Management & Operations 1: Leadership and Management at Tesco

This report analyzes the roles of leaders and managers within Tesco's operations, comparing their functions and responsibilities. It explores leadership theories like situational leadership and contingency theory, examining their strengths and weaknesses in various scenarios such as conflict resolution and rapid change. The report delves into operational management, discussing how leaders and managers can improve efficiency and achieve business objectives. Furthermore, it defines the impact of business environment factors on operational decisions. The report also highlights the importance of strategic decision-making, communication, and adaptability in achieving organizational goals. The study uses Tesco as a case study, providing practical examples of how leadership and management principles are applied in a real-world business setting, emphasizing the importance of aligning leadership styles with specific situations and fostering a productive work environment. The report also emphasizes the importance of strategic decision-making, communication, and adaptability in achieving organizational goals.

Management &
Operations
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Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Explain and making comparison of role and feature of leader as well as manager....................3
Analyse and differentiate between the role of a leader and function of a manager by effectively
applying a range of theories and concepts...................................................................................5
TASK 2............................................................................................................................................6
Provide explanation regarding examples of leader and manager must be applied in various
conditions.....................................................................................................................................6
Explain different kind of theories as well as model in improved way.........................................7
Examine strengths and weaknesses to appraise different approaches to situations within the
work environment........................................................................................................................9
TASK 3............................................................................................................................................9
Explain various approaches that is connected to operation management and role of leader and
manager in it................................................................................................................................9
Significance and value for managing operations in accomplishing goal of organisation..........11
Evaluate how leaders and managers can improve efficiencies of operational management to
successfully meet business objectives.......................................................................................12
TASK4...........................................................................................................................................12
Define various factors linked to business environment that imposes direct influence on
operation management and decision taken by leader and manager...........................................12
Analyse how these different factors affect the business environment and wider community...13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15
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INTRODUCTION
Management and operation is important for achieving objectives business organisation in
targeted period of time. It is assess that operation management assists in handling various
activities of Organisation in improved manner. This report is undertaken on the company named
as Tesco. It is determined as a famous company which is situated in UK. They provide a wide
variety of goods and services such as convenience to its user for fulfilling their needs. In
reference of groceries, Tesco operate their business in approx 11 countries around the globe. The
organisation focuses on bringing their organisation in US in 2013 and also explores their
Organisation in two different areas such as Finance, clothing and internet facility and so on.
They introduce innovative store which is named as Jack Store. The main purpose of business
organisation is to target large number of customer for achieving profit in future period of time.
The primary purpose of this assignment is to use the style of leadership for conducting different
functions in good manner. They also provide information that must be related to various models
of leadership and Management in improved manner (Choi, Cheng and Zhao, 2016).
TASK 1
Explain and making comparison of role and feature of leader as well as manager.
Introduction to the company
The management team focus on different policies which offer direction to its
subordinates in order to perform different responsibilities. In given assignment, it is necessary to
have a proper understanding regarding environment that help in operating different operation
organisation in an appropriate manner. Tesco provide various ranges of goods and services to its
customer in order to satisfy their needs. In reference of groceries, Tesco expand their business
around the globe with operating its organisation in approx 11 countries. The company also bring
their organisation in US in the year of 2013 and also spread their business in different areas such
as clothing, furniture as well as financial services and so on.
The leader is determined as an individual person who focuses on influencing its
subordinate of organisation. In discourse of Tesco the leader emphasize on motivating its staff in
appropriate manner. And also they focus is on achieving goal and objective in pre-decided period
of time. It is the responsibility of leader to assign work to its staff member and also emphasized
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on conducting operation by its employees in short span of time. It also increases the productivity
as well as profit margin of organisation.
Role of leader
The leader emphasize on achieving goal as well as objective of business organisation in
stipulated period of time.
Moreover the leader provide clear image in respect of vision of organisation for
performing various tasks (Price and Forrest, 2016).
Characteristic of leader
It is important for leader to have good communication skills for encouraging subordinate
for performing their work.
Moreover the leader must be confident for motivating its employees that help in
increasing productivity level in future period of time.
The manager is considered as an individual person who focuses on planning, organising
staffing, directing as well as controlling the whole process of organisation. It increases
experience level of individual person and also their performance in future period of time.
Role of manager
In context of Tesco, the manager emphasized on achieving vision as well as mission of
business organisation in targeted period of time.
