IT Management Issues: The Impact of ICT on Travel Agency Business
VerifiedAdded on 2023/06/08
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Report
AI Summary
This report explores the significant role of Information and Communication Technology (ICT) in modern travel agency business operations. It highlights how the widespread adoption of ICT and the internet has revolutionized internal communications, enabled self-service booking for clients, and facilitated efficient data storage and access. The use of enterprise-level software and high-speed internet connections has improved business activity coordination and client communication, offering cost-effective solutions compared to traditional methods. The report also notes that while ICT streamlines business operations and enhances customer service, it simultaneously reduces the need for travel agents due to increased online reservations. Overall, the analysis concludes that ICT has a positive impact on the business operations of travel agencies by improving business promotions, speeding up communication, and increasing organizational productivity.
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