A Report on Working With and Leading People: UPS Recruitment

This report delves into the crucial role of human resources in organizational development, focusing on employee selection, leadership, and management practices within United Parcel Service (UPS). It outlines the documentation required for effective employee selection, including approval processes, position descriptions, and advertising strategies. The report further examines the impact of legal, ethical, and regulatory considerations, such as anti-discrimination laws, on HR practices. It highlights the manager's role in the selection process, emphasizing the importance of skills assessment and candidate evaluation. The report then explores essential leadership skills and attributes, differentiating between leadership and management, and analyzing various leadership styles applicable in different organizational situations. It also discusses the benefits of teamwork and strategies for resolving conflicts within teams. Finally, the report outlines the planning, monitoring, and assessment of employee performance, along with the assessment of development needs and the factors contributing to the success of the assessment process.

Working With and Leading
People

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation to select a new employee in the organization:.............................................1
1.2 Impact of legal, ethical and regulatory considerations:........................................................2
1.3 Part of manager in selection process:....................................................................................3
TASK 2............................................................................................................................................3
2.1 Skills and attributes required in leadership:..........................................................................3
2.2 Difference between leadership and management:.................................................................4
2.3 Comparing the leadership style in different situations of the organization:.........................5
TASK 3............................................................................................................................................5
3.1 Benefits of teamwork in UPS:...............................................................................................5
3.2 Resolving conflicts in teamwork:..........................................................................................6
TASK 4............................................................................................................................................7
4.1 Planning the monitoring and assessment of work performance of employees:...................7
4.2 Planning and delivering the assessment of development needs:...........................................7
4.3 Success of the assessment process:......................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
In every organisation, human resource department plays a crucial role for the emerging
the firm in the development path. This is one of the most crucial department as all the remaining
departments are based on it. As, there is a need to form policies effectively so that the most
talented candidates could have filled in the firm and they works together in order to attain firm
pre-set goals in an effective manner. This report is based on the selection process of the
employee. There are some issues faces under Untied parcel services which are related to
leadership, management and administration issues. Which is the main reason firm is making
losses for few few years (Rodríguez-Carvajal and et. al., 2014). To be a HR manager of the firm,
there is a need to make the business policies so that their business operations run in such a way
where they can get the positive advancements in terms of performance. To upgrade or develop
the leadership style in top level managers so that they could frame policies effectively and also
made certain changes as per the requirement of the situations in the firm.
TASK 1
1.1 Documentation to select a new employee in the organization:
Under this recruitment process, firm find adequate candidates for suitable job profile.
UPS can adhere following documentation procedure in order to select desired employee.
 Approval of recruitment:- This is the foremost step under selection process as approval
from the top level management and finance department is essential. The top level
authorities would check actual requirement and then they would communicate to finance
department relating to salary. If they does not have enough resources and needs then, they
will directly refuse for recruitment process.
 Position description: This is an essential need to describe the positions for which the
most suitable candidates apply for the job (Chen and et. al., 2014). If description is not
provided then the eligible candidates will not know about the post for which they are
going to apply.
 Person specification: There is a need to specify the candidate who is willing to get the
jobs and also makes certain changes as per the qualities and skills for the job. During
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interview, the the candidate who is giving interview show his skills and qualities and then
the job is allotted accordingly.
 Advertising: This is the most usable tool which assist in finding suitable candidates from
the marketplace. Via mentioning clearly about the suitability, only the suitable candidates
will apply for the post what they have mentioned in the advertisement (Fraley and et. al.,
2011).
 Short-listing: The candidate who have cleared its basic criteria, then he would allow to
sit in the group discussion, personal interview and any other mode. Under short-listing,
the finalising the most suitable candidates.
These are the stages through which candidates are required to go through for selecting the
candidates. These are the most effective ways in order to perform human resource department in
an effective manner. If this process perform effectively then the business can attain its pre-set
objectives in a most effective manner.
