Leadership and Management: Analyzing Service Industry Performance

This report provides an analysis of leadership and management within the service industry, focusing on comparing and contrasting different approaches. The report examines the application of leadership principles and management practices, specifically looking at the Hilton and Connaught hotels as case studies. The analysis includes the application of Lewin’s Change Model to understand how these organizations handle and implement changes. The report also highlights the importance of effective communication, employee engagement, and adapting to dynamic environments within the service sector. The conclusion emphasizes the significance of leadership in achieving organizational goals and objectives, as well as the benefits of classical theories in enhancing firm performance. References are provided to support the research and analysis presented in the report. This report is a valuable resource for students studying leadership and management in the context of the service industry.

TABLE OF CONTENT
INTRODUCTION
Compare and contrast different service industry
CONCLUSION
REFERENCES

LEADERSHIP AND MANAGEMENT

INTRODUCTION
Leadership and management should be defined that leaders
are willing to accomplishment of goals and objectives and
management is different from various functions as a
planning, organizing, staffing, directing and controlling

COMPARE DIFFERENT SERVICE INDUSTRY
Firm need to understand that nothing should be fixed in
case of business organizations because everything is
dynamic and at any stage organization should face some
changes. For dynamic environment, firm should be focus
on change that needs to be implementing, adapting and
working environment is efficient that what changes can
be understood with help of Hilton hotel.

LEWIN’S CHANGE MODEL
 Refreeze
 Change
 Unfreeze

CONTINUE…
Connaught hotel Hilton hotel
Change: In case of Connaught
hotel, they dismiss their rumors and
clear out real situation by
communicating various customers
to need their change.
Hilton hotel try to communicate
their employee about changing with
proper communication and their
effective and efficient manner so
that they can aware about each and
every employee towards this type
of changes.
Unfreeze: In case of Connaught
hotel, leaders and managers are
always tried to make certain
changes in their organization and
employee also accept some
changes easily.
With context to Hilton hotel, this
was stage their countries decide
what they have been changed in
their working environment.
Refreeze: Connaught hotel uses
effective leadership and
management style so that they can
convince all employees related to
their refreeze bridge new changes
and after those certain changes in
an efficient manner.
In case of Hilton hotel, they should
be tries to connect more and more
employee so that they can change
should be accepted by their
workers.

CONCLUSION
As per above information, it has been understood that
leadership defines that they can influence and motivate
others towards their accomplishment of goals and
objectives and different classical theory is benefit for
organizations as well as increased their profit in firm.

REFERENCES
 Lee, D. H. L. and Ip, N. K. K., 2021
 Oberer, B. and Erkollar, A., 2018.
 Yadav, R. and Lata, P., 2018
 Oh, J. and Wang, J., 2020
 Bottery, M., Ping-Man, W. and Ngai, G., 2018

THANK YOU