HRM Report: Evaluating Microsoft and Chocolate Presence Practices

This report offers a comprehensive analysis of Human Resource Management (HRM) practices, focusing on two companies: Microsoft and Chocolate Presence. It begins with an introduction to HRM, outlining its functions and purposes, particularly in planning and resourcing. The report then delves into the strengths and weaknesses of various selection approaches. It includes the creation of a job description for a receptionist role at Chocolate Presence, complete with a curriculum vitae and person specification. Furthermore, the report evaluates Microsoft's graduate training schemes, flexible working arrangements, and job design to motivate employees. It examines employee engagement strategies, communication approaches, and the impact of UK employment legislation on HR decision-making. The conclusion summarizes the key findings and insights into effective HRM strategies, providing a comparative analysis of the two organizations' approaches to managing their human resources.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Function and purpose of HRM that is related with planning and resourcing of an organisation.
................................................................................................................................................3
Strength and weaknesses of several approaches that are required for selection....................5
TASK 2............................................................................................................................................6
Creation of Job Description....................................................................................................6
TASK 3 ...........................................................................................................................................9
a) Microsoft offer graduate training schemes and internships. Evaluate the benefits to both the
organisation and employees of such schemes........................................................................9
b) Microsoft offers a range of flexible working arrangements for staff. evaluate the benefits of
offering these to both Microsoft and its employees.............................................................10
c) Evaluate how Microsoft motivates its workers through the way it designs its job roles. 11
TASK 4 .........................................................................................................................................12
a) Employee engagement and the importance of employee engagement in maintaining
effective relations at Microsoft ............................................................................................12
b) Critically evaluate the key approaches to engaging workers discussed in the Summit and
how these approaches improve communication in the workplace.......................................13
c) Identify the key elements of UK employment legislation, explaining how they influence
HR decision making such as recruitment, training and development and reward...............14
CONCLUSION.............................................................................................................................16
REFERENCES................................................................................................................................1
Online.....................................................................................................................................2

INTRODUCTION
Human resource management is considered to be the broad concept in any sort of job
association as in charge of the fulfilment of the goals of the associations. The fundamental
concept of the HRM is to manage the personnel or individual and the work culture of the
business. Other than this, in each and every association HR plays diversified forms of activities
such as recruitment, selection, training and development etc. In addition to this, Human resource
management plays a vital role in holding relationship with the employee's and employer's. It is
the primary duty of the HR manager to hire the most skilled candidates so that the business can
execute their operation in the most significant and in the best possible manner. As per the brief in
this report, there are two associations will be taken which are "Chocolate Presence" and
"Microsoft". So through this report, it will be comprehending that what is the reason and
elements of HRM, quality and shortcoming of various ways to deal with recruitment and
selection, advantages of various HRM rehearses and their viability on the association. Besides,
how the worker’s relations and representatives legislation impact on the HRM .
TASK 1
Function and purpose of HRM that is related with planning and resourcing of an
organisation.
Human resource management is the most effective utilisation of the human resource in
the organisation (Definition of Human Resource Management, 2019). It plays an essential role in
the organisation which assists employees to work towards the accomplishment of the
organisational goal within a given time frame. HR manager of the company is obligated for the
hiring, selecting, recruiting, positioning and induction of the personnel in the business
association(Swarbrooke and Page, 2012).Every organisation is required to have defined roles and
duties which all the individual of the association follows so that the goal of the organisation can
be attained. The manager of the business Chocolate presence have implemented various
practices, quality work and has also established relationship with various functional department
of the association so that the operative activities can be performed in the smooth manner.
Different functions performed by the HR managers are :-

