Regent College HND Business Unit 3 HRM Report: BT Group Analysis

This report provides a detailed analysis of Human Resource Management (HRM) practices within BT Group. It begins with an introduction outlining the scope of HRM, followed by an examination of the functions and purposes of HRM, including workforce planning, employee relations, and motivation. Th...Read More

UNIT 3
HUMAN
RESOURCE MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P.1 Functions and purpose of HRM.............................................................................................3
P.2 Describing various approaches to recruitment and selection along-with strengths and
weaknesses...................................................................................................................................4
Approaches to recruitment and selection:....................................................................................5
P.3 Different practices of HRM and employee relation...............................................................8
P.4 Evaluate HRM practices........................................................................................................9
TASK 2...........................................................................................................................................11
P.5 Employee relations that influences HRM in making decisions...........................................11
P.6 Impacting factors and key elements of employment legislation..........................................12
P.7 Application of HRM practices.............................................................................................13
CONCLUSION..............................................................................................................................19
REFERENCE.................................................................................................................................20

INTRODUCTION
Managing the internal activity and to improve it's function in organisation refers to
Human resources' management. It is type of formal system used by management of people
within the organisation. In this report is focus on work to be done by human resource
management like employees benefit, compensation and staffing of new employees in working
environment. The below report aims to describe about BT Group (Casci and et.al 2018). They
provide different kind of products and services in telecommunication which is basically situated
in United Kingdom. Lastly, HRM practice and employment legislation is specified below. This is
assistance to work is to be done with the use of law in work place.
TASK 1
P.1 Functions and purpose of HRM
Organisation is focus on purpose and function of HRM, which is used for developing
environment internally and also helps to improve the growth rate in UK market. In this way, HR
department provides help in managing work and increase that carrying to action level. Further,
human resource also helps in improving the environment.
There is some purpose which are as under:
 Work force planning: - Human resources' department in this context is focused on
planning that is to be done before starting any work. On the other hand, planning is
assistance to improve the future carrying into action and carry out action in organisation
(Brewster and et.al 2017). HRM department is focused on each and every employees and
work is to be distributed as per the ability of employees.
 Employee relation: - Human resource department is main purpose in maintaining the
employee relation in working environment. This helps in improving working condition
and employee relation in work place of BT Group.
 Motivation: - The main purpose of Human Resource department is to motivate employees
at the workplace. Moreover, this impact positively on them to work more effectively and
in advanced manner. HR department motivate workers which helps in operating
managerial activities more effectively.
There is some function that are to be performed by human resource management and helps in
increasing the company's growth rate in UK market. Some function of human resources'
management are as follows: -

 Recruitment: - Recruitment is one of the most important function to recruit new
employees in organisation. This department is focused on each and every activity
regarding interview in work place (Bratton and Gold 2017). At the time of interview, it
has to be focused on some most important part like jab analyses to complete description
about the job profile.
 Selection: - In this context proper selection is most important at the time of interview
which has to be used in working environment. Some criteria are to be set in before the
selection of the candidate is to be selected in organisation.
All such kind of function and purpose is most important to solve any problem in
organisation (Bratton and Gold 2017). It is one of the most important part and make some
improvement in organisation.
The Best Fit approach vs Best Practice;
Best Fit Best Practice
This approach believes in reward system that
should be aligned with the effective strategies
in the industry.
This approach states that some HR policies
will be including reward plans.
This results in achievement of competitive
benefit for the company.
In this approach the HR leads to better
commitment of employees as well as high
motivation to the same.
The hard and soft model of HRM;
Hard HRM- In this model, HRM of the company would significantly be focusing on the
needs of employees and recruit and manage professionals as per the company's need.
Soft HRM- In soft HRM all the employees were treated as primary resource and as well
as they treated as individuals. In this model, HRM would focus on the need of employees as per
their roles and responsibilities.

