Report: Working and Leading People, Hilton Hotel - Leadership Skills

This report analyzes the key aspects of working with and leading people, focusing on the practices within the Hilton Hotel. It begins by outlining the recruitment process, including job descriptions, regulatory and ethical considerations, and the selection process. The report then delves into leadership, exploring essential skills and attributes, the differences between leadership and management, and the application of various leadership styles in different situations. Furthermore, it examines the importance of motivating staff to achieve organizational objectives. The report also covers team working, highlighting its benefits, strategies for handling conflicts, and assessing team effectiveness. Finally, it addresses performance management, including monitoring and assessment, the identification of development needs, and the overall success of the assessment process. The conclusion summarizes the main findings and emphasizes the importance of effective leadership and management in fostering organizational success.

Working with and Leading
People

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK-1............................................................................................................................................4
1.1 Select and recruit a new member of staff.........................................................................4
1.2 Regulatory and ethical considerations to the recruitment and selection process.............4
1.3 Take part in selection process...........................................................................................5
1.4 Contribution to the selection process...............................................................................5
TASK-2............................................................................................................................................6
2.1 Skills and attributes needed for leadership.......................................................................6
2.2 Leadership and Management............................................................................................6
2.3 Leadership styles for different situations.........................................................................7
2.4 Motivate staff to achieve objectives.................................................................................7
TASK-3............................................................................................................................................8
3.1 Benefits of team working for an organisation..................................................................8
3.2 Dealing with any conflict or difficult situations...............................................................8
3.3 Effectiveness of the team..................................................................................................9
TASK-4............................................................................................................................................9
4.1 Monitoring and assessment of work performance............................................................9
4.2 Assessment of the development needs of individual......................................................10
4.3 Success of the assessment process.................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Working with leading people tells about a basic factor that can help in building better
relationship as well as generates a better function for achieving the objectives of any company.
Leading people leads the organization in better and systematic way that can help in achieving the
objectives of an organization and by generating a better strategy in an organization that can help
in organizational growth aspect of a company that is Hilton Hotel (Mendenhall, 2012). Leading
people are those people in which the employees of an organization work under their leader and
according to their instructions and guidelines they work accordingly. Leading people takes whole
organization with them and generates a better strategy that can help in achieving the objectives
of an organization. The leader of an organization motivates their employees regarding some of
problems employees are facing and they try to solve it accordingly that can help in
organizational as well as individual growth of employees (Bush and Middlewood, 2013). It is
essential for an leader to be positive that can help in building positive relationship and this
generates a better problem solving aspect and hence a team members can share their views with
their leaders effectively and without any fear. If any new employee joins the organization, leader
is one that helps in proving a mentor of that organization that guides all essential requirements
that every employee should know. According to all rules and regulations employee work and
generates a better idea that can help in solving the problems of an organization. According to this
it tells about an impact in legal and regulatory framework that can be used in recruitment and
selection process. It also tells about a selection process in an organization that can help in
generating a better employee in an organization and also creates a contribution in the selection
process that shows how much employee contributes while selecting a candidate for an
organization. It also creates a team benefits working in an organization and hence this can
generate a better understanding of employees in an organization. It also helps in generating a
planning assessment of an individual that can help in achieving the goals and objectives of an
organization as well as it can create a better growth of individual as well that are the main aspect
of an organization. As a leader it can help in generating a team more effective only when the
planning and strategies of an organization is well made according to proper rules and regulations
of an organizations and hence the objectives can be achieved easily. By motivational factors that
are given to employees can help in the process of achieving the objectives of an organization and
hence the employees work with full enthusiasm and dedication that can help in achieving the

main objectives of an organization. This could result a better growth of an organization and
creates a better and good image in the society as well. All leaders have different leadership style
in which they control the whole organization to achieve objectives.
TASK-1
1.1 Select and recruit a new member of staff
When any company does recruitment process like Hilton Hotel firstly they create a job
description of particular vacancy in which they form a basic thing like the position that company
is offering, salary package, skills and qualifications that are required in particular position, salary
package and many more (Offstein, Morwick and Koskinen, 2010). Recruitment is a process that
is used by the hospitality industry so that they will be able to achieve their specified goals. This
can help in attracting the persons and they apply for that particular position accordingly.
Job description
Organization name Hilton Hotel
Job designation Sales Manager
Location London
Reporting HR manager
Roles and responsibilities The person should check all the records of the
inventory on continuous basis.
To check the operations which are performed
by other staff members in sales team.
Working hours 9:30 a.m. to 6:00 p.m.
Salary 8000£ per month
Working facilities Flexible working hours and cab facility
Person specification
Qualification MBA (Marketing& Sales)
Experience The experience should be there in an individual
of 1-2 years
Area of expertise  Appropriate communication skills
 Time management

