Motivation and Performance: InterContinental Hotel Hospitality Case

This case study investigates the impact of employee motivation on the performance of the hospitality industry, focusing on InterContinental Hotel. The research identifies strategies used by the hotel to boost employee motivation and evaluates the current performance of the hospitality sector. Data analysis, employing thematic evaluation, reveals that employees are generally satisfied with their work environment, and that salary, incentives, and benefits significantly contribute to their motivation. Staff members also appreciate the services offered by the hotel and feel involved in the decision-making process. The study concludes that a high motivation level enhances organizational performance by increasing productivity and recommends the implementation of monetary and non-monetary benefits, financial rewards, and training and development programs to further improve employee motivation and overall performance.

Research Project
(The impact of employee motivation level on the
performance of hospitality industry- A case study on Inter-
Continental Hotel)

Table of content
Topics Page number
Introduction 3
Research objectives 4
Data analysis 5
Conclusion 12
Recommendation 13
References 14

Introduction
 Motivation is the factor which can help an individual in fulfilling their
demands and wants.
 The present report is based on Intercontinental Hotel which perform its
operations in hospitality sector.
 Some different methods has been used by researcher so that overall
research objectives can be achieved.

Research objectives
 To identify the strategies that are adopted by Intercontinental Hotel in
order to increase the motivation level of employees.
 To evaluate the current performance of hospitality industry at the
marketplace.
 To assess the impact of motivation level on the performance of staff
members and overall industry.

Data analysis
 Data analysis is a kind of process that has been used by researcher in
order to interpret the data in an effective manner.
 Here, thematic evaluation technique is used in which themes are formed
with the graphs.

Theme 1: Employees are working in Intercontinental Hotel
from last 2 years

Theme 2: Employees are highly satisfied with the current
work environment of hospitality industry.

Theme 3: Salary and incentives increase the motivation level
among staff members

Theme 4: Staff members are highly satisfied with the services
which are offered by Intercontinental Hotel.

Theme 5: Employees are agreed that different type of benefits
can improve the performance of organization

Theme 6: Staff members are agreed that top management
involve them into decision making process.

Conclusion
From the above carried out analysis it can be summarized that motivation
level among people can enhance the organizational performance as through
this productivity can be increased.