Leadership and Management in Service Industry: Hilton Hotels Analysis

This report examines leadership and management skills within Hilton Hotels and Resorts, focusing on talent management and change adaptation. The analysis explores the importance of effective leadership and managerial skills in building the brand image of the company. It discusses various models like Kurt Lewin’s and Kotter's to implement change effectively, emphasizing the need to meet the changing needs of customers and achieve high customer satisfaction. The impact of change on management and leadership styles is discussed, highlighting the significance of effective communication and adapting organizational strategies to achieve the company's vision. The report emphasizes the importance of talent management across different age profiles, and how leaders and managers need to change their strategies to engage employees, develop their skills, and adapt to change, ultimately contributing to the organization's development. The provided content is a valuable resource for students studying hospitality management and leadership, available on Desklib for comprehensive study support.

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Hilton Hotels and Resorts is taken
which a global brand of full service
hotel located in more than 85
countries having about 586 hotels
that provide highly luxurious
hospitality facilities to its
customers. the staff of the company
plays an important role in building
brand image of company which
makes talent management
important in the organisation by
effective application of leadership
and managerial skills.
Management and leadership skills in service industry context
(Hilton hotels and Resorts)
With the changing technology and
changing scenario of business it is
important that the leadership and
management skills are changed in an
organisation which can help in monitoring
the staff members so that they can adapt to
the change. This can help in dealing
effectively with changing needs and wants
of customers so through innovation so that
high customer satisfaction can be gained
which is helpful in achieving a competitive
edge in market.
For effectively implementing
change in Hilton hotel so that
the staff members can adapt to
the change, various models can
be effectively applied like Kurt
Lewin’s model and ADPARK
so that changing needs of
customers can be met. In Kurt
Lewin’s model three stages are
followed which are unfreezing,
changing and refreezing while
implementation of change.
Kotter’s change model has
eight stages which help in
implementation of change in
the organisation effectively.
Introduction Compare and contrast
service sector change
management systems
Talent management
Importance of talent
management

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Impact of change on management and leadership styles
Effect of change on
management and
leadership styles
Effective
communication
Increase
productivity
Impact of change
Change affects the leadership and
management styles as with the
implementation of change in an
organisation it is important that the
leaders and managers change their
styles so that changes can be
effectively implemented in the
organisation. This also helps in
implementing change effectively and
managing talent across different age
profiles like the managers and leaders
who are old and more experienced
need to change their strategies so that
they can implement change
throughout the organisation by
engaging the young generation
effectively.
This can help in managing talent in
company and involving all the age groups
effectively so that change can be adapted
in organisational strategies so that vision
and mission of company can be achieved.
In order to effectively implement change in
service industry it is important that the
talent management is effectively done so
that the employees can be more engaged in
the implementation of change. It can also
help them in developing their skill so that
they can adapt to change and perform their
work accordingly thereby playing role in
their development.
Change management and
leadership skills response to
talent management