HR Manager Report: Recruitment, Leadership, and Teamwork
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This report, prepared for a leadership and management course, delves into the responsibilities of an HR Manager within PM Company, focusing on recruitment and selection processes. It examines the documentation required, emphasizing legal, regulatory, and ethical considerations. The report then explores leadership skills and attributes, contrasting leadership and management, and analyzing different leadership styles. It also covers employee motivation and team working benefits. The report further assesses team effectiveness, the importance of teamwork, and factors involved in performance management, including assessment of development needs and evaluation of the assessment process. This report provides a detailed analysis of leadership and management principles within a corporate setting, offering practical insights into HR management, recruitment, and team dynamics.

Working with and leading people
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WORKING WITH AND LEADING PEOPLE
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Working with and leading people
Table of Contents
Task 1:.............................................................................................................................................3
1.1 As the new HR Manager, You are asked to prepare the documentation towards selection and
recruitment process and the documents required when selecting and recruiting a new staff for
PM Company...................................................................................................................................3
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process for the PM Company..........................................................................................4
1.3 You are to evidence yourself that you a part of the selection process.......................................5
1.4 Evaluate your own contribution to the selection process in the organisation...........................6
2.1 Explain the skills and attributes needed for leadership.............................................................6
2.2 Explain the difference between leadership and management....................................................7
2.3 Compare the different leadership styles for different situations with examples.......................8
2.4 Explain ways to motivate staff to achieve objectives for the chosen scenario..........................9
Task 2............................................................................................................................................10
3.1 Assess the benefits of team working for PM Company and review the effectiveness of the
team in achieving the goals...........................................................................................................10
3.2 Demonstrate the importance of working in a team as a leader and member towards specific
goals, dealing with any conflict or difficult situations..................................................................11
3.3 Review the effectiveness of the team in achieving the goals.................................................11
4.1 Explain the important factors involved in planning the monitoring and assessment of work
performance at PM Company........................................................................................................12
4.2 Write a plan and deliver the assessment of the development needs of individuals at PM
Company........................................................................................................................................12
4.3 Evaluate the success of the assessment process so that the PM Company is back on track
with high standard of management and leadership performance..................................................13
Reference list:................................................................................................................................14
Page 1 of 18
Table of Contents
Task 1:.............................................................................................................................................3
1.1 As the new HR Manager, You are asked to prepare the documentation towards selection and
recruitment process and the documents required when selecting and recruiting a new staff for
PM Company...................................................................................................................................3
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process for the PM Company..........................................................................................4
1.3 You are to evidence yourself that you a part of the selection process.......................................5
1.4 Evaluate your own contribution to the selection process in the organisation...........................6
2.1 Explain the skills and attributes needed for leadership.............................................................6
2.2 Explain the difference between leadership and management....................................................7
2.3 Compare the different leadership styles for different situations with examples.......................8
2.4 Explain ways to motivate staff to achieve objectives for the chosen scenario..........................9
Task 2............................................................................................................................................10
3.1 Assess the benefits of team working for PM Company and review the effectiveness of the
team in achieving the goals...........................................................................................................10
3.2 Demonstrate the importance of working in a team as a leader and member towards specific
goals, dealing with any conflict or difficult situations..................................................................11
3.3 Review the effectiveness of the team in achieving the goals.................................................11
4.1 Explain the important factors involved in planning the monitoring and assessment of work
performance at PM Company........................................................................................................12
4.2 Write a plan and deliver the assessment of the development needs of individuals at PM
Company........................................................................................................................................12
4.3 Evaluate the success of the assessment process so that the PM Company is back on track
with high standard of management and leadership performance..................................................13
Reference list:................................................................................................................................14
Page 1 of 18

Working with and leading people
Task 1:
1.1 As the new HR Manager, You are asked to prepare the documentation
towards selection and recruitment process and the documents required when
selecting and recruiting a new staff for PM Company
For the PM Company the requirements for the selection and the recruitment procedure need to e
specific enough so that the organization can focus to the development and growth factor
including the productivity of the organization. Staffs for the organization will cater the best
possibility so that in long-term consideration it can progress in a positive way (Cameron and
Green, 2015). When the recruitment and the selection criteria has effectively implemented to the
organization then it can cater the best possibility for the market. In order to appoint the best
candidates within the organization the management needs to take the best responsibility. For the
specific designation people need to get hired and appoint so that they can able to fulfil each of
the organizational criteria in a ps4ecific way. The organization can use the experiences and
qualified post for the candidates so that the selection practices can entirely fall in place.
This recruitment procedure can generate from the new position creation and the exact vacancy
that is there within the organization. By analyzing the job, the entire process will continue ad
then hire the exact candidate those who are necessary for the job. When specifying the job to the
candidate the job description needs to be particular so that the opportunity can generate the
perfect way (Shin, et al. 2015).
Page 2 of 18
Task 1:
1.1 As the new HR Manager, You are asked to prepare the documentation
towards selection and recruitment process and the documents required when
selecting and recruiting a new staff for PM Company
For the PM Company the requirements for the selection and the recruitment procedure need to e
specific enough so that the organization can focus to the development and growth factor
including the productivity of the organization. Staffs for the organization will cater the best
possibility so that in long-term consideration it can progress in a positive way (Cameron and
Green, 2015). When the recruitment and the selection criteria has effectively implemented to the
organization then it can cater the best possibility for the market. In order to appoint the best
candidates within the organization the management needs to take the best responsibility. For the
specific designation people need to get hired and appoint so that they can able to fulfil each of
the organizational criteria in a ps4ecific way. The organization can use the experiences and
qualified post for the candidates so that the selection practices can entirely fall in place.
This recruitment procedure can generate from the new position creation and the exact vacancy
that is there within the organization. By analyzing the job, the entire process will continue ad
then hire the exact candidate those who are necessary for the job. When specifying the job to the
candidate the job description needs to be particular so that the opportunity can generate the
perfect way (Shin, et al. 2015).
Page 2 of 18
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Job analysis Personnel planning
Recruitment
Pool of qualified
applicants
Selection
Constraints
1. Poor image
2. Unattractive jobs
3. Government policy
Inducements
1. Compensations
2. Career opportunities
3. Image
4. Reputation
No of specific jobs to be filledNature & requirements of specific jobs
Recruitment and selection process in PM organization
Working with and leading people
The documentation will follow up the procedure like-
Ensuring the final draft
Decide upon the application form
Advertising and promotion
Drafting the advertisements
Selection procedure by taking interview of the applicants
The sort listing procedure
Final round selection
1.2 Assess the impact of legal, regulatory and ethical considerations to the
recruitment and selection process for the PM Company
The involvement of the ethical and legal factors to the entire facts create the symmetric balance
while to take candidates for PM organization. The organization needs to put focus to the
different criteria of legal bindings so that the process can follow up the structural basis and
progress with an effective facts (Nahavandi, 2016). Various important laws to be considered
while selecting up the recruitment and the selection technique. The legislation procedure
Page 3 of 18
Recruitment
Pool of qualified
applicants
Selection
Constraints
1. Poor image
2. Unattractive jobs
3. Government policy
Inducements
1. Compensations
2. Career opportunities
3. Image
4. Reputation
No of specific jobs to be filledNature & requirements of specific jobs
Recruitment and selection process in PM organization
Working with and leading people
The documentation will follow up the procedure like-
Ensuring the final draft
Decide upon the application form
Advertising and promotion
Drafting the advertisements
Selection procedure by taking interview of the applicants
The sort listing procedure
Final round selection
1.2 Assess the impact of legal, regulatory and ethical considerations to the
recruitment and selection process for the PM Company
The involvement of the ethical and legal factors to the entire facts create the symmetric balance
while to take candidates for PM organization. The organization needs to put focus to the
different criteria of legal bindings so that the process can follow up the structural basis and
progress with an effective facts (Nahavandi, 2016). Various important laws to be considered
while selecting up the recruitment and the selection technique. The legislation procedure
Page 3 of 18
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Working with and leading people
includes equality and discrimination so that the ethical issues can get handled in a proper way.
Beaching the law can make the employees to risk different penalties and other heavy lawsuits. In
the year 2010, the Equality act cover up a number of different procedure so that the organization
can able to process with a logical foundation for the entire thing. The each aspect like sex, age,
race, religion and orientation can fall for the discrimination structure and all this need to take
care in a skillful manner for the later purposes (Birasnav, 2014). Other than that the maternity,
pregnancy and the gender realignment act fall in the same criteria. The Equality Act also works
for the Victimization offense like when an employee treats an employee very unfairly.
Furthermore, Sex discrimination Act the year 1975 over up the procedure for all the aspects like
gender protection, several protection from discrimination that is applied for the recruitment and
employment procedure. In the training and promotion procedure, the services and facilities for
the each employee need to be perfect and similar so that the dismissal structure can able to
peruse. Any of the potential employees and the unfair practices within the organization can
create some of the serious problem for the entire thing. The less favorable treatment from the
side of any employee can create issues within the organization that work from the direct sex
discrimination and the organization need to work for it in order to eliminate this process (Hoch
and Kozlowski, 2014). During the training and selection procedure, the management needs to
select those employees who are capable of handling the requirements from the organization and
not following up the personal relationships. The desirable candidates need to place for the
organizational work and fulfill the criteria of organizational need there should not be any of the
selection discrimination criteria from the organizational side.
1.3 You are to evidence yourself that you a part of the selection process
The selection process need to continue in a possible way so that as a management people during
the selection and recruitment technique the best candidates from places can get the opportunity
to work with the organization. While selection and recruitment procedure the process will
continue with job analysis that is to thinking about the purposes, outputs and different tasks in a
proper way (Birasnav, 2014). It will lead for the person specification and different terms and
condition will follow up the different criteria. Person specification, job description and the terms
and conditions cater the best aspects for the organizational deliverance in a systematic way. In
the selection criteria, the procedure will cater the progression that is setting out the pay and the
several benefits including the application for annual leave and the pension agreements with the
incorporation of any of the bonus arrangements and the other benefits that the organization will
cater to the employees (Bolman and Deal, 2017). As a management person, the job description
Page 4 of 18
includes equality and discrimination so that the ethical issues can get handled in a proper way.
Beaching the law can make the employees to risk different penalties and other heavy lawsuits. In
the year 2010, the Equality act cover up a number of different procedure so that the organization
can able to process with a logical foundation for the entire thing. The each aspect like sex, age,
race, religion and orientation can fall for the discrimination structure and all this need to take
care in a skillful manner for the later purposes (Birasnav, 2014). Other than that the maternity,
pregnancy and the gender realignment act fall in the same criteria. The Equality Act also works
for the Victimization offense like when an employee treats an employee very unfairly.
Furthermore, Sex discrimination Act the year 1975 over up the procedure for all the aspects like
gender protection, several protection from discrimination that is applied for the recruitment and
employment procedure. In the training and promotion procedure, the services and facilities for
the each employee need to be perfect and similar so that the dismissal structure can able to
peruse. Any of the potential employees and the unfair practices within the organization can
create some of the serious problem for the entire thing. The less favorable treatment from the
side of any employee can create issues within the organization that work from the direct sex
discrimination and the organization need to work for it in order to eliminate this process (Hoch
and Kozlowski, 2014). During the training and selection procedure, the management needs to
select those employees who are capable of handling the requirements from the organization and
not following up the personal relationships. The desirable candidates need to place for the
organizational work and fulfill the criteria of organizational need there should not be any of the
selection discrimination criteria from the organizational side.
1.3 You are to evidence yourself that you a part of the selection process
The selection process need to continue in a possible way so that as a management people during
the selection and recruitment technique the best candidates from places can get the opportunity
to work with the organization. While selection and recruitment procedure the process will
continue with job analysis that is to thinking about the purposes, outputs and different tasks in a
proper way (Birasnav, 2014). It will lead for the person specification and different terms and
condition will follow up the different criteria. Person specification, job description and the terms
and conditions cater the best aspects for the organizational deliverance in a systematic way. In
the selection criteria, the procedure will cater the progression that is setting out the pay and the
several benefits including the application for annual leave and the pension agreements with the
incorporation of any of the bonus arrangements and the other benefits that the organization will
cater to the employees (Bolman and Deal, 2017). As a management person, the job description
Page 4 of 18

Working with and leading people
needs to be specific so that it can make the candidates acknowledge and understand the entire
procedure for the entire organization. it will further continue with the introduction of job title by
the company’s side, main responsibilities that need to fulfill, providing description of different
roles and responsibilities and the performance indicators.
1.4 Evaluate your own contribution to the selection process in the organisation
Be in the managerial position the entire procedure need to follow up in a progressive and
structural way so that the organization can able to get the best employees for the organizational
work. The strategic management structure will deliver further the strong understanding for the
organizational growth and effectiveness. The ideas will evaluate from the entire recruitment
plan, recruited people and the assessment of knowledge to choose from the plenty of candidates
for the job (Northouse, 2015). The right type of qualifications can deliver the accurate projection
for the entire working basis and this process will fill up each of the organizational requirements
and their specific criteria.
In the selection, process the several contributions, as a manger will be-
Define and guide the human resource management team to look up to the hiring
specifications
With the process of reviewing the resumes and checking up the qualifications of the
applicants is necessary purpose
Taking care of the entire costing structure is another essential thing that need to place in
the first place and this process will reach up to the selection perfection
The direct and the indirect processes of the selection structure need to specify by this
section
Ensure a fair procedure for the entire interview and selection structure
Developing several interview criteria need to determine with several specifications and
the job analysis need to come out as a clear structure
2.1 Explain the skills and attributes needed for leadership
Within an organization, the leaders work in a balanced and logical way so that the employees
can able to direct in a proper way an essential process. As the leaders are the one of the main
responsible person for the entire organization and lead the other employees from various
Page 5 of 18
needs to be specific so that it can make the candidates acknowledge and understand the entire
procedure for the entire organization. it will further continue with the introduction of job title by
the company’s side, main responsibilities that need to fulfill, providing description of different
roles and responsibilities and the performance indicators.
1.4 Evaluate your own contribution to the selection process in the organisation
Be in the managerial position the entire procedure need to follow up in a progressive and
structural way so that the organization can able to get the best employees for the organizational
work. The strategic management structure will deliver further the strong understanding for the
organizational growth and effectiveness. The ideas will evaluate from the entire recruitment
plan, recruited people and the assessment of knowledge to choose from the plenty of candidates
for the job (Northouse, 2015). The right type of qualifications can deliver the accurate projection
for the entire working basis and this process will fill up each of the organizational requirements
and their specific criteria.
In the selection, process the several contributions, as a manger will be-
Define and guide the human resource management team to look up to the hiring
specifications
With the process of reviewing the resumes and checking up the qualifications of the
applicants is necessary purpose
Taking care of the entire costing structure is another essential thing that need to place in
the first place and this process will reach up to the selection perfection
The direct and the indirect processes of the selection structure need to specify by this
section
Ensure a fair procedure for the entire interview and selection structure
Developing several interview criteria need to determine with several specifications and
the job analysis need to come out as a clear structure
2.1 Explain the skills and attributes needed for leadership
Within an organization, the leaders work in a balanced and logical way so that the employees
can able to direct in a proper way an essential process. As the leaders are the one of the main
responsible person for the entire organization and lead the other employees from various
Page 5 of 18
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Trusted by 1+ million students worldwide

Working with and leading people
departments so the progression need to be specific and valuable (Doh and Quigley, 2014).
The several attributes that work for the leadership attributes are-
Progression for fair leadership- The leadership structure needs to involve the proper goal
setting ideas for the other employees and the subordinates will fulfill each of the criteria so
that the effective working basis can able to adjust and continue for the long term engagement
within the organization. Providing knowledge and different working technicalities can deal
with the several specifications so that the organization can able to achieve productivity for
the same.
Authoritarian leadership- Several policies and the different procedure need to get suggested
by the leaders to the employees so that they can work for the fulfillment of the organizational
goals and work with effective dynamisms. Controlling and directing the several criteria
within the organization and the activities need to include the meaningful participation in work
procedures. The subordinates will learn from the leaders that how they can continue with the
organizational work projection by incorporating the several procedures.
Following the democratic leadership procedure- A long guidance for the entire work
process deliver the each processes so that the individuals can active them in the decision
making structure. The group leaders can take the final call on the behalf of the entire group
with the strong consideration of the different other organizational criteria.
Participative leadership procedure- The goal setting criteria for the organization including
the other subordinates need to cater by the assistance of the leaders and they take up the
specification like the problem solving team-building processing.
Several skills for the leadership procedures are-
Motivation and persuasion for the team members in order to make things happen in a
proper way
Supporting, listening and providing the constructive criticism
Delegating the different tasks to the other employees with the right type of skill set
Presentation of the positive personal image and be assertive for the work procedure
Acceptance of the responsibilities and work for the perfection of taking several other
decisions
Taking the positive attitudes and able to learn things from mistakes
2.2 Explain the difference between leadership and management
Page 6 of 18
departments so the progression need to be specific and valuable (Doh and Quigley, 2014).
The several attributes that work for the leadership attributes are-
Progression for fair leadership- The leadership structure needs to involve the proper goal
setting ideas for the other employees and the subordinates will fulfill each of the criteria so
that the effective working basis can able to adjust and continue for the long term engagement
within the organization. Providing knowledge and different working technicalities can deal
with the several specifications so that the organization can able to achieve productivity for
the same.
Authoritarian leadership- Several policies and the different procedure need to get suggested
by the leaders to the employees so that they can work for the fulfillment of the organizational
goals and work with effective dynamisms. Controlling and directing the several criteria
within the organization and the activities need to include the meaningful participation in work
procedures. The subordinates will learn from the leaders that how they can continue with the
organizational work projection by incorporating the several procedures.
Following the democratic leadership procedure- A long guidance for the entire work
process deliver the each processes so that the individuals can active them in the decision
making structure. The group leaders can take the final call on the behalf of the entire group
with the strong consideration of the different other organizational criteria.
Participative leadership procedure- The goal setting criteria for the organization including
the other subordinates need to cater by the assistance of the leaders and they take up the
specification like the problem solving team-building processing.
Several skills for the leadership procedures are-
Motivation and persuasion for the team members in order to make things happen in a
proper way
Supporting, listening and providing the constructive criticism
Delegating the different tasks to the other employees with the right type of skill set
Presentation of the positive personal image and be assertive for the work procedure
Acceptance of the responsibilities and work for the perfection of taking several other
decisions
Taking the positive attitudes and able to learn things from mistakes
2.2 Explain the difference between leadership and management
Page 6 of 18
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Working with and leading people
Management and the leadership procedure are two different things from each other, both of
them cater the positive, and growth related factors so that the entire organization can
effectively work for the other things with consideration to the global market scenario.
Managers Leaders
1. The mangers of the organization need to
be a good leader first and then progress for
the achievement of being a manager
1. The leaders need not be managers but
after many cases when the leaders can
achieve certain level of progressive state
they can post as a manger for the
organization
2. A manger is more than a leader and the
working procedure is far more active and
effectively affect the entire organization
2. A leader need not be a manger and
leadership somehow a narrow term not
broad like managers
3. A manager fits himself well to the
organizational all type of perspectives for
the achievement of systematic working
progression for each of the department
3. A leader can belong from the informal
group
4. The authority of manager acts with the
professional role and the position get
maintained with the entire thing and
basically it is delegated from the top
management criteria.
4. With the strong virtue of skills,
knowledge and accountability of specific
work criteria the leaders earn his or her
authority over the other employees that
belongs from his team.
5. A manager exercises different functions
within the organization and keep the active
work progression so that the other people
can able to follow up the different working
criteria
5. A leader exerts influence on people to
voluntarily achieve different goals that have
set up by the organization and these aspects
will further work for the management
functions and their credibility in fulfilling
future purposes.
6. Manage people 6. Inspire people to work
7.Coordinate the entire planning and
implementation criteria
7. Establish proper direction to work
Page 7 of 18
Management and the leadership procedure are two different things from each other, both of
them cater the positive, and growth related factors so that the entire organization can
effectively work for the other things with consideration to the global market scenario.
Managers Leaders
1. The mangers of the organization need to
be a good leader first and then progress for
the achievement of being a manager
1. The leaders need not be managers but
after many cases when the leaders can
achieve certain level of progressive state
they can post as a manger for the
organization
2. A manger is more than a leader and the
working procedure is far more active and
effectively affect the entire organization
2. A leader need not be a manger and
leadership somehow a narrow term not
broad like managers
3. A manager fits himself well to the
organizational all type of perspectives for
the achievement of systematic working
progression for each of the department
3. A leader can belong from the informal
group
4. The authority of manager acts with the
professional role and the position get
maintained with the entire thing and
basically it is delegated from the top
management criteria.
4. With the strong virtue of skills,
knowledge and accountability of specific
work criteria the leaders earn his or her
authority over the other employees that
belongs from his team.
5. A manager exercises different functions
within the organization and keep the active
work progression so that the other people
can able to follow up the different working
criteria
5. A leader exerts influence on people to
voluntarily achieve different goals that have
set up by the organization and these aspects
will further work for the management
functions and their credibility in fulfilling
future purposes.
6. Manage people 6. Inspire people to work
7.Coordinate the entire planning and
implementation criteria
7. Establish proper direction to work
Page 7 of 18

Working with and leading people
2.3 Compare the different leadership styles for different situations with
examples
Different leadership styles within the organization generate the best working possibilities and
deal with various situations in order to achieve the progressive base for the entire thing.
The autocrat-This type of leadership process act for generating the confidence for the
employees and the process follows with the working perfection for the entire thing. The
decision-making criteria deal with the effective projection of several things that come down
the lines and the other team members need to follow the same. The orders need to take out
perfectly for any of the working situations and the leaders announces any of the work
planning that the team members need to obeys each for the working structure (Liden et al.
2014).
The benevolent autocrat- Superior father figure projection gets catered by the processing of
this type of leadership structure. All the important decision and the convenience factors need
to keep in kind so that the working structure can fall in the place. Example like in any
situation this type of leaders actually sells their own ideas to the employees so that they can
follow up the processes for matching the entire framework.
The consultative democrat- the proper communication procedure and the consultative factor
adjoin with the effective work procedure so that it can consults widely with the other
employees and work as per the final decision taken by the leasers. Several situations where
the leaders get struck that which decision need to take up for the organizational affectivity
then that person will consult the entire thing to the other team members and then take the
decision.
The participatory democrat- This type of leaders put complete trust factor to the team
members and this person has a clear idea in mind to work with the team members and
consider them as an important part of the entire thing. Within the organization this type of
leaders share the decisions and involve others to indulge for the working criteria and when
any of the issues come then with discussion the leaders will take up the final call for the best
proven result.
2.4 Explain ways to motivate staff to achieve objectives for the chosen
scenario
Page 8 of 18
2.3 Compare the different leadership styles for different situations with
examples
Different leadership styles within the organization generate the best working possibilities and
deal with various situations in order to achieve the progressive base for the entire thing.
The autocrat-This type of leadership process act for generating the confidence for the
employees and the process follows with the working perfection for the entire thing. The
decision-making criteria deal with the effective projection of several things that come down
the lines and the other team members need to follow the same. The orders need to take out
perfectly for any of the working situations and the leaders announces any of the work
planning that the team members need to obeys each for the working structure (Liden et al.
2014).
The benevolent autocrat- Superior father figure projection gets catered by the processing of
this type of leadership structure. All the important decision and the convenience factors need
to keep in kind so that the working structure can fall in the place. Example like in any
situation this type of leaders actually sells their own ideas to the employees so that they can
follow up the processes for matching the entire framework.
The consultative democrat- the proper communication procedure and the consultative factor
adjoin with the effective work procedure so that it can consults widely with the other
employees and work as per the final decision taken by the leasers. Several situations where
the leaders get struck that which decision need to take up for the organizational affectivity
then that person will consult the entire thing to the other team members and then take the
decision.
The participatory democrat- This type of leaders put complete trust factor to the team
members and this person has a clear idea in mind to work with the team members and
consider them as an important part of the entire thing. Within the organization this type of
leaders share the decisions and involve others to indulge for the working criteria and when
any of the issues come then with discussion the leaders will take up the final call for the best
proven result.
2.4 Explain ways to motivate staff to achieve objectives for the chosen
scenario
Page 8 of 18
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Working with and leading people
As a largest courier company PMC the leadership including the management structure need
to be efficient and effective so that the productivity can drive in a possible way. In order to
solve the organizational issues so the staffs need to get motivation in a proper way so that
they can work perfectly (Doh and Quigley, 2014). The different criteria that can take up for
the PMC Company in order to motivate the staffs’ are-
The employees need to know that they are the partners of the organization and work
as per the requirement fulfilling structure
The organization needs to keep people informed about all the management decisions
and the performance of the employees
The proper resources and training procedure need to cater perfectly
PMC need to work on the specification of working circumstances so that the team
work can intensifies in a particular way instead of fear and defensiveness
Task 2
3.1 Assess the benefits of team working for PM Company and review the
effectiveness of the team in achieving the goals
Effectiveness of the team for the organization can deal with the better employee engagement
and the perfection of the entire work criteria considering the proper management style. The
effectiveness will come from the several specifications like-
Page 9 of 18
As a largest courier company PMC the leadership including the management structure need
to be efficient and effective so that the productivity can drive in a possible way. In order to
solve the organizational issues so the staffs need to get motivation in a proper way so that
they can work perfectly (Doh and Quigley, 2014). The different criteria that can take up for
the PMC Company in order to motivate the staffs’ are-
The employees need to know that they are the partners of the organization and work
as per the requirement fulfilling structure
The organization needs to keep people informed about all the management decisions
and the performance of the employees
The proper resources and training procedure need to cater perfectly
PMC need to work on the specification of working circumstances so that the team
work can intensifies in a particular way instead of fear and defensiveness
Task 2
3.1 Assess the benefits of team working for PM Company and review the
effectiveness of the team in achieving the goals
Effectiveness of the team for the organization can deal with the better employee engagement
and the perfection of the entire work criteria considering the proper management style. The
effectiveness will come from the several specifications like-
Page 9 of 18
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Organizational and
team environment
Reward systems
Communication systems
Physical space
Organizational
environment
Organizational structure
Organizational
leadership
Team effectiveness
Product acceptable to the
clients
Team grows in
capability
Individual members
learning
Team design
Design of work
Team size
Team composition
Team processes
Team development
Team norms
Team roles
Team cohesiveness
Team effectiveness within the organization
Working with and leading people
By following the above structure for the PMC Company they can progress for the better
understanding and acknowledgement for the future working procedures and this thing will;
incorporate the progressive and long term basis for the entire thing. The employees will get to
know that how they need to work according to the organization and the organization keeps the
possible things in the working basis for earning employee satisfaction.
3.2 Demonstrate the importance of working in a team as a leader and
member towards specific goals, dealing with any conflict or difficult situations
For the engagement of better teamwork and to engage the employees for the working situations
so that they can able to several working specifications can cater the perfection so that the any
difficult situation can get handled.
Better team work will further consists of-
Deal effectively with the inevitable conflicts between the employees and the
professional dialog needs to be perfect to solve any of the quarries
Page 10 of 18
team environment
Reward systems
Communication systems
Physical space
Organizational
environment
Organizational structure
Organizational
leadership
Team effectiveness
Product acceptable to the
clients
Team grows in
capability
Individual members
learning
Team design
Design of work
Team size
Team composition
Team processes
Team development
Team norms
Team roles
Team cohesiveness
Team effectiveness within the organization
Working with and leading people
By following the above structure for the PMC Company they can progress for the better
understanding and acknowledgement for the future working procedures and this thing will;
incorporate the progressive and long term basis for the entire thing. The employees will get to
know that how they need to work according to the organization and the organization keeps the
possible things in the working basis for earning employee satisfaction.
3.2 Demonstrate the importance of working in a team as a leader and
member towards specific goals, dealing with any conflict or difficult situations
For the engagement of better teamwork and to engage the employees for the working situations
so that they can able to several working specifications can cater the perfection so that the any
difficult situation can get handled.
Better team work will further consists of-
Deal effectively with the inevitable conflicts between the employees and the
professional dialog needs to be perfect to solve any of the quarries
Page 10 of 18

Working with and leading people
In order to achieve quality performance the leaders need to communicate perfectly with
the team members
The influence needs to direct in a positive manner, for resolving the conflict in an
excellent way
Influence colleagues for the positive work progression
Purposeful peer communication in order to resolve any of the critical situation
Each day needs to practice the proper interaction and improve the particular situation for
the quality outcomes
3.3 Review the effectiveness of the team in achieving the goals
The effectiveness of the team in order to achieve the organizational goal is the first and foremost
criteria within the organization that need to cater in a positive way. The leaders will focus
further to all the criteria like discovering, develop, derive and distinguish the entire procedure in
a proper way. Including the strength, development and talents, the procedure will match up the
goal-based performance from the team members and through the process of rewards and
incentives, the motivation will work for the entire thing.
The review process will continue with the quality improvement structure of the organization
from before and able to handle any of the different situations in any circumstances. The
operating philosophy and the systematic orientation act for the increase of productivity and the
profitability on the organizational side. The substantial revision structure of the organization
work better with the management and the TQM get managed with the entire progression. The
employees will conduct better way to their professional conduct and the increment follows by
this way.
4.1 Explain the important factors involved in planning the monitoring and
assessment of work performance at PM Company
The performance management structure for the organization will follow the performance
training, taking specific actions, maintaining the proper consistency with the staffs and the
organization and the performance and development review.
Sequence Structure Steps
1 Process Evaluate strength and area of
improvements
Page 11 of 18
In order to achieve quality performance the leaders need to communicate perfectly with
the team members
The influence needs to direct in a positive manner, for resolving the conflict in an
excellent way
Influence colleagues for the positive work progression
Purposeful peer communication in order to resolve any of the critical situation
Each day needs to practice the proper interaction and improve the particular situation for
the quality outcomes
3.3 Review the effectiveness of the team in achieving the goals
The effectiveness of the team in order to achieve the organizational goal is the first and foremost
criteria within the organization that need to cater in a positive way. The leaders will focus
further to all the criteria like discovering, develop, derive and distinguish the entire procedure in
a proper way. Including the strength, development and talents, the procedure will match up the
goal-based performance from the team members and through the process of rewards and
incentives, the motivation will work for the entire thing.
The review process will continue with the quality improvement structure of the organization
from before and able to handle any of the different situations in any circumstances. The
operating philosophy and the systematic orientation act for the increase of productivity and the
profitability on the organizational side. The substantial revision structure of the organization
work better with the management and the TQM get managed with the entire progression. The
employees will conduct better way to their professional conduct and the increment follows by
this way.
4.1 Explain the important factors involved in planning the monitoring and
assessment of work performance at PM Company
The performance management structure for the organization will follow the performance
training, taking specific actions, maintaining the proper consistency with the staffs and the
organization and the performance and development review.
Sequence Structure Steps
1 Process Evaluate strength and area of
improvements
Page 11 of 18
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