Analysis of Leadership and Management Practices at Starbucks

This report examines the leadership and management practices of Starbucks, focusing on the roles of leaders and managers in driving organizational effectiveness. It explores the differences between leaders and managers, their respective functions, and their impact on employee motivation and company performance. The report provides a critical evaluation of various management and leadership concepts, including different leadership models such as autocratic and democratic styles, and how they are applied within Starbucks. It also analyzes the relationship between line managers, leaders, and HR representatives in managing employees, emphasizing the importance of HR in creating a positive work environment. The report highlights the strategic plans and implementation processes used by Starbucks to maintain its competitive edge, including market research, training programs, and risk management strategies. Finally, the report discusses the challenges faced by the company, such as external environmental factors and employee conflicts, and the strategies used to overcome them.

Managing and Leading
people
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Table of Contents
INTRODUCTION...........................................................................................................................3
Management and leadership............................................................................................................3
Role of leader and manager for Starbucks' effectiveness............................................................4
Leader vs. manger........................................................................................................................5
Critical evaluation of management and leadership concepts.......................................................6
Models for leadership and management..........................................................................................7
Evaluate the relationship between the line manager, leader and HR representative in
management of people...............................................................................................................11
HR representative in managing people......................................................................................13
Conclusion.....................................................................................................................................14
REFERENCE.................................................................................................................................15
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INTRODUCTION
Management and leadership are key activities of any organization to create attractive
business profile. These are approaches that play crucial role in preparing strategic plans and
creating balance for transaction of products adequately. The present report is based on
understanding different approaches of management and leadership of Starbucks. It is world
famous wide spread public limited company of UK that provides coffee and sandwiches to
million customers worldwide. There is around 23000 workers perform for effectiveness of entity.
In this regard, professionals management styles and techniques regarding entity's development is
to be determined. However, through this study, learner can learn various methods for
establishing relationship between manager and leader. In addition to this, different leadership
theories and method for proper management of business organization is to be recognized. It
represents HR role for managing employees to create positive environment of firm.
MANAGEMENT AND LEADERSHIP
Management is a concept for systematic planning procedures and controlling over
organization's activities. In accordance to this, manager of Starbucks analyses current position of
firm, makes plans, organizes and monitors over business activities. Therefore, planning
procedures for transaction of goods including quality services of business entity is performed by
manager of firm. In addition to this, for reaching out set target and implementing efficiency of
firm leader plays vital role at workplace. It influences performances and proper role model of
employees for increasing productivity and profitability of coffee shop. Further, for managing and
leading people manager as well leader are essentials for company's creating growing reputation
in market.
According to Courtney and et.al. (2015) Management is key element for Starbucks'
increasing efficiency including transaction of goods and services and quality services of coffee
shop. Moreover, there are different departments' manager presents their effective performance
for overall business entity's development. For instance; marketing manager, production, HR,
manager for reducing risk. Thus, coordination of all departments is vital for managing business
activities at high level. In accordance to this, several departments managers formulate strategies,
implement and evaluate plans to overcome issues occurs in entity. Proper working performances
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of professionals lead to increase quality services of coffee products. Moreover, manager
implements action plan for developing profit earning capacity of firm with customer satisfaction.
It impacts on demand for products and also influences market position regarding quality services
of Starbucks. Including this, entire development of organization is obtained by making business
activities action oriented.
Different strategies are applied by managers of firm for increasing productivity and
creating balance between production and distribution system of organization. As per the views of
Bloxham, Ehrich and Iyer (2015) optimum utilization of resources and decisions are made by
managers for systematic business approach of coffee products. Hence, management concept is
key component for increasing product value of entity in market, satisfactory items lead to
increasing in demand for goods and services. It increases strength to face competition and
making valuable position in global market.
Leadership is an activity of organization to overcome issues occurs at workplace. Under
leadership concept, leader of firm builds team of members and further sets goal to accomplish
task. It includes job performance related to encouraging workers for coordination in group with
motivation, analyzing employees' performances, creating coordination in organization's
effectiveness. In opinion of Bolman and Deal (2014) leadership is useful for personal and
professional development of employees as well helpful for making atmosphere of Starbucks
more positive. In this regard, leader of firm sets target for team building and expects employees'
good contribution for accomplishing task. Therefore, through coordination and supportive role of
all team members leader get succeed for qualitative services of Starbucks.
In equivalent views of Bolman and Deal (2014) leader plays crucial role for obtaining
better quality services of coffee shop as well valuable for personal and professional development
of workers. It influences positive working environment as well helpful for entire growth of entity
effectively. In this regard, leadership is a systematic approach for proper management and
implementation of business activities. Including this, coordination of leader and manager
remains vital for developing quality products and existence of entity in market.
