Leadership and Management Report: Improving UPS Performance

This report provides a detailed analysis of leadership and management practices within United Parcel Company (UPS). It begins by outlining the recruitment and selection process, including documentation, legal and ethical considerations, and the role of HR. The report then delves into leadership skills, differentiating between leadership and management, and comparing various leadership styles with examples. It explores methods to motivate staff and achieve objectives. Furthermore, the report examines the benefits of team-working, the importance of teamwork from a leadership and team member perspective, and the effectiveness of teams in achieving goals. Finally, the report covers important factors in planning, monitoring, and assessing work performance, including the assessment of individual development needs and the success of the assessment process at UPS. The report highlights the importance of leadership in improving UPS's performance and addresses challenges faced by the company.

WORKING WITH
LEADING PEOPLE

TABLE OF CONTENTS
INTRODUCTION.................................................................................................................................3
TASK 1.................................................................................................................................................3
1.1 The documentation towards selection and recruitment process....................................................3
1.2 The influence of legal, regulatory and ethical considerations to the recruitment and selection
process of organisation......................................................................................................................4
1.3 Evidence of participation of HR in selection process...................................................................4
1.4 Contribution to selection process of United parcel company.......................................................5
TASK 2.................................................................................................................................................6
2.1 The skills and attributes needed for leadership............................................................................6
2.2 Difference between leadership and management.........................................................................6
2.3 Comparison of different leadership styles for different situations with examples........................7
2.4 Ways to motivate staff to achieve objectives...............................................................................7
TASK 3.................................................................................................................................................8
3.1 Benefits of team-working for United parcel company and its effectiveness................................8
3.2 The importance of working in a team as a leader and as member in some business scenario......9
3.3 Effectiveness of the team in achieving the goals........................................................................10
TASK 4................................................................................................................................................10
4.1 Important factors which are involved in planning the monitoring and assessment of work
performance.....................................................................................................................................10
4.2 Plan and the assessment of the development needs of individuals at United parcel company....11
4.3 The success of the assessment process so that the United parcel company................................11
CONCLUSION...................................................................................................................................12
REFERENCES....................................................................................................................................13

INTRODUCTION
Working with leading people states that organisation needs person or management
who can manage business function effectively. The report will outline the documentation of
recruitment and selection process implanted by United Parcel Company to enhance its
recruitment process. United Parcel company is the leading courier organisation who has been
continuously failing to manage effectiveness of services. The report will outline the
leadership and management practices which will assist the firm in enhance its business
process.
TASK 1
1.1 The documentation towards selection and recruitment process.
The foremost duty of HR will be to prepare effective documentation which will
demonstrate the process and effectiveness of recruiting new employees. The documentation
for recruitment and selection is as follows:
 Recruitment approval: In this step the manager will focus on taking prior
permission on recruitment process from higher authority. In this the person is
responsible for giving valid reason for all job vacancy and requirement. Further, in
this professional will send draft to top level management which will comprise job
descriptions, advertising and selection criteria in which the manger will judge the
skills and capabilities of candidate (De Vries, Bakker-Pieper, and Oostenveld, 2010).
 Job description: In this step, the professional will analyses the job profile and its
descriptions which will be provided on advertising. Moreover, it is the duty of HR to
ensure that in description the person is liable to involve the job profile, work, skills
required and position. Advertisement: It is the key driver of recruitment process where the firm launches its
advertisement about job vacancy on channels like, electronic media, online, social
media, websites etc.
Documents which are required at time of selection and recruitment as a new staff for United
parcel company

