ITC505 ICT Project Management: Assessment of Online Booking System

This ICT Project Management Assessment-3 Charter outlines the development of an online ticket booking system for RALS, addressing issues with crowd control and revenue generation. The project scope includes features like QR code ticket generation, online registration, and accessibility across devices. It details in-scope and out-of-scope items, acceptance criteria, resource allocation (participants, technology, facilities), and a work breakdown structure. The charter also includes a comprehensive risk analysis and mitigation plan, covering schedule risks, requirement changes, and technology-related issues. A quality management plan is presented to ensure the system meets defined standards. The document concludes with closure and evaluation steps, focusing on stakeholder expectations and project outcomes. Desklib offers a wealth of similar solved assignments and project resources for students.

ITC505
ICT Project Management
Assessment-3
Charter
Student Name:
Student ID:

Contents
Part one: MOV.................................................................................................................................3
Part Two: Scope...............................................................................................................................6
Part Three: Work Breakdown Structure........................................................................................10
Part Four: Project Risk Analysis and Plan.....................................................................................12
Part Five: Quality Management Plan.............................................................................................17
Part Six: Closure and Evaluation step...........................................................................................19
References......................................................................................................................................22
List of Figures
Figure 1- WBS...............................................................................................................................10
Figure 2: Gantt Chart.....................................................................................................................11
List of Tables
Table 1- Area of Impact...................................................................................................................3
Table 2- Stakeholders Expectation..................................................................................................4
Table 3- Timeframe developed for MOV........................................................................................5
Table 4- Out scope items.................................................................................................................6
Table 5- In scope items....................................................................................................................6
Table 6- Description of participant work.........................................................................................8
Table 7-Project Risks.....................................................................................................................12
Table 8- Risk assigned to members...............................................................................................16
Table 9- Evaluation of project.......................................................................................................20
Table 10- Reviews of managers of Globex...................................................................................21

Part one: MOV
Area of impact
According to their ranking area of impact is been displayed.
Table 1- Area of Impact
Financial Customer Strategy Social Operational
This system
restricts people
from entering
RALS if they
don’t have the
tickets with
them.
This system
allows the
customers or
users to easily
and quickly
book tickets
from anywhere
in the world.
As RALS and
Globex will not
be shifting
towards a new
market making
strategic field of
least priority.
This system is
very attractive
and gathers
user’s attention
which increases
its social
impression.
Chances of
occurring error
are less as this
system is
completely
automatic. This
system also
helps in
managing
crowd easily.
Types of values:
 Faster: RALS is presently facing issues in dealing with crowds. They desire a system
which can help easily in managing and dealing with the crowd. This system provides
online ticket generation through which users can book tickets online by sitting anywhere
and eliminating those big queues. This process is much faster and quicker and is less
hectic.
 Better: Due to this system of booking tickets online, it makes the process automatic that
helps in managing the whole crowd and can easily operate them. The system provides the
opportunity to book tickets directly from sitting anywhere in the world.
 Cheaper: This system helps in reducing the cost of labors or employees involved as this
is completed computer-based system.
Appropriate metric:
Targets
To implement the online booking system for tickets few things are commonly targeted which are
listed as:

 Tickets are equipped with a barcode.
 Tickets are purchased through online systems.
 Categorization of tickets on a day basis.
 Details like outlet, offline/online purchase and gate number are described in tickets.
Stakeholders Expectation
Table 2- Stakeholders Expectation
List of Stakeholders Stakeholders Expectation
System analyst Issues faced must be presented in detail manner.
Project manager Coordination between Globex and RALS organisation must be
positive.
Web developer Resources must be made available when needed.
Computer technician RALS committee corporates properly.
System architect Resources are available in given time.
Business analyst They need to properly communicate with Globex organisation and
RALS committee.
Globex corporation They can also access the generated revenue.
Visitors They buy tickets from an online system of booking.
RALS committee During the peak time also crowd can be managed (Crump, 2015).
Target that is quantitative
 They expect 83% of the increase in profit earned within 6 months.
 The expectation of customer retention increment by 90%.
 They can easily control 90% of the coming crowd.
 It can maximize the interest return up to 8.9% within 5 months.

Timeframe developed for MOV
Table 3- Timeframe developed for MOV
S. No. Task Name Task
Duration
1 Conceptualization and Initialization of online booking
system of tickets.
6 days
2 RALS presentation 2 days
3 Control and executes plans for generation system of
online booking system.
5 days
4 Online booking system of tickets is implemented. 11 days
5 Online booking system for tickets is installed. 5 days
6 Training of RALS staff regarding the online ticket
booking system.
1 day
7 Project closure 1 day
8 Online ticket booking system evaluation 1 day
9 Total 32 days
MOV Summary
The system of online booking of tickets used to help Globex organization and RALS committee.
From this system, customers can purchase tickets online providing them with a platform for
easily booking tickets. This system can be accessed through user handy devices like mobile,
tablets and notebooks. Tickets can be printed by visitors that have a barcode on it.
This system allows the RALS committee to track the whole crowd so as to manage them. This
system reduces the threat of cheats as through this only that person can access inside which holds
proper tickets. It even allows Globex track easily the revenue record created by the crowd
(Fisher, 2018).

