BSBWOR502: Lead and Manage Team Effectiveness - GSE Report

This report addresses key aspects of leading and managing team effectiveness within an organization. It includes an email template for introducing a new product manager, a team performance plan focusing on marketing objectives, and strategies for involving team members in the planning process. The report also details an individual team performance plan, emphasizes the importance of clear position descriptions, and outlines key factors for allocating duties. Furthermore, it presents a policy and procedure for product insurance and quality checks, discusses methods for addressing team issues, and advocates for transformational leadership to foster team support and motivation. Desklib provides access to this and many other solved assignments.

Running head: MANAGING AND LEADING PEOPLE EFFECTIVELY
Managing and leading people effectively
Name of the student:
Name of the university:
Author note:

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MANAGING AND LEADING TEAM EFFECTIVELY
Table of contents
Assessment 1..................................................................................................................2
Question 1: Email Template.......................................................................................2
Question 2: Team Performance Plan..........................................................................3
Question 3..................................................................................................................3
Question 4: Individual team performance plan..........................................................5
Question 5..................................................................................................................6
a. Importance of documenting clear position description within the team............6
b. 5 key factors for allocating duties to the team members....................................6
Question 6: Policy and Procedure..............................................................................7
Question 7..................................................................................................................9
Question 8..................................................................................................................9
References....................................................................................................................11

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MANAGING AND LEADING TEAM EFFECTIVELY
Assessment 1
Question 1: Email Template
To: Bob Smith, the new product manager of Global Star Enterprises
CC: Marketing team
BCC: Director
From: Marketing manager
Date: 29 August 2024
Subject: Orientation for introducing new product manager
Message:
A brainstorming session is to be held on this Friday for introducing the new
product manager to the marketing team. The session would specifically clarify the
roles and responsibilities to the team members. The focus of the session would be
on the alignment of the marketing goals with the organizational goals. All of the
members would be provided with a chance to present an overview of the presented
roles and responsibilities. The team members would discuss the present issue and
establish the purpose for the year. All the members are requested to take their seats
by 2 PM sharp. The meeting would be presided by the marketing manager for taking
notes regarding the minutes of the meeting session. From these, draft would be sent
to the Director and Board Panel for establishing SMART objectives.

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MANAGING AND LEADING TEAM EFFECTIVELY
Question 2: Team Performance Plan
Team Name: Marketing team
Department: Marketing
Team Manager: Marketing manager
Reporting to: Susan Wu, The General Manager
GSE Objectives:  Developing a marketing plan
1. Situational analysis
2. Target audience
3. Marketing strategies
4. Budget
Plan commencement
date:
7th June 2018
Plan end date: 7th July 2018
Question 3
a. Involving the team is important in developing the team performance plan. This is
because considering the opinions of the team members helps in evaluating the
effectiveness of the undertaken plans. Interactive session between the manager
and the team members proves beneficial in clarifying the doubts regarding the

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MANAGING AND LEADING TEAM EFFECTIVELY
plans developed for improving the performance of the team1. Along with this,
opinion of the team members is crucial for assessing their approach towards the
business activities. Apart from this, collaboration is enhanced through the
involvement of the team members in the process of developing the plans. This
enhancement is further assistance towards maintaining the stability in the
relationship between the managers, employees and employers.
b. Strategic approach is crucial for achieving efficiency in the business activities.
This is also applicable for encouraging the team members to participate in the
planning process. One of the strategies is to plan meetings for ensuring the
appropriateness in the undertakings. Developing the budget in the meetings is
crucial in terms of stabilizing the financial parameter2. One of the other strategies
is to achieve an understanding about the complexities, which arises in the
planning process. This understanding helps in disseminating the complexities to
the team members. The third strategy is the agenda development, which informs
the team members of their basic duties and responsibilities. The final strategy is
the evaluation, which enables the managers to ensure that all the activities are on
the right track3.
1 Tenzer, H. and Pudelko, M., 2015. Leading across language barriers: Managing language-induced
emotions in multinational teams. The Leadership Quarterly, 26(4), pp.606-625.
2 Certo, S. C. (2018). Supervision: Concepts and skill-building. McGraw-Hill Education.
3 Hoch, J.E. and Kozlowski, S.W., 2014. Leading virtual teams: Hierarchical leadership, structural
supports, and shared team leadership. Journal of applied psychology, 99(3), p.390.

