Leadership and People Management Report: UPS, Semester 1

This report provides a comprehensive analysis of leadership and people management practices within the United Parcel Service (UPS). It begins by outlining the documentation required for the selection and recruitment process, including legal, regulatory, and ethical considerations, and the role of a manager in this process. The report then delves into the skills and attributes essential for effective leadership, differentiating between leadership and management, and comparing various leadership styles suitable for different situations. Furthermore, it explores the benefits of teamwork, the importance of a leader's role in fostering teamwork, and methods for assessing team effectiveness. Finally, the report examines factors involved in planning, monitoring, and assessing work performance, including development needs, and concludes with an evaluation of the assessment process's success. The report offers insights into UPS's current challenges and suggests improvements related to leadership, management, and team dynamics, emphasizing the importance of motivation and effective communication within the organization.

Working with and leading
people

Table of Contents
INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
1.1 Documentation for selection and recruitment process................................................3
1.2 Impact of legal, regulatory and ethical considerations to the recruitment..................4
1.3 Part in the selection process........................................................................................5
1.4 Evaluate own contribution to the selection process....................................................5
TASK 2......................................................................................................................................6
2.1 Skills and attributes for leadership..............................................................................6
2.2 Difference between leadership and management.......................................................7
2.3 Compare the different leadership styles for different situations ................................7
TASK 3......................................................................................................................................9
3.1 the benefits of team-working......................................................................................9
3.2 the importance of working in a team as a leader........................................................9
3.3 Review the effectiveness of the team in achieving the goals...................................10
TASK 4....................................................................................................................................11
4.1 important factors involved in planning the monitoring and assessment of work
performance at UPS Company........................................................................................11
4.2 Plan and deliver assessment of the development needs of individual at workplace.11
4.3 Success of the assessment process of UPS..............................................................12
CONCLUSION........................................................................................................................12
REFERENCES.........................................................................................................................13

INTRODUCTION
Present report is based upon the United Parcel Service which is one of the most
famous and larger parcel service in UK. Currently cited company suffering from some issues
such as leadership, management etc. this report will describe different leadership styles which
will help cited company to remove the different conflicts and issues. Apart from this report
also explains the importance roles and responsibilities of leader and manager. Furthermore, it
also explains the importance of team work in the success of business. At the end this report
will focus on the different skills and attributes of leaders.
TASK 1
1.1 select the Documentation of selection and recruitment process for the company.
Company Name:
United Parcel Service
Job role:
Area Manager
Location
United Parcel Service
Description
In order to work in the business, you have provided responsibilities for managing
department in the business. You have providing management team which work under your
guidance and direction.
Salary:
£28,000 - £35,000 per annum
Skills
 Strong communication skill to build a good relationship with employees
 Require knowledge of finance and arts and should be able to use different software
 Good analytical skills.
 Candidates must require desirable to attempt the actions

Personal specifications
Post:
Department:
Attributes Essential Desirable
Qualifications PG and graduation degree
require in management. In
addition to this perfect
knowledge in leadership and
management activities.
Experience in working in the
management or leadership in
any sector of the UK market.
Knowledge and skills Interpersonal and effective
communication skills needed.
Experience to handle database
and make solution for the
customer complaints
1.2 Impact of legal, regulatory and ethical considerations to the recruitment
Legal consideration involves all the laws related to the recruitment and selection
process of employees. These laws play man role in the organisation because through these
law's employee can feel satisfy and safe in the business environment. Success of organisation
is depended upon the performance of employees(Bush and Middlewood, 2013). So hire the
efficient and high skilled employees has been considered one of the most important jobs for
human resource manager. There are different types of laws and regulations which have to be
followed by United Parcel Service.
 Equality Regulation Act 1974: the main of this rule is to remove of all kinds of
favouritism from the country. This rule states that there should be no discrimination
with respect to case, colour, age, sex, religion etc. according to this law cited
company have to provide the same rights, power and facilities to all employees.
 Race relation act 1976: according to this law cited company should provide the same
pay scale to male and female candidates. When an organisation determines their
functions and operation on particular religions, it impacts negatively on the
employees.