 Good decision maker
 Interpersonal skill
Other qualities Time management
In order to recruit a person, firm can first identify the vacancy in then they prepare job
description and specification. After this, a recruitment plan can be prepared in which a recruiter
can decide to take some applicant form then shortlist and after that an interview has been
conducted so that a right applicant for right job can be hired. So, in this, they finalise the
recruitment procedures.
This is the job description that can help in attracting people and hence by this process it
can help in creating a great aspect in which people apply for that position and hence the
interview process is done that can generate a great impact for the company. By this company
gets benefited of getting a better and loyal employee for that particular post that can help in
achieving goals of organization. It creates organizational growth. Through this, they will be able
to attract more talent from the outer environment. By continuously monitoring the recruitment,
general manager will be able to accomplish their specified goals.
1.2 Regulatory and ethical considerations to the recruitment and selection process
The impact of legal, regulatory and ethical consideration for recruitment and selection
process would be that it can help the organization to get a better and loyal candidate for
organization. It can create an impact of organizational growth in which that particular candidate
can provide through skills that are the main function. If recruitment process is done in ethical
manner it can generate a better output to organization and hence can help in organizational
growth aspect of an industry (Savikko, Routasalo, Tilvis and Pitkälä , 2010). If the company
does recruitment process with rules and regulations of a company this can generate a better and
valuable candidate for an organization and hence this can generate a better growth of an
organization. If an organization have legal and regulatory function this can help in reducing the
time of a candidate and hence there can be less conflict that are main function. This can also help
in the process of economic growth as well. This can help in generating a team in which the
recruitment process is done that generates a better objective.
There are some laws and regulatory framework that should be followed by Hilton hotel
so that staff members can perform their operations in more effective manner. By adopting the

employment law, relationship between employees and employer can be improved. On the basis
of these regulations, an individual will be able to get the paid leaves and flexible working hours.
There is some other framework such as data protection act (1998), health and safety act (1999)
etc. So, in this manner the overall recruitment and selection procedure can be conducted at the
workplace smoothly.
There are some legislative laws like equal pay act (1970), sex discrimination act (1975),
race relation act (1976), equality act (2006) and so on. These acts can affect the recruitment and
selection approach in negative manner. If workers will not be able to get equal pay then this may
affect the satisfaction level of the people.
1.3 Take part in selection process
If we take part in selection process this can help in providing a better candidate for our
organization that is Hilton Hotel and we would judge the main things that are required to select a
particular candidate (Czabanowska and et. al, 2014). These can be like the body language,
confidence, communication and many more that are required and hence this can generate a better
tool that can help in getting a better candidate for an organization and hence it would create a
better impact for the growth of an organization and hence objectives can also be achieved. If we
have to judge a candidate, we can also judge through personality of person as well that can help
in generating an image about that particular person. In every organization selection process is
different in which there are different stages for selection process and through that the candidate
had to go through the process and they have to prove that they are fit for particular position that
shows a dedication of candidate for the requirement of that position. This can help company to
achieve their aims.
Selection is a two-way communication process between employer and applicant. Through
this kind of procedure, manager will be able to hire right employees for the vacant position. For
this, they can use interview after short listing all the application forms. It should be well
structured and planned so that cost can be reduced and time can be saved. This is the more
effective approach through which skilled workers can be hired. But, manager will not be able to
predict the future performance of an individual.
There are some of the selection tests methods that can be used by Hilton hotel such as
aptitude, intelligence and proficiency test. Overall approaches should be reliable and valid. So, in
this manner the hospitality industry will be able to achieve effectiveness at their workplace.