P.2 Describing various approaches to recruitment and selection along-with strengths and
weaknesses.
Different approaches in this context are used at the time of recruitment and selection
which has to be done by human resource department in BT Group. There are few important part
that helps to improve the internal and external working environment (Chelladurai and Kerwin
2017). Recruitment is fundamental process and proper planning is to be used in BT Group. The
following approaches are used in recruitment and selection such as: -
Approaches to recruitment and selection:
Internal Approach: This is the approach where employees are hired and selected within the BT
Group. This is undertaken when vacancy arises in the business within workplace. There are
mainly two types of it such as:
 Promotion: The employees are internally recruited from their post to the higher position
according to available vacancies in BT Group. This approach is applicable in order to
motivate workers and promote them gradually.
 Transfer: The approach of transfer is internally undertaken when other branch of business
is having vacancy for the same position. They are hired for the equal position in other
branch of the same business.
Merits Demerits
 The main strength of internal promotion
and transfer approach is that the
employees are already familiar about BT
group/business and are highly motivated
to work effectively.
 The main weakness is that new ideas
are not invented in internal recruitment
of promotion and transfer in BT group .
Promotions: As per this method, vacancies in an enterprise are filled by promoting talented and
skilled employees.
The advantage of this internal source of recruitment is that employees feel motivated and they
work for benefit of organisation. It can also assist business entity in reducing staff turnover rate.

Disadvantage of this method is that reduce the scope of finding skilled and more
efficient people.
External Approach: This approach is adapted where employees are hired and selected through
outside sources of BT Group.
 Online method: The people are recruited and selected from the social media, printing
advertisement and many more which is an external approach of BT Group.
 Agency: Moreover, the employees are hired from various agency from the flourishing
market. The agency supports in providing trained and efficient people for the BT Group.
Merits Demerits
The new and innovative ideas are invented from
the outsiders which are recruited from social
media and agencies in BT group.
This external approach is expensive and longer
for the BT Group. This may sometimes result
ineffective in the business.
Additionally, the strategy to post new jobs is involved in recruitment and selection approach of
job description and skill inventory in BT Group.
Advertisement: An organisation can give advertisement, as this will assist business entity in
finding efficient as well as more skilled employees for vacant position.
The disadvantage of this method is that it is quite costly as compared to other methods of
recruitment
 Job description: - In job description it focuses on detail study about job profile that is
most important for the candidate. It's helpful to find out a paper that Scribe the general
tasks, or other related to duties, and social control of a position. It may specify the skilled
worker to whom the military position reports, stipulate such as the measure up or skills
required by someone in the job (Chelladurai and Kerwin 2017). Moreover, this approach
includes all types of job, it's pay scale, tasks, recruitment and selection responsibilities in
the firm. To find out each and every activity that is needed for the job and make some
improvement for future carrying into action.
 Skills inventory: - Human resources' department is focus on skills inventory of the
candidate for applying in different post in organisation. To set proper skills is most

important part for each job (Marchington and et.al 2016). Accordingly, finding the
potential person for the appropriate job is done on basis of their skills and knowledge
during recruitment and selection procedure. It is helpful for the future performance and
also improves environment at workplace.
There are some different approaches that is to be used at the time of recruitment and
selection and make some betterment in growth rate. Some strength and weakness of approaches
are as follows: -
Strength Weakness
 Job description
In this way consistency is major strength of job
description.
Role flows smoothly in work place. In the same
way, personal is the second strength and help
for career development. (Marchington and et.al
2016)
 Job description
In this context job description in unattractive
term in work force as they don’t like in
performing arts.
 Skills inventory
It is one of the best part that helps to develop
working condition in new way. It is positive
strength of organisation.
 Skills inventory
Some habit and improper knowledge of job
brings negativity in skills inventory in
organisation.
Human resource department is focus on some strength and weakness of recruitment and
selection and helps in improvement of process by selecting candidate in working environment
(Reiche and et.al 2016). BT Group is to be focus on some most important part that is recruitment
of new candidate in work place and make some betterment in growth rate and increase the
effectiveness of company and make improve market share.
Methods of recruitments
There are basically two methods of internal recruitment, these are:

Job posting: It is considered to be as an open invitation to all employees to apply for vacant
position in company. It provides an equal opportunity to all employees currently working in an
enterprise. In this method, vacancy announcement is made through bulletin boards or in lists
available to all employees. Interested employees, then apply for the post being advertised.
The major drawback of this method of this recruitment is it is costly. Advantages of job
posting method as a recruitment method is that it can organisation recruitment strategy.
Employee Referrals: It includes hiring candidates based on the reference of current workers. In
this method of recruitment workers are hired on the reference of some currently working
employees. Advantage of this method is that it helps in saving cost. Wider candidate pool is
another advantage of employee referrals as recruiting method.
P.3 Different practices of HRM and employee relation.
Human resource department practices is important for modification the effectiveness
in working environment. There are lot of practices that is to be used by human resource
management to improve the work effectiveness and to solve any conflict between employees in
internal working environment. HRM plan of action an important role in how gainful and
flourishing an organization can become (Pinto and et.al 2015). HR ensures all the worker's in
following their dressing style and further it makes effort in improving the BT Group by military
recruit and to retain their best worker, also develops booming leaders, makes ensure to newly
employed worker come through and keeping up establishment team spirit. There are many
practices that are as follows: -
 Pay and Reward: The main practice of HR department is to encourage employee's
by offering rewards to them that helps in maintaining positive relations in the BT
Group. In order to pay workers sick pay, pensions and maternity pay are offered
to them. They are rewarded through monetary sources in management.
 Harmonious environment: The human resource department helps in providing
healthy and harmonious atmosphere within the BT Group. Moreover, this impacts
in motivating employee's positively and also expands the business. The relation
between management and workers are maintained effectively.
 Early expectation: - In this context human resource department is don't expect extra form
new working environment and improve the growth rate in BT Group. In the first week of

new employees in work place check on regular bases about the work and make some
improvement in growth rate (Kramar, 2014). To be set a target to complete the task on
given time.
 Focus on feedback: - Human resource department is to be focus on each and every
feedback of new employees in BT Group and make some change as per the need and
provide help for any kind of issue. This department improves environment at workplace
along with the increase in growth rate. Further, feedback is help to provide some extra
information and employee are feel more engaged with work. At the end of each month
provide information about the work execution and growth rate in work place (Meijerink
and et.al 2016).
 Flexible work arrangement :-In internal working environment it is to be focus on working
hours is must be flexible in working environment is comfortable to new employees and
make increase work and improve productivity in market (Martin and et.al 2015). Work
form is one of help to provide flexible work arrangement.
 Use technology: - Human resource department is one of the most important department
and use new technology to each and every employee to feel comfortable and make some
improvement in overall work. Use some software to provide basic subject matter internet
based payroll, online holiday to improve environment at workplace along with the
increase in growth rate. (Martin and et.al 2015). One of the most important part is time
and medium of exchange, and they kind it less likely that someone will make an error, as
they might when submission work. Time and money is two factors is most crucial to save
use and improve productivity in market.
 Be consistency: - Human resource department is practising for resulting in best ways. An
individual beginning for any new professional should recognize institution logical
argument along with process. Moreover, they enforce worker's in fairly across their
board. The worker are inferior in reality abide by the organisation operation work to be
done only if human resource department plays in their favourites, or desire in playing
favoured, then is to be done. All such kind of practice makes some measurement as per
the need of the customer.

There are all such kinds of activity is to be inculcated in human resources' department practices
is crucial and also improves company's growth rate. Additionally, their practices help in
managing the rate of development and makes employees better.
P.4 Evaluate HRM practices
Human resource department is one of the most important part and make some
improvement as per the need of employees and improves company's growth rate. All such kind
of practice is necessary to every employees and develops their rate in market. One of most
important part of HRM practice is to develop internal environment of company. This is one of
the best practices of human resource department and make some improvement in growth rate in
market to provide proper guidance is most important part to each and every worker (Sheehan and
et.al 2014). All such kind of practice is help to manage work and flexible in working
environment is comfortable to new worker and make indefinite quantity work and improve
productivity in market.
 In the first step of evaluating HRM, manager must know productive employee's and
should be attentive to them. This impacts in growing business along with positive
behaviour of worker's in BT Group.
 Secondly, in evaluating HRM practices, it involves the collection of data of workers.
Moreover, it helps in maintaining budget process which impacts on the employee's.
 Further, the strategic needs of HRM is identified that is constructed through new
techniques. This helps in making sure about initiatives are advanced or not that drives the
company in higher performance level.
 This fourth step of evaluating process involves to make team efficiently that helps in
focusing on operational activities of firm.
 This step helps in setting the needs for human resources that impacts on cooperative aims
and objectives. The knowledge of business to HR helps in attaining their goals.
 Lastly, if the business is not getting success then changes must be adopted in the
organisation by HR. The experts in team helps in bringing the business at top level in
market.
To increase the productive is focus on human resource department practice to guide them
each new worker and check work on day to day bases. Use some new technology is help to save