Apparently, in the recruitment process of United Parcel Company, the HR
professional will first focus on seeking recruitment permissions from higher authorities by
making them aware about the current situation faced by firm. In addition, the manager will
analyse job profile and recruitment according to vacant positions. Thus, at last the
professional of United Parcel organisation will advertise about job in universities, social
media and on official website of an enterprise (Voon, Lo, and Ayob, 2011). For instance, if in
case, the company is seeking for staff for delivery department than the advertisement will
comprise, closing date, job profile, location, vacancy, working hours and salary.
1.2 The influence of legal, regulatory and ethical considerations to the recruitment and
selection process of organisation.
It is important for United Parcel Company to follow legal framework set by
government at time of recruitment and selection because it is factor which assist HR
professional in serving employees satisfaction. The legislation and ethical considerations
followed by Organisation are as follows:
 Equality Act 2010: Under this act the HR manager will ensure that no candidate is
discriminated on the basis of caste, race, religion, age, disability, sex etc. Further, the
recruitment process will be completely based on the abilities and skills required for
job described.
 Verification of documents: This is ethical considerations where the professional will
ensure that the CV applied by the candidate is as per job description and is of the
person who has applied for the recruitment and selection process.
Apart from this, there will be appropriate selection process where the professional
will judge individual ability for particular job like communication skills, testing, knowledge
etc. (Tohidi and Jabbari, 2012). Thus, the manager will ensure that the candidates who are
being selected have clear understanding of companies’ policies and practices which are
enhanced by legal and ethical considerations to serve employees satisfaction.
1.3 Evidence of participation of HR in selection process.
 Evidence of involvement of HR professional in recruitment and selection process of
firm is represented at time of short listing, interview and appointment.
 Besides, it is important for firm to ensure effective involvement of HR because it is
the function which can impact growth and development of business.

 The professional of United Parcel Company will first focus on short listing the best
candidates among all the applicants.
 In this the manager ensure and focuses on candidates written and MCQ exam which
helps in analysing the basic knowledge of individuals.
 Further, in interview of United Parcel company, the HR evaluates the knowledge,
capabilities, experience of short listed candidates who can satisfy the requirement of
board.
 Lastly, appointment is the process where board recommends manager about the
selected candidates.
1.4 Contribution to selection process of United parcel company.
 According to documented recruitment and selection process of United Parcel
Company, I focused on analysing all the necessary documentation which is essential
to be done before advertising.
 Further, after evaluating the vacant position in enterprise I ensured all the information
regarding job and company is presented in detail.
 Apart from this, recruitment process was quite challenging for me because according
to present condition of the firm it was important for me to recruit best candidates
because employees are key asset of entity.
 Therefore, I monitored the entire process of short listing and interviewing applicants.
Apparently, I even focused on compliance with all the governmental regulations and
ethical considerations which assist the enterprise in providing equal opportunities to
all applicants. Thus, the process of hiring employees for United parcel company was
interesting because according to the condition, recruitment of new staff was must for
the growth of an organisation.
 By keeping, mind about the present condition of company, selection process is
performed accordingly to avoid the barriers as that existed earlier which bare referred
in provided case study.

TASK 2
2.1 The skills and attributes needed for leadership.
Leadership quality in HR professional plays vital role in establishing efficiency and
effectiveness in employee’s performance. It is important for the manager to be a good leader.
The qualities and characteristics of manger and leader are different but are partially related to
each other. Further, in accordance to current depriving position of leading Courier Company
it is important for the professional to demonstrate attributes and skills of leader which are as
follows:
 Honest: The individual needs to be honest and responsible towards its job function. It
is the key skills which the manager in managing organisational functions effectively
by serving employees satisfaction.
 Communication: It is the key driver of enhancing the quality of business operations.
Communication is the tool which assists the manager in interaction with employees
and management. Moreover, it helps in deriving problems which can influence the
functions of enterprise (Tenga, Holme and Bahr, 2010).
 Commitment: It is the leadership attribute which helps the manager in performing
hob function effectively. Hard work and performance of professional of firm is
demonstrated by its commitment. It is the promise of person which assists the entity
in accomplishing goals and attaining success.
 Creativity: In accordance go current scenario of United Parcel Company, it is
important for HR professional to be a creator. It is the skill which helps the
management in making flying decision which can boost companies’ growth.
Establishing innovation in services of enterprise is the technique which aid in
overcoming losses and failures.
2.2 Difference between leadership and management.
Leadership Management
Person responsible is known as leader. Person responsible is known as manager.
Leader is responsible for managing
employees work and their formal
Manager is responsible for managing the
structure and function or organisation.

