Leadership and Management: A Report on Effective Practices

This report delves into the multifaceted aspects of leadership and management within an organizational context, using Tesco as a case study. It begins by examining the recruitment and selection process, including job analysis, job specifications, and the legal, regulatory, and ethical considerations involved. The report then explores the application of leadership and management theories, differentiating between leadership and managerial skills, and analyzing motivational theories to encourage employee performance. It further investigates the benefits of teamwork, conflict resolution strategies, and methods to improve team effectiveness. The report also covers planning and monitoring employee development needs, and assesses the success of the assessment process. The report emphasizes the importance of effective leadership, teamwork, and employee motivation in achieving organizational goals, highlighting the significance of legal and ethical considerations throughout the process.

Working with and
leading the people

Table of Contents
Working with and leading the people.......................................................................................1
INTRODUCTION....................................................................................................................5
TASK1......................................................................................................................................6
1.1Recruitment and selection of new staff members.........................................................6
1.2Assess the impact of the legal, regulatory and ethical considerations in recruitment and
selection process...................................................................................................................7
1.3 Own contribution in the selection process to make it more effective,...........................7
M1.Identify and apply strategies to find appropriate solution.............................................8
D1.Use critical reflection to evaluate own work and justify valid conclusions...................8
TASK2......................................................................................................................................8
2.1Appropriate leadership and management theories explain the skills and attributes you
need to be an effective manager and leader.........................................................................8
2.2Explain the differences between leadership and managerial skills.................................9
2.3leadership theories, comparison of two different situations where you applied two
different leadership styles and explain two motivational theories to encourage the
employees...........................................................................................................................10
M2.Select/design and apply appropriate methods/techniques...........................................10
TASK3....................................................................................................................................11
3.1 The benefits of teamwork.............................................................................................11
3.2 Solving the conflicts within the team...........................................................................11
3.3 A possible strategy to improve the effectiveness of the team .....................................12
M3.Importance of team working........................................................................................12
D2.Responsibility for managing for managing and organising activities..........................12
TASK4....................................................................................................................................13
4.1Explain the factors involved in planing and the monitoring.........................................13
4.2How would you plan and deliver the assessment of the development needs of your
employees...........................................................................................................................13
4.3 The success of the assessment process used by the Tesco...........................................14
D3.Demonstrate convergent/lateral/creative thinking.......................................................14
CONCLUSION.......................................................................................................................15

REFERENCES.......................................................................................................................16

INTRODUCTION
The organisation consists of the several departments and the working in each
department leads to difference in the work performance. The work is performed by the
several team members. For the monitoring of the work performance and for providing
working guidelines for the work performed the leader or the manager is required. The
organisation is an well established company for the long time due to the effective team
working and leadership at every step of operations. The recruitment and the selection takes
an important place in any organisation and also leads to have great impact on the work
performed suitable candidate adoption leads to influence the operational performance.
Leadership and the motivation are the most important factors for encouraging the working
performance of the employees(Korzynski,2013). The communication also plays an
important role in the organisation for the work performance effectively. For a strong team
building and for the strong interpersonal relation between the team members the
organisation needs to adopt the certain concepts and theories of leadership and motivation
and mainly focuses on the development for the team. The human resource has an most
important part in the organisation the human resource department must properly managed by
implementing the certain rules and regulations and the work must be followed up by upon
the rules framed for the organisation. A Tesco is an British established multinational
grocery store deals in different varieties of the grocery products. It an most famous brand in
the UK and leading from the certain time period in the UK. The Tesco is on the third
position from the overall retailers rankings. The tesco deals in certain product lines as of the
books ,clothes, electronics,toys ,furniture etc. They had done a great expansion in their
business and spread across in many countries and measures a high amount of profit against
there works(Neal and Chartrand 2011). They have more than Tesco stores in different
countries .They believes in providing their best services and high quality products to their