The following are some points on which is to be considered at the time of selection process.
 Before appointing any candidate, manager is checking health of employees whether they
are capable of doing job or not. For this, they are also conducting medical fitness which
ensures about health fitness of people.
 When employees are selected for job profile, then they are implementing terms and
conditions which has to be signed by employee. These includes; duties, responsibilities,
working hours, allowance, pay.
While selecting any employee I am also taking part in that through which I came to know
that how organisation is selecting potential candidates. It has given me opportunity to improve
my communication skill as well as leadership skills.
1.4 Contribution to the selection process
Own contribution to the selection process would be that while doing selection of a
candidate for organization it is necessary to check the behaviour of an candidate that shows the
personality of an candidate (Gwyer, 2010). It also shows the interest of candidate for that
particular vacancy. According to all that norms and conditions selection process is done in which
it can include group discussions, aptitude tests and final interview that can help the employer as
well as organization to get better and relevant employee for an organization. Hence as an
employer all these things are necessary to keep in mind that can help in the process of
organizational growth aspect of an organization. This can also help in forming better and
systematic contribution of that particular organization that can help in achieving the objectives of
an organization. As an employer the selection process can be done by directing the rules and
regulations of an organization and also providing an overview that what organization is all about
and what type of works are done. This is main function of an organization.
I have completed all task which has assigned to me. It will also help other employees in
increasing their skills and knowledge in regards to perform their task. When I am selecting any
employee, I am seeing that it should be match with all requirements of job profile which are
required by organisation. Along with this manager has examine all qualification so that he/she
can elect potential employee.

TASK-2
2.1 Skills and attributes needed for leadership
Leader is the one who can influence the behaviour of group members so that overall goals
can be achieved. They can lead an enterprise towards success. Skills and attributes that are
needed for leadership would be as follows:
1. Honesty: For every leader it is required that they should be honest to their employees that
can help them in creating a better relationship (Stubbs and et. al ,2014). Honesty
generates a positive aspect in which it can help in creating a leadership more effective
and helps in solving the problems.
2. Communication: Communication is the main aspect of every organization that can help
in making a leadership more effective. It is essential for a leader to be better
communicator that can help in the process of interaction with their employees and hence
the objectives of an organization can be achieved.
3. Confidence: For every leader it is essential that they should be confident enough to solve
the problems that are there in an organization. For an effective leader the problems
employees are facing they should be able to solve easily.
4. Positive Attitude: Positive attitude is the main aspect of business that can help in making
a leadership more effective and efficient and employees feel free to interact with their
leaders as well.
Some of the approaches are adopted by a leader so that they can effectively provide the
guidance to their team members. Some of these are like behavioural, transactional and
transformational theories. Apart from this, manager is responsible for overall management of the
organization. By effectively adopting the different skills a leader can perform better and they can
help the hospitality in achieving their growth.
2.2 Leadership and Management
Leadership: Leadership is the process in which the leaders of an organization guide and
motivate their employees regarding rules and regulations of an organization to achieve their goal
(Chen and et. al, 2014). Leadership helps in generating a better growth in an organization as well
as individual where all decisions are taken by a particular leader.

Management: Management is the process that can help in the aspect of managing
different types of people in an organization. That can help in achieving the goals of organization.
Management can be done by the process of controlling the work in an organization and also
providing all relevant information that are required for the growth aspect in an organization.
Hence this can generate a better aspect that the objectives of an organization could be achieved
easily. That are the main aspect.
Basis Leadership Management
Innovation Leaders do innovation of
product.
Managers just administers the
product.
Originality Leader is an original aspect. Managers are copied aspect.
Development Leaders develop new things. Manager only maintain things.
Trust Leaders give trust. They just control.
Things They do right things. They make things right.
2.3 Leadership styles for different situations
Leadership styles for different situations would be like according to the situations that are
generated in an organization. These styles are as follows:
Autocratic: It is the process in which if any employee in an organization faces a
particular situation that can be personal as well as professional for that particular situation the
leaders should take a relevant decision that can help in the process of generating a better outcome
(Goleman, 2010). And according to situation managers handle the things and give decisions that
are useful for the employee as well as the organizational growth as well.
Participative: In this type of leadership style all employees and a leader also participates
in each and every aspect that can help in making the organizational growth as well as it can help
in creating a better relationship with employees as well as leaders that would be more effective
and efficient for growth aspect.
Democratic: In this type of leadership style employees can share their views that are
important for the growth of organization and hence new ideas can be generated for company
growth.

