Leadership and Management Strategies for The Ned Hotel Analysis

This report provides an analysis of leadership and management practices within the service industry, using The Ned Hotel as a specific case study. It begins by introducing the concepts of leadership and management, emphasizing their interconnectedness and importance within the context of The Ned Hotel's unique architectural background and extensive amenities. The report explores change management, specifically focusing on Lewin's change management model, and its application to The Ned Hotel. It contrasts the application of this model. The report concludes with the importance of effective change management processes to ensure the achievement of desired outcomes, referencing relevant academic sources. This report is designed to offer insights into leadership and management strategies for the service industry.

Leadership and management for service
industry.

Introduction
 Management refers to the organization of internal and external workings of a company so
that the tasks can be performed within the set standards of the company. Leadership is
refers to as the potential of an individual to influence a group of people in order to make
them work towards a specific goal (Suyanto and et. al., 2019.). Leadership and
management are both inter related to each other as without leadership effective
management is not possible and vise a versa. In context to The Ned Hotel, the building of
the hotel has high architectural value. The building was abandoned eight years before it
was converted into the hotel by The Soho House and Sydell Group. The hotel as several
amenities that can provide best in class experience to its customers and have nine distinct
restaurants in the building.

Comparing.

Change management model
• Lewin’s change management model on The Ned and The Marker Hotel
• The Lewin’s change management model includes three phases from which the companies
have to go through in order to effectively and efficiently implement the change in the
management of the company. The three phases are as follows:
• Unfreezing
• Change
• Refreezing

Contrast
 It is important for The Ned hotel to make sure that their employees and staff are ready to
incorporate changes in the schedule and are ready to accept changes(Ye and et. al., 2019.) .
It is also required from the side of the company to make sure that all the queries of the staff
and the management are resolved and appropriate solutions are provided to the employee in
return of their problems.

Conclusion
 From the above presentation it is concluded that it is important for the company to
implement change effectively. The effective implementation change management process
is essential in order to make sure that the company can get expected results.

References
 Suyanto and et. al., 2019. TRANSFORMATIONAL LEADERSHIP: MILLENNIAL
LEADERSHIP STYLE IN INDUSTRY 4.0. Manajemen Bisnis, 9(1).
 Tuan, L.T. and Thao, V.T., 2018. Charismatic leadership and public service recovery
performance. Marketing Intelligence & Planning.
 Wright, D., 2018. Safety and leadership. Construction Engineering Australia, 4(2), pp.24-
25.
 Ye and et. al., 2019. Servant leadership and proactive customer service
performance. International Journal of Contemporary Hospitality Management.

Thank you