Leadership and Management Strategies for Purple Mail Company (PMC)

This report provides a comprehensive analysis of leadership and management practices within Purple Mail Company (PMC), a UK-based courier firm. It begins by outlining the documentation required for the recruitment and selection of new staff, including job descriptions, person specifications, and the impact of legal, regulatory, and ethical considerations. The report then examines the essential skills and attributes of effective leadership, differentiating between leadership and management, and comparing various leadership styles. It assesses the benefits of team-working for PMC, emphasizing the importance of teamwork in achieving specific goals. Furthermore, the report explores factors involved in planning and monitoring work performance and evaluates the assessment of development needs to maintain high standards of management and leadership. The report aims to provide insights into the effective management and leadership strategies employed within PMC to achieve organizational goals.

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation towards selection and recruitment for new member....................................1
1.2 Impact of legal, regulatory and ethical considerations for recruitment and selection process
.....................................................................................................................................................2
1.3 Evidence for taking participation in selection process 2
1.4 Evaluate own contribution in selection process....................................................................3
TASK 2............................................................................................................................................3
2.1 Skills and attributes needed for leadership............................................................................3
2.2 Difference between leadership and management..................................................................4
2.3 Compare different types of leadership style for different situations.....................................5
2.4 What are ways through organisation can motivate their staff...............................................6
TASK 3............................................................................................................................................6
3.1 Assess the benefits of team-working for PMC.....................................................................6
3.2 Importance of team-working as a leader towards specific goals..........................................7
3.3 Effectiveness of team in achieving business goals...............................................................8
TASK 4............................................................................................................................................8
4.1 Explains important factors that are involved in planning and monitoring work
performance 8
4.2 Plan and deliver assessment of development needs of individual in PMC...........................9
4.3 Evaluate success of assessment process for PMC to maintain high standards of
management and leadership performance...................................................................................9
CONCLUSIONS..............................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Working with and leading people consist of important aspect of business in which human
resource management plays a vital role. In the enterprise, it helps in recruiting, selecting and
training new workers within the company (Daniels, 2014). It determines the process through
which the organisation can make their successful operations within the firm. The present report
is based on Purple mail company (PMC) which is the largest courier firm in UK. They are
providing various types of services such as parcel delivery, post services and other mail delivery.
In this aspect, report covers documentation for select new staff member within cited firm.
Furthermore, it explains skills and attributes which are needed for the leadership. Moreover, it
also assesses benefits of team-working for the cited firm which aid in achieving goals. At last,
the report evaluates the success process for the chosen organisation with high standards
programs of management and leadership performance of company.
TASK 1
1.1 Documentation towards selection and recruitment for new member
Recruiting a new member in PMC is very essential because they are continuously facing
Job description
Sales manager
Brief description
The position of sales manager consist directing for actual distribution and movement of
products and services to customers. Sales distribution establish sales territories and company
goals. It includes training programs which needed to made by candidates to monitor sales
performances.
Task
 Monitor customers preferences and determines sales efforts.
 Prepare budget program for assess expenditures.
 Resolve conflicts situations for customers satisfaction.
 Review operational records and reports for project sales and profitability.
 Plan for direct staffing, training and performance evaluation to enhance sales and
services programs.
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Qualification requirements
 Graduation degree and higher in business field.
 Ability to give full attention for customers quarries.
 Well behave with customers for solving issue at workplace.
 Persuade with other to change mindset or behaviour
Person specification
Job title: Sales manager
Department: Management
Age : 22 to 45 with some experience
Qualifications: Graduation degree in business management
Experience: No experience require from previous job
Skills: Interpersonal and communication skills
Knowledge: Good working knowledge needed for sales
Personal qualities: Mature personality and well communication require
Special factors: Clean driving, Licences requires
1.2 Impact of legal, regulatory and ethical considerations for recruitment and selection process
Every country has government which make strict rules and laws for an organization to
operate their functions in different part of the nation and other areas. In UK, government make
Wage Act in which they demonstrate minimum wages which have to be paid to the employee by
cited firm (Veon, 2014). Further, they are concentrating on Discrimination Act in which
organization should not discriminate any employee on the basis of payment. Thus, it generates
positive impact on workers of the organisation due to fair treatment at the workplace. Therefore,
it creates well and effective selection process in the enterprise (O'Connor, 2013).
According to Discrimination Act on the basis of gender also create the major impact,
when chosen company make a difference between female and male (Key Legislation regarding
Recruitment and Selection, 2017). If women have capabilities to doing job same as men, PMC
should select female for work. As results, employees are giving their positive participation in
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organisation performance. In addition to this, company need to follow Employee Right Act in
which they have to protect their workers rights. It includes right for knowing company meetings
information, rules and regulations of the organisation, etc.
