Analyzing Leadership and Management in Business Operations Report

This report delves into the critical roles and characteristics of leaders and managers, comparing their functions within an organizational context, exemplified through the case of Bakers Delight. It examines how leadership and management are applied in various situations, highlighting the interplay between leaders and managers in achieving business objectives. The report further analyzes and differentiates between the roles of leaders and managers by effectively applying a range of theories and concepts, including situational, systems, and contingency leadership. It assesses the strengths and weaknesses of different leadership approaches within the work environment and critically evaluates their relevance. The report also explores operations management, its importance in achieving business goals, and the factors impacting it, evaluating how leaders and managers can improve operational efficiencies. The report concludes with an analysis of how various factors affect the business environment and the wider community, providing a comprehensive evaluation of leadership and management in a business context.

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Management and Operations
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Management and Operations
Table of Contents
Task 1..........................................................................................................................................................3
Define and compare the different roles and characteristics of a leader and a manager................................3
Examine with examples how the role of a leader and the function of a manager is applied in different
situations within your organization..............................................................................................................4
Apply theories and models of leadership approach including situational leadership, systems leadership
and contingency in specific situations within your organization..................................................................6
Analyze and differentiate between the role of a leader and function of a manager by effectively applying a
range of theories and concepts.....................................................................................................................7
Assess the strengths and weaknesses of different approaches to situations within the work environment...8
Critically analyze and evaluate the different theories and approaches to leadership in the given context....9
Task 2........................................................................................................................................................10
Explain the critical approaches to operations management and the role that leaders and managers play...10
Explain the importance and value of operations management in achieving business objectives................11
Assess the factors within the business environment that impact upon operational management and
decision-making by leaders and managers.................................................................................................13
Evaluate how leaders and managers can improve efficiencies of operational management to successfully
meet the business objectives......................................................................................................................14
Analyze how different factors in (c) affect the business environment and wider community....................15
Critically evaluate application of operations management and factors that impact on the wider business
environment for your organization............................................................................................................16
References.................................................................................................................................................18
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Task 1
Define and compare the different roles and characteristics of a leader and a manager
Leader: a person who has a duty to lead the organization towards the achievement is known as
the leader. On the other side, the leader has the power and expert for settling on a choice.
Leader Manager
Roles
 Intelligent
 Good, listen.
 Honest
 Confident
 Honest
 Trustworthy
 Faithful
 Well skilled communication
Characteristics
 Transactional
 Democratic
 Transformational
 Autocratic
 Marketing
 Production
 Sales
 Customer service
Manager: an individual has been appointed by the leader to deal with the operational exercises
of a particular branch of an organization. Besides that, distinctive managers have an individual
part to play in an organization, for example, the showcasing supervisor dependably concentrates
on the advertising arranging how to advance items and services in the market.
Regarding the word leader who holds the entire notoriety of an organization. Therefore, the
leaders of the organization need to manage all partners of the organization. Aside from that, a
viable ought to know how to lead an organization(Barrow, Barrow and Brown, 2008). After that,
different kinds of theories and models of leadership move the leaders to lead the Bakers Delight
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at the top position in New Zealand. Hence, different kinds of leadership theories and models will
be clarified in this report.
Examine with examples how the role of a leader and the function of a manager is applied in
different situations within your organization
In Bakers Delight, the leader and the manager both have an individual part to play. As far as
consumer loyalty which mostly led through viable food item and service quality(Click and
Duening, 2005). On the other hand, some of the time an organization needs to face confliction in
regards to with client service. Along these lines, in this circumstance, the part of a manager is
constrained however the part of a viable leader is immense. On the opposite side, as indicated by
the consumer's perspective, the nature of the item does not meet the desire of the client. Thus, the
client disappointed with the item and additionally the organization moreover. Besides that, the
leader of the organization needs to analyze the actual dangers which are made between the client
and the organization. In the wake of deciding the blame, the leader needs to determine it through
taking important and well decision for the organization. Therefore, in this particular case, the
leader needs to give careful consideration to the assembling procedure which is the fundamental
driver of client disappointment. In this manner, he may found that because of the absence of
training the employees can't consent to the innovation. In this way, the leader may organize an
all-around organized training framework keeping in mind the end goal to enhance worker
execution(Davys and Beddoe, 2010).
Situation
Along with this, health and safety are one of the significant portions of Bakers Delight which
created a specific situation. In a particular situation, fire alert system has been harmed by a
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worker, the leader ought not to fire the representative on that particular situation. Other than that,
as indicated by the part of transformational leadership style, the leader must aware the worker
about the significance of fire alarm to deny mischance.
So as to characterize the part and duties of a manager which incorporates singular
correspondence. Along with this, a manager is a person who has a certain responsibility to
perform(Dess, Lumpkin and Eisner, 2008). Other than that, there are different kinds of managers
saw in different kinds of organizations, for example, promoting managers, sales managers,
production managers and overseeing managers of Bakers Delight.
Situation
In a particular situation, a representative shockingly damaged a full tray of Choco pastries which
was extremely costly. Other than that, business manager regularly observe the business income
keeping in mind the end goal to expand the productivity of the organization. Aside from that, the
creation is designated to work the assembling arrangement of an organization, so the manager
needs to manage that specific situation and report to the top management from the organization
to upgrade effective training process in Bakers Delight(DOD business systems modernization,
2003).
Difference between a leader and a manager in different situation
The manager of Bakers Delight holds the full responsibility of the employees who are working
under his/her perception. Furthermore, a female representative was sexually badgering in the
work environment. Moreover, he/she needs counsel with the leaders to make fundamental stride
for representative health and safety. Along these lines, the leader of the organization or the
leaders who possess the organization ought to secure health and safety plans. Therefore, the
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managers need to arrange, sort out, persuade and control the adherents of the organization(Gutek
and Welsh, 2011).
As per the above-talked about situation, the significant part has been played by the leader, yet the
manager likewise has a basic part. On the other side, the creation manager ought to watch the
movement of the employees who got legitimate training and answer to the leader of Bakers
Delight. Therefore, the design manager needs to persuade employees about the notoriety of the
organization(Harris and Brannick, 2009).
Apply theories and models of leadership approach including situational leadership, systems
leadership and contingency in specific situations within your organization.
There are different kinds of leadership qualities should be incorporated into the behavioral
approach of a compelling leader with a specific end goal to go up against various situations. Of
the best case of situational leadership is as of now examined in the above fragment. Moreover, in
this segment, frameworks leadership and possibility with respect to a particular circumstance
will be clarified through contentions (Hill, Self and Roche, 2009). Bakers Delight needs to
manage singular situations with a specific end goal to support in this aggressive world.
Subsequently, some inner dangers here and there happen, and a viable leader has an
unmistakable thought how to manage it. Once in a while, employees need more compensation
regardless of their diligent work and the union leader bolster them to get sought wishes of the
employees. In that specific circumstance, the leader of Bakers Delight needs to assume a basic
part through applying different choices. Along with this, in that specific circumstance, a leader
must counsel with the union leader and arrange the demands of the employees of Bakers Delight.
Moreover, it is the duty of a legitimate leader to give enough compensation and appropriate
workplace to the employees of the organization. Besides that, the leader of the organization
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ought to counsel with different shareholders keeping in mind the end goal to determine the issue.
As indicated by transformational leadership style, the leader must consider the demand of the
representative in the event that they merit it(Indoor location solutions and services, 2012).
Analyze and differentiate between the role of a leader and function of a manager by effectively
applying a range of theories and concepts.
With the assistance of different leadership theories and styles, the parts and duties of a manager
and the leader of Bakers Delight can be recognized and isolated. As indicated by the honing
leadership, the leader of Bakers Delight needs to empower and propel the representative keeping
in mind the end goal to enhance execution. Aside from that, with the assistance of behavioral
theories, a manager of Bakers Delight can create a solid link with different employees to
complete the job in a particular period(Johnston and Bate, 2003).
Situational leaders: This leadership style unites two or three characters of leaders, for example,
the leaders concentrate on the different operational action through taking control of different
kinds of contention circumstance within Bakers Delight. Aside from that, the situational leaders
help the employees to meet their sought objectives and targets. Therefore, the leaders can make a
strong association with their employees to mindful them about obligation and expert
advancement to handle blunder. Alongside that, the situational leaders additionally give
additional consideration on the exercises of their representative execution(Muller, 2009).
System leadership: Stogdill (1974) inferred that fundamental capacities and traits make an
important system of trademark leaders of Bakers Delight. As indicated by system leadership,
individuals are considered with trademark since they conceived. Some of these qualities
adequately created with different individuals of gatherings who make effective leaders by
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decision(Robbins and Coulter, 2005). Other than that, according to showed by McCall and
Lombardo (1983), with the assistance of respects and accomplishments, the leaders can spur the
representative for working under an appropriate system in Bakers Delight. In addition, with the
assistance of this theories, a supervisor and a leader both can increment interpersonal abilities for
organizational execution through a systematic approach.
Contingency: according to showed by the contingency theories of leadership, leaders can be
made not persuaded. Aside from that, practical leadership is sorted out indeterminable and
learnable perspectives. On the other side, it doesn't look for inherent limits and qualities, and the
execution of the leaders is assisted through it. Along with this, the part theories fuse leaders with
readings and exchange of the general group. Other than that, the directorial system manages the
wide open's issues in Bakers Delight. In this manner, it is a contingency system approach that
uses the nostalgia amongst ventures and person. It can be found in different assorted reviews like
the Michigan Leadership Studies and Ohio State Leadership Studies(Terrill and Middlebrooks,
2000).
Assess the strengths and weaknesses of different approaches to situations within the work
environment.
With the assistance of different practices, the natural quality and behavioral approach of a leader
and manager will be assessed in Bakers Delight. Other than that, diverse kinds of approach
incorporate particular quality and shortcoming which help to decide the character of a leader. So
as to run the business of Bakers Delight, the leader needs to manage distinctive situations in the
work environment. As per totalitarian leadership styles, the leaders grasp the basic leadership
expert and use it in the other circumstance. With the assistance of that basic leadership control,
the interior quality and shortcoming of a leader can be measured. For instance, a worker,
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tragically, harm one precious resource of the organization because of the absence of care. In that
specific stage, the other leader will take a few choices, for example, one sort of leader in a flash
fire the representative with no notice. On the other side, this kind of conduct is not anticipated
from a successful leader which demonstrate a shortcoming of the leader(Adair, 2009).
Critically analyze and evaluate the different theories and approaches to leadership in the given
context.
Autocratic leadership: this leadership style incorporates the management with basic leadership
specialist alongside the recommendation of junior employees. Other than that, this leadership
style urges managers to control their staffs and all employees. Along with this, they will obey
with wishes of their managers without illumination. In this leadership style, leaders don't have
full trust in their employees and guidance with other division. On the other hand, this style can't
be utilized where the staffs are trained and shocking, or they are trusting upon the leaders of the
organization to pick arrangements (Tracy, 2014).
Laissez- Faire: this leadership style can be called as "uninvolved" style where the managers give
watchful consideration and give most adaptability to their employees. As exhibited by this
leadership style, managers give a full chance to the worker to set have purposes and resolve
issues with the sensible claim choice. This leadership style is particularly successful where the
employees are especially able, talented and experienced. In like manner, this leadership style
can't be utilized when the executive of the organization is not present (Tracy, 2014).
Transformational Leadership: According to the transformational leadership, it closes fruitful
correspondence structure from management to meet sought destinations and targets. The
transformational leaders will motivation the employees to upgrade their master calling which in
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like manner additions organizational execution. The theories of leadership need to join
management to meet destinations, and the leaders of an organization must concentrate on worker
development and social occasion execution for the achievement of allotted courses of
action(Bass and Riggio, 2006).
Transactional Leadership: as indicated by the value-based leadership, managers of the
organization get certain obligation on the execution and offer prizes to the general population
from the social affair if they meet the due date of assigned assignments. Other than that, the
partners and the managers knew targets and the employees have a tantamount feeling close by
managers for the achievement of objectives and objectives. It is performed when the general
population from the social occasion dismissal to meet targets and objectives of Bakers
Delight(Bass and Riggio, 2006).
Task 2
Explain the critical approaches to operations management and the role that leaders and managers
play
It is the responsibility of a service manager to look after the operation management of an
organization. During dealing with both personal and raw materials, a service manager plays a
leading role. The service manager also oversight the inventory along with the supply and
purchase of merchandise. Besides that, the operation manager supervises and controls costs.
Based on the financial side, a service also helps in keeping the company on track (Heizer and
Render, 2001). They also have brilliant interactive and communication skills, and thus they can
assist the various parts of Baker's Delight to work together. The fundamental approaches to
operation management of Baker’s Delight are the contingency and classical approach.
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Contingency Approach: The contingency approach based on the operation management of
Baker’s Delight relies on upon the theory that suitability of the management is sudden or it is
dependent upon the exchange between the utilization of the executive practices and particular
conditions. According to this theory, the practicality of a leader is more essential (Greasley,
2008). Baker’s Delight can face group effectiveness only when the leaders can become
progressive. Hence, it prompts to undertake motivation and support of specialists. The theory
furthermore communicates that relations or occupation motivations are needy upon whether the
director can both impact and control the situational inspiration of a particular social event. The
contingency theory is made by the management advisor Fred Fielder.
Classical Approach: Secondly, the classical approach of operation management is concerned
with the organization of work, particular necessities of the Baker’s Delight along with the
principles of management and also the supposition of intelligible and perceiving conduct. The
classical writers, for instance, Taylor, Fayol, Brech, Mooney, Reiley along these lines on made
this approach which deals with the change of the original structure of Baker’s Delight so as to
extend the competence (Slack, Chambers and Johnston, 2010). Brech tries to pass on a sensible
procedure to the final structure in light of endeavored general principles as opposed to the care
on correct cases or multiple hypotheses of little significance to the sharpening manager.
Correspondingly, the business analysis is related to the work did basically in the early part of the
latest century.
Explain the importance and value of operations management in achieving business objectives
Coordinating function and control of management cannot be disclaimed in operation
management specifically in companies such as Baker’s Delight. Ultimate coordination and
control is the main thing that the firm utilizes to embrace an exact procedure to comprehend if it
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is truly doing what it expected to do or not. Coordinating and monitoring management focuses
on an extensive range of activities for ensuring the targets and objectives of Baker's Delight
which are dependently being met in a satisfactory and convincing plan (Stevenson, 2005).
Moreover, a part of the first ways to deal with dealing with the affiliation's ultimate control and
coordination unite thing examination, work dispersal, publicizing and progression, courses of
action, and association and circumstance change. In these ways, Baker’s Delight can accomplish
their reliable targets.
Operation management is concerned with the operation, arrangement as well as a change of the
system that delivers and make essential products and services of Baker's Delight. Besides that,
operation management is vital in business operations because it outlines the heart of the
communication system by controlling the operation plan. First of all, quality control is necessary
for managing any operations in business (Reid and Sanders, 2002). On the other hand, operation
management is a significant field of business with clear management commitments, and it is
similar to marketing and finance. The bakery products made for the customer of Baker’s Delight
is a significant issue to the company. Apart from these, quality management is crucial to efficient
operation management particularly when there is a change in the taste of the buyer. Late quality
changes, for example, benchmarking and add up to quality management, outsourcing and re-
laying out have accomplished developments to operations management in the Baker’s Delight
(Apte, Ahn and Guignard-Spielberg, 2011). Benchmarking in as a five-star internal evaluating
process which the association uses to analyze its shortcomings and perceive methodologies for
transforming them into quality to manufacture its client base in the business center. Other than
that, the relationship through its re-building and seat stamping homes has persistently earned the
master in the market.
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