Functions of HRM
Recruitment and selection- These function assists the organisation in hiring selecting
the most suitable candidate who are highly skilled and have the suitable amount of knowledge to
perform the business operation. The manager of the Chocolate Presence must focus on hiring the
personnel who have the best possible skills and knowledge to carry out the activities and has
been placed at the right place and on the right time so that the task can be carried out within a
short duration of time in the efficient manner (Head and Alford, 2015).
Training and development – Every organisation is performing the activity of training
and development to their staff so that the staff can be motivated to perform the job for which
they have been hired. Arranging training and development programmes for the individual is very
important in order to increase their skills to perform the task(Crawford, 2014).The HR manager
of the chocolate presence must ensure that they conduct timely training and development
programmes for their employees so that the profitability and the performance level of the
business can be enhanced(Major functions of HRM, 2019).
PURPOSE :
Law compliance : Law compliance is the legal action in which the government passes
the rules and regulation which the organisation must consider in regard to avoid legal
compliance. The manager of the Chocolate presence must ensure that the employees working
within their associations are following all the legal legislation which have been enforced by the
government so that the company can avoid any misshapen and faults(Purposes of the Human
Resources Department, 2019).
Performance appraisal : Performance appraisal is done to evaluate the performance of
the employees so that the gap between the actual and standard can be identified. This would also
help the business of Chocolate presence to overcome all the drawbacks and issues which can be
identified by the comparison between the actual and targeted standard level. And this would help
them in correcting all those measure areas where the company is lacking(Flamholtz, 2012).
Problems faced by the organisation and the role of HRM in resolving them
Relations with employees : This is the major challenge that is faced in the organisation.
This is due to the conflicts or the clashes in the thoughts of employees and employers. To resolve
this problem of relation with the employee the HR manager must focus on granting the proper

authority and responsibility to their employees regarding the resolution of their problem on their
own which will help the business to have sound relation with their employees.
Hiring of the right talent : this is the most important factor which is to be considered by
the HRM as for every organisation their employees are the main assets but if the organisation
fails to hire the right talent then the productivity will be decreased. Human resource management
focus on resolving this problem by preparing a proper job description which will help the
business of chocolate presence to hire the talent as per the requirement mentioned.
Strength and weaknesses of several approaches that are required for selection.
Several approaches are there which are vital for the organisation to consider. These
approaches would help the business in hiring and selecting the most suitable candidate who
would have sufficient skills and knowledge to executing the task and performance of the
organisation. The most important factor that is accountable for hiring of the employees are
recruitment and selection(Lawler, 2012).
Selection: It is the process which involves selecting or hiring of the candidates from all
the alternative available who have the knowledge and skills which have been mentioned in the
application prepared for the hiring of the candidates. This involves the concept of right person at
right place on right time. Various approaches to selection are:
 Personal Interviews : Personal interview are the one which is arranged by the
organisation to get more detail and deeper information about the targeted population.
These are also termed as face to face interview(Personal Interview, 2019).
Strength : This helps the business to hire a candidate by gathering deeper knowledge
about their background and also helps in determining the exact literacy level of the candidates.
Weaknesses : This method of selection is more cost and time consuming method.
 Psychometric testing : This technique is used to measure the mental ability of the
candidates which consist of the aptitude test, personality profiling etc.
Strength : This provides the business with the best of talent who are highly skilled and
the personality with the strong mental measure(Oechsler, 2012).
Weaknesses : Here the person with the general experience remains untouched.

Potential improvement:
To improve the selection process in the respective organisation, the company must focus
on the implementation of diversified techniques to hire the candidates. These techniques are:
Group discussion: this method will help the organisation in determining how active and
mentality stable the candidate is. This can allow support them in determining the communication
skill of the individual which is required essentially in the organisation.
Web conferencing : This method of the selection will allow the organisation to share and
manipulate all type of documents which are required to be and will also help organisation to
integrate with the international clients so that the expansion of the business can be done.
TASK 2
Creation of Job Description
HRM practices plays a vital role in the association as this will lead the business to the
level of growth and success. The different HRM practices such as providing security of the jobs,
selecting the right applicant for the right location. These HRM practices help the employees to
get motivated for the accomplishment of the organizational goal. There are various applications
which helps the business to evaluate performance of their employees and also help them to
operate their business operation in the best possible way(Noe and et. al., 2017). For pull in the
most appropriate candidates for the job role of receptionist the HR manager of “Chocolate
Presence” needs to create a suitable job description which can help the organization in attracting
large number of candidates to apply for the job .
JOB DESCRIPTION
Association : Chocolate Presence
Section : Assistant Human resource section
Job Title : - Receptionist
Job Address : 35A,Tottenham Court Road,London
Summary
Seeking for the candidate who have the skills to work for the post of receptionist and has
complete knowledge regarding the field of human resource management and can handle the
work related to the front desk.
Role: -