1.3 Evidence for taking participation in selection process
I perform various responsibilities in recruiting and selection of PMC process. There are various
types of evidence which shows my present in cited firm which can be consideres as follows: Selection panel: HRM department of PMC consist of recruitment and selection process
for choose appropriate candidate within the organisation. Candidates come forward for
giving their CV, references within the enterprise which taken by me. Thus, I am evidence
for the selection process of the company. Short listing: After receiving various applications forms, as manager of PMC I shortlist
all candidates for further process. In this context, I make various techniques for selecting
the employees. In this context, I take MCQ, written examination and aptitude tests, etc. Interviews: After short listing, I make the plan for taking interviews of all employees. As
a manager of PMC, I ask question regarding experience, knowledge and background
information from each candidate. In this method, I can examines confidence level of each
employee towards the business performances.
 Appointment: Appointment is another evidence which taken by me within cited firm. All
candidates give their resume and take appointment for taking part in interviews. Every
employee come towards reception area in which they give their resume for within the
enterprise.
1.4 Evaluate own contribution in selection process
As a manager of company, I contribute my participation in various activities such as
documentation programs and taking application form from employees. In this aspect, I give
guidance to employees regarding their confusion of questions of form. In addition to this, I take
interviews from employees regarding their background and knowledge area related with
company. In this aspect, I can take positive results towards PMC and their knowledge for
develop business outcomes. It will assist to me to determines confidence level of employees
regarding job.
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TASK 2
2.1 Skills and attributes needed for leadership
Being a leader of PMC, there are certain skills and attributes which are required to complete
organisation goals and objectives. Below are the attributes and skills needed for leadership in the
cited firm: Passion: Good leaders should need to keep their passion for work in the enterprise so that
they can feel better are workplace (Leavy, 2014). Passion helps the leaders to motivate
their employees to become more productive regarding goals of PMC. Communication: Strong leaders have the quality to communicate effectively at the
workplace. They know that how to talk with higher and lower level of organisation
members. Communication is important aspect which creates transparency regarding PMC
objectives at the workplace. Team building: Another skill is team building in which leaders encourage their
employees to work together which gives them positive results (Cabral, Hanson and
Reilly, 2016). It will assist PMC as they can enhance the productivity of their employees
regarding business outcomes. As results, team members can make the best outcomes to
make them aware regarding project status of the company (Leviticus, 2016).
 Decisiveness: Employee of the organisation always relies on leaders for making
decisions to achieve goals. They always understand the scope of work which helps them
create positive result in PMC. Thus, leaders need to have these skills for developing their
operations in an effective manner (Reddy and Govender, 2014).
2.2 Difference between leadership and management
Management defines process in which organisation controlling and direction giving to
management. It will assist to organisation for gain competitive advantages in the enterprise
(Mclachlan, 2015). following differences can be taken within cited firm between management
and leadership
Basis Leadership Management
Functions Leaders influence their team
members. It will encourage
them to do work for
Managers of the cited firm
execute functions of
management. It plays the vital
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accomplishing the objectives
of organisation (Iveroth,
2016). It is required for
building cordial relations with
PMC employees.
role in cited firm for taking
stable position in the
enterprise.
Accountability Leaders are not responsible for
making accounts for cited
firm.
However, management of
PMC is responsible for
maintaining accountability of
the organisation which assists
in making effective operations
(Yemm, 2013).
Relationship Leaders of the cited firm
cannot work as managers.
Managers of the chosen
company participate in
operations asa for working as
leader. This is because; they
can give guidance to
employees regarding business
objectives (Morris, 2015).
Followers All members of PMC not
follow the guidance of their
leaders. Only voluntary people
follow leader’s advice (Pater,
2014).
Employees not always follow
manager guidance.
Concern Leaders carry out the actions
for achieving their goals which
helps in satisfying the people.
As compare to this,
management only concentrates
on the organisation goals
(Lyon, 2016).
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2.3 Compare different types of leadership style for different situations
In PMC, there are different types of leadership style which help to deal in various
situations. Below are the style which taken by cited firm to make positive results within the
enterprise: Autocratic leadership style: According to this style, manager of the cited firm determines
roles and responsibilities of each member within the organisation (Rothman and Hastie,
2013). Therefore, the employee of PMC has no right to participate in the business
activities. Employees cannot share any ideas and view regarding concern objectives. For
example, chosen company faces losses from some years in leadership, management and
administrative problems. Therefore, they have to make positive outcomes for develop
relations with making organisation objectives. (Cabral, Hanson and Reilly, 2016).
 Participative leadership style: As compare to autocratic style, when PMC adopts
participative leadership style every worker participate in the decision-making process.
Each employee has their roles and responsibilities for achieving the business goals. For
instance, cited firm face losses from some time. For solving this issue, chosen company is
required to provide ideas and views of employees regarding problems of the enterprise
(Reddy and Govender, 2014). thus,, it is the best method for achieve positive outcomes
and solving business issues.
2.4 What are ways through which organisation can motivate their staff
Employees feel monotonous when they are doing the same job continuously. Thus, PMC
has to create new ways to perform business tasks through which there employees are motivated
for achieving goals. Below are some ways which can be adopted by cited firm for motivating
their workers: Monetary benefits: With the help of monetary benefits, PMC can easily motivate their
employees. In respect to this, they can provide incentives and bonus to their workers so
that they can work effectively (Mclachlan, 2015). As a result, every member will easily
participate in achieving these benefits. Hence, chosen company will be able to motivate
their employees in an effective manner. Making transparency: PMC can also motivate their workers by developing friendly and
open environment in the organisation. Every employee will easily communicate each
other without any hesitation so organisation can achieve their target easily. When
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workers create positive communication in the organisation performances, cited firm will
be able to do their tasks in positive manner (Bragar, 2015).
