HR Report: Recruitment and Selection Strategies at Iceland Company

This report provides a comprehensive analysis of the recruitment and selection processes at Iceland Company, a retail food company. It delves into the documentation required for recruiting new staff, including job specifications and descriptions, while also addressing the impact of legal, regulatory, and ethical considerations on the process. The report highlights the importance of the human resource manager's role in the selection process, including job analysis and the use of various assessment methods. It further explores leadership styles, motivational theories, the benefits of teamwork, conflict resolution strategies, and the assessment of employee performance. The report emphasizes the significance of employee motivation and the use of strategies like bonuses and incentives to enhance productivity. Overall, the report aims to provide insights into effective HR management practices within the context of Iceland Company's operational environment.

WORKING WIH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................4
1.1 To recruit and select the new staff which documentation requires..................................4
1.2 Impact of regulatory, legal and the ethical considerations in recruitment and the selection
process and identify the improvements areas.........................................................................5
1.3 Take part in the selection process and own contribution in the selection process..........6
M1 Produce an effective judgement of recruitment and selection procedure........................8
M2 Evaluate the skills and attributes of effective leadership and management.....................8
TASK 2............................................................................................................................................9
2.1 Skills and attributes related to leadership and the manager.............................................9
2.2 Difference between the management and the leadership...............................................10
2.3 Two leadership styles and the two motivational theories...............................................10
M2 Two leadership style and and two motivational theories ..............................................11
TASK 3..........................................................................................................................................12
3.1 Assess the benefits of the teamwork .............................................................................12
3.2 Deal with conflict and to find the way to solve the conflict ..........................................12
M3 Appropriate structure and approach benefits of team work...........................................13
3.3 Strategy to improve the effectiveness of the team..........................................................13
D2 Importance of cooperation and teamwork......................................................................14
TASK 4..........................................................................................................................................14
4.1 Factors involved in planning the monitoring and assessment of performance of employees
..............................................................................................................................................14
4.2 Plan and deliver the assessment of development needs.................................................15
4.3 Evaluate the success of assessment process...................................................................16
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18

INTRODUCTION
Iceland company is a private retail company. It deals in the food items like vegetables
and the meals. It is the supermarket and it deals in the food and the grocery items like dairy,
meat. In this company there are many employees working. Basically the company operating in
selling of food and the grocery items. In this company there is a need of recruit the new staff
members and to develop them for the achievement of the goals and the objectives from it the
performance level is increased and the organisational productivity also increases (Balle, 2017).
And working in the team make the effectiveness in the operational activities and it helps in
enriches the teamwork. To recruiting the new staff for this company and it helps in the
production efficiency. In the recruitment, receive the applications of the candidates and after
seeing their CV the recruiter select the those CV which are suitable for the post. And then it is
the suction of the human resource management. The human resource manager of this company
recruit the candidates. After selecting the applications the selection process start. The selection is
also the function of the human resource management. In the selection the human resource
manager of this company take the interviews of the candidates and selected them according to
their skills, abilities and their knowledge. After the selection, there is the job analysis, it means
that it is a process to evaluate and to identify the job responsibilities and the duties and also the
job importance of the duty which is given to the person. And in the job analysis includes the job
specification and the job description. In the job description, there is a list of the person in which
includes the job duties of the person, tasks of a person, job title, job location. In the job
specification includes the skills, qualification, responsibilities, training, experience, etc. of the
person. After that there is the job enrichment, it means to redesigning of the job, so from it the
repetative work is less and the job is more challenging for the employees. This company adopts
some policies and the acts which are related related to discrimination. These are equal pay act,
sex discrimination act, equal employment act. These all acts are helps in reduction the
discrimination (Bhasin, 2016). In this company there are many leaders. The leaders guides and
leads its team members of the company. There are different types of the leaders and every leader
has different style such as democratic leaders, autocratic leaders, transactional leaders,