There are some motivational tools or techniques that can be used by leaders and managers
in order to manage their overall operations. Through these, the overall satisfaction among the
staff members can be improved. Herzberg two factor and expectancy theory can be used by
Hilton Hotel. Through this, they will be able to enhance their organizational growth in more
effective manner.
A leader can use situational leadership in more achieve the organizational goals. In this, an
individual behave as per the particular situation so that effective outcomes can be achieved in an
efficient manner.
2.4 Motivate staff to achieve objectives
Ways that can help to motivate staffs to achieve objectives would be that:
Communication: If a leader would communicate with employee on weekly basis that can
help in motivating the employees and they would think that the leader is providing a relevant
information to employees regarding some particular issue (Pritchard and Bloomfield, 2013). This
can help in motivating the employees and hence employees would try to do the work in better
manner that can help in achieving the goals and objectives of organization.
Empowering: Empowering of employees regarding their work process it can help in
motivating the employees and they would work in better and effective manner to achieve the
goal of an organization. Empowering creates an encouragement for employees that can help
motivating them to work in effective manner and hence objectives can be achieved.
Provide incentives: If any employee does the work in better manner to achieve the
objectives of an organization then they should be given incentives for their hard work that can
create a better motivation to employees. This would motivate employees and hence objectives
can be achieved easily.
Some of the motivational techniques can be used by the general manager of Hilton Hotel so
that overall turnover and absenteeism and turnover can be reduced. Some of these tools are like
Maslows hierarchy theory, two factor theory and theory X & Y. By giving the incentives and
compensations, staff members will feel highly motivated so due to this their overall growth can
be improved in more effective manner.

TASK-3
3.1 Benefits of team working for an organisation.
Some of the benefits that are there in working in a team in an organization would be that
while working in team it can help building a better understanding within employees. It can also
help in generating a better and innovative ideas that can help in creating an improvement in the
economy as well as this can create a better growth in economy. Working in team can perform a
basic function in which the team would have single objective and can help in the purpose of
growth and also creates an strategies that are made in group (Nkomo and Kriek , 2011). In an
organization working in team would lead to better understanding of problems and by discussions
it can help the company to achieve objectives by the process of different ideas in an organization.
While working in team it can help in generating a resources that can create an opportunity of an
organization for growth aspect. It also creates a group tasks in which a group of employees
involve themselves in a particular task that can help in achieving objectives.
There are some benefits of working in a team like high productivity can be achieved. All
other team members will be able to enhance their learning in more effective manner. This is
more cost effective approach so a group will be able to accomplish their goals. The general
manager of Hilton hotel can use Belbin theory in order to evaluate the effectiveness of team
performance and their innovation. If all members are clear with the goals, participation and they
have good relationship with each other. Through these, overall benefits can be achieving while
performing the operations at the workplace.
3.2 Dealing with any conflict or difficult situations.
If as a leader or member of team it is essential that each and every individual in a team
should follow the instructions of their leaders. If any conflict arises in company it is necessary
that leaders should listen to both parties and then give the decision according to the problem and
they should provide a reasonable decision on the favour of that employee who has no hand in
that particular conflict (Grint and Holt, 2011). The leader should give a warning to culprit
employee so that the task that are given doesn't effect and the flow of work is done in systematic
way. In an organization it is required that every person or employee have to follow the rules and
regulations that can help in the aspect of achieving the objectives of an organization. This also
creates a leader should create a positive attitude in solving the conflict, they shouldn't be harsh

that can demotivate the employees. If demotivation is done this can generate a great impact for
solving particular problem that are there in team and objective couldn't achieve.
There are many conflicts or issues that are arise among the different members of a team.
For this, the general of Hilton Hotel has to adopt some of the approaches so that trust can be built
between the different members. Some of these methods are like communication, respect, fairness
and so on.
The team leader has to motivate their employees so that conflicts can be reduce among
them. If their good leader, then it reduces the chance of conflicts which are created in team.
Along with this they have to boost their employees so that best possible of outcome result can be
achieved. Further improve quality of services which is also considered as leader part and it builds
confidence among team member.
3.3 Effectiveness of the team.
The effectiveness of team plays an important role in creating a better relationship with
leaders as well as other employees and this can also help in the aspect creating better
understanding. It also tells about an employee potentiality and dedication to solve the tasks that
are given in a particular organization that can help in knowing the capability of each and every
employee and also tells the timings of solving that particular problem. If an employee had a great
potential, then they can share better ideas that can be for the betterment of a team as well as it
helps in achieving organizational goal as well. While working in team some of the big issues can
be solved and hence this can generate a better outcome for the growth in an organization. It can
also help in making the team effective and also generates better tool that can make a team more
effective for the organizational goal. Team should have better strategies that can help them in
achieving goals of organization. It can help in process of employee growth also.
By adopting the performance management strategy, an enterprise will be able to achieve
their goals and objectives. Through this, the overall effectiveness of staff members can be
improved in more effective manner. The tasks can be accomplished and due to which goals can
also be achieved that will lead the hospitality industry.
An effectiveness of team can be measured by honesty of employees. There should be an
effective communication between team members so that they can exchange information in
proper way. Through this strong relation will be made which also contribute in achieving