 Arrangement of meeting rooms.
 Solving conflicts and issues on calls, emails or by any of the written documents.
 Formulation of various policies and tactics which will help in executing the business
operations.
 Keeping healthier environment by establishing proper morals and standard.
CURRICULUM VITAE
Curriculum Vitae
Name: - Kith Halsey
Address: - Jovial street, London
Mobile : - 63456789
Career objective: Keen to work with the organisation where I can improve my knowledge about
the human resource management.
Learning Qualification: -
 BBA
 MBA
Experience: 1 years experience in the field of marketing
Key I.T skills- Basic knowledge about the Microsoft office and digital marketing.
Declaration:
I hereby declare that all above information are correct and true on my part.
Date:
Place:
Person Specification
Designation: Receptionist
Department: HR section
Key: This shows what is required as an evidence:
(A): Application form, (I): Interview, (R): Role

Attributes Essential Desirable
 Qualification &
Experience
 Post graduation from
the management field.
 Minimum 2 years of
practical experience as
receptionist in HR
department.
 Working experience in
the management field.
 Skills or knowledge  Good communications
skills, Problem solving
skills, and ability to
work under the
pressure.
 Ability to understand
the working condition
and revealing it to
others in an effective
manner.
Creation of structured interview- Creation of structured interview will help the business of
Chocolate presence to hire the most suitable candidate by the creation of innovative method of
advertisements, newspaper, magazines etc. so that the mass of public get attracted towards the
job advertisement and can apply for the vacant position. But some drawbacks of these are that
many unwanted applicant can apply for the job (Cascio, 2015).This method is the most
commonly used interview method used within the organisation. For hiring a candidate the HR
manager asks their applicants a series of question regarding their goals , objectives aims in the
life . Some of the structured questions are mentioned below :
 why should we hire you ?
 How can trainings affect the performance of employee?
 Why do you think that training an employee is the most important task in the
organization ?

TASK 3
a) Microsoft offer graduate training schemes and internships. Evaluate the benefits to both the
organisation and employees of such schemes.
Various HRM practices are there and each one of them is the essential function for the
organization such as it support them by recruiting, selecting, training and induction of the new
comers in the organization. These all practices helps the business in forming the attractive job
description and advertising for hiring most suitable candidate in the business (Pierce and
Aguinis, 2013). Thus, all these practices plays a vital role in the organization and supports the
business in their effective decision making process. Benefits of Human resource practices within
an organisation for both employer and employee's (Armstrong and Taylor, 2014).
In current scenario Human resources management has been established in each and every
department who are responsible for managing the personnel of the organisation. They are
responsible for performing various task in order to achieve the success and growth in the
organisation. The business of chocolate presence must focus on Human resource practices to
improve the overall working of the organisation .
Training is an organised activity which is provided to the employees so as to enhance
their skills and knowledge and which allows them to do work efficiently and attains the goals
and objectives of the organisation. Various types of training methods that can be provided to the
employees are technical or the technological training as well as the professional development
training. This would assist them to work in a significant manner and therefore leads towards the
goals and objectives of the organisation (Bratton and Gold, 2017).
HRM Practices Employer's Employees
Training and Development Conducting of training and
development programmes for
the benefits of the employees
so that the performance level
of the employees can be
enhance as per the requirement
Arrangement of proper
training and development for
the employees will support the
employees in building their
working efficiency and will
boost their morale so that they