participative leaders. The role of the managers and the leaders are different in the company.
Their skills are different from each other. In this company the leaders motivate the employees
and from it the performance level of the employees increase and the employees satisfied from
their job. And from it the productivity of the organisation enhances. The teamwork is important
in the company. The employees and the leaders works in the team and if different tasks is
provided to the team members in this case the team members contributing with each other. If the
team if there is any problem arise or the conflict arise then in this case the team members have to
resolve the problem by the mutual consent or by communicating with each other. The conflict is
harmful for the company and it reduces the productivity of the company. Assessment of work
performance of the employees is important in this company. To develop the needs of the
employees it is necessary that the assessment process should follow properly. This company uses
some motivational ways to motivate the employees these ways can be: by giving them bonuses,
incentives, by the appreciation, increment in the salary (Sullivan, 2013). From all this the
employee gets motivated and it helps in enhances the productivity of the company.
TASK1
1.1 To recruit and select the new staff which documentation requires
In the Iceland company if there is a need of recruitment and selection arise the in this
case there are some documentation required. The recruitment and the selection both are the
important function of the human resource management. In the recruitment if we recruit the new
staff then a written statement is prepared and in the written document the job specification and
the job description are mentioned. In the job description mentioned the responsibilities, tasks.
And in the job specification the qualification, characteristics, skills and the knowledge of the
person included. In the selection process, the interviewer sees the CV of the candidate and after
that the online test is taken of the candidate this tests can be the aptitude test, IQ test, and it can
be the online knowledge (Stubbs and et.al., 2014). From these testes the interviewer or the
human resource manager know the knowledge, skills, IQ level, abilities of the candidate. After
all this the interviewer checks the personal statements by questioning from the candidate. This all
documentation is prepared for the recruitment and the selection of the new staffs.
Job Specification
Organization Name Iceland company

Job designation HR Executive
Location London
Report to HR Manager
Roles and Responsibilities  To maintain all records
 Work for achieving organisational objectives.
 Recruit candidates who have knowledge
about work.
Skill Required  Interpersonal and communication skills
 ability of deal with employees
 to work in a team
Qualifications  Graduate and post graduate in human
resource management
Salary Above 20000 pond
Working hours 9:30 AM to 6:00 PM

1.2 Impact of regulatory, legal and the ethical considerations in recruitment and the selection
process and identify the improvements areas
In this company, sometimes there is some discrimination happen at the time of the
recruitment and the selection process. At the time of recruitment and the selection the human
resource manager of this company rejects some applications of female. The company
Gethsemane wants only female and if the company recruit any female employee then in this case
the HR manager pays them less salary, incentives and the wages as compared to the male
employees. It is under the sex discrimination. For the improvements in these areas this company
adopts some acts which are related to the discrimination and these acts are help in to remove the
discrimination. These acts include equal pay act in this act pages the equal salary, wages,
incentives, facilities to the employees which are at the same post (Ogden, 2014). The other one is
the sex discrimination act, this act is for to remove the discrimination related to the gender. Gives
equal opportunity to the female. There should be no discrimination regarding the gender. Act
regarding the disability discrimination this act is for that any person is disable in the company
then treat that employee equally with the other employees. In the European Union employment
legislation, the European Union protects the workers right. In the rights includes these areas:
position of the workers, fixed term work and part time, safety and protection of the workers and
the pregnant women, discrimination and the equal pay. The European Union helps for reduction
in these areas. There are some laws which can impact on recruitment and selection process:
Employment protection act 1978- Under this act, there is a contract related to
employment and obsessed party name, terms and conditions of pay scale, fate of joining, leave
etc. The manager should also be check and inquire that a candidate has some right to work or not
in United Kingdom.
Sex discrimination act- Under this act, it is the dusty and responsibility of manager is to
appoint and select a person who is qualified and able to do work whether person is male or
female.
1.3 Take part in the selection process and own contribution in the selection process
In Iceland company, recruit the new candidate after that there is a need of final selection
of the new candidate. the several task is given to me by the human resource manager at the time
of selection. In the company the role of human resource manager is very important. It is the duty
of the manager to design the job. The job design means to design the task and the work. And it is

