Analyzing Leadership, Management, and Teamwork at UPS

This report provides an in-depth analysis of leadership and management practices within United Parcel Service (UPS). It begins by examining the recruitment, selection, and retention procedures, including documentation requirements, legal and ethical considerations, and the role of a hu...Read More

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
LO 1 : Recruitment, Selection and Retention Procedure.................................................................1
1.1 Documentation for recruiting and selecting a new employee in the UPS ............................1
1.2 Impacts of legal, ethical and administrative components in the choice and enlistment
method. .......................................................................................................................................2
1.3 Taking part in the determination procedure .........................................................................3
1.4 Evaluating own commitment to the choice procedure in the UPS .......................................4
TASK 2............................................................................................................................................4
LO 2 : The styles and effect of leadership ......................................................................................4
2.1 The attributes and skills required for leadership ..................................................................4
2.2 Differences between leadership and management................................................................5
2.3 Difference between various types of leadership styles. .......................................................6
2.4 Ways to motivate staff to accomplish objectives..................................................................6
TASK 2............................................................................................................................................7
LO 3.................................................................................................................................................7
3.1 Benefits of team working in UPS and review its effectiveness............................................7
3.2 Importance of working in a team as a leader........................................................................8
3.3 Effectiveness of team in achieving of goals..........................................................................9
LO 4.................................................................................................................................................9
4.1 Important factors involves in planning the monitoring.........................................................9
4.2 Plan and deliver assessment of the development needs......................................................10
4.3 Success of assessment process in UPS................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
In order to deal with different elements of the business, advance technology help to
develop marketing activities for increasing employment opportunity. Several people work
together in which one lead to all them (Cabral, Hanson and Reilly, 2016). With this
consideration, present report based on United Parcel Service which is the largest parcel service
providing in the whole areas of UK. However, recently company face many issues and problems
in term of leadership, management, etc. In respect to gain insight knowledge and information,
report covers different leadership styles. Furthermore, it involves ways through staff people
could be motivated to attain desired results. In addition to this, it also provides effectiveness to
work in a team to accomplish goals. It helps to develop make successful plan in UPS.
TASK 1
LO 1 : Recruitment, Selection and Retention Procedure.
1.1 Documentation for recruiting and selecting a new employee in the UPS
The United Parcel service(UPS) requires recruiting one new manager to perform
effective activities for a staff in their organisation. The Human resource team in the UPS
organization needs to create a documentation for the section or recruitment procedure as
described below -
 Recruitment approval – Every hiring process requires an approval by the higher
authorities within the UPS. The department that needs a new member or employee sent
the relevant document and draft that includes the position description, education
requirement for the job position along with the skills required for the job role. The higher
authorities of United parcel services provides the approval by re-sending the draft and
forwarding it to the human resource department(Hamel and Ruben,2013).
 Job position – The Untied parcel services requires mentioning the designation of the job
for which they need a new employee to be recruited. The description of designation also
consist the roles and responsibilities that the new employee needs to perform. The job
description is general designed and provided by the human resource department within an
organization such as UPS.
 Advertising – The last step of documentation is to advertise the recruitment process in
order to attract huge number of talented and skilled employees looking for a job. The
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Human resource management and the marketing team designs various types of
advertisement such as radio, television etc. The advertising is very important in order to
attract large number candidates to apply for a job. This also helps the organisation to
choose the best among a huge number of talented and skilled employees.
Job selection
For a Manager
Last date to apply – 15/09/2018
Job location – Lowton way
Salary - $350000 per annum
Type of employment – Permanent employment
Job vacancy – 1
Roles and responsibilities for Manager's post
 Working in team
 Monitoring the cost effectiveness
 Taking part effectively in the decision-making process in the UPS
 Needs to achieve the monthly and yearly business goals and targets.
Experience and skills needed
 The candidate must have a degree in Business management
 Effective communication skills are must
 Good command over English language.