 Share ideas and opinion: It is another method through which PMC can motivate their
employees for achieving business outcomes. This is because every member has different
perception regarding the same thing. Thus, when the organisation takes views from
different people they are working very effectively. As a result, cited firm will able to do
their tasks.
TASK 3
3.1 Assess the benefits of team-working for PMC
When various people are working together for achieving common goals, organisation
accomplishes their targets easily (Daniels, 2014). It plays very important role within PMC which
helps in enhancing the effectiveness of team for achieving the goals. It provides various benefits
for the cited firm which demonstrate as follows:
 It helps in developing creativity of every individual within the organisation. When
various members work in a group for same goals, every employee interact with other
workers so that they can develop organisation outcomes (Rothman and Hastie, 2013). It
will assist to gain knowledge regarding PMC objectives in a systematic manner. In
addition to this, it also aids to learn new things and skills for achieving business
outcomes.
 Teamwork also assists in enhancing relationship among various members. This is
because; in team work employee can know each other which will help in building strong
bonding.
Team effectiveness means to achieve goals and objectives of the organisation in a systematic
manner (Reddy and Govender, 2014). In this aspect, team effectiveness can be considers as
follows:
 When employees of cited firm are working in a group, it will enhance productivity and
efficiency of PMC. Thus, they will be able to deliver good and well services to the
customers.
 In addition to this, it will also assist in increasing sales of organisation. thus, cited firm
can attract potential customers and accomplish their targets.
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 With the help of team-working, chosen company can use their resources effectively for
attaining objectives (Cabral, Hanson and Reilly, 2016).
3.2 Importance of team-working as a leader towards specific goals
Team-working is complex which requires high-level patience, co-operation and other
qualities. In the current scenario of PMC facing issues which arise due to inefficient management
and leadership program of the company. Thus, they suffer high loss due to late delivery and lack
of time management (Morris, 2015). To overcome this issue, cited firm needs to do work in a
group so that they can share views and ideas with different people. Team leader of the
organisation is responsible for motivating their team members to attain business objectives. If
they are giving duty for achieving targets, other team members are easily coordinates with
employees to accomplish desired outcomes.
When conflict situation arise in PMC then team-working assist make positive results in
systematic manner. Employees can discuss with each other regarding business issues so that they
can solve problem at the workplace (Lyon, 2016). In addition to this, team-working also saves
time and money to operate business functions for enhancing productivity regarding the
organisation activities.
3.3 Effectiveness of team in achieving business goals
The team is an essential element for every enterprise which helps to accomplish goals and
objectives. If employees of PMC start working in the team then they can contribute their
participation through helping each other within business environment. In team-working, cited
firm can easily identify loopholes so that they can overcome the problems easily (Yemm, 2013).
When staff members work in the group, they are various objectives and goals to which maximise
services of the enterprise. This is helpful in generating large revenue within enterprise with
operating different types functions. In addition to this, all problems of inefficient management,
inappropriate leadership and administering can successfully resolve conflicts authorities. When
cited firm higher capable candidates for operating organisation operations, PMC can easily
achieve their targets and overcome their issues. (O'Connor, 2013).
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TASK 4
4.1 Explains important factors that are involved in planning and monitoring work performance
Monitoring assists in reviewing the current policies and practices of PMC regarding
organisation work. In this aspect, manager of the enterprise continuously examines business
performances which provide clear overview of the current position (Cabral, Hanson and Reilly,
2016). The cited firm offer their services in different part of UK market so it is important to
determine company performances. Due to late delivery of services, chosen company face
problem at the workplace. The company can adopt 360-degree feedback system in which they
can take reviews of customers regarding their satisfaction level. If company gets positive
feedback, then there is no problem regarding business operating functions. Besides this, if the
organisation gets negative feedback then they have to make modifications in existing programs
for solving this issue (Mosley, 2014).
In addition to this, management can also take reviews about employee’s performance and
their behaviour as a team member. Feedback can also be taken by observing and supervising so
that they can also examine worker’s performance of PMC. It is essential to evaluate services that
are given to customers who reviewed as critical analysis of time to accomplish tasks and goals
which allocate to every employee (O'Connor, 2013).
4.2 Plan and deliver assessment of development needs of individual in PMC
With increasing operations in cited firm, manager need to change their system through
company can make their profits effectively. With rising trends of demand, in PMC, there are
various aspects that can be considers for develop business functions. Company need to recruit
new employees through they will achieve positive outcomes at workplace.
With the help of assessment, company can measure their performance which assist to
develop positive things at workplace. In this context, company have to concentrate on training
programs which can be taken as important element within enterprise. In addition to this, PMC
can make their development for identifying recent trends and demand so that they can deliver
accordingly. In this aspect, workers of the organisation make effective results for accomplish
goals of company.
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