Part Two: Scope
Scope
RALS community is presently facing issues in controlling the crowd. Most of the crowd is
getting away from the gate of the entrance as the revenue result is not properly generated and
because of this RALS gates are dealing with delays. As a result of this, the process of sale has a
slowdown in RALS due to long and waiting queue. To overcome such issues RALS decided to
come up with a new and user-friendly platform for booking tickets.
The system generated provides few functions as well as features that are listed below:
 This system generates tickets along with QR codes or barcodes printed on them and they
are quickly and easily generated.
 Visitors can online register tickets making it user-friendly.
 Through the internet, visitors can easily purchase the tickets from anywhere in the world.
 This system is developed in a way that it can be easily accessed through any devices like
mobiles or tablets.
Out scope and In scope items
Out scope items
Table 4- Out scope items
S. No. Name of Item
1 NFC enabled
cards
2 Database
3 NFC reader
In scope items
Table 5- In scope items
Deliverables
Things which RALS will deliver are listed below:
 Cases developed for business
S. No. Name of
Item
1 QR code
reader
2 Barcode
reader
3 Mobiles
4 Printers
5 Computers
6 Laptops

 Plan developed for budget
 Plans for management of project
 Work breakdown structure
 Project schedules
 Project milestones
 Responsibilities and roles
 Plans created for development of system
 System user documentation
 Test plans (Parvez, 2013).
Criteria for acceptance
Some criteria need to be fulfilled by Globex and RALS organization to accept this system of
generating or booking tickets online. Some acceptance criterion is described below:
 The system must able to be accessed by user-friendly devices like mobiles, notebooks,
and tablets.
 The system should be easily operated online.
 This system must help the user to generate and book tickets online in an easy and simple
way.
 Revenue must be accessed easily by both Globex as well as RALS committee.
Resources List
Resources which are required to make applications for booking online tickets are given below:
 Peoples or participants involved: To develop the system of booking tickets online some
qualified persons are required which will help in developing the system at lower cost and
taking less time or within provided time. To complete or finish the project successfully
some persons like system analyst, business analyst, computer technicians and project
managers are needed for the creation of the project. The list of such peoples are provided
below:
Table 6- Description of participant work
S. No. Participants Description of their work
1 Web They are programmers who build an application for this

Developer system and through them, visitors can directly access
system very easily and they even create accessibility of
system with portable devices like tablets, mobiles, and
notebook.
2 System
Analyst
They help in providing or utilising the technology
efficiently and effectively. By performing cost analysis
system can be made incorporated into any organisation.
3 Project
Manager
They play a very crucial role from planning to execution
as they are simply responding to lead and guide the
project. They perform various steps that comprise of
planning, managing, and execution in a proper way.
4 Business
Analyst
Their responsibility is to analyse business domain for the
betterment of organisation. They even integrate different
business model having new technologies just by
accessing it.
5 Computer
Technician
They maintain and control all computers and servers
installed and provided by Virtucon and they even
configure newly placed hardware and update some
software packages.
6 System
Architecture
They develop or create a system for an organisation so
that all requirements of an organisation can be easily
fulfilled. The design system after dividing it into several
small pieces (Sun, 2018).
 Technology: Various tools and technologies are used while developing the system. These
techniques can help build a system of online booking tickets which simplifies the life of
visitors of RALS. Tools used for creating the system efficiently and on time are
computers, notepad++, printers, mobiles, tablets and Studio Cloud Software.
 Facilities: Many facilities need to be provided by online booking system of tickets and to
make it run smoothly they must have better linking between all software and hardware.
Some hardware parts are installed in RALS premises.
 Other: Resources like training is needed to be provided by Virtucon to staff members.
Some computer technicians are hired to train RALS staff members regarding the working
of the new system. This training helps the staff members to effectively operate the whole
system and eliminates the cause of developing human errors.

Part Three: Work Breakdown Structure
Figure 1- WBS

Figure 2: Gantt Chart

Part Four: Project Risk Analysis and Plan
Assumptions regarding the project
During the construction of project different assumptions are made which are listed below:
 The information gathered from Globex need to be right or correct.
 RALS staff members must have the knowledge of basic computers which will help them
operate the online booking system in an easier way.
 At testing time, minimum 2 stakeholders need to be present just to verify that the
requirements of RALS organization are fulfilled or met properly.
Project Risks
Risks can be classified in five possible ways:
Table 7-Project Risks
Ranks of
Risk
Name of Risk Risk Description
1 Schedule Risk This risk occurs when project task is not addressed
properly, leading to the risk of schedule slipping.
Schedule slipping affects Globex organisations
economy and it might even lead to project failure.
2 Requirement Related
Risk
This risk occurs due to the continuous change taking
place in the project. If requirements are not properly
defined it may lead to many issues related to project or
its failure.
3 Risk of Project
management
This risk occurs commonly because of priority change
in the present system. Sometimes same resources are
required in the given project and such things are
capable enough to stop project progress.
4 Technology Related Risk This risk occurs commonly due to functionality and
performance of project but this risk only affects if
project implementation goes hard.
5 Customer Related Risk The customer always comes up with demands of new
and updated things with which they can make their life
easy and this is the reason their decision cycle is slow
enough. They even don’t accept the system until all
their needs are being fulfilled.