Human Resource Management: A Report on Chocolate Presence

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Human Resource Management
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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
Explains the purpose of the HR function and its importance to the organization, given its
current problems and future plans for further growth.................................................................4
Explains the strengths and weaknesses of the current selection methods used by the
organization.................................................................................................................................6
Evaluates at least 2 two potential improvements that could be made by Chocolate Presence to
enhance its selection process.......................................................................................................8
Task 2.............................................................................................................................................10
Create a person specification for the role..................................................................................10
Discuss the advantages and disadvantages of the current methods of advertising jobs in the
organization (internally within the organization and on the noticeboard outside the main
entrance)....................................................................................................................................11
Explain where you would recommend the job advert for the Receptionist vacancy to be placed
and why......................................................................................................................................12
Task 3.............................................................................................................................................14
Microsoft offer graduate training schemes and internships. Evaluate the benefits to both the
organization and employees of such schemes...........................................................................14
Microsoft offers a range of flexible working arrangements for staff. Firstly, identify some of
these arrangements and then evaluate the benefits of offering these to both Microsoft and its
employees..................................................................................................................................14
Evaluate how Microsoft motivates its workers through the way it designs its job roles...........15
Task 4.............................................................................................................................................17
What is meant by the term employee engagement and why is employee engagement such an
important part in effective employee relations in Microsoft?...................................................17
Critically evaluate the key approaches to engaging workers discussed in the Summit and how
these approaches improve communication in the workplace....................................................17
Identify the key elements of UK employment legislation, explaining how they influence HR
decision making such as recruitment, training and development and reward...........................18
Conclusion-....................................................................................................................................21

List of figures-
Figure 1: Functions of HRM............................................................................................................6
List of tables-
Table 1: Strength and weaknesses of current solutions and methods..............................................9
Table 2: Job specification of Receptionist.....................................................................................11
Table 3: Advantages and disadvantages of internal and external recruitment..............................13
Table 4: Employment legislation and their impact........................................................................20

Introduction
The main objective of this research is to find out the main functionality of Human Resource
Management (HRM) that include HR planning, designing of job, analysis of job, remuneration of
employee and executive, hiring process of employee, maintenance process of employee, the
relationship established between the industries and human resource management (HRM),
motivation for employee. Human Resource Management (HRM) is mainly formed and
composed of three core factors that are skills, behavior, and knowledge. Human Resource
Management is primarily designed for targeting the mindset or perspective of an employee and
also highlight the facts and issues that hamper the efficiency and credibility of an employee’s
work. Human Resource Management is basically renowned and popular for their inspiring
guidance or supervision and makes an organization expert in handling all the issues and aspects
that hamper the organization performance. The issues can vary from the discipline aspect to
employee absence in the workforce area.

Task 1
Explains the purpose of the HR function and its importance to the organization,
given its current problems and future plans for further growth.
HRM stands for Human Resource Management that is a coherent, strategic or consistent and
unified methodology for the employee’s welfare and growth in an organization. All the basic
needs and requirements of business get accomplished with the proper management of employees
and also human resource management is giving effective and efficient structure for the
organization growth and expansion. The main goal of human resource management (HRM) is to
make the employees prepared for an organization work and assure the competition available in
the marketplace of an organization. Some other purposes of human resource management are-
1. An organization has its human capital for attaining the correct type and an exact number of
employees in an organization for the contribution of employees to achieve all the tactical and
operational goals and objectives.
2. Human resource management is helpful in the creation of a healthy surrounding for working
for the employees and it also maintains proper communication and forms a pleasing
relationship between employee and employer.
3. A surrounding is created and formed supporting by organizational surrounding development
where the employees of the company are motivated for utilizing their skills and knowledge
and also they can develop their skills and knowledge and after that, they are eligible to
employ their skills and knowledge efficiently (Chelladurai, 2018).
Human resource management is responsible for performing their important functions that include
HR planning, designing of job, analysis of the job, remuneration of employee and executive,
hiring process of the employee, maintenance process of the employee, the relationship
established between the industries and human resource management (HRM), motivation for the
employee.

Figure 1: Functions of HRM
According to (DeCenzo, 2016), the common issues that human resource management is currently
facing in their organization are competition, revenue growth, and cash flow. Here are some
issues and challenges that human resource management faces almost every day are-
- Management changes
- Compliance with laws and regulation
- Training and development at workforce
- Leadership development
- Compensation
- Innovation adaptation
- Recruitment of talented employees
- Understanding and proper knowledge of benefits packages
- Diversity in the workplace
- Holding the most talented employees
For the growth of an organization, human resource management are responsible for developing
some strategic plans and then implement them in order to achieve the growth and expansion of

an organization. For that first of all human resource management needs to identify all the future
needs and requirements and then it must be considered that present HR is capable enough or not
for achieving that needs and requirements. Human resource management is responsible for
identifying and filling all the gaps between the needs and requirement of the future and the
present capabilities of an organization. After that for filling the gaps between future needs and
present capabilities the human resource management formulate some gap strategies plan and
share those plans to the other authority and staff of a company and to achieve and accomplish the
future plans for the company everyone needs to follow and monitor the plan strategies introduced
by human resource management. These strategies include learning & development,
compensation, recruitment, succession planning, and performance appraisal (Bailey, 2018).
Explains the strengths and weaknesses of the current selection methods used by the
organization.
Various methods used for the selection of accurate employees for an organization that includes-
1. Search Consultants
2. Social networks
3. Online job boards and websites
4. Recruitment agencies
5. Professional referral schemes
6. Universal Job match
7. Press advertising
8. Recruitment events
9. Unsolicited applications
Search Consultants-
These are also referred to as “headhunters” that get hired if a vacancy is not so in public
knowledge. It basically uprights at a senior level authority in an organization and these
headhunters are delicate with market aspects.
Strength-