1.2 Impact of legal, ethical and regulatory considerations:
There is a need to know the rules and regulations and various laws for the human
manager which are important to know. As, most of the incidents occurred under workplace like-
molestation, sex discrimination, racism and others, which are highly sensible issues and
government takes strict actions regarding these issues. UPS can hire any candidate but there
certain rules and regulations which are required to adhere by them. These are discussed in
details:
Sex discrimination rules: Firms are required to recruit skilled persons, it doesn't matter
whether they are male or female. But, they are certain firms who are discriminating people on the
basis of sex. Basically, these issues arise in most of the firm and there is need to eliminate these
issues in order to make certain things better within the firm. The discrimination is not accepted
as these arises most sensitive issues within the firm.
Anti-racism law: Firms are trying to form an act on the basis of race or nationality
because this is considered illegal practices in most of the countries (Hosking, 2015). Companies
are trying to form an atmosphere where all the firm are trying to make an atmosphere where they
can make anti-racism rules within their firm.
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Anti-Molestation laws: Nowadays, molestation is increasing in this corporate
environment. Hence, there is a need to form Anti-molestation laws so that these issues would not
have arise in the near future. Under the corporate environment, every company is trying to form
an anti-molestation atmosphere so that molestation can be eliminated by the firm in order to
make their business operations effective.
Regulations regarding age: Each company is trying to recruit people at several age
group which includes age group from young and old generation. Company's human resource
department should not provides preference to the particular age group. If they do so, then this
create a negative picture amongst the general public. There is a need to form a law or rules or
regulations so that all the company could adhere the policies. This is the main rule which have to
be considered by the development of the firm in order to make their business operations
effective.
1.3 Part of manager in selection process:
Human resource department plays a crucial role for finding the best candidate for the
right post, and manager of the concerned department find such suitable candidate in an effective
manner. For this task, firstly, the manager and his team will have to shortlist the eligible
candidates via taking aptitude test, IQ test and any other form of written test. Right profile for the
right job under this part will be taken under the interview process (Nam and Pardo, 2011). This
helps in finding cultural background, emotional quotient which is highly required for getting the
job. Salaries are most of the time, negotiable so that interviewing panel could discuss the salary
and other amenities which are given to the selected candidates. If the selected candidate is agreed
with the negotiation which is going to provided, then disputes can be avoided in a most effective
manner. After completion of all the selection and recruitment process, company will offer the
appointment letter to such selected candidate so that he/she would have the right of employee.
TASK 2
2.1 Skills and attributes required in leadership:
Leadership qualities are presumes to be the most crucial thing than the managerial skills.
Manager in the firm, could be a leader if he have essential skills and attributes in the firm. There
are various kinds of leadership skills which have positive and negative impacts on the firm and
the management. This is most imperative thing to check the skills of the person that must have
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possess in the leadership category. Earlier, this had been find that leadership skills were found by
birth, but later on, this assumption had changed, and this has been found that leadership skills
can be produced by giving proper guidance and training. Some of the scholars quoted that “
leaders are not made they are born”. Which had replaced with that “leader are made if they have
been provided proper guidance”. Some of the skills and attributes are mentioned below:
Motivational skills: this is the quality through which a leader can convince their employee to
get the work done in an appropriate manner. The workers requires motivational speech so that
they can give their 100% contribution to them and also place certain changes accordingly. This
motivational speech produce a will power amongst the employee to do work more efficiently.
Capacity to lead: There are so many employee who does not wants so much responsibilities and
accountability as they only concerned to their work and does not show much interest in other
operations of the firm (Lim and Epperly, 2013). These are the person who have the capacity to
lead the employee in a workplace. Hence, leaders or managers are required to develop their
mindset to show much interest in other works of the firm so that they could emerge the
leadership strategy in an effective manner.
Trouble shooting skills: Under business operations, leaders faces so many issues or problems
and make solutions to resolve these issues in an effective way so that firm key objective can be
achieved. They need to face more challenges so that they could frame strategies in an effective
manner.
