Motivation and Performance: InterContinental Hotel Hospitality Case

This case study investigates the impact of employee motivation on the performance of the hospitality industry, focusing on InterContinental Hotel. The research identifies strategies used by the hotel to boost employee motivation and evaluates the current performance of the hospitality sector. ...Read More

Research Project
(The impact of employee motivation level on the
performance of hospitality industry- A case study on Inter-
Continental Hotel)

Table of content
Topics Page number
Introduction 3
Research objectives 4
Data analysis 5
Conclusion 12
Recommendation 13
References 14

Introduction
 Motivation is the factor which can help an individual in fulfilling their
demands and wants.
 The present report is based on Intercontinental Hotel which perform its
operations in hospitality sector.
 Some different methods has been used by researcher so that overall
research objectives can be achieved.

Research objectives
 To identify the strategies that are adopted by Intercontinental Hotel in
order to increase the motivation level of employees.
 To evaluate the current performance of hospitality industry at the
marketplace.
 To assess the impact of motivation level on the performance of staff
members and overall industry.

Data analysis
 Data analysis is a kind of process that has been used by researcher in
order to interpret the data in an effective manner.
 Here, thematic evaluation technique is used in which themes are formed
with the graphs.

Theme 1: Employees are working in Intercontinental Hotel
from last 2 years

Theme 2: Employees are highly satisfied with the current
work environment of hospitality industry.

Theme 3: Salary and incentives increase the motivation level
among staff members

Theme 4: Staff members are highly satisfied with the services
which are offered by Intercontinental Hotel.

Theme 5: Employees are agreed that different type of benefits
can improve the performance of organization

Theme 6: Staff members are agreed that top management
involve them into decision making process.

Conclusion
From the above carried out analysis it can be summarized that motivation
level among people can enhance the organizational performance as through
this productivity can be increased.

Recommendations
Some recommendations are there which should be followed by
Intercontinental Hotel:
 Monetary and non monetary benefits
 Financial rewards
 Training and development

References
Xanthopoulou, D., Bakker, A.B. and Fischbach, A., 2013. Work
engagement among employees facing emotional demands. Journal
of Personnel Psychology.
Bano, B. and Jha, R.K., 2012. Organizational role stress among
public and private sector employees: a comparative study.
Strom, D.L., Sears, K.L. and Kelly, K.M., 2014. Work engagement:
The roles of organizational justice and leadership style in predicting
engagement among employees. Journal of Leadership &
Organizational Studies. 21(1). pp.71-82.

Thank You