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MANAGING AND LEADING TEAM EFFECTIVELY
Question 4: Individual team performance plan
Learner
Name:
Product
manager
Coach
:
Date of
commencemen
t:
11TH June 2018
Lear
ning Need
(Co
mpetencies
or general
categories
which need
to be
improved)
Object
ives
(Define
the tailored
goals for each
learning need)
Date
to
complete
(Writ
e a target
date for
each
objective)
Devel
opment
Activities
(Write
one or more
specific
actions
needed to
meet each
objective)
Su
pport/
Resource
s Needed
(Li
st the
assistance
needed to
achieve
each
activity)
Tracking
method
(Explain how
completion of each
activity will be gauged)
1. Quali
ty
contr
ol
Taking
the standards
of the product
to the
benchmark
level
One
year
Condu
cting quality
assurance
tests
Hiri
ng quality
experts
Taking notes
from the experiments
2. Fault
dete
ction
Reduci
ng the number
of faulty
products from
the production
line
One
year
CCTV
monitoring
Ca
meras with
efficient
and
effective
picture
Preparing reports
from the CCTV
recordings

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MANAGING AND LEADING TEAM EFFECTIVELY
quality
3. Com
muni
catio
n
with
the
client
s
Presen
tations about
the newly
launched
products
One
and half
years
Regul
ar interaction
with the
clients
Lat
est and
modern
software
Fee
dback from
the clients
Question 5
a. Importance of documenting clear position description within the team
Documentation is important in terms of enhancing the clarity of the team members about their
roles and responsibilities. Proper information in this regards is crucial in terms of efficient execution of
the business activities. If the team members are aware of their roles, they would be able to contribute to
the upgradation of the performance. If the help of projectors are taken, the team members would
achieve an easy understanding about the duties, which they have to perform for the enhancement of
their professionalism4. Maintaining clarity in the description of the roles would reduce the chances of
mistakes, which is an indication towards achieving loyalty, trust and dependence from the clients and
the customers. Organizing presentation would make the managers aware of the extent to which the
employees have understood about their roles.
b. 5 key factors for allocating duties to the team members
Priority is one of the most important factors, which the managers need to adhere while
allocating duties to the team members. This prioritization helps in achieving successful completion of
4 Lee, M.R., 2016. Leading virtual project teams: Adapting leadership theories and communications
techniques to 21st century organizations. Auerbach Publications.

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MANAGING AND LEADING TEAM EFFECTIVELY
the tasks within the stipulated time5. Skill setting is one of the other factors, which the managers need
to remember for assigning tasks to the team members. This remembrance is vital for assessing the
capability of the team members. Assigning the tasks according to the capability reduces the chances of
mistakes. On the other hand, assigning challenging tasks is also necessary in terms of ensuring whether
the employees are capable of handling the ambience of intense pressure. Availability is also an
important aspect while assigning duties to the team members. Before allocating the tasks, the
employers need to check whether all of the team members are available for executing the task.
Consciousness in this direction is helpful in terms of averting unwanted instances6.
Question 6: Policy and Procedure
DOCUMENT TITLE: Product Insurance for Quality Check
ADMINISTERED BY: Susan Wu
APPLICABILITY: Marketing team
1. Purpose
The purpose of the policy and procedure would be to standardize the marketing
activities. The focus would be on taking the quality of the product to that of the benchmark
level. Along with this, the company would lay stress on aligning the marketing goals with
that of the company objectives. One of the other purposes of the policy and procedure is
develop strategies for increasing the customer base.
5 Archibald, R.D. and Archibald, S., 2016. Leading and Managing Innovation: What Every Executive
Team Must Know about Project, Program, and Portfolio Management. Auerbach Publications.
6 Rees, G. and French, R. eds., 2016. Leading, managing and developing people. Kogan Page
Publishers.

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MANAGING AND LEADING TEAM EFFECTIVELY
2. Context
Poor quality of the products and the customer complaints necessitates this policy.
These issues contradict the mission of the company to achieve customer satisfaction by
providing quality products. Presentation of the manual in the meetings reflects the
measurability regarding working towards fulfilment of the identified goals and objectives7.
3. Policy statement
Insurance for Quality Check aims to address the issue of customer complaints
regarding poor customer service. The policy would be subjected to the standards and codes of
Competition and Consumer Act (2010). Australian Competition and Consumer Commission
would also be included within this policy. With this policy, the customers would be
benefitted, as their health issues would be controlled through quality checks and controls.
Along with this, the employers would can avail the benefits of possessing certificates for the
quality of the products8. This would enhance the brand image, attracting large number of
customers.
4. Procedure
The policy would be presented to the personnel in the meeting by the marketing
manager, which would be presided by the director. This would include all the details, which
the policy would cover. After this, a question answer session would be organized, which
would make the marketing manager aware of the approaches towards the policies. These
feedbacks would also be crucial towards identifying the changes, which needs to be made
before implementation. Minutes of this meeting would be noted for sending drafts to the
7 Chatalalsingh, C. and Reeves, S., 2014. Leading team learning: what makes interprofessional teams
learn to work well?. Journal of interprofessional care, 28(6), pp.513-518.
8 Day, R.D., 2014. Leading and managing people in the dynamic organization. Psychology Press.

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MANAGING AND LEADING TEAM EFFECTIVELY
Director9. This draft, in turn, would provide access towards undertaking the necessary steps
towards executing the business tasks.
Question 7
a. A forum would be developed by the managers, which would provide access to the team
members to file complaints regarding the issues they are encountering while executing the
business activities.
b. The team members need to discuss the issues with the product manager. If he is
unavailable, then they can directly report to the marketing manager. However, prior
appointment needs to be taken.
c. Sessions would be held for gaining knowledge about the issues, which the staffs are
facing. The manager would be intimated about these issues, followed by a second meeting
for achieving solutions10. These solutions, in turn, would be presented in the brainstorming
session to introduce the new product manager.
Question 8
Transformational leadership would be appropriate for gaining support from the team
regarding the decision-making. Motivation and encouragement would generate an urge
among the staffs regarding exposure of better performance. Proper communication would
promote the share vision about achieving the identified goals and objectives11. This kind of
leadership is effective, as it enhances the stability between the employees, employers and
managers. This is through the means of interactive question answer sessions12.
9 Altfeld, H.H., 2016. Commercial aircraft projects: Managing the development of highly complex
products. Routledge.
10 Lanaj, K. and Hollenbeck, J.R., 2015. Leadership over-emergence in self-managing teams: The role
of gender and countervailing biases. Academy of Management Journal, 58(5), pp.1476-1494.
11 Luciano, M.M., Mathieu, J.E. and Ruddy, T.M., 2014. Leading multiple teams: Average and relative
external leadership influences on team empowerment and effectiveness. Journal of Applied Psychology, 99(2),
p.322.
12 Harkiolakis, N., 2016. Leadership explained: Leading teams in the 21st century. Taylor & Francis.

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MANAGING AND LEADING TEAM EFFECTIVELY
References
Altfeld, H.H., 2016. Commercial aircraft projects: Managing the development of highly complex
products. Routledge.
Archibald, R.D. and Archibald, S., 2016. Leading and Managing Innovation: What Every Executive
Team Must Know about Project, Program, and Portfolio Management. Auerbach Publications.
Certo, S. C. (2018). Supervision: Concepts and skill-building. McGraw-Hill Education.
Chatalalsingh, C. and Reeves, S., 2014. Leading team learning: what makes interprofessional teams
learn to work well?. Journal of interprofessional care, 28(6), pp.513-518.
Day, R.D., 2014. Leading and managing people in the dynamic organization. Psychology Press.
Harkiolakis, N., 2016. Leadership explained: Leading teams in the 21st century. Taylor & Francis.
Hoch, J.E. and Kozlowski, S.W., 2014. Leading virtual teams: Hierarchical leadership, structural
supports, and shared team leadership. Journal of applied psychology, 99(3), p.390.
Lanaj, K. and Hollenbeck, J.R., 2015. Leadership over-emergence in self-managing teams: The role of
gender and countervailing biases. Academy of Management Journal, 58(5), pp.1476-1494.
Lee, M.R., 2016. Leading virtual project teams: Adapting leadership theories and communications
techniques to 21st century organizations. Auerbach Publications.
Luciano, M.M., Mathieu, J.E. and Ruddy, T.M., 2014. Leading multiple teams: Average and relative
external leadership influences on team empowerment and effectiveness. Journal of Applied
Psychology, 99(2), p.322.
Rees, G. and French, R. eds., 2016. Leading, managing and developing people. Kogan Page Publishers.