relationships.
Leader focuses on influencing and
motivating employee to attain certain targets
set by company.
Manager is focuses on exercising functions in
order to maintain stable working
environment.
The ultimate duty of leader is to make quick
and effective decision for managing
employees performance in order to increase
productivity.
The ultimate duty of manger is to implement
practices, policies and regulations in order to
protect the interest of workers working with
organisation.
2.3 Comparison of different leadership styles for different situations with examples.
The most used and effective leadership styles are, autocratic and participative. Both
the styles are completely different from each but assist the management and leader in
managing organisational functions effectively. In autocratic decision leader formulates
decision without the consent and prior communication with employees whereas in
participative style, the leader promotes the involvement of workers in decision making and
further makes decision which on the basis of majority. Both the styles are implemented by
organisations according to changing business scenarios,
For instance, if in case the firm is losing support of employees which is harming
customer base and goodwill of an enterprise than in such cases the leader aims at involving
workers in decision making which helps in determining the problems. Implementing this
style assist the management in motivating and empowering staff members. Apparently, if in
case the firm is facing problem like continuous employees conflicts which is harming work
productivity than in this case the leader makes use of autocratic style in which the person is
responsible for making quick and flying decisions in order to manage stability of business
functions.
2.4 Ways to motivate staff to achieve objectives.
In accordance to current scenario of United Parcel Company where the firm is facing
huge amount of losses and continuous failures, it is important for the management to
implement the use of different ways to motivate employees. It is the key function which aid
in improving resistance of workers with enterprise. Further, with the continuous loss of
manpower in organisation, the professional will make use of various methods which can

assist in boosting employee’s morale. The ways which will be implemented by United Parcel
company are as follows:
 Communication with employees: The manager of firm will focus on interacting with
each and every employee regularly which will be beneficial in analysing the
satisfaction of workers in loopholes in organisational functions. It is the tool of
motivation which assists the professional in managing employee’s satisfaction by
resolving their problem at initial level.
 Rewards and incentives: The best way of motivating staff is to provide them
monetary and non-monetary benefits like, incentives, promotion, rewards etc. For this
the, HR professional of United Parcel organisation will evaluate employee
performance with the help of 360-degree feedback method. In this process the firm
will set benchmark and target for all staff members and then the manager will
evaluate performance of workers quarterly to provide them benefits according to their
performance. This strategy of motivation will assist the firm in boosting employee’s
morale and accomplishing goals.
 Involving workers in decision making: The manager of United Parcel firm will
motivate employees to take part in decision making process of enterprise as it will
assist the firm in making effective decision in motivating employee.
TASK 3
3.1 Benefits of team-working for United Parcel company and its effectiveness.
In accordance to present scenario of United Parcel Company, it is important for the
firm to establish team working in order to increase efficiency and productivity of
organisation. If the leader of organisation will implement team working than it will assist the
enterprise in following factors:
 Team working will assist the firm in improving the effectiveness of business
functions.
 Team working in United Parcel organisation will assist the leader in establishing
efficiency and making innovating in services of company which will aid in
overcoming past losses and failures.

 Combination of efforts and minds of different people will assist the management in
analysing various way of managing business problems (Offstein, Morwick and
Koskinen, 2010).
 Team working will assist the leader in establishing coordination and cooperation
between employees which will aids in reducing the chance of worker conflicts and
disputes.
 Team working develops a sense of responsibility among workers which assist in
enhancing sense of accomplishing organisational goals and objectives.
 Team working is the best efforts of leader which assist the management in developing
new ideas and creative thinking to manage business operation smoothly.
3.2 The importance of working in a team as a leader and as member in some business
scenario.
 Managing team as leader is the most difficult part of job functions as it comes with
great responsibilities. It is important for the person to be determined and to understand
the importance of coordinating ad cooperating efforts of team members (National
Research Council, 2015).
 Further, as per the situation of United parcel company, it is important for the leader to
manage the functions and efforts of employee altogether in order to establish
efficiency and effectiveness in job functions of workers.
 Apart from this, working and managing employees as team demonstrates effective
efforts of individual for accomplishing organisational goals and objectives (Baiden
and Price, 2011). As a leader, the person is responsible for facing various issues of
conflicts therefore in such business scenarios of United Parcel Company it is
important for the individual to manage employee work with the help of strategies like
negotiation, conflicts management etc.
 In addition to avoid the situation of losses and continuous failures, the management of
United parcel company will focus on organising regular meeting and training session
in which the management will focus on evaluating internal problems between and
which are related to work in order to reduce the chance of future losses and conflicts
which can lead to uncertainties of enterprise.