The manager is significant for providing appropriate information to its employees in
respect of policies as well as procedure.
Characteristic of manager
In context of Tesco, the managers have a superior communication skill for performing
different functions of company in good way.
It is significant for manager to have innovative ideas for conducting different activity and
function in good way.
Role of leader and manager is differing in Tesco. There are various responsibilities
which are fulfilled by both of them for handling different activities of Organisation in good way.
Leader
Strategist the leader of Tesco focuses on improving various initiatives for assessing and
considering current situation of organisation (Ravindran, 2016).
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Decision-maker the leader focuses on evaluating as well as identifying the condition of
organisation in good way. It is necessary to take strategic decisions for the organisation.
Manager
Monitor this is determined with governing as well as supervising different activity of
organisation.
Conflict resolution the manager or supervisor of Tesco get included in resolving different
conflicts among employees as well as subordinate.
Analyse and differentiate between the role of a leader and function of a manager by effectively
applying a range of theories and concepts.
There is a different between role and function of manager and leader that is going to be
mentioned below:
Basis Manager Leader
Meaning The manager is considered
as an individual person who
focuses on planning,
organising staffing,
directing as well as
controlling the whole
process of organisation.
The leader is determined as
an individual person who
focuses on influencing its
subordinate of organisation.
In discourse of Tesco the
leader emphasize on
motivating its staff in
appropriate manner.
Approaches The manager is significant
for providing appropriate
information to its
employees in respect of
policies as well as
procedure (Sartal,
Rodríguez and Vázquez,
2020).
Moreover, the leader
provide clear image in
respect of vision of
organisation for performing
various tasks.
Subordinate Workers are subordinate of
manager
Followers are the
subordinate of a leader.
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Style Transactional style. Transformational style
TASK 2
Provide explanation regarding examples of leader and manager must be applied in various
conditions.
There are different types of duties which must be fulfilled by leader and manager in different
situations. In context of Tesco, there are different kinds of changes which is necessary for
organisation in order to satisfying the need or requirement of individual person that help in
change in policies or procedure of Government and so on. There are explanation regarding
various situations in context of Tesco and the role as well as function of leader and manager also
mentioned in detailed manner which is going to be mentioned below:
Conflict resolution herein it provides a description regarding how to resolve the issues as
well as problem which are occur within Organisation in an appropriate manner. For instance, in
reference of Tesco, the condition in which resolving issues as well as problem that assists in
creating product and services according to the requirement of customer that helps in increasing
productivity and profit margin and also offers appropriate services to its customer. It is also
helpful in accomplishing goal and objective in targeted period of time. The employees conduct
their operations and activity of organisation that help in resolving different kind of issue in good
way. There are various reasons that arises difficulty in conducting work with its team member in
improved way and unclear decision in relation to its employees (Lee and Tang, 2018).
Role of leader the leader is significant in order to resolve issues and problems in good way.
In reference of Tesco, it is the duty of leader to provide clarification regarding vision of business
organisation for conducting work that helps in accomplishing goal. It is important to have
necessary competence and knowledge for conducting work in good way. And it is important to
have a good communication with its member of team while dealing with complexities as well as
issues that help in achieving favourable results and performing work in better way.
Role of manager in discourse of Tesco the manager as well as leader is very significant to
make appropriate strategy that helps in clarify task which must be accomplished. The manager
focuses on providing assets to its staff member for conducting their work in better way.
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Rapid change there is various types of changes which must be arise within business
organisation for fulfilling the requirement of its user. There are different advantages in respect of
commodity and services that is provided by company according to need. For instance, the
administration of Tesco emphasized on bringing appropriate modification that helps in offering
different kind of services to its user. It is also helpful in bringing innovative technology that
helps in achieving competitive advantage over rivalries at Marketplace. Therefore, it is important
for business organisation to bring innovation for rapid changes within company for conducting
various tasks in better manner.
Role of leader The leader emphasized on choosing capable candidate for performing
various tasks in appropriate way.
Role of manager it is very significant for conducting different strategy so that the person
can conduct their task or work in better way.
Explain different kind of theories as well as model in improved way
Situation leadership theory the leader focuses on carry out their roles as well as
responsibilities as per various situations. This model is founded by Paul Harsey. There is
different kind of leadership such as delegating, telling, selling and participating. In reference of
Tesco, the administrator emphasized on using the relevant theory in various situation that offer
direction to its workforce for conducting different work in an appropriate manner by resolving
various issues (Schnepp, Vidal and Hawley, 2017).
Strength this is useful in offering motivation to its subordinate and it is beneficial for
providing growth and development to its staff member for taking good decision.
Weakness the primary weakness of this concept is that they do not offer proper information
and that create confusion which is determined as a weakness for organisation.
Situation system leadership Theory the leader emphasize on managing various situation
in good way and also performing their duties in an improved manner. In reference of Tesco, the
individual person emphasized on performing or conducting their accountability in improved
manner for offering appropriate direction to company.
Strength this model is good for the new venture because it is important to assign work to its
subordinate in systematic manner by considering all policies tactics in good way for
accomplishing favourable results.
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Weakness The primal weakness of this concept is that it occur complexity while managing
various activities of organisation in good way.
Task oriented theory this is emphasized on alerting task as well as implementing which is
needed for a completion of favourable results by finishing the work on timely manner. In context
of Tesco, it is beneficial for team member to plan and organise various method in good way and
also assigned the task to its subordinates and appropriately communicate the goal for
accomplishing it.
Strength the capability of this model is to clarify the need of business organisation. The
member emphasize on conducting duties in good way that is the main strength of organisation.
Weakness the weakness in relation to this concept is it is complex for organisation to bring
innovation for conducting their work in good way because some time it reduces the satisfaction
level of subordinate.
Contingency Theory of leadership as per this theory, the leader focuses on handling
various situations for taking appropriate decision. The manager focuses on adopting this theory
for handling the present situation in good way.
System Theory of leadership this is considered as a leadership in which the leader
generating the environment of organisation in such a way in which the individual person
performs their work in good way. It also increases productivity as well as profit margin in future
period of time. As per this theory, there is a proper administration for various functions as well
as activity of organisation (Lockwood and Euler, 2016).
The application of chaos theory and management by objectives
The management by objective is determined as a management model that offers
description in respect of goal and objective of process of management. The main focus is on
offering appropriate contribution for achieving goals as well as objective of Organisation. In
reference of Tesco, it is important to apply various concepts that help in achieving favourable
outcomes in upcoming time period.
Chaos theory there is different kind of things that must be bringing changes within
behaviour of consumer at market place. In context of Tesco, it is important to apply various
concept of new business venture for bringing alterations as per various circumstances that is
determined as a chaos. The concept is appropriate to bring alteration within company that must
be accepted in upcoming period of time.
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Examine strengths and weaknesses to appraise different approaches to situations within the
work environment.
Situation leadership theory the leader focuses on carry out their roles as well as
responsibilities as per various situations. This model is founded by Paul Harsey. There is
different kind of leadership such as delegating, telling, selling and participating. In reference of
Tesco, the administrator emphasized on using the relevant theory in various situation that offer
direction to its workforce for conducting different work in an appropriate manner by resolving
various issues (Schnepp, Vidal and Hawley, 2017).
Strength this is useful in offering motivation to its subordinate and it is beneficial for
providing growth and development to its staff member for taking good decision.
Weakness the primary weakness of this concept is that they do not offer proper
information and that create confusion which is determined as a weakness for organisation.
Contingency theory: Benefits: This theory is useful for managers in terms of improving the decision making
and leadership skills and also permit them to manage the change considering the policies
as per the situation. Drawbacks: It is quite complex in nature and also very simple but when it comes to the
practical it become more complex and critical.
System theory: Benefits: This theory tends to increase adaptability of company considering the
environmental changes considering its parts. It also tends to enable for the adaption of
needs of environment and decisions in terms of keeping in mind the external and internal
environment.
 Drawbacks: In this the nature of inter-dependence is not defined and also classify on the
grounds of inter relationships which are done for counter productive.
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TASK 3
Explain various approaches that is connected to operation management and role of leader and
manager in it.
There are different kind of approaches in operation management which must be obeyed by
business organisation for completion of productivity and enhancing its market share by
conducting their organisation at larger scale. In context of Tesco, it is necessary to perform their
work to deal with different function of operation management that is going to be mentioned
below:
Six Sigma this approach in operation management is linked to enhance the quality of
goods and reducing the price that is connected with the goods by minimising its wastage. It is
considered as an appropriate method which is adopted by Tesco that help in reducing wastage
and enhancing quality of goods during the particular phase of time period (Belvedere and
Grando, 2017).