 They have a professional knowledge and skill set of recruiting market.
 Identify the eligible applicant who is capable enough for working for an organization.
 A personal relationship was established between consultant and senior executives so that they
have both the inset and outset details and information and hire or recruit the most likely
candidates or the eligible applicant for an organization.
 A whole knowledge and skillset are developed with the help of search consultants for an
organization.
 It provides discretion for an organization.
Weakness-
 The process of hiring new employees is limited.
 There is a minimum availability for the shortlisted selected applicants.
 It is slightly costly for the selection process.
Social Networks-
Many of the organization opt for social media for the selection and hiring process. And among
them, all LinkedIn is the most popular social media platform used by several companies that
represent the high growth of the online medium for the recruitment process. According to a
survey of Ramstad Employer Brand Research that shows that 39% of the people use online
social media for looking up for the jobs and the most popular social media platform is Facebook
and LinkedIn platform for the recruitment process.
Strength-
 It a better way of forming a connection with today’s generation employers.
 It allows the promotion of any specific brand.
 Digitally analytic tools are used to measure things for correct results.
 It is reachable at a wide range with a boundless virtual contacts network.
Weakness-
 It needs a manual response to the process instead of automatic responses.
 It has an impact on both the public and private area because

Table 1: Strength and weaknesses of current solutions and methods
Approach used Strength Weakness Example
Social networks Brand promotions Manual response LinkedIn, Facebook,
Glassdoor
Online job boards
and websites
Cost-effective Discrimination Workopolis, Monster,
CareerBuilder
Recruitment
agencies
Quick-response High cost Randstad, Kelly
Services, Adecco
Search Consultants Candidate
identification
High-cost Talent
Acquisition Search
Consultant (TASC)
Universal Job match Redundancy
improvement
Low-level vacancy
tendency
Office junior, school
leaver, mature
Recruitment events Better
communication
Limited vacancies Spotify, NBA
Hackathon, Amazon
Press advertising Good communication Slow process Newspapers, Journals
Professional referral
schemes
Better retention rates Limitation in
candidate’s pool
Google, Tesla,
Dropbox, Evernote
Evaluates at least 2 two potential improvements that could be made by Chocolate
Presence to enhance its selection process.
To enhance the selection and recruitment process in Chocolate Presence some of the potential
improvement that must need to follow in crafting clear and attractive job offers ads and boosting
the candidates sourcing. The attractive and effective job offers ads helps in candidate evaluation
on the basis of the criteria set for the job profile. The job description needs to be in perfect
criteria like choosing the straightforward job titles, using clear and comprehensive language for
ads, promotion of the company or organization, and providing the useful and particular details of
the job profile to the applicants. And for boosting the candidate sourcing the job opportunities
must be given on online platforms for most of the hiring like sourcing on social media, attending

events like meet up, etc., by using Boolean search for discovering the resumes of candidates, by
getting referrals, and investing in sourcing tools to find out the qualified candidates (Bratton,
2017).

Task 2
Create a person specification for the role
The Chocolate Presence has multiple job roles and here the job specification of the receptionist is
described below with all the complete details and information along with their job roles and
duties or responsibilities.
Table 2: Job specification of Receptionist
Job Elements Detail
Job Title Receptionist
Reporting to Human Resource Manager
Department Human Resource Management
Work Experience
Main Purpose The receptionist of Chocolate Presence will
support for ensuring that the workforce is
going smoothly and efficiently in office and
marked as a “face” of the organization for the
guests visiting the office. The receptionist is
responsible for handling all the operations and
receiving all the incoming calls. The
receptionist is responsible for maintaining the
directories of the office and supporting much
other administrative staff work with overflow
and includes the data entry, research and word
processing for their job profile.
Job roles and responsibilities The job roles and responsibilities of a
receptionist are outlined below-
 Maintaining the directories of the
employee, department authorities and
staff.
 Take the appointment of the guest visitor.
 Book your orders as per the customer

demand for the chocolate presents and
gifts.
 Remind the customer for their gift items
update notes.
 Update the customer for the gift items
shipping and delivery.
 Collect the utmost details and maintain
the telecommunication efficiently.
Salary Discussion The basic salary of a receptionist in Chocolate
Presence is almost £5000 per annum.
Discuss the advantages and disadvantages of the current methods of advertising
jobs in the organization (internally within the organization and on the noticeboard
outside the main entrance).
The Chocolate Presence companies have now hiring process that can be accomplished by two
possible ways that are internally and externally. For the running of an organization, the
employees play a vital role in hiring the candidates. Internally a job vacancy can be announced to
the employees or staff of an organization for the job profile. By using an internal process for
selection and hiring candidates inside the existing workforce, a job is assigned to an employee
who is already working for the company. Sometimes there is a limitation in internal hiring and it
is also easier by the external hiring and recruiting. It comes in terms of promotion for filling the
high-level job profiles were hiring the managers can promote the existing employees. The
organization can hang the hiring notice on bulletin board and break rooms or the organization
can send the hiring notice as memo templates to the employees in the office. Sometimes the
company hire some temporary employees in their office and further they give them a full-time
job within the workforce that is a result of internal hiring (Brewster, 2016).
On the other hand, there is another option for hiring that is external hiring. Many of the strategies
are used in the recruitment of external candidates for the company. The common sources for
external hiring are job boards, social media, website, referrals. The company needs to post the
complete job description on the top job boards. It contains the required qualities and skills for the