of the situation. Training and
development on the regular
basis will help the business of
chocolate presence to improve
their overall functioning
throughout the duration.
can perform the task in the
desired manner.
Recruitment and selection The HR manager of the
organisation must ensure they
have hired the right person
with the right skills and
knowledge. This would
support the business of
chocolate presence to gain the
competitive advantage over
their competitors by hiring the
skilled labour force.
Proper recruitment and
selection will enables the
employees with the various
kinds of growth and
opportunities which will
support the business of
respective organisation to
maintain the retention level of
their employees within the
organisation .
b) Microsoft offers a range of flexible working arrangements for staff. evaluate the benefits of
offering these to both Microsoft and its employees.
Flexible Working arrangements- These are the facilities which are provided to the
employees so that they can work according to their suitable time period by managing their
personal as well as professional responsibilities. There are various types of flexible working
arrangements that could be provided to the employees which are flexibility in the scheduling of
hours worked, alternative work schedules, job sharing responsibility, work from home facilities.
These are some of the flexible working arrangement practices which benefit employees and
employers within the organisation, discussed as follows-
Benefits to employees-
It provides flexibility to the employees to meet their family as well as personal needs.

It reduces tardiness and absenteeism among the employees as they can take the advantage
of flexible working hours and work in a effective manner(DeCenzo, Robbins and Verhulst,
2016).
This flexible working arrangement provides provides a proper work life balance to the
employees and provides them with proper job satisfaction.
Benefits to employers -
This is beneficial to the employers,When employees are provided with flexible working
hour facilities, it motivates them to do work in a efficient manner and therefore increases the
productivity of the organisation.
It helps the employer towards attracting talent within the organisation and enhances their
brand image in the market.
It helps in removing the problem of employee turnover and reduce the cost of company
towards proper recruitment and selection and enhances efficiency of the productivity within the
organisation.
c) Evaluate how Microsoft motivates its workers through the way it designs its job roles.
It is necessary for the Microsoft to motivate its workers through the proper design of the
job roles so that they work in a efficient and a effective manner towards attaining the goals and
objectives of the organisation. Therefore in order to motivate employee's at Microsoft, it fulfils
all the basic needs of the employees which could be analysed with the help of Maslow hierarchy
of needs. It is described as follows-
Maslow hierarchy of needs- It is a motivational theory, comprising of five tier model which
explains that how the needs of the employee's are fulfilled and motivates them to do work in a
efficient manner (Maslow's Hierarchy of Needs, 2018).
Physiological needs- These are the basic needs of the employee or an individual which is
necessary for them to sustain as well as work in a effective manner towards the organisation.
These basic needs includes food, drink, shelter and warmth.
Safety Needs- It is considered towards protection from the elements regarding to job and
therefore wants stability in their job and freedom from their fear of job.
Love and Belongingness Needs- It is concerned over the love needs that is there should
be friendly atmosphere in the organisation so that employees can work effectively towards the
attainment of the organisational goals.

Esteem Needs- It is the need in which employee's arise for self achievement, dignity and
the desire for the reputation for others. Microsoft offers such needs to its employees which
motivates them to work effectively and achieve organisation goals (Briscoe and Schuler, 2012).
Self actualization needs- It is the need for realising self potential towards seeking for
personal growth and experiences. Therefore Microsoft offers the potential needs of the
employees and thus improves productivity of its staff.
Functions that would impact the business of Chocolate presence are :-
Fair evaluation system : Proper and Fair evaluation system will help the business to
enhance their productivity as the employees here will feel motivated with the fair amount of
wages, remuneration, salary etc. this would also allow the business in appropriate evaluation of
the performance without being partial (Budhwar and Debrah, 2013).
Performance management : This will help the business of Chocolate presence in
managing the performance level of their employees and would also motivate them to work with
their full efforts towards the primary objective of the organisation. This aspects is the most
commonly used aspects as it aims to support the organisation by managing the performance of
each individual representatives.
Different methods used in HRM practice and its evaluation
To determine and analyse the performance of the individual the business are required use
use certain tools and techniques. For example- the business of the chocolate presence have used
the strategy of performance management in order to identify and evaluate their employees
performance this will allow them to compare the actual performance of the individual to the
standard which have been targeted. Evaluation on the regular intervals will support the business
and employees to work effectively towards the organisational goals. It have both positive as well
as negative impact on the execution , affirmative is that it would help them in motivating the
employees whereas negative would be that organization may have to face trouble while utilizing
different HRM practices(Sparrow and Chung, 2016).
Different HRM practices that help an organisation to increase in profit and productivity.
Various HRM practices will help the business to maintain healthy relationship with the
employee's as well as employers. These different kinds of practices will support them in
increasing their own profitability and productivity . By using these different HRM practices the
business of Microsoft will be able to sustain their business as well as they will also be able to

retain their employees for the longer duration of the time. Different HRM practices which are
used by the business of Microsoft are :
Manpower planning- This term is also called as human resource planning . Human
resource planning is the one which means putting the right skilled person at the right location to
get the desired outcomes of the results. These manpower planning is done in the business so that
the management can give emphasis on the proper and effective utilization of all those scare
resources.
Performance management system : It is the system which help the business in
evaluating the performance of their employees. This also helps in dealing with the resources
which are scares in nature. This would help the business to monitor and track the performance on
the regular basis. Continuous evaluation of the performance will help the business to work
effectively towards the goal of the organisation (Aswathappa, 2013).
TASK 4
a) Employee engagement and the importance of employee engagement in maintaining effective
relations at Microsoft
Employee engagement is the key term for the organisation as it shows how passionate the
employees are about their work and their relationship with the organisation(What is employee
engagement and why is it important?, 2018). It also leads the employee to do the productive
work and therefore enhances profitability of the organisation. Establishment of employee relation
is the most essential factor in the organisation as this refers to the relationship between
employees and employers who are present within the organisation. Employee relation has a
significant role in enhancing the productivity and profitability of the firms. The establishment of
these relationship also come up with the formation of different strategies which will help in
resolving the issues and problems(Anderson, 2013).
Importance of employee engagement
 It will lead to enhance employees productivity of work as when all the employees are
engaged towards increasing profitability and productivity of the organisation.
 It will lead to reduce employees issues and conflicts and would lead them to focus
towards performing the task in a proper manner and thereby leads to proper maintenance
of employee relations.

 Proper workshops and seminar programmes should be arranged for the employees so as
to effectively share their ideas and suggestions and leads to develop proper employee
relations.
 HR manager of the company must consider all his employees while making decisions
and should provide them with enough amount of authority and responsibilities so that
they can solve their difficulties and conflicts of their own and can focus more on
accomplishing the organisational goals.
These are all the importance of employee engagement which helps the employees to develop
proper relationships among them and works effectively towards the attainment of the
organisational goals(Hendry, 2012).
b) Critically evaluate the key approaches to engaging workers discussed in the Summit and how
these approaches improve communication in the workplace.
Adopt to Bottom up Approach- In order to enhance employees engagement it is
necessary for the manager within the respective company to avoid top down approach and focus
on the bottom up approach i.e. by involving all the employees in the decision making so that they
can share their suggestions and views and leads towards attaining the organisational goals in a
proper manner.
Adopting this approach within the respective organisation would lead to better and
effective communication as employees will effectively share their opinions with each other and
leads towards creating harmonious environment at the place. Furthermore it will also assist the
company to enhance their profitability and the productivity level and able to survive in this
competitive business world (Storey, 2014).
Therefore adopting this approach has some of the pros and cons which are discussed as
follows-
Positive impact of adopting to Bottom up Approach-
Adopting this approach will assist the company to enhance employee relations at the
work place and will allow them to share ideas and suggestions towards the betterment of the
company.
This will also reduce conflicts among the employees as they all are involved in the
decision making process of the respective company and will make them work effectively so as to
increase productivity within the organisation and will lead to reduce employee turnover.

Negative impact of adopting bottom up approach
Adopting this approach by the manager of the respective company leads to take more
time in taking consideration of the ideas and suggestions of all the employees. This may lead to
confusion of the managers to take effective decisions by concerning over the views shared by
different employees.
Bottom up approach when adopted by the respective organisation leads to complexity as
well as urgent decisions and actions cannot be taken by involving all the employees.
In context to this approach it has been analysed that adopting to bottom up approaches
enhances employees engagement and leads to proper communication at the work place(Berman
and et. al., 2019).This helps them towards working in a efficient problem as well as when any
problem arises it helps the employees to properly consult with each other and develops
immediate solution for the same.
c) Identify the key elements of UK employment legislation, explaining how they influence HR
decision making such as recruitment, training and development and reward.
Every organization have established a department of HRM in order to enhance their
business productivity and profitability. HRM is the whole and soul of the organization which is
responsible for operating a business. This department help the organization to raise their brand
value and the level of performance . The company like Microsoft should focus on all the rules
and regulation and the policies which have been enforced by the government in order to execute
business operation and also to protect the right of employer as well as employee of the
organization. Establishment of all the legal action will help the business to gain all the expected
outputs or the outcomes . For maintaining the workforce effective there are some legal actions or
it can be said some legislation have been discussed below :
Equity act, 2010 : This act is the combination of various act which have been enacted to
protect the employees from all the happenings related to inequality. This act state that there
should not be a discrimination on the part of age, sex, gender, caste etc. the government have
enforced this law so that the employee of the organization must get fair amount of wages, salary,
remuneration and compensations so that the employees feel motivated and works with their all
dedication towards the performance of the organization (Morgeson, Brannick and Levine, 2019).
Employment protection act, 1978 : This law was enforced by the government to protect
and safeguard the employees. This law protect the employee from any kind of harmful or

dangerous task which have to be performed in the organization. This state that every
organization must consider a basic structure for the salary , wages and compensation so that the
employee does not feel biased and work effectively. The company like Microsoft must adopt this
law to protect the employees and should also assure their employees that they will get fair
amount of remuneration and salary for the work which they have rendered in the organization.
So, the organization or the business of Microsoft must adopt these laws in regard to
motivate their employees for working with the full amount of efforts towards the betterment of
the business performance which will lead to the achievement of goals within a specific period of
time(Drucker, 2012).
These legislation influences HR decision making as with the equality act, it promotes that
all the employees should be treated equally and there should be no discrimination among the
employee. This makes the work place environment a safer place and therefore promotes
employees productivity. Moreover it would lead the respective company to conduct the
recruitment, selection and training process of the employees in a fair manner and do the process
with full transparency. In addition to this it will lead the manager within the respective company
to properly provide reward to the employees in a fairly manner so that employees may gain trust
towards the company and works in a efficient manner towards the success of organization.
(Oechsler, 2012).
These legislation's have impacted the decision making of the HR manager. As the HRM
practices involves training and development which help the business to train their employees in
the best possible manner so that the employee can perform the task for which they have been
hired. On the other hand, various HRM practices like performance appraisal, leadership style
may be beneficial to the employees as they will be conducted in a fair manner which helps them
towards attaining the goals and objectives of the organization.

CONCLUSION
From the above mentioned study it can be examine that HRM is the most important tool
that organization follows in order to manage their work force so that they can perform the
required amount of task in the most suitable way. HR managers also uses different HRM
practices which supports the organization in sustaining their business for a longer duration of
time by maintaining a relationship with the employees in the organization. Maintaining healthy
relationship will enable the business in gaining competitive advantage over the rivals and will
also support in formulating strategies and plans. Apart from this, it is also very essential for the
HR leader to view all the legal actions that have been enforced by the government in order to
protect the employees right and also to improve the overall performance of the business.

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