for growing in my career as
the HR manager.