HR Report: Working with and Leading People at United Parcel Service

This report provides a comprehensive analysis of leadership and human resource management (HRM) practices, specifically focusing on the context of United Parcel Service (UPS). The report begins by outlining the documentation required for the recruitment and selection of new employees, including job descriptions, personal specifications, and curriculum vitae, assessing the impact of legal, regulatory, and ethical considerations in these processes. It also examines the selection process and the author's contribution to it. The second part of the report delves into the skills and attributes essential for effective leadership, differentiating between management and leadership roles. It compares various leadership styles applicable in different organizational situations, and explores methods to motivate staff to achieve organizational objectives. The third section discusses the benefits of teamwork for an organization, the importance of teamwork for leaders and employees, and evaluates the effectiveness of teamwork. The final section addresses the factors involved in planning, monitoring, and assessing performance, delivering an assessment plan for developing individual needs, and evaluating the success of the assessment process. The report concludes by summarizing the key findings and insights gained from the analysis.

Working With and
Leading People
1

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation required to select and recruit a new member..........................................1
1.2 Assessing the impact of legal, regulatory and ethical considerations to recruitment and
selection process.....................................................................................................................3
1.3 Selection process in recruiting a desired candidate..........................................................4
1.4 Own contribution to selection process.............................................................................4
TASK 2............................................................................................................................................4
2.1 The skills and attributes needed for leadership................................................................4
2.2 Difference between Management and Leadership...........................................................5
2.3 Comparison of leadership styles under different situations of an organisation................6
2.4 Ways to motivate staff to achieve objectives...................................................................7
TASK 3............................................................................................................................................8
3.1 Benefits of team working for an organisation..................................................................8
3.2 Importance of teamwork for a leader and employees of an organisation.........................8
3.3 Effectiveness of a teamwork............................................................................................9
TASK 4..........................................................................................................................................10
4.1 Factors involved in planning the monitoring and assessment of performance..............10
4.2 Deliver an assessment's plan for developing needs of individuals.................................10
4.3 Evaluating the success of an assessment process...........................................................10
CONCLUSION ...........................................................................................................................11
REFERENCES ............................................................................................................................12
2

INTRODUCTION
A big organisation consists of various people who are working with high commitment for
achievement of business' success in a better way. Therefore, to lead people in a positive way is
really a complex task for management. This responsibility is generally taken by Human Resource
Management (HRM) of a firm who takes various activities in increasing the productivity of
workers (KUAR, 2015). HR managers used to determine abilities and weakness of employees on
individual basis as well as provide training accordingly. In order to lead people at organisation,
this report is revealing the role of HR in same process. For this entailment, United Parcel Service
(UPS) is going to take in this assignment. It is a service provider company of UK. This report
shows the importance and benefits of team work in a company for employees and employers.
TASK 1
1.1 Documentation required to select and recruit a new member
In recruitment and selection procedure, there are various documentation process included
like job description, personal specification, curriculum vitae and more. Through these
documents, a firm can invite various job seekers for fulfilment of a vacancy at workplace. In
context with United Parcel Service, this firm has used to deliver products to customers by door to
door facility. Therefore, its managers concern more on providing high level of customer
satisfaction. Good service can lead to gain higher profitability in business as well. As per present
situation, this firm has suffered various losses because of less number of employees (Conover
and Daiute, 2017). Therefore, it needs to recruit a new manager in HR department. So, its
management has made following documentation process for recruitment (Documentation need in
recruitment and selection process, 2018):-
Job Specification
Qualification MBA degree in Human Resource Management
Experience Minimum 10 years of experience
Domain of Business Motivational and leadership qualities as well as
1

must possess knowledge of compliances
Other Qualities Self-motivation, time-management and strong
communication skills
Job description
JOB DESCRIPTION FOR AN EMPLOYEE IN MANAGEMENT
Post description: There is a vacant position in United Parcel Service for the post of HR manager.
So, interested candidates should have possessed necessary skills and experience of working in the
same field. As an HR, a person should know how to influence people at organisation in a positive
way towards achievement of goals and objectives of business.
Qualifications and degrees: Bachelor’s Degree in Management
 Master’s Degree in Management Diploma in Information Technology.
Staff associate is expected to:
 Applicants whose qualification and qualities are matched with job profile should be
selected for further interview procedures
 Interpersonal communication, decision-making skills as well as capabilities of resolving
problems
 Effective leadership and managerial skills are must required
Curriculum Vitae
Name:
Address:
email id:
Contact No.:
2