time and that time is used to ameliorate the productivity in working environment. Time is most
important factor and make some practice is assist to increase productivity. Top save time, with
the help of use productivity in market and improves company's rate of growth (Riley, and et.al
2014). At end productivity it improves the profit ratio in the market of UK. On the other side, at
last BT Group main aim is to maintain profit and productivity in market.
The reward system is effective in the organisation that helps in motivate and boost the
confidence of employees in the organisation. Training is an important part of industry that result
in better performance of employees and productivity and profitability of the company.
TASK 2
P.5 Employee relations that influences HRM in making decisions.
In this context worker's relation in working environment is most important to solve any
problem in BT Group. In this way, employees’ relation is help to focus on work is to be
completed on time and improve the productivity. In work place any conflict between employees
increases to carry it in action along with the growth ratio in UK market. Human resource
department focuses in solving any conflict in BT Group (Dickmann and et.al 2016). This is
significant to meliorate the development ratio and improves for betterment in working state of
affairs. Employee relation is a manner in which the management of the company interacts and
addresses each employees and maintain a better relationship with them. Better relation will help
in reducing any kind of workplace conflict along with it, it raise morale and increment of the
entire organisation. The trade union of the organisation include provision of assistance and
services to the individual members who are collectively bargaining for a suitable working
condition with a superior option of payment for every worker in the industry. They are an
effective part of the company that is also mentioned by the law.
There is some big advantage of employee relation in working environment are as follows: -
 Productivity: - In work place good employee relation is help to improve the productivity
and indefinite quantity profit in BT Group. Good employee relation is created a joyful
environment that increases the productivity and helps in improvement of development
rate. BT Group may be investing the employee relation programme to better the result
and output in structure (Tyson and et.al 2014). It is one of the most important part to add
value in carrying action and development rate in UK market. Employees training course

of study is one of the most all-important way to increase employee relation in working
state of affairs.
 Employee loyalty: - Rising employee social relation and creating a dulcet and
foraminiferous standard pressure that can promote a genuine workplace for workers. This
helps in improving loyalty of employee that can be done with accomplishment cost,
preparing and hiring new workers (Brewster and et.al 2016). Training is one of the most
important part to make some future improvement and training is assist to guide internal
and external working environment.
All such kind of factor is necessary and helpful in decision making process for healthy working
environment. To take new decision is organisation, employee relation is most crucial and take
new part and make some transformation ion growth rate.
Workers in an organisation are expected to share an affectionate relation otherwise, there
Any employee can't take the complicated decisions alone. Employees as a team are advised to
interact with each other,if in case they do not do so then human resource manager in an
organisation have to take decision related to changing the rules and forming new policies.
If employee’s relation is good in an enterprise, then human resource manager in an
organisation will take decision related to improving the same. Other case, due to diversity
employee’s relationship are not good then human resource manager will take decision related to
change in recruitment practices or policies.
Strong relations among workers within BT Group minimizes the chances of conflicts
among employees at workplace. Each and every worker in an organisation trust each other and
contributes in achieving organisational goals. Leaders and other employees consider their fellow
workers as their colleagues not competitors, as a result there is increase in productivity which
assists human resource manager in taking better decision for an organisation (Dickmann and et.al
2016).
P.6 Impacting factors and key elements of employment legislation
Employment legislation is important and helpful in improving interior that is carried in
action with the help of law. Some lawful activity is most important and needful to improve
internal and extrinsic working environment. Human resources' department is use some law
which is useful for each and every employee in BT Group. Some new employment legislation is