 Right to employment Act 1998: this law mainly focuses on the rights of employees at
workplace. Chosen company must protect the rights of employees at workplace.
Through this law workers feels valuable in organisation.
 Disability Discrimination Act 1995: the main aim of this law is to protect disable
people. According to this law organisation have to give same opportunities and
chance to disable people. With this rule Chosen company must protect disable
candidates not to be discrimination when applying for job.
1.3 Part in the selection process.
As general manger has main role in the process of selection and recruitment. Genal
manager of chosen company has many responsibilities. Ha has to monitor and direct all
operations and functions within the company(Lev,2013). Manager of chosen company haos
responsibility to measure the process as well as to implement the changes according to the
requirements. In this order, participation can be made in the following wayess Short listing: this process mainly focusses on the higher skills of candidates. In this
context, United Parcel Service has responsibilities to create short list of employees
troco hire and select the best employees. For the selection process manager can use
different methods such as IQ test, written test etc. p
 Interviews: after the short-listing process, interview meetings are the second stage.
Ion n this process Human resource manger plays an important role. Hr manger of
cited company needs to develop their effective program through interviews. In this
properties' manager can ask the questions from employees according to his/her
qualification and backgrounds. seled company can appoint them with offering
appointment letter.
As a manager it is the responsibility to take part in the selection process in order to select the
best candidate and employee for the development of company growth. It is the best way to
protect the way and give the best employees to the business organisation. Manager and
preplanned the structure along with that, manager hold the activities in a positive manner.
Manager plays the role of interviewer, leader. Manager play role in selection of candidate and
placement induction in which they measure the person.
1.4 Evaluate own contribution to the selection process.
Selection and recruitment process is very important for chosen company because
through this process company i1_1519891847s able to select the skilled employees. In this

way, documents assessed by me as per the needs of united parcel service. Furthermore, to get
the best employees I gave advertisement in the newspaper and social media about the vacant
post(Rock,2014). I tested candidate's IQ level through the various written test.
Selection process should be very smooth and innovative in order to hold the new
things and employee contribution. In this whole selection process I will contribute my
analytical, technical skills in order to select the application plan. Along with that, another
contribution of mine is to recruit the best selection of candidate.
TASK 2
2.1 Skills and attributes for leadership.
A leader is person who creates an inspiring vision of the future and motivates and
inspires people to enhance their performance. Leader of cited company has to follow different
leadership style to enhance his performance(Goetsch and Davis,2014). Leader of chosen
company has to focus on the different skills and attributes of leadership styles which are
given below Passion: leader of chosen company requires passion to accomplish the target in
effectual manner. Effective communication skill: this is one of the most important skill of good leader
because through the good communication skill, leader of cited company can motivate
his subordinates in effectual manner. Through the communication skill, leader can
easily build a good relationship with employees. Team building: team work is one of the best way to increase the productivity of any
business. Good leader should be able to maintain a team work at workplace. Through
the teamwork, employees can share their knowledge and skills with each others and
can enhance their performance with the help of new skills and techniques. Creativity: this is another important skill of leadership. Leader of chosen company
should be creative and innovative. As through the creation and innovative idea he can
solve the complex situations and it also helps to bring future opportunities in the
business. Decisiveness: a good leader should be able to guide and coordinate the employees in
right direction. Supervisor of cited company should provide proper direction and

resources to the employees so that they can perform at high level and will be feel
motivated.
 Flexibility: leader should keep positivity in his or her behaviour and he needs to be
flexible, accepting whatever changes come their way.
2.2 Difference between leadership and management
Management and leadership both are plays a hug role in the success of any
organisation. Leader are person who motivate and guide the employees and his main aim is to
motivate the employees to enhance their performance. On the other hand manager is person
who controls all the operations and function of company. Different between the role of leader
and management are as following
Leadership Management
Leader is person who tries to innovate things Manager is person who administers the
works.
Leader is responsible for developing the
things
Here as manager is responsible for maintain
the operations and functions.
Leader mainly focuses on the motivation of
people. To improve the productivity and
growth of business. Leader uses different
leadership styles and approaches to
accomplish the target.
On the other hand manager mainly focuses
on the business structures. Manger uses
different strategies to couplet the target.
In order to change, leader needs to examine
the performance of employees.
Whereas in order to change and to bring new
opportunities at workplace, manager needs
change business structure and policies.
Leader has responsibilities of solve the
problems among the employees through the
effective communication skill
Manager has responsibilities to examine the
quality of products and services to satisfy the
customers.
So leader and manager of Untied Parcel Service has responsibilities to focus on their skills
and roles to enhance the performance of employees and to increase the brand image of
company.

2.3 Compare the different leadership styles for different situations
Different type of leadership helps an organisation in accomplish the
target(Moore,2013). In order to solve the different situations and conflicts, at workplace of
United Parcel Service different type of leadership styles can be followed.
 Autocratic leadership style: in this leadership style only few persons have power to
take decision at workplace. According to this leadership style, only director, top
management and leader have authority to take decision. In this style employees does
not have power to share their skills and ideas at workplace. This leadership style
benefits employees who require close supervision.
 Participative: this leadership style will help employees of chosen company to accept
changes easily because they play a role in the process. This leadership style used by
organisation when they need to change the business and want to launch new products
and services.
 Democratic leadership style: this leadership styles states that organisation should
operate their functions and operations with taking participation of employees in it.
United Parcel Service should follow this leadership style to improve the business
growth and productivity. With the help of this leadership style cited company can
improve its business, because through this style employee can share their skills and
ideas.
 Cross- cultural leadership: this style is exists where there are various culture society.
 Laiseez-faire leadership style: this style offers authority to employees. In this context,
United Parcel Service should determine roles and responsibilities of each person.
Therefore, workers can take decision without any direction and guidance of top
management.
2.4 Ways to motivate staff to achieve objectives
Motivation plays a crucial role in the success of organisation. United Parcel Service
has to follow different motivation techniques to improve the business growth and its
productivity. Motivated workers will be able to provide their extra efforts to accomplish the
target and this process will increase the benefits of business in effectual manner(Burnett, J.,
2013. ). Following methods must follow by cited company

 Trainings and development: this is one of the best way to motivate the employees.
Chosen company have to offer trainings and development to their employees.
Through the trainings, employee can share their skills, ideas and knowledge with each
other and this process will help cited company to grow in good manner. Apart from
this different cultural and social activity also helps in motivation.
 Reward System: cited company have to offer reward system to motivate their
employees and to enhance their performance. Manager of cited company have to
examine the over all performance of employees and should give reward in the form of
prize, vouchers etc. apart from this chosen company can motivate their workers by
providing incentive and bonus.
 Interacting with the staff: it is the best why to enhance the motivation level of the
employees in order to give them motivation level. Along with that, with the help of
interaction process company can understand employee into more effective ways. This
helps to gain the trust of the employees.
Theories of motivation
There are different theories of motivation which enhance the enthusiasm level of
employees. This is the best effective technique to motivate the employees skilled and
knowledge level. Moreover, there are different theories of motivation such as given below:
Hertz berg's Two Factor
Two factors of motivation theory refers two factors hygiene and motivation factor.
Motivation factors and hygiene factors influence the employee motivation and satisfaction
level. Like motivation factors like giving recognition, rewards and good training which helps
to enhance the motivation level. Another factor is hygiene level which satisfy the employee
needs like clean working environment.
Maslow's Hierarchy of needs
This theory is given by the Maslow's in which they describe about the basic needs of
employees or person who motivates towards them to work. Such as physiological, safety,
love belonging, self esteem and self actualisation. This helps to make the environment
positive and effective. This motivation level encourage the level of employees.