 Thus, the management and leader will also focus on implementing strategies like
motivation and empowerment in order to boost employee’s morale and to increase
working efficiency of staff members with firm (Bassett-Jones and Lloyd 2015).
3.3 Effectiveness of the team in achieving the goals
It is important for the firm to analyse the effectiveness of team working towards
organisational goals as it assist in determining efforts of employees in order to attain business
goals and objectives. The effectiveness of team working in United Parcel Company is
demonstrated by following factors:
 Meeting deadlines: Effectiveness of team working in organisation is denoted by the
ability of team to accomplish given target and particular period. Working efficiency
of team is represented by the skills and ability of employees to attain targets on set
deadlines by firm. In accordance to past scenario of United Parcel Company it was
important for the business to set targets in order to overcome losses and failures.
 Quality of work: Team working efforts are demonstrated the quality and time
management of employees (Tenga, Holme and Bahr, 2010). In this the leader ensures
that the workers are performing according to set targets which assist in enhancing the
quality of work and business process.
TASK 4
4.1 Important factors which are involved in planning the monitoring and assessment of work
performance
After the establishment of all effective changes the firm will ensure involvement of all
the factors to monitor the work performance in order to avoid the chance of future
uncertainties. Further, to assess the important factors United parcel company will ensure the
involvement of following factors which are as follows:
 Learning needs: In this the firm will ensure that there is appropriate knowledge to
employees about all the changes and functioning of company. Further, this time
United parcel company will ensure that every worker is pre guided before
implementing the use of any strategies to work. The management of United Parcel
Company will also test the innovation, skills and knowledge of employees on regular
basis. This is the common and ethical factors of monitoring employee’s performance.

 Training needs: In this the courier company will ensure and analyse that every
employee has the right knowledge about their job functions and if not the company
will organise training and development session in order to make employees aware
about the changes and tactics which improve their work performance (Hu and Liden,
2011).
4.2 Plan and the assessment of the development needs of individuals at United parcel
company
Plan and assessment of development needs of United parcel company is a must
because it will assist the organisation in determining ways to improvise performance of
business and overcoming past losses and failures. Plan of development needs of organisation
comprise the following:
 Communication: Communication plays a vital role in improving employee’s
performance, as it helps in determining problems at initial level which reduces the
chance of uncertainties and losses. The team leader of United Parcel Company will
promote the formal and informal relationship of employees as it will help in
establishing table working environment and providing successful growth to business.
 Delegation: In this the top management and supervisors shares their responsibility of
motivating employees and keeping their morale up. Sharing responsibility in United
parcel company will assist the management in handling business problems effectively
and efficiency. Further, this strategy will assist the firm in managing employee
satisfaction and business performance hand in hand (Tseng and Yeh, 2013).
 Motivation: Motivation is the key driver for boosting performance of organisation
and its employees (Lin and Lu, 2011). When working employees needs motivation
and someone to encourage them therefore it is important for the firm to implement the
use of motivational technique which can be monetary and non-monetary to keep
worker’s performance encouraged.
4.3 The success of the assessment process so that the United parcel company
The assessment process of United parcel company will be focused on the following
factors:

 Discipline: It is the factor which derives successful growth of business, therefore the
courier company will focus on setting strict rules and regulation for managing
employee’s actions in order to carry business functions under strict regulation and in
systematic manner.
 Appraisals: The management of the company will focus on appraising the
performance of each and every employee because it is the only factors which will
assist the firm in managing style and successful performance of organisation.
 Feedback: In this the firm will collect and analyse the reviews of customers on
improvised courier’s services of firm. This will assist the firm in analysing the need of
changes in further process of services.
CONCLUSION
The report summarized the situation of United parcel company the leading courier
organisation which was facing continuous losses and failures due to which it has faced
turmoil in employee turnover and in business functions. Further, the report outlined the
leadership and management techniques which implies by the firm in order to improvises
services to serve employee and customer satisfaction. Hence, the report concluded by
analysing the documentation of recruitment and selection process of company which is
enhanced to make process authentic and appropriate.