related with the relationship, methods and the content of the job. And select the person on the
basis of his performance and the competencies, it means to seeing the skills, characteristics,
capabilities of the person. And also see the person specifications that are knowledge, skills,
experience and the other selection criteria.
Job Competencies
Organisation Iceland
Designation Sales Manager
Date of Joining 13th April,2017
Reporting to HR Manager
Salary 5 lakh per annum
Competencies required Sales knowledge, market knowledge, product
knowledge, interactive, communication skills,
decision making skills.
There is a panel of recruitment and the selection for selecting the employees. Then the
recruitment and selection panel starts the interviews of the candidates. After receiving all the
applications, the recruitment and the selection team start the short listing of the candidates on the
basis of the written test, IQ level, online exam, etc. . The list of short listed employees given to
the human resource department and after that the human source department calls the shortlisted
candidates for the in interview (Offstein, Morwick and Koskinen, 2010). At the time of interview
the panels asked questions related to the the candidates qualification, their
background,knowledge etc.After that those candidates who are able to satisfied the panel, the
panel select them and give them appointment letter.
Interview- In the interview, there is the conversation between the interviewee and the
interviewer. There is the one to one interaction or the conversation. In this the interviewer asks
the questions from the interviewee and if the interviewee gives the satisfactoriness answer than
he is selected and if not, then he is rejected by the interviewer. The interviews can be telephonic
interview means on the telephone or on the mobile phones, panel interview, group interviews,

one to one interview, etc. in the interview the interviewer check the capabilities, abilities, skills,
knowledge of the person.
As a general manager of this company my responsibility is to prepare the documents
related to the selection of the employees. I helps in give the advertisement. My role in the
recruitment and the selecting is to short listing the candidates and in the interview process. And
also help in the preparation of the document of new employees.
Me as a General manager take a part in to selection process which is mentioned below:
Select hiring and selection panel- In this, my responsibility is to choose a panel for
recruitment and selection to hiring a candidate. In panel, there will be 4 people who are
specialist in recruiting a right person for right job.
Short listing- After receiving all application, it is a duty of panel is to shortlist some
applicants which can capable for job from using various methods such as aptitude test, written
exam etc. I also helps in short-listing of people.
Interviews- After short-listing applicants, it is a time to take interview of selected
candidate and panel asked some questions related to them, their qualification, interests,
background etc.
Appointment- In this last stage, hiring and selection panel select some candidates from
which they are satisfied and give them appointment letter.
It is my responsibility to prepare all documents related to joining, job description etc.
M1 Produce an effective judgement of recruitment and selection procedure
Recruitment is related to invite applicants for vacant position in an organisation and in
selection process human resource manager select a panel who takes interview of some short
listed candidates and select some of then who have skills, abilities and some knowledge
regarding job.
M2 Evaluate the skills and attributes of effective leadership and management
Leaders and manager both are the important part of an organisation. Leader has the
responsibility to guide its team member and also motivate them to work in a team. On the other
hand, manager is responsible for implementing plans and policies which are formulated by top
manager and control or monitor all business activities. There are some skills which are necessary
for leadership and management:
 communication skills

 interpersonal skills
 problem solving
 decision making
TASK 2
2.1 Skills and attributes related to leadership and the manager
In the Iceland company, there are managers and the leaders both. The role of leaders and
the managers are important. The basic skills in the managers and the leaders are planning,
decision making, communication, leading, delegation and managing. The basic skills of the
managers and the leaders are the communication skills. They both are to be good in the
communication. Critical skills are to be in managers and the leaders. They have to good in the
decision making, solving problems in the logical and in clear manner, avoid the biassness and
able to take right decisions. They should have the team building skills. The managers and the
leaders both work on the team building. They motivate the employees to work in a team without
any conflict (Mumford and et.al., 2012). If there is any kind of problem in the team then they tell
to the manager and the leaders and after then the manager and the leader try to solve out the
problem of the team. The managers and the leaders should have the managing and the leading
skills. In the organisation, there are the different leaders and each leaders have the different
theory. The theories are:
Trait theory- This theory believes that the leaders are made or born with the some
qualities. The qualities like the knowledge, intelligence, creativity. This theory mainly focus on
the physical, mental and the social characteristics.
Behavioural theories- Basically this theory is focus on the leaders behaviour. And this
theory is divided in to the two parts. In the first part include those people who are concerned with
the responsibilities and the tasks and second are those who are concerning about the people.
Contingency theories- In this theory, argues that the leadership style is totally based on
the situations and no single path of the leading.
Illustration 1: leadership theories

