Developing Interpersonal Skills: Problem Solving and Communication

This report addresses key employability skills, focusing on problem-solving, communication, and time management within a Travelodge hotel management context. It identifies employee retention as a primary work-based problem and proposes solutions such as conducting exit interviews and performance appraisals to acknowledge staff contributions. The report also explores various communication styles appropriate for different organizational levels, including formal letters for senior management, memos for hotel staff, and emails for middle management. Effective time management strategies, such as prioritizing and delegating tasks, are also discussed. The report concludes by referencing academic sources to support its analysis and recommendations, providing a comprehensive overview of practical approaches to enhance employability skills in a real-world setting. Desklib provides access to similar solved assignments and resources for students.

Employability Skills

TASK 2
Be able to develop interpersonal and transferable
skills

2.1 Develop solution to work based
problems
Working as manager within the Travelodge hotel I have come across
various problems and issues within the organization. The key work
based problem that often arises in the hotel is related with the retaining
the staff within the hotel. With the sudden increase in the activities or
work load employees often cease the job and look for the other job.
Therefore, it is essential for me to develop and evolve the effective
work based solution so that I can easily overcome the situation form
the hotel. It has been measured that to avoid the issue I must improve
my activities that is I must focus on conducting or managing the exit
interview of the staff that are leaving the job position from the hotel.

CONTD..
Furthermore, I must also undertake the performance appraisals
approach so that I can easily measure the performance and
provide them acknowledgement for their services that they can
easily be retain within the hotel. In addition to this, I must also
consider proper and effectual environment so that staff or
employees rendering services within the organization may not
have negativity around them and lead to quit the job.

2.2 Communicate in variety of styles and
appropriate manner at various levels
There are varieties of communication styles that is followed by the manager
of Travelodge hotel so that they can easily communicate the problem and
their solution among the different level. For instance; to communicate the
problem and solution to the top level authorities manager of Travelodge
must write a formal letter to the senior management regarding the problem
that they face within the premises. Formal letter is considered as the best
and effective communication style that is used to communicate with the
higher level authority. In addition to this, manager can also focus on
conducting the meeting where all the higher authorities present at the place
and manager communicate the problem to them.

CONTD..
On the other hand, to communicate the work based problem to the all
hotel staff manager can use memo form. Memo is consider as the
effective form of communication under which manager with the help
of memo circulate the problem and their solution to the staff. In
addition to this, to make middle management awake regarding the
on-going issue within the organization manager must focus on
sending email to them. They can be successful aware regarding the
frequent issues and scheme must also be recommended via mail so
that they may engage in the activities that outcome in retaining the
employees within the Travelodge company.

2.3 Effective time management strategies
Moreover, manager of Travelodge must focus on the effective time
management strategies so that they can easily manage the issue and
activities in the proper time period. The different time management
strategies that are used by the manager of Travelodge include-
Prioritizing the work
Delegating the difficult tasks

Prioritizing the work

Delegating the tasks

REFERENCES
 Lowden, K. and et. al., 2011. Employers’ perceptions of the
employability skills of new graduates. London: Edge Foundation.
 Rosenberg, S., Morote, E. S. and Heimler, R., 2012. Basic
employability skills: a triangular design approach. Education+
Training. 54(1). pp.7-20.
 Zuzel, K. and Saunders, V., 2010. Evaluating employability skills:
Employer and student perceptions. Bioscience education. 15(1). pp.1-
15.
 Burguillo, J. C., 2010. Using game theory and competition-based
learning to stimulate student motivation and performance. Computers
& Education. 55(2). pp.566-575.