Career Objectives:
I am hunting an opportunity to gain a better position in an established firm where I can prove my
effective leadership qualities along with contribute the best efforts in achievement of business of
objectives.
Qualification:
 Graduated in Business Administration with 9 CGPA
 Master in Business Administration with 7.5 CGPA
 Diploma in IT (Tally)
Experience: 9 years of experience in same field
Personal Skills:
 Have good managerial skills and knowledge of compensation administration
 Strong communication skills
 Effective Leadership qualities
1.2 Assessing the impact of legal, regulatory and ethical considerations to recruitment and
selection process
Human resource manager requires to formulate appropriate strategies and policies in
respect to make system function in legal manner and organising activities in according to ethical
components. It is necessary that government legislations are used by management of UPS while
executing training and selection activities (Greene, 2014). These are various laws that are
formulated by regulatory bodies to govern firm and its operations are as follows:
3

 Sex Discrimination Act 1975: This act was constituted by government of UK which
define that all members require to get work and opportunities in respect to their
capabilities. In UPS, HRM gives equal treatment to both men and women; and they are
given compensation and work as per their skills.
 Equality Act 2010: This act specifies that workforce require to get duties in respect to
their abilities. HR of UPS gives fair treatment to members and don't discriminate them
in respect to age, gender, caste, religion and background.
1.3 Selection process in recruiting a desired candidate
In UPS, recruitment process is executed by employer to fill vacant positions and employ
best candidate. As HR, these are various components that are used by me to acknowledge skills
and abilities of individuals and select appropriate one.
Aptitude test: Online test is executed by me to acknowledge information about mental
and technical abilities of candidates.
Interviews: Candidate is asked questions in respect to their qualifications and
experiences. Along this, it is a process which helps me to have complete information about
communication skills and knowledge of applicant (Hullinger, 2017).
Medical examination: This is an appropriate tool used by me to have accurate
information about fitness and health of applicant.
Thus, these are various techniques that are used to acknowledge capabilities of applicants
and to select the best candidate; thereby provide them duties according to their skills and
abilities.
1.4 Own contribution to selection process
As human resource member, I was able to enhance my interpersonal skills and
acknowledge techniques that are used to anticipate abilities of applicant. Online test was
conducted to have information about mental ability of individual. Along this, personal interview
was executed in which questions were asked from applicant to anticipate their skills and
knowledge. After this, medical examination was also conducted to test their fitness in respect to
job position. Therefore, these activities help me to select the best candidates and provide them
duties in respect to their talent.
4

TASK 2
2.1 The skills and attributes needed for leadership
Leadership is defined as tactic which includes activities and behaviour that superiors
require to have in respect to make system function effectively. Organisation goals and objectives
will attain on time as leader have adequate qualities and skills to direct team members and make
them perform tasks efficiently. Human resource managers have positive attitude and capability to
delegate duties to workforce and make them perform activities in team (Bergerson and Johnston,
2016). These are various skills which seniors of UPS possess which help them to accomplish
objectives are defined beneath:
Honesty: This attribute determine that leaders require to be honest which help them to
construct ethical values which are beneficial for team members. Superiors must have dedication
and determination towards work which help them to perform duties in proficient manner. They
require to have trust on staff abilities and make them function effectively.
Communication: It is essential skill which is required to be present in leader so that they
are able to keep employees connected and directed towards firm. Superiors have good
communication skills which help them to provide adequate instruction and guidance to members
in respect to tasks and activities that required to be performed by them to achieve targets. Along
this, seniors will be able to build healthy relations with employees which help them to retain
skilled and competent members for longer time (What is Communication?, 2018).
Commitment: This trait determines that leader will work hard if they have determination
towards organisation and job. They will be able to inspire staff and make them perform activities
in an effective manner, as superiors are committed (Morozumi, 2017).
Creativity: It is necessary that leader have capability to utilise resources and deliver
unique and innovative things in marketplace according to needs and wants of people. By giving
appropriate direction and organising sessions to enhance skills of staff; thereby make them
competent to produce creative things.
Confidence: Leader will be able to make system function effectively and deliver
appropriate items and services to consumers, if team leader have confidence on members and
assurance that they will be able to make success and attain targets timely.
5

