Leadership and Management for Service Industries LO4 Report

This report delves into the critical aspects of leadership and management within the service industries, emphasizing their impact on employee productivity and organizational development. It begins by comparing and contrasting formal change management systems with leadership approaches, particularly focusing on the implementation of changes. The report then uses Lewin's change management model, which includes unfreezing, changing, and refreezing phases, to discuss its application in service industries. Further, the report provides a comparative analysis of the Econo Lodge and Dorchester Hotel, highlighting their distinct leadership and management strategies. It concludes by reiterating the significance of effective leadership and management in achieving positive outcomes and enhancing employee capabilities within the hospitality and service sectors. The report provides a comprehensive understanding of these aspects, supported by relevant references.

Leadership and Management
for Service Industries
LO4

• Introduction
• Comparison & contraction of formal change management systems & leadership in the
implementation of changes
• Comparison of Econo Lodge & Dorchester Hotel
• Conclusion
• References
Table of content

Introduction
Every industry focuses on its leaders & managers
so that they can effectively manage the
leadership & management aspects of the
organization. Effective leadership &
management styles assist increase employee
productivity & also contribute to the long-term
development of the firm.

In different service industries Comparison
Change management models Lewin from Econo
Lodge & Dorchester Hotel This model was
proposed by Kurt Lewin & includes three models
are for defrosting, changing & refreezing. This
framework is taken the highly appropriate to
effectively carry out the change process.
Comparison & contraction of formal change
management systems & leadership in the
implementation of changes

Unfreezing - It is taken the initial stage of the change process &
assists to enhance the readiness & willingness of staff to understand
the changes. In this stage, hotel staff moves from the existing
appropriate comfort zone to particular transition conditions. The
Econo Lodge manager could furnish employees with information
about the modification & share the favourable impact of the change
so that staff could effectively accept it.
Lewin change management model

Lewin change management model
Changing - : This stage is after the thawing, which assist could
promote the execution of the modification. Hotel staff can adapt the
latest changes & consider the relevance of the changes to the Econo
Lodge. This phase needs focused planning, effective communication,
& encouraging employee participation to support the change. At this
stage, a certain uncertainty & fear will be generated in the employees'
minds, & they will be worried about the consequences of accepting
changes.

Lewin change management model
Refreezing - In this final phase, staffs are accepting &
internalizing latest changes & sees them as portion of their
lives. Faced with change, they strengthen & strengthen
latest behaviours for change & enhance the adoption of
change & the perspective of support for change.

Comparison of Econo Lodge & Dorchester Hotel
Econo Lodge staff can effectively embrace the change process
& maintain the change management process appropriately.
The Econo Lodge looks forward to making some
modifications to the work environment so that all employees
could effectively complete their daily work. The leaders of
each department must report directly to the line manager. This
change has become a necessary condition for the hotel so that
all leaders could effectively save the records of the team
members, & then the leader can report to the line manager

Conclusion
According to this PPT, it could be said that effective leadership & management
has become the major requirement for a firm to furnish positive results &
enhance employee capabilities. The hospitality & service industries focus on
their roles & using particular management & leadership skills to assist increase
employee productivity.

References
Abd Ghani, N.H., Hanaysha, J. and Abdullah, H.H., 2018. 7 The Influence of Product
Quality and Service Quality on Brand Leadership: Empirical Evidence from Malaysia.
Contemporary Research in Brand Management (UUM Press), p.125.
Aliza and et. al., 2021. Linking ostracism with employee negligence behavior: a
moderated mediation model. The Service Industries Journal, pp.1-25.
Archuleta and et. al., 2017. Grassroots Leadership and the Arts for Social Change.
David and et. al., 2020. Stronger Together: Conditional Indirect Effect of Servant
Leadership on Transactive Memory Systems. Journal of Leadership & Organizational
Studies, p.1548051820969137.
Donovan and et. al., 2021. All in a day's work: Towards improved understanding of
safety leadership during regular safety‐related tasks in mining. Human Factors and
Ergonomics in Manufacturing & Service Industries. 31(2). pp.157-173.

Thank you