TOP622 - Unit 14: Recruitment, Leadership, and Performance at UPS

This report analyzes the recruitment, selection, and retention procedures within UPS Company, focusing on the role of an HR Manager. It details the documentation required for new staff recruitment, emphasizing legal, regulatory, and ethical considerations. The report explores leadership styles, differentiating between leadership and management, and examining ways to motivate staff. It assesses the benefits of team-working, the importance of teamwork, and the effectiveness of team goals. Furthermore, the report outlines the factors involved in planning, monitoring, and assessing work performance, and the assessment of development needs for individuals at UPS. The objective is to evaluate the success of the assessment process to ensure high standards of management and leadership performance.

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
Name
Institution Name

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
Contents
LO 1: Be able to use recruitment, selection and retention procedures............................................3
1.1As the new HR Manager, You are asked to prepare the documentation towards selection
and recruitment process and the documents required when selecting and recruiting a new staff
for UPS Company........................................................................................................................3
Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process for the UPS Company.....................................................................................4
Evidence yourself that you are taking part in the selection process for the chosen company
UPS..............................................................................................................................................4
Evaluate your contribution to the selection process in the UPS Company..................................5
LO 2: Understand the styles and impact of leadership....................................................................5
Explain the skills and attributes needed for leadership with special reference to the chosen
organization UPS.........................................................................................................................5
Explain the difference between leadership and management and how does this help towards
better understanding with special reference to UPS....................................................................6
Compare the different leadership styles for different situations with special reference to UPS..7
Explain ways to motivate staff to achieve objectives for the chosen scenario............................9
LO3 be able to work effectively in a team......................................................................................9
Assess the benefits of team-working for UPS Company and review the effectiveness of the
team in achieving the goals..........................................................................................................9
2

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
Demonstrate the importance of working in a team as a leader and member towards specific
goals, dealing with any conflict or difficult situations.................................................................9
Review the effectiveness of the team in achieving the goals with special reference o the chosen
scenario......................................................................................................................................10
LO 4: Be able to assess the work and development needs of individuals Explain the important
factors involved in planning the monitoring and assessment of work performance at UPS
Company........................................................................................................................................10
Write a plan and deliver the assessment of the development needs of individuals at UPS
Company....................................................................................................................................10
Evaluate the success of the assessment process so that the UPS Company is back on track with
high standard of management and leadership performance.......................................................10
3

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
LO 1: Be able to use recruitment, selection and retention procedures
1.1As the new HR Manager, You are asked to prepare the documentation towards selection
and recruitment process and the documents required when selecting and recruiting a new
staff for UPS Company
There are specific parts of the procedure of recruitment, selection and retention
processes of the definite company. To satisfy the consumers of the organization, the
organization needs to select specified objectives and goals for the company. Towards
this complicated process, the human resource management of the company needs to
make a solid plan to recruit new staffs or employees for the company. First, the
organization needs to select the number of employees according to the demand of the
organization. After that, the whole procedure is initiated by the human resource
management of that selected organization. Here is the organization which is named as
UPS Company and this way it is followed. The procedure of recruiting new
employees for the company should have to be initiated in a well-mannered program
so that the UPS Company can avoid the loss of time and money in a direct way. The
process of recruiting is a complicated as well as a time-consuming job. The total
procedure involves heavy jobs of finding the source of new employees. Along with
this, the human resource management of UPS Company should have to interview
those candidates and needs to filter them by the need of the categorized staffs for the
company. In most of the cases, the procedure of recruiting new employees are
considered as a huge and complicated task. Therefore the human resource
management of UPS Company needs to identify the suitable candidates for the
4

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
providing job. The procedure is included in the specific job description as well as
further analysis of the job. After that the specification of the candidates should have
to be turned and this way the qualities of the candidates can be uncovered. Then the
company is needed to interview those candidates individually. And finally, the
employees will be introduced to the company. The total procedure is not much
easier(Factors affecting global tourism, 2012). There are specific planning and
objectives which are needed to follow in a right way. There are several steps to make
the program happening. Specified key objectives are needed to follow and after the
whole procedure is done the company can get its new employees according to the job
preference.
Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process for the UPS Company
As it is told previously that the company needs some specific kind of employees who
would serve the company in a dedicated and well manner. To get perfect employees
for the provided job the management of the UPS Company needs to assess the
candidates in every aspect. There are two issues by which the whole process can be
overviewed, and the two factors are respectively bilateral decision-making and
validity of feedback loops.
At first, the recruiting staffs or the employers should have to confront the new
candidates(Faria, 2008). The job specification would need to be understood by the
candidates. The filtration procedure will go on through this way. The management of
UPS Company would make the candidates know about the company to see how they
are familiar with the working environment of the company. Then the selection
5

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
procedure will fix that how the candidates can make the understanding with the
following company. The culture and environment of the company would have to be
understood by the candidates(Law, 2009). The second part will tell how the new
employees can do with the organization. The recycling procedure of information
would be modified, and it will help to improve the procedure of recruitment as well as
it will help to select the right persons for the organization.
Evidence yourself that you are taking part in the selection process for the chosen company
UPS
Selection procedure of a company is very important to bring on the competition at the
market of the industry. Here, UPS Company would have to make the recruitment
procedure fruitful so that the employees who will join in the service can project their
talents and skills in a useful and mannered way for the field of the work. The
company needs to get their employees by the way how they can satisfy the needs of
the customers. As the HR manager of the company, it is needed an applied planning
which will help to choose the perfect candidates for the organization(Tigre Moura,
Gnoth and Deans, 2014). There are some specific steps which will make the
recruitment procedure fruitful. The steps will be described in the following steps:
 The method of job analysis will be described in the first step of this path. The
job preferences, as well as the way of executing the jobs, will be evaluated in
this case.
 The procedure of recruiting will be described at this stage. There is variant
applied procedure which helps to select the perfect employee for the specified
job. So the previous stage of job analysis in this step.
6

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
 Next there comes the procedure in which way the recruitment procedure
would be moved forward. The changes of job description would also be
specified at this stage of work.
 If there are other recommendations regarding the job specification would be
announced here. The arrangement of recruiting staffs would be critically
analyzed at this last portion of work.
Evaluate your contribution to the selection process in the UPS Company.
The procedure of selecting new employees in the organization is needed a special job
analysis through which the procedure becomes fruitful. A specific flowchart of a
description which will proceed to select the new employees will be mentioned here.
Exhibit 1
The title of the job:
Department:
General Summary:
Essential job functions:
Education and Experience required:
Following the flowchart, the procedure of recruiting will go on.
7

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
LO 2: Understand the styles and impact of leadership
Explain the skills and attributes needed for leadership with special reference to the chosen
organization UPS
In a company as here is told about the UPS Company, there is always a leader who leads its
team in the field of work. The leader is someone in a group who inspires the group as well as
influences it toward the functioning of the working procedure of the team. Leader enhances
the performance of the team by motivating the workers who work under the influence of that
leader. The leader of the team specifies the goal which is needed to achieve, and then the
workers of the specified job will follow the pathway which would be set by the leader for that
team(Africa - Conference on Developing Tourism Policies, 2015). There are variant kinds of
leadership styles and methods. Those variant kinds of leadership styles put different types of
impacts on the company. The styles which are mentioned here by leadership styles can be
varied towards different companies. In a case of UPS Company, the leadership style would
also be varied that which kind of style will be appropriate for this company so that, that type
of leadership style would be applied to this case study. The leader of the team has to know
that which leadership style would have to be applied in different cases. The leader has to get
to know every aspect of leadership style as in sometimes it may happen where the leader of
the team has to guide the employees for their goals in a different style of leadership quality.
8

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
Explain the difference between leadership and management and how does this help
towards better understanding with special reference to UPS
There are several differences among the leadership and management. Those differences
would be explained here at below.
A manager is a person who administrates the place of work. Employers and employees both
of the people would be their employees in the field of work. On the other hand, a leader is a
person who innovates ideas how to a project may be resolved. That person applies many
leadership strategies to execute the work.
Specifically, a manager is nothing but a copy. On the other hand, a leader is a person who
originally leads the work and handles the team as well as he has to control the team also
which means the management of the team is maintained by that person.
The manager is a person who has to maintain the relationship among the employees,
employers, consumers and overview upon the business is the work of management(Nunkoo
and Smith, 2013). And the business of the leader is to develop the workforce in a better way
so that the company gets the benefit and the workforce of the company, here, UPS Company.
The work of the manager is to put an eye on the structure of the company. Along with this,
the management has to maintain the system of the company also. The leader needs to focus
on the people of the company so that he can control the workforce to lubricant the working
environment to provide the success to the company.
A manager is a person who works for the control of the management of the company so that
he can overview the company as the observer of the whole workforce. On the other side, the
9

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
work of the leader is to inspire the employees, to motivate them towards the business and the
workforce of the company(Claveria, Monte and Torra, 2014).
The manager has got the view which is for a short period but the other side leader works for
the long-range success of the company.
Compare the different leadership styles for different situations with special reference to
UPS
There are several kinds of leadership styles. Each and every style appears with the new
techniques and strategies. In different cases, there are different types of leadership styles. All
of those styles are described at the below of the text.
Transactional leadership
This kind of leadership style follows the technique of communication between the leaders
and followers. In a case of the projects where the employees of the team need to know the
situation where the team leaders take the final decision. The name of this leadership is used to
tell transaction style of leadership because in this case of leadership style the team members
are paid allowances for their efficiency for the job.
Autocratic leadership
In this style of leadership style, the dictatorship begins to move the workforce forward. The
ultimate decisions are made by the leaders of the teams. The leadership style of transactional
business is more extreme here. UPS Company should have to follow every aspect of
leadership so that the business of the company reaches the success.
Transformational leadership
10

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
This kind of leadership follows the transformational way in the management of the team so
that the team can get various kinds of ideas to execute the planning procedures for the
purpose of the business(tourism and experience, 2016). A leader who follows the
transformational style in the business always measures the positive theories which will be
beneficial for the company.
Servant leadership
The servant leadership style has got those theories where the leader is not the focus of the
team. Here the members of the team need to discuss with each other along with the leader of
the team. The leader works with the members of the team along with the workforce of the
team. This type of leadership style is often noticed as Servant leadership style.
Charismatic leadership
In this type of leadership style, the leaders need to focus on the motivation towards the
employees. It is more likely similar to the transformational style of leadership. In charismatic
leadership style, the leaders are needed to put the basic focus on the improvement of the
company along with which the motivational therapies will also be given by them to the
employees of the company.
Participative leadership or Democratic leadership
This particular style of leadership is that kind of style where the leader will ask the members
of the team about the ideas upon decision making procedure so that the members of the team
would have to participate in the project in a serious manner as the final decision would be
made by the leader of the team but there would also be a competition to gain the focus from
11

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
the team towards the leader as each and every provided decision may become a part of the
job.
Laissez-Faire Leadership
In this case of leadership style, the employees would get all the freedom they need, but the
reason of this purpose is to gain the ultimate feedback from their free minds. The leader of
this team does not work or function much, but the ultimate project should have to stand by
the members of the team.
Bureaucratic leadership
This type of leadership style makes ways to have the changing environment of the business
so that the company can be beneficial by the workforce of the employees. The leaders in this
style will follow the procedure of motivating their employees by historical and old methods
in the wrapper of the new concept. This style can be beneficial for the companies in several
situations the companies face sometimes.
Explain ways to motivate staff to achieve objectives for the chosen scenario
There are specific ways through which the staffs can be motivated to work on their projects
efficiently(Claveria, Monte and Torra, 2014). SMART goals should have to be achieved in
this case of steps. Feedback is an essential thing to handle a project. UPS Company should
have to maintain the communication among the management and employees. Employees are
needed to motivate for their working procedure so that the company can run itself with
benefits.
12

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
LO3 be able to work effectively in a team
Assess the benefits of team-working for UPS Company and review the effectiveness of the
team in achieving the goals
When a team performance for a job along with the team members and the participation of the
leader of the team also makes changes in the job. That is the reason why the workforce of the
team should have to be maintained. In different cases, there are different types of leadership
styles(Biggs, 2010). All of those styles are described at the below of the text. Good and well-
mannered teamwork is always essential for the company. In a case of In different cases, there
are different types of leadership styles. All of those styles are described at the below of the text.
The leaders, as well as the management of the company, should also put the observation upon
the working of the team.
Demonstrate the importance of working in a team as a leader and member towards specific
goals, dealing with any conflict or difficult situations
There are variant techniques of leading a team. In a case of UPS Company, the management has
to put a leader who will work proficiently for the team. Belbin’s team role model can be applied
in this case(Herget, Petrů and Abrhám, 2015). A coordinator is a person who coordinates the
whole project of the team with every team member. A shaper is a person who puts a reformed
shape for the team. The plant is that kind of idea where the intellect of the members would be
valued. And several other facts are there to evaluate for a specific type of model.
13