2.2 Difference between the management and the leadership
In this company there are both managers and the leaders, but the role of both is different.
The managers role is to manage the people and the role of leader is that to engage the people.
The main work of the managers is to implement the plans and the strategies which are made by
the top management. The managers have to organizes and to manage the staff. The managers set
the structure and helps in to achieve the plan and then execute the plan. The managers manage
the and guides the staff and creates the system through which monitor the execution. The
managers have the total control on the management and the employees. And helps in problem
solving. And the main role of the leaders is that to give the direction to the employees and the
team members. The leader helps in the creating the vision for the future prospective. The leaders
of this company inspires and motivates the employees of this company and helps in remove the
barriers. And they helps in the satisfying the basic human requirements.
MANAGERS LEADERS
The managers manage the people. The leaders leads or give the guidance to the
people.
The role of the managers to implement the
plans.
Inspires and motivate the people.
Managers gives the order that what to do? And the leaders motivates the people and tell
the correct path.
The managers do the things rights. And the leaders do the right things.
2.3 Two leadership styles and the two motivational theories
In the Iceland company there are two types of leaders work. The role of both the leaders
are different. One is autocratic leadership and the other is the democratic leadership. In this
company, the decisions are taken by the individual. The top management does not involve the
employees, and the members in the decision making process. In this case the leader is the
autocratic leaders (Lipnack and Stamps, 2010). This type of leaders do not listen anyone and the

decisions take only on their perception in the rare cases these types of leaders take advice from
their followers. On the other hand, of the managers involves the team members, employees in the
decision making precess and takes advices from them, then these types of leaders are the
democratic leaders. They are just different to the autocratic leaders. This types of leadership is
the participating leadership.
In the Iceland company the managers motivate their employees by using the motivational
theories. These two theories are :
McGregor theory X and theory Y- It is the motivational theory. In the X theory, the
people are dislike the work, they feel unmotivated and the these types of people needs
supervision, they avoid the responsibilities (Basadur, 2016). But the theory Y people are active,
responsible, self motivated, enjoying their work.
eg- In the organisation, if there is the person who is lazy and do not take any interest in the work
then this person are in the category of theory X. and on the other hand is the person work with
the interest, complete tasks on time then he is in the category of theory Y.
Two factor theory- In the two factor theory, there are factors included in the work place
that causes the dissatisfaction and the satisfaction.
e.g.- a person work in the company and he finds the dissatisfaction on the work place and
not satisfied from the company environment. Then there is the two factor theory.
These two motivational theories helps to motivate the employees in the company.
Maslow theory- In the Maslow hierarchy needs includes the physiological needs, safety
needs, belongingness, esteem and the self actualisation need. There is some of the examples of
each:
Self- actualisation Creativity, training, growth
esteem Responsibilities, recognition
belongingness Subordinates, clients, teams, co-workers
safety Job safety and the work safety
physiological Basic salary, air, house

M2 Two leadership style and and two motivational theories
The Maslow and Two factor theory helps in motivating employees in an effective way. In
two factor theory includes satisfaction and dissatisfaction causes at workplace in company and in
Maslow theory of motivation their are five stages are included and that are basic needs, safety,
belongingness, self esteem and self actualisation etc. In Iceland company, leaser use autocratic
and democratic leadership style.
TASK 3
3.1 Assess the benefits of the teamwork
In the Iceland company, the people work in a teams. From working in the teams the
people complete the task and complete the work in the efficient and in the effective manner. And
from it the productivity of the company increases. It is beneficial for the company's growth. If
there is a task given to the team members then in this case the team members will distribute the
work and contribute their skills to complete the work in an efficient and in proper manner. From
the team work the company will get success and the growth of the company enhances (Kingman,
2014). The team members also share the responsibilities. From it the pressure and the workload
reduces. The team members will give the different- different ideas related to the tasks. To work
in a team it helps in maintain the good and harmonious relationship and the team members will
open with each other. Fro this the work efficiency of the team members increases and they will
satisfied from their job. And it also helps in achieving the organisational goals. When the
employees of the Iceland company work together, from it the better bond is made with the other
employees. The members of the team work together then they all know the values, of each other
in a group. The synergy means that when the two people work together and from it the work is
complete on time and complete in the clear and the effective manner.
3.2 Deal with conflict and to find the way to solve the conflict
In the Iceland company if there is any conflict arise in the company, then the managers
put their efforts in solving the problem. The company faces with the different situation on every
day in the tasks. Generally if there is any problem in the team then the team members try to solve
it out. The coordination is very important in the team work. The managers and the leaders
usually spend time on managing the conflict problems in the team. Because from the conflict the
job satisfaction of the employees decreases and the productivity of the company also decreases.