necessary in improving their internal working environment (Albrecht and et.al 2015). Some acts
are to be used like equal rights' act, sex discrimination act, the employment act etc. many more
act is to be used and make some improvement in work place. There are some most important
points about legislation are as follows: -
 Minimum Payment: - According to this act it focuses on providing fixed rates to
employee's as per their work and certainties. This is a statuary act which sets the
minimum amount of wages that is to be paid to skilled and also unskilled labours.
 Equal opportunities act: - In this act is to be focus on all the members in BT Group is
equal and make some improvement in internal carrying into action level. In organisation
provide equal rights to each and every employee about the work and job role.
 Working time regulation: - In working time regulation is to be focus on time of working
is equal for employee that improves company's growth rate in market. No extra time is to
be allotted any worker in organisation. It is one of the most important part and make
some increment as per the performance level in work place.
 Safety and health environment: - This has to be focused in providing safety and health
environment at workplace which is most important part. Moreover, advance in growth
rate in market is practised (Albrecht and et.al 2015). In this context provide safety in
environment at workplace is important part for male and female both the worker. It is
responsibility for human resource department to provide all such kind of extra facility as
per the law.
In this context all such factor is most important make some improvement in growth rate
in work place. Legislation is also focused on pay roll police is to be used in working environment
and proper planning and working timing is most important part for HR. decision making. To
make final decision by human resource management and make some extra efforts to improve the
growth rate in future time period.
P.7 Application of HRM practices
In this report the most commonly used word is to be used is HRM practice which is one
of the most important part and take extra care in increasing the performance level and improve
growth rate of BT Group in market (Purce and et.al 2014). There are some points to be used in

HRM decision and make some new decision is significant and helps in improving the BT Group
rate. Few HRM practices are mentioned below:
 Employee's recognition, rewards, and incentives: The Human resource department
provides healthy rewards and incentives which can be monetary or non-monetary to
employee's within the BT Group. Moreover, there are also other benefits which helps in
recognizing effective employees within the firm. There are two types of rewards such as
direct and indirect payments. In this, wages, incentives, salary, commissions refer to
direct rewards and overtime, safety hazards, flexible schedules are involved in indirect
rewards.
 Performance appraisals: Human resource manager within the BT Group are responsible
in analysing performance of employee's. They have to make appraisals periodically in
order to enhance retention of workers in the business. To improve the staff performance
has become effective and is increasing day by day to integrate with human resource
activities in the organisation.
 Healthy environment: The human resource department also supports in providing
harmonious and healthy environment in BT Group. However, this positively impact in
encouraging worker's and further the business is expanded. In addition to this, the relation
between employee's and management are kept up impressively.
 Recruitment: - This context is focused in practising HRM that is basically for hiring new
candidate and has been posted according to their knowledge and skills in the BT Group.
This helps for the bright future that helps in developing rate of growth in market. This
type of practice helps to improve the internal execution and growth rate in market.
 Selection; - This is process of knowing the individuals who are coming forward to meet
the recruitments within BT Group. The empty post/position stated section is filled up by
administration thorough position analysis regardless of flat of that military position.
Alternative processes will be travel as Plan or second-string option. The main aim of this
process is to predict about the employees who will perform effectively and who will be
ineffective within the BT Group. The members of the personnel and choice committee of
chosen organisation should be knowledgeable and trained on the procedure of selection to
be used in working environment. It is one of the most important part to be focused at the
time of identifying new employee in organizational activities (Tyson and et.al 2014).

There is significant group of BT that is useful in all such kind of plan which improves in
rate of growth in UK market.
Few laws flow smoothly in working environment because of the personal
selection which improves in rate of growth of company. Further, it provides safety in
environment at workplace that is necessary for male and female both the worker. There is all
about the al the HRM practices and make some advance and increase the employees' relation in
work place. On the other side, law is important and relation of employee's is assistance in
improving productive and profit in working environment. Training is one of the most important
part to make some future betterment and training is assist to guide interior and extraneous
working state of affairs.
Key steps of recruitment
 Job analysis: Techniques of collecting information includes observation which can be
time consuming, critical incident analysis, structured questionnaire.
 Job description: It explains the job to candidate and assist the recruitment procedure by
providing the clear guide to all. Job description include title of job, reporting structure,
purpose of post, description of important duties.
 Person specifications: It outline the knowledge, qualities as well as skills a person should
have in order to perform specific task.
 Designing a recruitment advertisement: Advertising position: It is duty of human resource
manager to draft and post the job.
 Inviting applications
 Shortlisting’s
 Resume screening: The purpose of this activity is to eliminate the candidates those who
are not best suited for specific job profile.
 Phone interview: It can be used as secondary screening device.
 Personal interview: It is the duty of human resource manager to take personal interview
of candidate. The purpose of this activity is to judge the skills and capability of an
individual.
 Assessment: It is role of human resource manager to conduct assessment or test the skills
of an individual.

 Psychological testing:
 References
 Record check
Job description
BT Group organisation is looking for Human resource manager in order to lead management
team. A candidate hire for this position has to take ownership of all Human resource related
matters. An individual has to perform all the functions from recruitment to performance reviews,
wage reviews, disciplinary action, and learning and development. Person should have
experience in specific field and should possess knowledge about legal requirements.
Responsibilities of Human resource manager
To recruit talented and skilled candidates.
To execute administrative duties
Develop clear policies
Performance review
Human resource manager requirements
Bachelor’s or Master degree in Human resource management
Experience in relevant field.
Person specification

Qualifications
Full CIPD qualification and/or formal management qualification, with evidence of continuous
professional development is desirable.
Experience;
One-year experience in relevant field.
Skills and knowledge
Wide or in depth knowledge of an industry.
Awareness about the best human resource management practices.
High levels of creativity both in problem solving, idea generation and seeking out and
disseminating successful practice, in order to effectively deal with diverse, complex and highly
sensitive situations.
CV
XYZ
Education:
Masters in human resource management
Working experience
One-year experience of working with ABC company.
Language known
Hindi and English
Core competencies
Having good knowledge of computer and internet.
Legal knowledge related to human resource management
Understanding about use of HRM software’s.
Skills
Good communication skills

Team spirit
Leadership qualities
Knowledge of management
Invitation letter
Dear XYZ,
This is to notify you that BT Group invites you for the interview for the designation of “HR
manager”. The interview process will be held in 3 stages: Screening, GD and PI. Candidate has
to clear out all the stages to get selected.
The candidates are required to bring following items along with them for the recruitment
process.
 2 passport size photos
 Credentials
 Address and ID proof
 Bank A/c details (If any)
All the best
Yours
HR Executive
BT Group.
Appointment letter
Name:
DATE:
Dear XYZ,
We have pleasure to appoint you on designation of HR manager at out BT Group, effective from 1 st
October, 2018.

Following are some terms and conditions that you are required to follow on your job role:
 You have been entitled a salary of £2, 00,000 and other benefits as well.
 You will be reporting to your departmental head or the director of your department.
 The probation period will be of 3 months and may be extended as per the decision or requirement
of company management.
 On resigning from job, you are required to serve the notice period by giving prior notice.
We hope you will be working with sheer dedication, honesty and determination.
Your faithfully
CONCLUSION
Form the above report is to be focus on work to be done by human resource management
like employees benefit, compensation and staffing of new employees in working environment.
This report is based on BT Group. This report is based on the employee reactional is significant
in solving issues that increases productivity and profit in working environment. As per the above
report, HRM plan of action plays an important role in making organization gainful and
flourishing. This ensures employees to follow their dressing style. Some law is to be used in
internal working environment for each and every employees and make some change of state in
health and safety sector and pay scale as well. As per the above report Use some software to
provide basic subject matter internet based payroll, online holiday and days is to track in working
state of affairs and make some transformation in growth rate.

REFERENCE
Book and journals