customer's and aims at providing the fuller satisfaction to their customer's. They leads to
keep updating in their work performance and reaching more to buyers. They performs
various activities in the favour of their consumers provides and gives certain beneficial
schemes to their loyal consumers and for ensuring the stability for their regular customer's.
In this report the the recruitment and selection process is highlighted and the team working
concepts and the a major difference between the leadership and the management also has
been focused in the report. The leadership skills requirements and the qualities which are
essential for the effective leadership are also mentioned. The team management the role
played by the team members and the importance of the team in the organisation has been
discussed. The leadership, the recruitment,team management all the steps performed with
the main purpose of encouragement of the employee's and helps in improving their
performance. The Tesco adapts the all the steps for the growth of their business and hiring
the suitable candidate for their working and for performing the work efficiently.
TASK1
1.1Recruitment and selection of new staff members
The Tesco aims at hiring the employee's by evaluating the the candidates applied for
the certain position. They analysis the past experiences and qualifications. They consider the
Job analysis ,job description and specification required related to the job.
Job Analysis: The Tesco requires a employee position required for the sales departments.
The employee must be able to handle the Tesco departments and must satisfied the
customer's with their working(Lyubomirsky and Layous, 2013.)
Job specification: Responsibilities and duties.
 Able to attend several customers at a time.
 They must provide all the relevant information related to the products to the
customers.
Salary:£10,000 is the basic salary for the freshers and the £20,000 for the person having a
work experience.
Working Hours: The working will be the six day week. Sundays will be the holiday and the
for the daily work operations will be 9.30 am to 8.30 pm.
Qualifications: The qualification required for the job position are

 High school education
 Graduation is mandatory
Skills: The skill which are Required are
 communication skills
 Depth knowledge in the field
 great command over the English
 Must have basic knowledge of computers.
Working Environment: The work is performed within the Tesco outlets.

Job Description
Job Tittle: General Manager
Responsible to: Board of Directors
Job Requirements
Understanding and experience in business, supervision, and management.
Understanding the functions, operation and mission of the specific department.
communication skills
Person Specification
Responsibilities and duties.
 Able to attend several customers at a time.
 They must provide all the relevant information related to the products to the
customers.
Salary:£10,000 is the basic salary for the freshers and the £20,000 for the person having a
work experience.
Working Hours: The working will be the six day week. Sundays will be the holiday and the
for the daily work operations will be 9.30 am to 8.30 pm.
Qualifications: The qualification required for the job position are
 High school education
 Graduation is mandatory
Skills: The skill which are Required are
 communication skills
 Depth knowledge in the field
 great command over the English
 Must have basic knowledge of computers.
Working Environment: The work is performed within the Tesco outlets.

1.2Assess the impact of the legal, regulatory and ethical considerations in recruitment and
selection process
There is an great impact of the legal and the ethical regulations on the hiring of the
new personnel and that cannot be ignored. The recruitment is an process of hiring the
desirable candidates for the work performance. The importance of certain legal rules and
guidelines helps in providing protection from getting misguide and saves from any
misshapenness and providing equal opportunities to the workers.
Tesco may face certain problems and issues if they will not work according to the
legal frameworks. The rules and regulations and their legal impacts over the hiring process
for the Tesco are based on certain acts(Fraley and et.al 2011. ). They are
Discrimination act – They aims at providing equality to the employees. Tesco must look out
all the employees are treated fairly and their must no t be any discrimination between the
workers.
Human rights act- The act ensures that employees must provided with the certain rights. The
Tesco provides various rights to their employees like freedom of expression, right to respect.
Equal pay act-The fairly remuneration must be provided to the employees working in the
Tesco.
1.3 Own contribution in the selection process to make it more effective,
As I being chosen as the human resource manager for making the recruitment and
selection process more beneficial and effective I initially take part in the process and do a
regulatory check over the working performed at different levels and must ensure the
selection of the candidates must be evaluated properly by identifying their capabilities and
analysing their working strengths and abilities against the duties assigned top them . The
personal interviews are conducted by me personally for the candidates who gets eligible for
the further process. The personal interview helps in gaining the detail knowledge of the
selected candidate and helps in analysis the communication skills of the employee for the
Tesco. I must ensure the work performance must be legally concerned and with the ethical
mode of conduct must be adopted. I must take the duty to evaluate the documents the
candidates are providing to ensure they are providing the right information and not offering
any fake information related to them. The working is smoothly performing all the levels are
working appropriately are the main responsibilities which must be looked by me.

M1.Identify and apply strategies to find appropriate solution
The Tesco must measures that each and every employee must be fairly treated
without any facing of inequality due to age,colour,sex,religion. This helps in providing an
individual equal opportunities in the workplace. There must be a freedom of speaking and
expressing the idea to each individual to express their thoughts in the company every
employee must have the right to speak it will helps in employee to participate more in the
company working and the ideas prevented by the employees can leads to beneficial for the
Tesco and helps in implying them in their work performance.
D1.Use critical reflection to evaluate own work and justify valid conclusions
The work must be measured by the particular standards .The parameters must be
build up for the evaluation of the work performance. The judgement must be on the fair
basis there must not be any personal judgement and selection must be done by appropriate
selection test and the person who gets eligible in the tests can only gets the chance for the
further processing and only the desirable candidates must be choose(Bell and Blanchflower,
2011). The company must detailed the candidates with their rules and regulations of the
working and the terms and conditions of the Tesco.
TASK2
2.1Appropriate leadership and management theories explain the skills and attributes you
need to be an effective manager and leader
There are certain leadership theories which the Tesco can use for their for their
working.
Great Man Theory- This theory tells that leaders are born not to be made. They believe that
leaders are born by their birth. They have qualities from the birth.
Trait theory- This is an overcome of the great man theory. They believe that some traits are
by the birth of an individual and some features can be add up by giving them training and
development.
Behavioural theory- This theory is depend on the behaviour dependency and the they mainly
focuses on the the behaviour of the leaders and how they behave with the others in the
organisation.

Situational theory- The situational theory is based on the different situations which leads to
signify . IT depends on the various situations of working.
The skills and attributes required to be an effective manager are:
Motivation: Manager must be able to motivate their employees for the working.
Delegation of work- Manger must identify the nature of the employees and allocate the work
according to their specialisation.
Action taking- It may have capabilities of taking actions against the problems and issues and
must have the ability to get overcome form it.
2.2Explain the differences between leadership and managerial skills
The leader and managers are having certain differences. They have certain
dissimilarities between them. The major difference between the leader and manger are:
Leadership Management
The leaders helps in development The management is responsible for the
managing the work in the organisation.
The leaders mainly focuses on the people The manager focuses on the
The leaders mainly leads the people and
provides the motivation for the working
The manager are responsible for the overall
performance in the organisation
The leaders are involved in taking the risks The managers are responsible for controlling
over the risks
The leaders helps in framing the inter
personal relationship with their employee's
The management leads in building up the
systems and the various processes.
The leaders helps in developing the overall
personality of the individual
The management helps in developing overall
management relations.
The leaders are responsible in the leadership The mangers are responsible in the
management.

2.3leadership theories, comparison of two different situations where you applied two
different leadership styles and explain two motivational theories to encourage the
employees.
There are certain types of leadership that are applicable in certain working
organisation. There are three classic styles of leadership. The autocratic leaders helps in
developing the plans and frames the decisions and putting them to the others. They are
placed for the certain decision makings. The autocratic leaders are suitable in the emergency
situations critical situations. They tends to keep the best outcomes from the others and
motivates others. The situational theory leads to deal within the certain situations. The
model helps in developing the situational capacity and helps in leading them according to it.
Motivational theories:
Maslow hierarchy theory – Maslow mainly aims at the personal motivation they highlights
on the basic needs of the employee's. They consist
Physiological needs- They consists the food,shelter,water
Safety needs- financial security
love-friendship,family
Esteem- respect
Self actualisation- self respect
Maslow hierarchy of needs- They emphasis on the two factors motivation and the hygiene
factors.
Hygiene factors- Consists to the dissatisfaction to the employee's
Motivator factors-leads to satisfying and motivating the employees.
M2.Select/design and apply appropriate methods/techniques
The situational theory helps in dealing with the different situations. It is based on the
different situation level .The employees get motivated through according to the situational
level. The employees can provide various incentives according to the situations. The
motivational level can be set up according to the currently situation presented. The
behavioural theory focuses on the behaviour of the leaders and their behaviour-able
conditions(Gillingham, Kotchen and Rapson 2013).. The autocratic leaders are the single
handed decision makers and holds the power individual. The lassies fare leaders style can