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
Review the effectiveness of the team in achieving the goals with special reference o the
chosen scenario
The leader needs to focus on the people of the company so that he can control the workforce to
lubricant the working environment to provide the success to the company. The ultimate
decisions are made by the leaders of the teams(Imran, Alam and Beaumont, 2014). The
leadership style of transactional business is more extreme here. UPS Company should have to
follow every aspect of leadership so that the business of the company reaches the success. In
this way, the team would be able to achieve goals from difficult aspects.
LO 4: Be able to assess the work and development needs of individuals Explain the
important factors involved in planning the monitoring and assessment of work
performance at UPS Company
The performance of the work can be measured by different methods and techniques which will
be discussed at the below of the text.
Setting up random methods is a method which helps to control the quality of work. It reviews the
quality of the performances of the employees(Hunter-Jones, 2016). Then there is the process of
getting feedbacks from the consumers. UPS Company should have to take care of the survey
which is needed for the clients as well as consumers. The management of UPS Company should
also care about the performance appraisal for their staffs so that they can be motivated and put
much effort upon the workforce of the company.
14

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
Write a plan and deliver the assessment of the development needs of individuals at UPS
Company
The training analysis is much important for the organization so that the management has to put
differential eyes upon this factor. The job specification would need to be understood by the
candidates(Chen, 2013). The filtration procedure will go on through this way. The management
of UPS Company would make the candidates know about the company to see how they are
familiar with the working environment of the company. Analysis of the employees individually,
about the content, work task all factors would be evaluated in this segment of work.
Evaluate the success of the assessment process so that the UPS Company is back on track
with high standard of management and leadership performance
The employees of the organization should be needed the perfect quality of training so that they
can work enough efficiently for the company. The leaders are those persons who efficiently carry
over the workforce towards the success of the organization. In a company as here is told about
the UPS Company, there is always a leader who leads its team in the field of work. The leader is
someone in a group who inspires the group as well as influences it toward the functioning of the
working procedure of the team(Travel and Tourism Under Pandemic Conditions, 2010). The
employees are the most important tool of the company which can make a difference in the
workforce and the prosperity of the company.
15

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
References
Africa - Conference on Developing Tourism Policies. (2015). Africa Research Bulletin:
Economic, Financial and Technical Series, 52(1), pp.20723B-20723C.
Biggs, D. (2010). The Tourism Society's Dictionary for the Tourism Industry. Tourism
Management, 31(4), p.556.
Chen, M. (2013). Driving factors of the hospitality industry cycle. Current Issues in Tourism,
18(4), pp.315-327.
Claveria, O., Monte, E. and Torra, S. (2014). Tourism Demand Forecasting with Neural Network
Models: Different Ways of Treating Information. International Journal of Tourism
Research, 17(5), pp.492-500.
Claveria, O., Monte, E. and Torra, S. (2014). Tourism Demand Forecasting with Neural Network
Models: Different Ways of Treating Information. International Journal of Tourism
Research, 17(5), pp.492-500.
Factors affecting global tourism. (2012). 1st ed. [Australia]: VEA Group Pty Ltd.
Faria, J. (2008). Demographic and technological growth in the tourism market. Tourism
Economics, 14(1), pp.115-122.
Herget, J., Petrů, Z. and Abrhám, J. (2015). City branding and its economic impacts on
tourism. ECONOMICS & SOCIOLOGY, 8(1), pp.119-126.
Hunter-Jones, P. (2016). Customer service for hospitality and tourism. Tourism Management, 55,
pp.13-14.
16

TOP622 - UNIT 14 WORKING WITH AND LEADING PEOPLE
Imran, S., Alam, K. and Beaumont, N. (2014). Environmental orientations and environmental
behaviour: Perceptions of protected area tourism stakeholders. Tourism Management, 40,
pp.290-299.
Law, R. (2009). INTERNET AND TOURISM—PART XXVII: TRAVEL BLOG. Journal of
Travel & Tourism Marketing, 26(3), pp.344-346.
Nunkoo, R. and Smith, S. (2013). Political economy of tourism: Trust in government actors,
political support, and their determinants. Tourism Management, 36, pp.120-132.
Tigre Moura, F., Gnoth, J. and Deans, K. (2014). Localizing Cultural Values on Tourism
Destination Websites: The Effects on Users' Willingness to Travel and Destination
Image. Journal of Travel Research, 54(4), pp.528-542.
tourism, C. and experience, T. (2016). Assessment of Cultural Tourism Experience in Selected
Attraction in Nanyang, Henan Province in China. Journal of Tourism & Hospitality, 05(02).
Travel and Tourism Under Pandemic Conditions. (2010). 1st ed. Madrid: World Tourism
Organization.
17