2.2 Difference between leadership and management:
These are the same thing but to some extent they have different theories. The biggest
difference between them is that the leaders have the followers or fans, and what they said to their
followers, will have to be considered in an effective manner. Followers have trust over their
leaders, but managers do not have their followers (Sweeney, Matthews and Lester, 2011).
Managers normally have their employees who are confused regarding to their skills and
managers only appointed to handle the situations. Under a business, a managers is appointed by
the top level management, but the leader is chosen by its followers who have keen believe on his
words or statement. Under a firm, a manager will come and go this makes no or little impact on
the firm operations but if leader changes then the company will no longer able to operate their
operations in an effective manner. A leader is the person who is known to bring the change in the
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business. Because, he or she is the one who form vision for which company is requires to
operate.
Any person can become a manager in the firm. But to become a leader, there is a need to
have certain skills which requires to posses by them so that employee can perform well and give
their contribution to attain the company's pre set objectives.
2.3 Comparing the leadership style in different situations of the organization:
Leadership style is the one under which they faces several problems and issues some of
them are favourable and some of them are unfavourable. For instance, two situations can be
taken and under the first situation, the unskilled candidates are allotted to the leaders for giving
training to them and make them productive so that they could positively contributes to the firm
operations for achieving pre-set objectives (Joyce and Kinnarney, 2014). If these inexperienced
employee does not follow the order of their leaders then in that case, leader has to adopt
autocratic style of leadership. Under which he or she would have to place orders to employee and
those employees who does not seek the orders are punished. Although, a punishment is a several
kind of motivation under which fear is implemented so that workers performance can be
improved in an effective manner. Theory X of motivation by Mcgrocer is introduced for getting
the work done from those workers who does not work as per their leader. Carrot and stick would
be the most appropriate approach in order to follow the orders of the superior in an effective
manner. Under second situation, the most experienced team with having sound track record is
allotted to the leader an the deadline is very tight. Under this situation, a leader can consider
democratic approach due to the experienced team and they can do task with most effective
manner and with delegation of authorities can be done and as per McGregor theory Y, these
types of employees are required to have respect and they think that they need to participate in the
decision making process.
TASK 3
3.1 Benefits of teamwork in UPS:
Team work helps to develop an individual growth for employee as they learn new things
under which he or she can develop skills which he or she did not have earlier. The whole concept
of working with the team member improves trust under a team and the firm and trust is believes
to be the key crucial thing in any business. UPS bifurcate their employees in a small team with
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the due care under which each member is allotted their work in a more proper manner and their
performance is assessed during performance evaluation (Shaw, 2011). The biggest advantage of
working under team is that the risk is reduced because entire team is using their mind to perform
the allotted work in a most effective manner, and they also capable to take more risks than they
take risk individually. Team work also make relation among the team strong and sound that
would assist the firm for attaining their pre-set objectives. Teamwork helps the employees to get
the learning skills in fastest way and this may lead to make them stronger for taking decisions
effectively, and they also able to resolve the conflicts or issues in a most effective manner.
Hence, there is a need to frame the small team in the organisation in order to perform well. This
will build an atmosphere in the company to attain pre-set targets. However, this also seen that the
teamwork is the main thing which is makes the work together in order to complete it in a better
manner but this becomes the more important factor for getting business sustainable.
3.2 Resolving conflicts in teamwork:
Conflicts arises under the teamwork and there is a need to make effective plans in order
to resolve these conflicts as soon as possible. The conflict is required to be stopped at the time of
emerging otherwise, this would become the major issue in the firm and the firm will not have
finished it. Under the given company, there are two points where conflicts can arises. The first
point is connected to the task and the second one is connected to the relationship. Under task
conflict, employees are not allotted work as per their expertization. The situation under which
accountabilities and responsibilities provided to an employee, does not relate with the power or
authorities provided to him, that creates a weird situation and this may lead to produce conflicts
between subordinates and manager/ supervisors. Avoiding of these issues will creates a big
problem for the firm operations. Other kind of conflict is linked to connection because of each
employee is different that makes things so complicated and produce a big issue. There is a need
to frame a policies through which these issues can be reduced or eliminated in order to preform
the team work effectively (Fraley and et. al., 2011). Now, this also observed that the company
needs to make their business operations by resolving the issues under teamwork on time. Leaders
or managers enhance the communication effective amongst them so that the conflict doe not
arise and team could perform effectively.
By applying these practices, company can overcome these issues so that the team perform
very well in order to attain thire pre-set goals. For resolving the business conflicts in a teamwork,
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there is a need to make their business operations effectively so that the business can run in a
sucessful manner.
TASK 4
4.1 Planning the monitoring and assessment of work performance of employees:
There is a need to make effective review of employee works in order to know the weak
points or areas of particular candidate and then try to overcome these issues in an effective
manner so that the management could attain their targeted goals (Goetsch and Davis, 2014). A
perfect review of employee performance is must ad this renders information related to the areas
where they are required to improve and this process also know the actual performance so that the
incentives, training can be provided to them. A proper planning is required to be needed in order
to controls and analyses their work effectively so that they could perform more effectively.
There are various issues which demonstrates a big impacts for forming plan regarding these
issues. USP's main objective is one of the main factor this kind of planning as they concentrates
on rendering more services to more consumers so that they requires regular monitoring on
employees. As, if its employees act unethical practices then the company will consistently lose
their customers and their pre-set objectives will also affected greatly. Performance of each
employee is different hence their salary and other benefits are also provided according to their
performance that could only be performed if close monitoring and review of the work is done on
a regular basis. Planning of such issues is crucial so that the firm could attain the pre-set
objectives can attained in an effective manner. There are so many planning tools which are used
by the firm in order to assess the performance of the employees in an effective manner. This may
lead to get the objectives within a time frame.
4.2 Planning and delivering the assessment of development needs:
An effective planning makes the firm to get their pre-set goals in an effective way. As,
this is fundamentally connected to firm's goals. USP is required to achieve its pre-set targets by
providing adequate training to their employees so that their weakness can be removed effectively
and their performance can be improved effectively by learning new and advanced things. Such
will play a most important role in planning phase and also performing review of workers (Bush
and Middlewood, 2013). This is important to review potential capabilities of an individual
employee as all employees have different qualities in order to make them trained as per the
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existing skills. The task is required to be investigated carefully because workers is required to
provides a situation which he/she could control as per the skills they possess.
4.3 Success of the assessment process:
Under UPS company, the assessment process is gone through various stages and training
stage is one out of them. After taking adequate training, employees workers will know about the
firm goals and goal is achieved after providing sufficient training process. After getting training,
employees execute their task and perform effectively. But going to execute the task, they form a
plan so that they could execute task effectively (Mendenhall, 2012). As, the various incentives
their performance will become good and for getting more money they would have to keep
quality in their work. Employees would also concentrates on resolving conflicts at point of their
production that is considered as most crucial task under a team and the company. By applying
the high standard management and leadership performance, UPS company is able to review their
assessment process in order to make the UPS company on track.
CONCLUSION
From the above mentioned report, it has concluded that the UPS company's HR
operations can only be rehabilitated only after emerging the business skills and knowledge
within the employees. By making effective plans under the company, leadership, management
and administration issues resolved, which force the firm to attain the business objectives in an
effective manner. Under this report, this also been quoted that leadership becomes crucial object
for attaining the firms objectives. There are many tasks which are such as documentation and
adhering legal formalities that are essential for each firm and this is presumed to be the most
important task under selection process. Managers and the leaders are required to possess various
skills so that they could manage various situations and in case of employees, effective
monitoring is done for achieving the desired outcome.
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REFERENCES
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Overview of the Unique Challenges.
Lim, A. and Epperly, T.D., 2013. Generation gap: effectively leading physicians of all ages.
Family practice management. 20(3). pp.29-34.
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technology, people, and institutions. In Proceedings of the 12th annual international
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masterclass. HR Future. 4(Apr 2015). pp.12-13.
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