2.2 Difference between Management and Leadership
In every organisation, superior responsibilities include formulation of strategies and
provide duties to staff members in respect to achievement of objectives and market conditions.
Manger plays essential role in firm, as they frame tactics and execute training programs to
enhance skills employees and make them perform activities effectively. Besides this, leader’s
role is to provide guidance and instruction to manpower; thereby make them complete work
within defined time (Peterson, 2011). Thus, leader and manager both have different roles and
responsibilities to perform in respect to goals and objectives are defined below:
Leadership Management
This concept determines that leader requires to
have qualities which help them to direct
members and make them attain targets within
specified time.
This define that manger must be able to
organise employees and utilise workforce
which help UPS to deliver appropriate things
in marketplace.
Leader must have interpersonal skills which
help them to construct good relations with
team-members. This helps them to make
workers dedicated by providing them
appropriate instruction and guidance.
Manager requires to have good
communication abilities and capability to
provide duties to staff in respect to their skills
and knowledge. They even require to frame
adequate strategies to direct members by
providing them with targets.
Employees will perform tasks effectively and
complete work timely only if they are inspired
and dedicated towards duties.
Individuals are divided in team in respect to
their capabilities which help them to perform
activities properly.
Leader will be able to retain skilled and
competent people for longer period. By keeping
workers motivated and solving their issues and
difficulties.
Manager will be able to attain goals and
objectives timely, by making members
perform tasks effectively and produce
adequate items and services.
6

2.3 Comparison of leadership styles under different situations of an organisation
Superior’s main duties include utilising manpower and make them perform activities
properly. It is essential that appropriate leadership style is used by manager and leader which
help them to execute business operations so that goals and objectives of UPS are achieved
timely. Autocratic, democratic, laissez-fair, transformational, transactional etc. are various
leadership styles that require to be used by seniors in respect to situations prevailing in firm and
market. Superior of UPS uses democratic leadership style to organise business activities and
make employees perform tasks appropriately (Lööf and Mack, 2016). Staff members are
dedicated and motivated towards job, as they get adequate instruction and guidance from
manager. Along this, employees are taken part in decision making process which helps seniors to
retain skilled and competent people for longer period. Leader established friendly relations with
team mates which help them to anticipate issues and problems faced by members; thereby
provide them with appropriate solutions. Autocratic leadership style is used by manager to
formulate adequate rules and regulations in respect to objectives that were constituted by top
personnel. Apart from this, laissez-fair style is used by management to utilise their time in taking
actions for designing system and execute activities effectively; by giving freedom to staff to
make adequate selections and choose appropriate alternatives. This help employees to enhance
skills and knowledge by using different tactics and methods. Thus, democratic style helps
superiors to organise business operations and make employees perform tasks effectively.
2.4 Ways to motivate staff to achieve objectives
Management prime goal is to increase morale of members and inspire them towards job
by organising sessions and seminars to enhance their skills and abilities. Along this, superior
require to provide appropriate instruction and guidance to staff in respect to duties and targets
assigned to them by seniors. Employees will perform activities effectively and complete work
with specified time, if they are motivated and determined. For this, human resource manager
requires to provide adequate tactics to staff such as appraisal, compensation, reward, promotion
and achievement (Perello, 2018). These are various tools that are provided by management of
UPS to encourage members and perform activities in a proficient manner. Thus, following are
various methods that are used by superiors to motivate manpower:
Beneficial achievement of objectives: This element specifies that manager main target is
to accomplish goals and objectives timely. For this, superior provide duties and targets to
7

members in respect to their skills and abilities. Along this, seniors provide rewards and
compensation to members on basis of targets achieved by them. This makes employees
motivated and inspires them to complete goals before deadlines.
Expectations of firm: Management provide benchmarks to staff as direction and
guidance to goal require to be executed by them. Workforce will perform activities effectively if
they have appropriate information about outcome required to be accomplished in respect to
delivering adequate items and services in marketplace according to needs and wants of public
(Mwenyembegu, 2014).
Rewards: This is essential component which helps superior to increase morale of staff
members by giving them award in respect to outcomes and targets accomplished by them. Along
with compensation, promotion and bonus are various things that management of UPS provide to
members to inspire them and make them function effectively.
TASK 3
3.1 Benefits of team working for an organisation
Management of UPS takes care that resources that is, material and manpower are utilised
efficiently. It is essential that goals and objectives of organisation are accomplished timely. For
this, seniors collaborate individuals and build team which help enterprise to deliver appropriate
things in market in respect to needs and wants of people. Leader will be able to use resources
efficiently by making members work with each other (Liu and et.al., 2018). Various advantages
that team working have on system functionality are stated as follows:
Responsibility-less supervision: This concept determines that manager of UPS provide
duties to team members in respect to their abilities. This save superiors’ time as they don't
require to direct every single person individually. Along this, employees function adequately
with help of their colleagues and acknowledging their working patterns.
Higher productivity: Employees will produce quality items and use material adequately,
thereby deliver appropriate things in marketplace. In UPS, quality products are provided by
management to customers as members will perform tasks effectively and complete activities
within defined time.
Risk-taking giving competitive edge: Companies require to provide unique and creative
things to grab attention of large number of people and position firm higher than competitors. In
8

UPS, manpower is grouped in team which help management to utilise material and workforce
efficiently; thereby deliver appropriate things to consumers. This helps superiors to reduce
problems and risks and establish competitive advantage over rival firms (Kalle, 2017).
3.2 Importance of teamwork for a leader and employees of an organisation
Management will be able to utilise resources adequately and deliver appropriate items
and services in marketplace in according to needs and wants of people. Teamwork is essential
tactic which helps members to improve abilities with help of colleagues working pattern and
experiences (Effectiveness of a teamwork in an organisation, 2017). Along this, superiors are
able to protect system from duplication of material and interruptions. Leader established healthy
relations with staff which help them to make members motivated and dedicated. They even are
able to anticipate issues and conflicts faced by team team-members; thereby provide them
appropriate solutions. This help seniors to retain skilled and competent people for longer period
and make them perform tasks effectively (Gholamzadeh and Jakobsson, 2011).
Thus, various benefits that teamwork has on enhancing market position and image of
UPS are as follows: Improved creativity and innovation: Employees produce unique and creative things as
they get experience from working pattern of colleagues. In UPS, teamwork benefits
leader to provide duties to members in respect to their abilities and knowledge. This help
superior to utilise material and deliver quality things in market in respect to needs and
wants of people. This helps management to establish competitive advantage over rival
firms. Greater commitments to tasks: Teamwork helps UPS to make employees dedicated and
inspire them towards job by giving them opportunities to learn things with the help of
colleagues and from seniors.
 Increased motivation of members: In UPS, management is able to increase morale of
team members as training sessions and seminars are organised by them to improve their
skills and abilities. Along this, employees are inspired and dedicated as they acknowledge
working pattern and style of other team mates (Deeg and et.al., 2013).
3.3 Effectiveness of a teamwork
Effective Communication: Leader requires to provide appropriate information to
members in respect to duties and targets that are assigned to them by seniors. Employees perform
9

tasks effectively as they get proper guidance and instruction from superiors which help them to
accomplish targets within defined time.
Controlling and Coordination: Leader of UPS compare actual performance of members
with benchmarks which help them to identify deviations from standards, thereby take appropriate
actions and make changes in system and strategies accordingly. Along this, training programs are
executed by superiors to enhance skills and abilities of staff and make them competent to
perform tasks effectively. Team members even require that leader coordinate them and make
them work with each other.
TASK 4
4.1 Factors involved in planning the monitoring and assessment of performance
In UPS, management uses these components to construct appropriate program to monitor
and assess performance of system and members are as follows:
Learning needs diversification: Sessions and seminars are executed by superiors to
enhance skills and abilities of team members and make them perform tasks in unique way.
Diversity in a culture: UPS includes people which vary with each other in respect to
skills, knowledge, gender, religion and background. Employees work depends upon their
abilities and capabilities (KUAR, 2015).
4.2 Deliver an assessment's plan for developing needs of individuals
Management construct appropriate assessment plan to acknowledge abilities of members
and to have information about their performance. It is essential that appropriate direction and
guidance is given by superiors to provide duties and targets to members in respect to their skills
and abilities. Seniors provide appropriate data to members about targets and duties. Along this,
they even provide them standards and benchmarks which require to be followed by employees
while conducting activities. This help workers to have idea about end results required to be
accomplished by them.
4.3 Evaluating the success of an assessment process
Management of UPS uses these tactics to have information about system abilities
and market position of firm with help of these tools:
Feedback: Employees and customers are appropriate people who help seniors to have
information about quality of things. Team members will help to provide data about system
10