Leadership and Management: Sheraton & Dorchester Hotels Analysis

This report examines leadership and management practices within the service industry, focusing on change management strategies. It utilizes the Lewin change management model to compare and contrast the approaches of the Sheraton and Dorchester hotels. The introduction defines change management and its importance in the hospitality sector, emphasizing the role of effective leadership in driving organizational success. The core of the report analyzes the application of Lewin's three-stage model (unfreezing, changing, and refreezing) in both hotels, highlighting their differing approaches to employee engagement and adaptation to change. The Sheraton hotel is presented as a case study demonstrating effective change management, while the Dorchester hotel's implementation is comparatively less successful. The conclusion reinforces the significance of leadership and management in the service industry, particularly in influencing employee behavior and achieving organizational goals, and the importance of adapting to change. The report is based on research and analysis, supported by references to academic sources. This assignment is available on Desklib, a platform offering study resources.

Leadership and Management for
Service Industries

Content
• Introduction
• LO4 Compare & contrast different service industry organizations change
management systems & leadership in implementing change
• Conclusion
• References

Introduction
The change in the management is the procedure where business
alterations its arrangements, strategies, operative methods, expertise
to affect modification within the association. It is almost the studying
and adapting the organization structures and corporate process.
Hospitality industry is associated through service industry & work
collected to achieve all the necessities of their customers and trades
and chief additional effectiveness degree Directors & leaders mostly
devoted to accomplish operative leadership and management style in
their organization so that they will successfully succeed happenings
& augment the willingness of the firm. This plan is grounded on
Sheraton Hotel & will deliberate about their management &
leadership services (Bleich, M.R., 2019).

Compare & contrast different service
industry organizations
Lewin change management model on The Sheraton hotel and Dorchester hotel.
This model projected by the Kurt Lewin connecting the three phases of unfreezing,
changing & refreezing. It is measured as appropriate style in alteration procedure as numerous
situations of modification are consciousness towards the variation, distressing towards novel
change, accept the change and regulator the change in the business.
 Unfreezing – It augment the preparedness & leaning of the workforces around the
modification. The workforces of the hotel change after existing ease zone to a detailed
transform State. The Sheraton hotel generates the mindfulness concerning the alteration to
the operate associates by allocation optimistic influence so that it can be acknowledged
efficiently. Its salaries additional consideration on the technologies. The Dorchester hotel
demeanors the conferences and meeting to generate mindfulness concerning the novel
modification (Yakovleva, N., 2017).

Continue…
 Changing- It stimulates the implementations of the variations the novel alteration is
acknowledged by the workforces and deliberate the importance in the Sheraton hotel. It
involves the thoughtful preparation, suitable communication, rousing the participation of the
staffs for favorable transformation. In the Dorchester hotel the transformation procedure is
too shadowed nevertheless do not primes to abundant operative as they are not contented to
leave ease zone so that leaders and managers look about challenges.
 Refreezing- The personnel receive & approving the ground-breaking modification and
imitate the alteration as a portion of their lifetime. With the alteration the performance is
firming & strengthening towards the change by attractive the provision impending in receipt
of modification. After the altering phase, Sheraton hotel workers in assumption receive the
technical fluctuations but Dorchester hotel workforces decide to yield the change but their
estimation of considerate also overstated disapprovingly and it style perilous to adjustment
their behavior as per the practical changes (Zheng, Q and et.al., 2017).

Contrasting in term of The Sheraton hotel
and Dorchester hotel
The Sheraton hotel staffs can professionally receive the change procedure and reserve the
alteration management procedure in an appropriate manner. The Sheraton hotel is
perceiving forward to do almost oscillations in employed atmosphere so that all the staff
acquaintances can effectively to their dependable job. It primes to the sustainability and
upholds the management and leadership of the hotel. Dorchester hotel is similar prevalent
and extravagance hotel that proposal high excellence amenities to their customers and
patrons so that they can fruitfully obtain additional productivity. Dorchester hotel work
members likewise professionally receive variations as per the conditions and also include
change management procedure but in dissimilarity of the Sheraton hotel, the personnel of
Dorchester are fewer operative.

Conclusion
The conclusion has been made that the notion of the leadership and management is actual
extensive for each industry. The stretch management contracts with the persons behavior
and attitude are extremely changeable. The term leadership is a process in which
individual efforts to stimulus others to achieve goal or purposes. The hospitality and
service industry remain mainly apprehensive respects their part and similarly practise
thorough organisation and leadership skills which is sympathetic to augmentation the
efficacy of the functioning acquaintances.

References
 Bleich, M.R., 2019. The professional development educator and leadership
succession planning. The Journal of Continuing Education in Nursing, 50(3),
pp.104-106.
 Yakovleva, N., 2017. Corporate social responsibility in the mining industries.
Routledge.
 Zheng, Q and et.al., 2017. What aspects of principal leadership are most highly
correlated with school outcomes in China?. Educational Administration
Quarterly, 53(3), pp.409-447.

Thank you