Lead and Manage Team Effectiveness Report: BSBWOR502, Sydney College

This report, addressing the BSBWOR502 unit, delves into the multifaceted aspects of leading and managing team effectiveness. It explores strategies for clarifying roles and responsibilities, offering insights into various methods of employee support to boost engagement and commitment, and evaluates different communication techniques along with their pros and cons. The report also examines how managers can serve as positive role models, activities to promote active employee participation in decision-making, and the importance of open communication. Furthermore, it covers the stages of group development, the impact of adverse team dynamics, and methods for conflict resolution, including the Quaker model, consequences orientation decision-making, and the Thomas Kilmann Conflict Mode Instrument, providing a comprehensive analysis of team leadership and management principles.

LEAD AND MANAGE
TEAM EFFECTIVENESS
BSBWOR502

TABLE OF CONTENTS
INTRODUCTION.......................................................................................................................................4
MAIN BODY..............................................................................................................................................4
TASK 1.......................................................................................................................................................4
Question 1...............................................................................................................................................4
Explaining four strategies for providing clarity about roles and responsibilities to team members........4
Question 2...............................................................................................................................................5
Describing three different types of methods for providing support to obtain employee engagement and
commitment.............................................................................................................................................5
Question 3...............................................................................................................................................6
Evaluating three communication method along with advantages & drawbacks.......................................6
Question 4...............................................................................................................................................6
Describing activities to review managers as role model..........................................................................6
Question 5...............................................................................................................................................7
Explaining activities for ensuring employees active participation in decision making............................7
Question 6...............................................................................................................................................7
Question 7...............................................................................................................................................8
Question 8...............................................................................................................................................9
Question 9...............................................................................................................................................9
Question 10...........................................................................................................................................10
Question 11...........................................................................................................................................11
Question 12...........................................................................................................................................11
TASK 2.....................................................................................................................................................15
Part A....................................................................................................................................................15
Part B.....................................................................................................................................................16
Part C.....................................................................................................................................................17
Part D....................................................................................................................................................20
Part E.....................................................................................................................................................20
Part F.....................................................................................................................................................22
CONCLUSION.........................................................................................................................................24
REFERENCES..........................................................................................................................................25

INTRODUCTION
Leading and managing team effectiveness is the procedure of developing appropriate
channel which aids in increasing understanding and productivity of employees. In current era,
competition has inclined at peak level so having proper techniques to develop positive
environment in organization is important. The present report is based on evaluating various
factors crucial for having effective management and controlling of team members in order to
achieve objectives. The present report is based on giving emphasis on strategies essential for
providing clarity regarding roles and responsibilities. Three different types of support for
ensuring quality and high performance with pros & cons will be included in present reports.
Channel of communication in connecting with stakeholders will be comprised with advantages
and disadvantages. Present case study will demonstrate the method in which leader as positive
role model behave to get engaged employees in decision making procedure. Five stages of group
development will be explained and how adverse components of team affect its performance will
be involved. Evaluation of policies, techniques in given context to identify its effect will be
exerted to derive sufficient understanding of subject matter. Current case study will include
Quaker model & consequences orientation decision making and Thomas Kilmann Conflict Mode
instrument will be explained. There will be practical exposure through practicing activities like
sending mail, formulating team performance plan, schedule of meetings, policies, etc in present
case study.
MAIN BODY
TASK 1
Question 1
Explaining four strategies for providing clarity about roles and responsibilities to team members
There are various types of approaches which can be taken into consideration for creating
transparency and making employees aware about their concerned responsibilities. Establishing
communication channel among employees is one the most important tactics are crucial while
managing employees. it helps to give clear instructions regarding what are expected from them.

Encouraging team collaboration aids in developing clarity among staff through dividing and
delegating set of activities to each employees (John and et.al., 2019). It provides assistance in
monitoring via making employee known about risk and opportunity associated with their
practices. Conducting direct contact with each employee for providing feedback regarding their
accomplished task can help to understand lacking areas required to improve in order to incline
productivity with efficiency. Forth strategy that can be taken into practice by manager for
monitoring and making team alter about their roles is through offering clear vision. It gives deep
insights about where company wants to reach and required action to achieve predetermined
objectives. These mentioned set of approaches can assist top level management to attain goal
through completion of all delegated responsibilities.
Question 2.
Describing three different types of methods for providing support to obtain employee
engagement and commitment
 Management of company in current scenario requires to develop approach for meeting
changing circumstances in effectual way. The most important tool which can promote
employees engagement & commitment is to provide people focused culture. It is related
with encouraging employees to have balanced working life style in order to give
motivating business environment. In addition to this, people based working culture gives
several positive components to employees which enhances their personal growth and
encouraged to stay with company and achieve organizational objectives.
 The another tactic in which organization can indulge to provide significance support for
retaining employees in committed manner is giving training and development facilities.
In order to accomplish roles & responsibilities team members requires set of skills so that
can be attained in effectual pattern (Ajayi, Odusanya and Morton, 2017). Training
program increases enthusiasm and qualities needed to fulfill objectives of company in
best method and gives opportunities to develop their careers. It inclines productivity as
participation and loyalty enhances. Disadvantages related with it comprises higher cost,
more utilization of resources, threat of higher employee retention, etc.
 Firm can pay attention on creating environment and allowing employees to share their
perspective regarding particular policies, structures and methods. Having ability to