Role of leader and manager
Six Sigma It helps in eliminating defects in goods and services. There are various stages
such as defining, measuring, assessing, improving as well as controlling. The manager as well as
leader of Tesco focuses on organising assessment for identifying issues as well as impact on
organisation of Tesco.
Lean manufacturing is considered as a method which is used by business organisation
for increasing productivity in future period of time. The main purpose is to boost the productivity
level by reducing its cost. This method is useful to the business organisation for introducing the
price of goods and optimum utilisation of resources in order to accomplishing or gaining
competitive advantage over rivalries at market place.
Role of leader and manager in order to handling success of different activity and
function of business organisation, there are five level that is adopted by business organisation
such a specified value, establishment, execution and perfection of task. It helps the manager and
leader of Tesco in order to assess the need of user. It also helps in offering quality product to its
customer according to their requirement. The manager focuses on improving plan as well as
procedure that help in increasing brand image or reputation of organisation at market place.
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Role of leader and manager in operation management
Manager as well as leader of business organisation focuses on performing their role and
responsibility in an appropriate manner. There are various role and responsibility of leader and
Manager which is going to be mentioned below:
Guiding and monitoring activity the role of leader as well as manager of business
organisation to provide direction regarding method which is adopted by company to manage
operation management. They also focus on monitoring and controlling the performance of
various employees in order to achieve favourable outcome in future period of time.
Arrangement of resources for conducting different activities, it is a necessary for
business organisation to arrange the resources in good way. It is conducted as per the need of
product and services provided by business organisation to its user. Their main focus is to using
the resources in an appropriate manner in order to increase productivity and operation
management system (Berengue and Shen, 2019).
Significance and value for managing operations in accomplishing goal of organisation
The importance of operation management is helpful in accomplishing favourable results
within company. There are various types of system that must be adopted by business
organisation for executing different operations. There are various kinds of tactics like total
quality management, Six Sigma and so on that assists in minimising wastage and reducing price.
In reference of Tesco, it is important to appropriate use of resources by adopting different type of
Operation Management. It assists in enhancing efficiency level also conducting operations in
good way. It is important to make proper vision for smooth running of company.
Controlling and distribution system operation management is determined as a system
that help in monitoring as well as controlling of inventory and they also emphasized on
stimulating outflow of different goods according to the requirement of customer by assessing
market place. It is determined as a technique that is helpful in eliminating cost that is connected
to supply of product and services and also eliminating wastage. The manager and leader focuses
on controlling as well as monitoring the resources in appropriate manner in order to provide right
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inventory to its right user in timely manner. In reference of Tesco, the requirement of user is
assessed in an appropriate manner which is also helpful in accomplishing favourable results.
Process design operation management help in designing as well as controlling different
processes in an appropriate manner and also it emphasized on conversion of vision of
organisation for accomplishing favourable results. There are different kinds of level which must
be followed by a company for proper sequencing of operations team of company. The manager
of company focuses on determines the overall process that helps in purchasing various kind of
product in particular period of time (Lockwood and Euler 2016).
Transformation of raw material into finished goods it is determined as the most
appropriate aspect that assists in conversion of raw material into finished goods that must be
provided to its end user. There are different methods which must be adopted by manager for
transformation of raw material into Finish good. There are various techniques such as lean
production, Six Sigma which is used by organisation for reducing wastage or increasing the
quality of product which is provided to its user.
Capacity management operation management is important for companies that help in
proper use of resources by increasing overall potentiality. The capacity must be related with how
appropriately the company offer goods to its user. In reference of Tesco, it is important to
connect operation management for enhancing overall production that help in eliminating cost.
Logistic and inventory management for the purpose of having appropriate inventory it is
important to have a Logistic and inventory management process. They also emphasis on offering
goods as well services to its user in timely manner and they emphasize on zero waiting by its
user. They also emphasized on proper logistics in order to deliver goods in specific period of
time.
Scheduling there are various types of activity which must be conducted by business
organisation for conducting activities in good way. It is also helpful in scheduling the activities
in appropriate way. In reference of Tesco, it is necessary to perform their work in sequence
manner for offering finished good to its user as per their demand.
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