Role of leader and manager for Starbucks' effectiveness
Manager and leader of organization are valuable job performer for development of firm.
Their effective role influences quality services and positive atmosphere of coffee shop. In this
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regard, different functions of leader and manager can express as follows that impacts on firm's
atmosphere:-
 Analyzing market research to identify product value and organization's reputation in
market.
 Preparing strategic plans for implementing productivity and optimum utilization of
resources.
 Organizing training and development programs for developing working efficiency of
workers.
 Creating positive and healthy environment of Starbucks to sustain goods value and
increasing efficiency in product quality.
 Preparing strategies for managing risks and solving out issues occurs at workplace.
 Providing additional benefits such as bonus, incentives etc. to employees for better work
quality.
 Creating supportive and coordinating atmosphere of firm for increasing learning power of
workers.
Thus, manager and leader of Starbucks plays all above mentioned crucial roles for developing
quality services and creativity at workplace. In addition to this, entire growth of organization for
economic including other departments' development is impacted through these tools. According
to Boyatzis (2014) managers are those professionals who work for managing issues occurs at
organization. Moreover, these are valuable for overcoming problems and getting support from
employees for coordination. It is useful for developing qualities and proper atmosphere of firm.
Thus, leader and manager are essential performers of organization to gain systematic business
approach at high level. Therefore, varieties of ideas are obtained for Starbucks' effectiveness.
Leader vs. manger
Both leader and manager play significant role for Starbucks' effectiveness. Differences in
their functions and characteristics can be comprised as below:-
Bases Leader Manager
Orientation People oriented Action oriented
Functions Accomplishes task Manages risks
Method for performance Builds team for reaching out Directs and evaluates
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set targets.
Time periodical Long term basis Short term basis
Relation with workers and
entity
Motivates members for
effective coordination in team
building.
Evaluates business
performance and makes
decision for effectiveness of
organization.
Hence, there are variances in leader and manager's performances for implementing
strategic plans. Carter (2015) explains that leader plays people oriented functions including
building team and encouraging people for better performance. It impacts on achieving
organization's targets. Varieties of tools and techniques are obtained by coordination of leader
and manager in increasing efficiency of Starbucks. In addition to this, manager performs role for
short run period that makes decisions for better quality services of entity. It is useful for
developing different factors and departments of coffee shop. Thus, manager are important for
entire development of firm at high level. Manager of company evaluates business performance
and makes decision for strategic planning including using various techniques for better coffee
products. Moreover, leader of the firm builds team and segments work among members. It also
includes function of recognizing workers' performance as well provides training and
development programs for their effective coordination at workplace.
Critical evaluation of management and leadership concepts
Cavarretta, Piccolo and Uhl-Bien (2015) claims that lack of coordination of employees
reflects environment of organization. It is determined that all workers do not support for team
building. In this regard, conflicts and disputes arises at workplace due to misunderstanding and
lack of support among them. However, occurrence of different problems are determined that
impacts on working environment of firm. It reflects relationship of entity with other businesses
of country and firms from other nations. In addition to this, employees even with motivation
works hard but do not get any reward. It emerges negative attitude towards further performances.
It disturbs environment of Starbucks.
Therefore, a large distance occurs between actual and standard performance of business
organization. It effects on other factors of firm including finance, production, research and
development that presents market position of Starbucks. In this regard, various elements and
tools of organization get impacts also effects on relationship with other business entity.
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Moreover, various drawbacks are determined to present business profile. Courtney and et.al.
(2015) argues that external environmental factors impact on entity's performance. Hence,
changes in these factors including political, socio-cultural, technological and legal effects on
business profile of company. However, changes in government policies like rules and regulations
for nation's economic stability get effected on performance of organization. These uncontrollable
factors requires preparing strategies for development as well imbalanced expenditures and
investments are occurs. It leads to spend more money than sufficient for implementing strategies.
It is because for adopting new technologies, company has to spend more therefore economic
structure of organization effects. In accordance to this, export and import of coffee products get
impacted.
DiPaola (2016) explains that strategic plans and implementation are required for
developing working efficiency of Starbucks. Thus, strongly focused on these strategies
organization can get effectiveness. It is useful for increasing quality services and working
efficiency at workplace. In this way, firm's creative factors are obtained that impacts on creating
organizational structure and economic position. Including this, providing training and
development facilities to workers perform at workplace is helpful for encouraging them. It
influences better work performance that is useful for Starbucks' good reputation in market.
However, sustainability of organization in competitive market is obtained through these
strategies. It is considered that manager and leader are useful for increasing efficiency of coffee
shop. In addition to this, various ideas are generated to make decisions for recovering issues
arises at workplace. It increases strength for facing competition as well effective goodwill of
entity can be determined through these tools. In this regard, development of organization and
workers are achieved through proper market research. Leader and manager of coffee shop
remains great components for increasing service qualities of firm.
MODELS FOR LEADERSHIP AND MANAGEMENT
Leader and manager of Starbucks' applies different approaches and theories for
implementation of organization. In accordance to Dworzynski and et.al. (2014) leader uses
leadership styles to handle and control over employees performances such as autocratic,
democratic, people oriented, situational/contingency, task oriented and transformational
leadership. These are different styles and patterns for encouraging people for their contribution in
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accomplishing tasks. According to situations, leader follows different approaches for Starbucks'
effective performances. Thus, various theories for leadership are applied for effective roles in
contributing for development of organization. In addition to this, managers are also uses
different theories for managing overall business activities including transaction of goods and
services with quality services of coffee shop. Hence, leadership theories and management
concepts can express as follows.
Autocratic leadership is disciplined and systematic approach of leadership in which less
allowance for members' views are shared. Including this, there is high control of leader is
obtained for leading employees. Therefore, limited creativity is determined in team development.
In accordance to this, limited opportunities for contribution is considered under autocratic
leadership style. However, autocratic leadership is strict and most powerful determined approach
for leading workers. As per the point of view of Flett and Hewitt (2015) it is determined that
workers who perform under autocratic leadership style have to follow rules and regulations
provided leader. Moreover, there are less sharing of targets and action plans are expressed by
leader of the group. In addition to this, there are some limitations discloses as interest for
working performance remains bounded. In this regard, it is strict ruler and obligated rules for
leading people related to contribution for team building.
Under democratic leadership style, team development and skills of employees are
increased at high level. According to this approach, leader shares target and action planning in
front of employees regarding team spirit and building. Thus, effectiveness of coffee shop and
service qualities are developed in various ways. It is helpful for individual's growth for
performance and working efficiency. Giarola, Bezzo and Shah (2013) express that leader
promotes each member for contributing in team work and able to engage all workers for their
great contribution as per abilities. In this regard, effective qualitative approach is obtained by
which all members are liable for sharing their views and ideas related to team work. It is also
valuable for increasing quality services of coffee products as well emerges interest of workers
towards team work. It influences positive attitude and perception of workers for contributing in
team building. Therefore, democratic leadership is valuable for generating varieties of ideas to
accomplish task and also increases interest of workers for work in a group.
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Leadership approach related to people oriented is able encourage creativity and learning
abilities of workers for effective team work. However, leader of the team encourages employees
for their best coordination in team building and working together. It is related to improve team
spirit among workers who perform at workplace to meet targets. Goetsch and Davis (2014)
explains that people oriented leadership is highly participate for team building and taking
advantage of members for effectiveness of Starbucks. In accordance to this, it is necessary for
organization to increase creativity at workplace by effective coordination of members.
Hallinger (2013) argues that all employees do not coordinate effectively for team
building and creating high spirit for increasing efficiency of organization. Moreover, team
oriented strategy also reflects technologies and participants' behavior for achieving tasks. It
disturbs atmosphere of organization also impacts on reputation of Starbucks in competitive
market. Thus, firm requires to increase its efficiency by formulating, implementing and
evaluating strategies for effectiveness as well it will be useful for enhancing quality services of
firm. It is considered that good understanding among employees and coordination for making
workplace more creative is useful for effective leadership approach.
In opinion of Holsinger and et.al. (2015) task oriented leadership approach is valuable for
accomplishing task. It is evaluated that for handling different issues occurs in Starbucks
organization meets its target. Moreover, it is highly structured planning process for implementing
quality services of coffee shop. Under task oriented leadership approach, various leadership
styles can be applied for effective coordination of workers. It can be autocratic, democratic,
transaction and transformation leadership technique for developing efficiency of organization's
work. However, task oriented strategy is considered for short term period as well valuable for
providing varieties of coffee and sandwiches to different customers. In this regard, different
leadership approaches are determined for implementing Starbucks' reputation in market.
Under transaction leadership approach, short term goals of Starbucks' are handled that is
useful for achieving strategic objectives of organization. According to Latham (2014) control
over external environmental factors of organization is managed by approaching leadership style
of transaction. It is related to create relationship of entity with coffee and sandwich to gain
optimum utilization of resources. Therefore, short term strategies of Starbucks' is achieved at
large scale. It is valuable to sustain market position of entity even by facing competition.
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Management of organization and entities' activities including planning, decision-making,
forecasting and controlling are determined. Under this process, manager of Starbucks analyses
issues and makes plan to recover as well processes plans to gain effectiveness of coffee shop.
Various theories and applications are applied for managing risks occurs at workplace. However,
varieties of ideas are generated for launching, advertising and attracting people regarding product
and its quality services. Moreover, different departments of firm are get managed for
implementing action plans that is helpful for entire firm's development. It impacts on financial
position as well valuable for making its great position in competitive market. According to
Nahavandi (2016) management is effective concept for recovering issues and managing all
activities of Starbucks. In this regard, organizational economic and other sectors' performance is
analyzed by which efficiency in work is obtained.
Parhankangas and Ehrlich (2014) augurs that inefficient management approach reflects
environment of firm including this it disturbs entire business activities of firm. However, quality
services and efficiency of coffee and sandwiches get impacted negatively also decreases demand
for services. In addition to this, formulating and action planning for strategic implementation
effects on company's goodwill in market. It effects on strength and weaknesses of firm to present
competitive strategies of Starbucks. Moreover, changes in market environment as well external
uncontrollable factors impact coffee shop's position in competitive market. It impacts on quality
services and efficiency of firm to face competition and making relationship with other entities in
global market.
Hence, systematic management and adequate transaction of goods can be obtained by
following strategic plans strongly. It is helpful for creating balance between production and
distribution of coffee products for Starbucks. In this regard, various tools and techniques are
applied for improving quality services of organization. It is valuable to gain effectiveness of
entity through market research and making decisions to achieve effectiveness of firm.
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Evaluate the relationship between the line manager, leader and HR representative in
management of people
Line manager is a person who directly manages resources, employees and operations in
pursuit of achieving specific functional and organizational goal. According to Solomon, Costea
and Nita (2016) Line should responsible to provide support his/her team members, offering
encouragement and delivering positive and constructive feedback on daily basis also influence
organizational productivity and customer satisfaction. Line manger have several responsibility
related to organizational goal like hiring talent, conducting training program, providing coaching
and performance feedback, monitoring individual and team performance versus target, take
corrective actions, check quality standards for all processes also provides report on productivity
and overall organizational performance.
It plays an important role in the overall organizational performance.
While the HR manager role in developing and approving the firm strategy, takes decision
at every level of employees. Line manager main role to ensure that new programs are effectively
and timely implement or not and to check the effect after the changes. They are well positioned
to identify problems with the strategy execution programs and also the efficient utilization of
resources. As per the point of view of Turner and Hartley (2016) Hr manager has two basic
functions: Overseeing departments functions and managing employees. Human resource well-
versed in each of the human resource discipline like compensation and benefits, training and
development, employees relations and recruitment and selection. Core competencies of HR
manager are good communication skill and decision making capability based on analytical and
critical thought process.
The role of HR manager is to manage, create, implement and supervise policies and
regulations which are mandatory for everyone d also have knowledge for its appropriate
functioning. HR manager provides guidance and direction regarding to the compensation and
benefits, HR manager strategic compensation and performance management. HR manager
should organized the employee training and development, leadership training and professional
development seminars and workshop to improve performance and productivity. Employee
relations are also managed by HR and also responsible for resolving workplace issues. HR
manager has ultimate responsibility for preserving the employer-employee relationship through
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designing an effective employee relationship strategy. HR managers are responsible to meet the
workforce demand. An employment manager recruit and selection of the talent in an
organization and retaining the talented employees. Leader have an individual ability to influence
and motivates others towards accomplishing star buck goal. Leaders are totally people oriented
they maintain proper relationship with their team members in order to get efficient work. Leaders
are also responsible towards the conflicts solving between the team members. Leaders play an
important role to accomplish the assigned task and target. All the managers line, HR and leader
are equally responsible towards the achievement of organizational goal. In opinion of Nahavandi
(2016) Line managers maintains a direct relationship with the low level workforce while the
leaders lead the team member within an organization at the middle level of organization. HR
manager monitors and control all the level of activities from top to bottom. Line manager should
report all the level of activities to the HR manger.
All the roles and responsibilities are interrelated to each other their major goal are to
achieve maximum productivity with the better accomplishment of assigned task. Common role
of all the three managers are encouragement, motivate, maintaining positive environment,
monitor and control the all over performance of the Star buck. Customer satisfaction and loyalty
is major responsibility for all the members of an organization. Hallinger (2013) explains that
Manger should analysis the need of training program, provide better compensation and reward
program towards the better accomplish of task. Use of technology and other digital media
marketing mode which influence the customer to purchase the services. HR managers are not a
people oriented they are usually task oriented which helps in improvement in the level of
performance.
A manager is the representative of enterprise. They are also engaged seminars,
conferences, counseling and general meeting etc. A leader traits helps in integrating the personal
goal of the employees with the organizational goals. They also trying to coordinate the efforts of
people towards a common purpose. They also influence and get willingness cooperation and urge
to accomplish the objectives. Leader must possess multi dimensional traits and sharing the
knowledge feelings, opinions and desires with the employees. He can also utilizing the
knowledge and experience for guiding the employees when they require. Mangers should plan
the strategy and effectively implement the strategies and policies in order to get competitive
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