participate in important activities increases employee morale to share full potential to
accomplish business objectives. The limitations of giving opportunity for participating in
decision making process includes threat of stealing confidential data, manipulation of
business activities, more consumption of time, etc.
Question 3.
Evaluating three communication method along with advantages & drawbacks
There are various types of parties who are interested in working procedure, policies,
structure, etc. It is important for management to develop significant methods for providing
crucial information for decision making in turn favorable outcomes can be derived.
 Scheduling meeting with all internal as well external stakeholders to give information
about operational and other practices (Sofijanova and Manev, 2020). It gives clear,
concise, reliable, etc type of data to participant as can be conducted with both on and
offline platform. There are some cons of this particular communication channel such as
time consuming, open to disrupt, inability to arrive at decision, etc.
 Sending message through email is trending tactics are utilized to share information on
both small and large small. Setting effective structure including all crucial data regarding
particular subject matter can help management to communicate with employees,
suppliers, buyers, investors, etc. it saves company’s time and other financial resources are
required to send emails. The limitation regarding it is concerned with non assurance that
message is seen by receiver or not.
 Reviewing summary reports and taking feedbacks enable two way communication
channel the advantages regarding it includes clarity and Evidence for giving accurate data
which can enable firm to identify improvement areas. The drawbacks are de motivating
employees, manipulation and confusion in understanding decisions of company, etc.
Question 4
Describing activities to review managers as role model
Manager practices are considered to be important as there are various employees who are being
monitored and controlled by specified person. In order to make positive perspective and

providing reasons for following instructions manager can create such pattern of work on the
which is utilized by himself. It has in achieving trust and integrity among team members so that
given responsibilities can be taken seriously. Building trustworthiness helps manager to get
ability to lead and inspire its employees in effectual manner (Fang and Hipel, 2021). To become
role model in organization it is crucial for manger to offer support and encouragement so that it
is reviewed as guidance provider for betterment of company and employees. Working with such
role model helps employees to get motivated and enthusiastic for attaining their roles and
responsibilities. Presenting positive attitude allows members to share their problems and issues
which are hindering them to obtain higher potential. It motives employees to have
calm, perseverance, etc while performing in organizational practices.
Question 5
Explaining activities for ensuring employees active participation in decision making
Leaders are responsible for showing right path to enable employees to get accurate
direction in order to achieve business objectives. There are variety of actions leader undertake to
make employees encouraged for participating in decision making. It can be exerted by
conducting survey and asking relevant questions and helping them to share their opinion
regarding particular formulation and modification of policies (Das, 2019). Regular survey aids
staff to share their thoughts about imposed activities so that corrective measures can be taken.
Leaders should pay attention on innovative practices to develop programs for increasing
participation of staff. Company can formulate suggestion scheme, flexibility programs,
implementation of feedback programs, etc are some other sort of techniques that can be executed
by leader to develop participative working culture.
Question 6
It is crucial for organization's manager to have open line of communication at times
working with team because there are various process that require discussion for further
processing. Open Communication (OC) promotes higher quality of work, understanding
organizational policies, trust gaining environment between manager and employees. There are
several pattern which enact manager to built effective OC channels which comprises an open
door policy, encouraging feedback, establishing ground rules, utilization of right techniques for

delivering instructions, avoiding sugar coating, etc. It helps a manager to have efficient
connection methods so that issues faced by team membership can be easily shared with
authority. This provides assistance in overcoming lacking areas so that desired performance can
be obtained (Smedley and Whitten, 2017). It as well help organization to motivate and enhance
morale of team members to share their full potential for achieving objectives of company.
Communication plays important role in influencing factors leading towards success. In
addition to this, it aids in deriving knowledge of recent activities happening so that level of
efforts and time required to fulfill operational & other practices can be identified. It provides
convenience and belongingness feeling to staff in turn higher productiveness can be attained. In
the current scenario technological devices are utilized to have efficient and transparent channels
for providing clarity of information.
Question 7
Process of learning to work together effectively is known as group development that is basically
comprises definitive stages. There are five stages of group development which has systematic
sequence which aid in having effective team framing. These phases are known as forming,
storming, norning, performing and adjourning.
 The first stage forming includes period orientation and having acquainted that has high
uncertainty. In this step, members are looking for leadership and who has quality is
given control to manage.
 Storing phase is one of this toughest and difficult part of this process as conflict occur in
team as individual personality compete. It results in decreased performance of
employees due to efforts are put to unproductive activities. There is need to make team
members understand about individual differences to overcome challenges that may
outcome in failure.
 After passing storming, norning stage arrived in which all conflicts are solved through
accepting individual differences (Hameed and et.al., 2019). In this particular part of
group development there is emergence of unity and sense of cohesion that brings
success.