1.2 Impacts of legal, ethical and administrative components in the choice and enlistment method.
The choice and enlistment process frequently goes past the statutory guidelines and
lawful ramifications. The Human asset proficient inside the UPS needs to deal with these tenets
and directions in choice and enlistment process. The different effects of lawful, administrative
and moral thought to the determination procedure are as per the following -
 Impact of sex prejudicial act - The UPS need to keep up the sex prejudicial act. This
states if an individual is fit the bill for the on than the Company will undoubtedly employ
him or her with no sex segregation(Rock,2014).
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 Impact of Equality control - The UPS can not break the arrangement of uniformity as it
will be unlawful. This control expresses that both youthful and old residents ought to get
same advantages in the enrollment and determination process.
 Impact of race connection act - This demonstration expresses that if an applicant has a
lawful work consent in UK he or she is qualified for the activity in UPS regardless to his
or her race or nationality.
 Impact of law in Advertising process. - The Human asset director needs to guarantee that
the ad of occupation isn't unfair against any age, race, sex, sexual orientation and so forth.
The HR must guarantee that the promotion isn't violating any law or control.
 Impact of appropriate to work - The leading group of meeting should ensure that the
competitor has the lawful appropriate to work in UK or not. They likewise need to check
the criminal record of the person.
1.3 Taking part in the determination procedure
As a manager in human resource management, I have to participate in the determination
procedure viably. The HR manager assumes an essential part in the enrollment procedure.
 Choosing a recruitment and selection panel – The Human asset experts select a
determination and enrollment board through which they select the contender for an
arrangement. The Human asset office select the enrollment and choice board as per the
kinds of new staff UPS will enlist.
 Short listing – Once the utilization of the employees are received, the choice and
enrollment boards make a short rundown of candidates by utilizing different strategies,
for example, composed tests, IQ tests and so forth.
 Meetings or Interviews – The determination and enlistment boards of the UPS lead the
meeting for the short recorded applicants.
 Appointment – The determination and enrollment boards propose for the candidates who
fulfilled the choice boards by getting the least criteria in the activity. The Human asset
division gives last arrangement explanation to those applicants who are endorsed by the
determination boards(Goetsch and Davis,2014).
1.4 Evaluating own commitment to the choice procedure in the UPS
In the above enrolment process I performed the following roles and responsibilities -
1. I participated in setting up the basic documents for the determination of the competitor.
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2. I made and arranged the advertisement or commercial to pull in the applicants.
3. I contributed in picking the selection boards of the new member or employee for the
UPS. As a Human resource manager.
4. I assumed an essential part in short-listing the candidates and in addition leading the
meetings or interviews.
5. Moreover, I made the arrangement letters for the recruitment of new employees ensuring
that the employees get to know when, when and to whom they need to report.
TASK 2
LO 2 : The styles and effect of leadership
2.1 The attributes and skills required for leadership
There are different types of attributes and skills required by a leader for an effective
leadership are as described below -
 Analyzing and solving issues or problems – The effective leaders are chosen, selected
and trained in order to resolve various issues and challenges faced by the organisation or
the team he or she is leading. The leader plays an important role in identifying the issues
and challenges as well as they effectively develop plans to resolve or overcome the
issues.
 Inspire and motivate the followers – Each and every leader needs effective skills to
inspire and motivate the followers for achieving the objectives and targets. Leadership is
the best practice to boost the employees or team members for performing their roles and
duties efficiently and effectively.
 To display high integrity and honesty – Effective leaders needs to be highly integrated
and honest to there followers, it is important for good leaders to be transparent towards
their follower so that they can develop strong trust with them(Bush and
Middlewood,2013). Employees gets highly motivated when their leader shares each and
every thing with them, it creates a friendly relation between the leaders and the followers.
 Effective communication – In order to be a good leader it is very important to develop
effective communication skills. Communication skills helps in the process of interacting
with the followers or other members of the team. The leader is responsible for conveying
important information and guidelines to the followers, therefore in order to convey any
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kind of information it is important that the leader develops impressive communication
skills.
 Developing relationships – Building strong relationship with the team members is an
important skill required by an effective leader or leadership practice. Strong bond with
the members of a team in the organization helps to develop coordination and assist in
increasing the efficiency within the business functions(Rees and French,2016).
 Decision- making – A leader should also have effective skills of taking important
decisions for the followers or members of the team as and when required. The decision-
making skills are very important so in order to manage and resolve any challenge which
the team is facing.
2.2 Differences between leadership and management
In respect to create effectiveness, leadership and management both needed in the
business. It is the crucial part that accomplish desired results to increase efficiency of UPS.
Therefore, following certain differences can be considered in United Parcel Service:
Basis Management Leadership
Meaning Management in function that
incorporate with process to
deals and controlling the
things.
Leadership considered action
of leading in a group of several
people.
Functions Management always perform
functions as administer
(Chamakiotis and Panteli,
2017).
Leadership perform functions
through innovative products
and services.
Structure and system In order to make changes
structure in management
needed to develop targets and
goals.
Leaders of UPS always
looking to increase their team
performances. Hence, they
motivate to all team members
to make effective results.
Incorporation Manager of the business using
same function and operations
On the other hand, leaders
always create new ideas and
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to implement new things and
attain desired results.
unique features to make
innovative results at workplace
(Chaudhuri and Alagaraja,
2014).
Formulation Management of UPS formulate
policies and procedures which
help to make systematic results
and outcomes in the business.
In the leadership of UPS,
principles and guidelines
implemented which make high
profitability and outcomes at
business environment.
2.3 Difference between various types of leadership styles.
There are different types of leaderships which can be followed by a leader to lead and
good a team. The leader adapts various leadership styles according to the situation and need. The
various types of leadership styles that a leader follows are described as below -
 Autocratic leadership style – The Autocratic leadership styles is also called as the
authoritarian leadership. In this type of leadership style power of decision making is in
the hands of an individual or leader, there is a very less contribution of any other tea,
member in controlling the decisions(Terkel,2014).
 Democratic leadership style – This leadership style is also called as the Participative
leadership, or shared leadership. The Democratic leadership style refers to a leadership
approach in which each and every member of a team or group takes part in the process of
decision making. The democratic leadership helps to develop strong relationship among
the members working together in an organisation.
 Paternalistic leadership style – This leadership style is an approach used by the
management which consist a dominating authority policies and guidelines. This
leadership style is a strict and dominant type of leadership in which the members of the
team does not have any control.
2.4 Ways to motivate staff to accomplish objectives
In order to motivate staff members, there are several methods exist that can be
implemented by manager of United Parcel Service. It is the best way to motivate all staff
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members and get their contribution towards the effective results. Following are certain ways
could be implemented through staff could be motivate:
 Reward system: This is the important parameter that help to business to perform
effective functions and outcomes in systematic manner. With this regard, the selected
business can provide reward to people who perform very well functions and effective
activities at workplace (Deshani, Attygalle and Karunaratne, 2014). On the basis of extra
ordinary performances, rewards could help to develop efficiency and results. In the UPS,
leadership and management effectively work when manager encourage their people to
contribute more efforts.
 Incentives and bonus program: Incentives and bonus program take important place
which help to encourage people towards the financial fundamental. In this consideration,
there are several people take place to make effective functioning in the UPS. It is the best
way to increase profits and revenue in the business (Ferrao and Ansari, 2015).
 Taking tasks: Further, UPS has also responsibility to assign duty and tasks as per the
person interest and qualifications. It is the best way to create systematic results and
advantages in it. Hence, the chosen business need to learn about the situations in which
the work (Hernandez, Murakami and QUIJADA CERECER, 2014).
TASK 2
LO 3
3.1 Benefits of team working in UPS and review its effectiveness
Team work is the important aspect that assists to make successful operations and
functions in the business. In this consideration, goals and objectives could be accomplish which
increases performances of the people towards UPS. Further, sharing opinion and views of people
make effective functioning in the business environment (Luebkeman, 2015). As results, it will
helps to develop the target market and attain desire results. Therefore, following are certain
benefits of team-working exist in the chosen enterprise:
 Efficiency growth: In respect to work in a team, there are several benefits take place in
front of every business. In this consideration, targets and goals will be completed to attain
more systematic results. Working in a group increasing efficiency of each person that
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assists to increase market share as well (Mearns and Cooper, 2017). With performing
roles and responsibilities, team members will share their part in UPS to manage work.
 Enhancement in employee relation: Team-working also help to encourage relations of
each member to develop their profitability. In this consideration, interaction also develop
which help to motivate people at workplace (Popescu and Predescu, 2016). In UPS, it
assist to accomplish desired results in proper manner. It is the best way to make effective
functioning at workplace.
 Accomplish desired results and outcomes: Team-working is also beneficial to
accomplish desired results. In this consideration, different members take important part to
attain systematic performances. Therefore, according to interest areas and qualifications,
targets and goals will be set to meet with the profitability and effective performance as
well (Richards and Armstrong, 2016).
3.2 Importance of working in a team as a leader
In respect to work in a team, there are different roles has been played by each member to
attain creative performance. Therefore, it considered Belbin's theory which make successful
results as per each member role:
 Coordinator: Coordinator play important role in UPS to make successful results. In this
aspect, positive activities implemented to accomplish desired goals and objectives at
workplace (Rothman and Hastie, 2013). Hence, it could be maintained for the business
development and effectiveness.
 Shaper: Shaper determines their role to make useful work and activities as well. It create
shape to the tasks which completed on the time. In the systematic work performance,
positive results will b maintained in UPS.
 Plan: Further, plan also play very important role in the business success and considered
more useful participation in the business (Stanleigh, 2013). In the plan, those candidates
requires who possess high level of knowledge and IQ in particular aims and objectives. In
addition to this, tasks will be completed on time with business development and
systematic work consideration.
 Monitor elevator: In addition to this, monitor elevator take part to monitor on the all
activities and proper attention to perform several functions. Further, it is also help to
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concentrate on that activities which increase profitability and revenue as well (Chaudhuri
and Alagaraja, 2014).
 Resource investigator: Resource investigator also consist important part in the business.
In this manner, goals and objectives will be completed on the time to make more
systematic results at workplace (Cabral, Hanson and Reilly, 2016). In this way, good
listening skills can help to solve the customer query in UPS.
 Implementer: Implementer play important role in order to make plan in proper manner.
In other words, in the chosen business implementer work to implement whole plan to
accomplish and maintain growth of the organisation in proper consideration (Mearns and
Cooper, 2017).
3.3 Effectiveness of team in achieving of goals
In respect to work in systematic manner, it is also helpful consideration to attain more
profits and revenue at workplace. With this regard, team members of UPS provide proper
attention to make sure that goals and objectives will be completed on time. Towards the
accomplishment of goals, following are some effectiveness implemented at workplace from
team:
 UPS group need to make sure that all members are provide their participation and efforts
that help to develop creativity at workplace. It is the best way to make competitive
advantages at workplace (Deshani, Attygalle and Karunaratne, 2014).
 In addition to this, ethical codes ned to be followed by the each member of group so that
profitability increasing in the business.
 As per the interest areas and qualifications, roles and responsibilities need to assign that
make more profits and revenue in the business. It encourages people to share their ideas
and views to overcome issues and problems (Mearns and Cooper, 2017).
 Furthermore, the chosen business can also share their roles with different team members
as per the objectives. It will help to create effectiveness in the enterprise. Goals and
objectives of the enterprise has been done to regulate systematic functions.
 Further, taking advise from team members also increases effectiveness of group to
perform functions and operations.
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LO 4
4.1 Important factors involves in planning the monitoring
In respect to develop effective results, there are different kinds of methods can be used by
manager of UPS to measure the employee performances. There are several people work in a
group so that following methods could be used in that:
 Random method: In this consideration, manager of UPS can implement random method
that helps to control several things at workplace. Therefore, all members need to share
their ideas and views towards the aims and goals (Chaudhuri and Alagaraja, 2014). As
results, it increases efficiencies of the each members to attain targets and goals at
workplace. This method consider planning to analysis systematic work performance and
attain more creative consideration at workplace. They need to take random checking of
goals and objectives in the enterprise.
 Appraisals interview: In UPS, performances could be measure through conduct
interview program. In this consideration, development of activities considered attain
goals and objectives at workplace (Hernandez, Murakami and QUIJADA CERECER,
2014). With increasing reward as per the performance, outcomes will be develop in
systematic manner. Therefore, it will assists to attain more desired results at workplace.
 Performances appraisals: In this consideration, UPS need to take proper attention
towards the employee performances. Therefore, quality will be measures through
increasing plan and work in systematic manner. Future goals and objectives are also
attain in desire manner to develop more profits and revenue. According to the
performances, manager need to concentrate on the activities which helps to develop
systematic work performance.
4.2 Plan and deliver assessment of the development needs
In respect to implement the effective plan for development needs, there are several kinds
of development needs could be implemented at workplace. In this consideration, 360 degree
evaluation method could be implemented in UPS. In this aspect, manager of the chosen business
need to assess their employee performance and make consideration on that basis. In other words,
it can b stated that modification requires at workplace to assess satisfaction of employee through
payment of the business (Cabral, Hanson and Reilly, 2016).
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In addition to this, manager of the chosen organisation ned to look towards the feedback
from employees. In this manner, as per the business need and assessment goals will b completed
on time. It includes following activities:
Activities Methodology Time frame Actual time taken
Effective leadership
implementation
Taking guidance from
mentor
2 months 2 and half month
Management activities Implementation of the
tasks and
responsibilities as per
the people interest and
qualifications
3 months 3 and half months
New programs and
activities
Change structure and
implement new targets
4 months 3 and half months
4.3 Success of assessment process in UPS
In respect to make the succession planning in business, assessment process develop more
systematic goals and activities in UPS. With this consideration, different activities determines at
workplace which play very important role in company. Actions and functions are carried to
operate and evaluate business results (Deshani, Attygalle and Karunaratne, 2014). Further, in the
chosen enterprise, employees have opportunities to increase their standards and performances as
well. It develop program to maintain creativity and put efforts to improve quality. In the
qualitative services, performances could be measures to make sure that on the basis of given time
frame activities are designed.
Furthermore, in UPS, it is essential to make modifications that are needed to make sure
existing performances will be develops. In addition to this, time frame also helps to considered
successful results. This is because, when the company operating their functions on time, it
impact positively (Hernandez, Murakami and QUIJADA CERECER, 2014). Clear purpose: UPS can get success when their purpose consider in clear manner. This is
because, it will assist to focus on the systematic working system to attain more desired
results at workplace.
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 Valid approach: Further, it is important to include valid research that helps to make
effective functioning at workplace. In this regard, proper outcomes and development of
the objectives included in business environment. Free of biases: In addition to this, activities must be free of biases so that activities will
be consider to develop effective results at workplace. This method is also useful to take
proper consideration at workplace. Objectives assessment: As per the objectives' assessment, it is important to analysis the
aims and goals that helps to attain more significant advantages. It will help to maintain
effectiveness.
 Constructive feedback: In addition to this, constructive feedback helps to attain more
advantages in the aims and objectives as per direction. Hence, it is important to look
towards the innovative characteristics.
CONCLUSION
In order to focus on the present report, it can be concluded that successful results will b
considered in UPS to develop more share and profitability. Furthermore, it can be summarized
that there are different regulations and policies are implemented that help to focus on the
creativity at workplace. It help to concentrate on the legal, regulatory, ethical, etc. consideration
in UPS. Moreover, the chosen company facing issue in leadership and management activities
which needed to solve in systematic manner. Therefore, it is important to work on the program
which assists to accomplish desired results. In addition to this, report provide discussion on
differences between management and leadership that are important part of the business goals and
objectives. On the basis of assessment programs, it focuses on the creativity at workplace.
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