TASK 3
3.1 the benefits of team-working
Success of any organisation is depended upon the team work and performance of
individual. Through the team work, United Parcel Service will be able to enhance the
performance of employees and also can increase their business.
Customer satisfaction is depended upon the team work and customer's satisfaction is key of
success. Advantages of team work are as following
 Increase in efficiency: group work will help a lot in increasing the efficiency of team
members. Team work will increase the productivity of cited company. Chosen
company can improve the performance of their employees by conducting the team
work at workplace. Through the team work, employee of chosen company can share
their skills and ideas with each other and can accomplish the common target with
effectual manner.
 Development of employee relation: with team work concept, chosen company can
build a good relation with employees. Though the good relation employee can share
their issues and problems with management. Workers will feel valuable at workplace.
 Improve service: through the team work chosen company can improve their service
and can easily satisfy the customers. And all productivity and benefits of mentioned
company is deepened upon the customer's satisfaction.
3.2 the importance of working in a team as a leader
Belbin or tucuman Theories
This is the theory which is specially known as effective team building. It is the most
significant model it is recognizes that groups are not fully formed and functioning. Company
should adopt this model in order to the get the best team building. This helps to deal with the
conflicts and provide the best way to handle the group of members ion the company.
This helps to deal with the conflicts:
 Compromising
 Collaboration
 Avoidance
 Assertiveness
 Accommodate

Working in team is very effectual process that help to develop target and outcomes in
systematic manner. These conflicts can be resolved by participating some strategies during
teamwork
 Coordinator: this plays a main role in the success of any organisation. In this context,
these type of people very positive to complete goals and target. With the help of them
cited company can maintain the positive result in business.
 Proper communication: this is another important for the team members to
communicate effectively and properly.
 Clear role and responsibilities: to accomplish the target in effectual manner,
individual in team members should aware of his roles and responsibilities in the team.
This is the main reason that can raise conflicts in the team(Day, 2014).
 Open thinking: it is very necessary for individual to keep their mind open.
 Shaper: shaper is the person who give shape to significant work.
 Plan: planner plays a huge role to accomplish the target because through the effectual
plan organisation can provide the best services and can bring future opportunities.
 Implementer: he is the person who implement the plan to maintain the effectual
results and outcomes at workplace.
3.3 Review the effectiveness of the team in achieving the goals
Effectiveness can be bring in the teamwork by supporting the team members to share
their views and ideas. In this context, employees of cited company needs to work together in
order to enhance their benefits and business. They can make their team more effective by
involving the leaders and managers. As leader are person who direct and motivate the
employees whereas manager are person who control all the operations and functions of
company. Effectiveness of team work can be enhance by analysing the performance of
individual. With the effective team, chosen company can attract more customers and through
this process they can expand their business at global level. Apart from this through the
effective plan and proper schedule team members can understand their target and it will help
them to enhance their performance within the company. In this process leader and manager
plays main role they should coordinate and guide their followers in systematic manner. Apart

from this leader should examine the whole performance of individual. The team within UPS
is more effective as compare to another organisation. Team members of cited company are
able to maintain a good relation with each other, they share their skills and ideas with each
others (Liew and Bunce, 2014).
Performance measurement techniques.
Benchmarking: It is the first technique which helps to make the effective use of resources
with the help set benchmarking company can easily measure their own performance in the
company.
Results base: with the help of results and effective outputs company can easily identifies the
company position on the basis of company results. This helps company to make effective
productivity level in order to get the best services or customer protection.
Quality of work: this is the best technique when company measure the performance quality
is the foremost function and priority of the company which makes productive goods services,
if company quality is good and effective that means company performance is good and
effective.
Productivity: Employees productivity is the technique which easily measure the company
performance.
TASK 4
4.1 important factors involved in planning the monitoring and assessment of work
performance at UPS Company
There are various methods through cited company can measure performance of the
employees in systematic way. Monitoring and measurements plays a huge role to raise the
performance level of employees (Shildrick and MacDonald,2013). Through the measurement
and monitoring, employer can get to know the skills and work ability of their employees. It
will help to cited company to know about the productivity of the employees at individual
level. Monitoring can be done in cited company by feedback process on quarterly basis.
Following methods can be use for determining performance