 Performing stage is associated with implementing cooperation via removing all conflicts.
In this step there is development of problem solving and team building activity to meet
goals.
 Adjourning is last phase of group development in which all objectives and goals set by
team are accomplished. It is associated with wrapping up all practices for analyzing and
documenting put efforts. If there are any lacking areas so the repeating from start can be
established to make improvements.
Question 8
In order to have smooth functioning it is essential to team members to understand the
importance of coordination. The strength of unit can provide assistance in achieving business
goals in more effective manner. There are various types of individual personality that are
combined to form group and made responsible for meeting particular task. Understanding each
difference and accepting personality in order to accomplish the set goals in effectual manner if
there are various types of persons so having conflict, trouble in sharing opinion, dominating
behavior, irresponsible sharing data, etc such adverse factor can arrive. There is essentiality of
identifying each negative factor as it may result in unprogressive outcome. Manager must take
appropriate course of action to make improvement through providing understanding of
significance related to valuing each participant in effectual manner. Team members should have
ability to share their knowledge and skill with other employees so that more qualitative
performance can be derived. Providing training and development session to have positive
working environment in turn adverse elements can be avoided to achieve good working culture.
Question 9
Work allocation:
Responsibilities of supervisors and managers when allocating work to their employees is
to be professionally strongly focused on towards serving professional services dynamically, be
supportive and also be vision oriented as per targets. Employees when receiving work from
supervisors and managers have to be potently devoted towards professional behaviour, by
keeping up targets attained with high focus on attaining optimum standards variedly. Procedures
regarding need to work changes at office workplaces, when work allocation is done for overtime
based on specific requirements which enhances scope for strengthening larger retaining

potentialities.
Monitoring:
Benefits organisation have from coaching and mentoring can be understood as widely
diverse on basis of high innovative work performance, skills development among employees and
to strengthen up working competencies within departments. Mentoring relationship and process
towards delivering it to employees, plays essential role for primitive working competencies
variedly further expanding key business domains variedly based on significant competitive
domains. Leaders must be professional and devoted to bring change among working
competencies within employees, training them as per varied targets and further bringing enlarged
vision oriented goals proactively (Dorius and et.al, 2021).
Conflict resolution:
The six principles of conflict resolution are based on affiliate, empathize, engage and
self-restraining and trust where issue can be resolved on basis of high scale cooperation among
companies. Conflict resolution further plays stringent role for resolving issues and respecting
employee’s privacy and confidentiality within company based on new strengthened working
ideologies. This further can be understood to be highly crucial for synchronising new vision
oriented targets, working on set targets and to further establish higher optimised ideologies
rapidly within teams.
Question 10
Extrinsic motivation is the technique which can be used for rewarding team member who
does great job, where contribution and participation along with morale and motivation is
enhanced significantly. Leader by using new strategies for intrinsic motivation will be able to
empower change dynamically, based on cooperative working optimization and significant
communication goals. Leader for getting project ahead of schedule and within time target, has to
monitor teams dynamically and establish new creative working abilities based on profound work
optimization aspects innovatively. Also organizations need to further invest towards ideally
expanding new scale working operatives, strengthening new ideologies and train teams
significantly based on optimum targets dynamically as per key productive goals specifically.
This has been found as widely crucial for motivating change within longer business targets

among companies, strengthening creative working engagement goals and by bringing morale rise
techniques (Randall and Cravens, 2021).
Question 11
Consensus statements can be understood as tool for moderating and presumption of risk
factors, where policy makers ensure integrity, strength and transparency of varied research
methods enhances scope for new informative growth standards diversely. It enables facilitating
policy. Improving accountability within stakeholders and legitimise procedures specifically
based on communicative functional goals dynamically. It enables integrity and flexible decision
making potentialities to be rapidly evolved among new strengthened working ideologies
dynamically for new specific time periods. It can be understood professionally as highly essential
aspect which is intended to allow hearing individual voices while providing effective
mechanisms for dealing with disagreements widely based on cooperative parameters (Yu and
et.al, 2020).Quaker model is intended to allow hearing specific individual voices, based on
providing mechanisms for dealing with disagreements specifically based on goal oriented targets
for new strengthened working engagement. Quaker model is intended to allow hearing individual
voices while providing mechanism in secular settings, and be applied in consensus decision
making procedures widely based on cooperative paradigms dynamically. The model aims to
further expand key business goals rapidly, based on significant functional productive engagement
where cooperative, collaborative, and inclusiveness is further focused to gain confidence
competently. Consensus decision making is thus primary oriented with decision making aspects
further strengthening competitive abilities among working specifics based on significant
connective goals.
Question 12
The five conflict handling model referring Thomas Kilmann Conflict mode instrument provides
assistance and typical response to conflict situations using one or more five conflict handling
style which can be analysed as follows: