Working with Leading People: Recruitment, Leadership, and Teams

This report provides a detailed analysis of leadership and management practices within the context of a case study of Purple Mail Company, a courier firm based in the United Kingdom. The report begins by examining the recruitment and selection process, including necessary documentation, legal and ethical considerations, and the roles and responsibilities of a human resource manager. It then delves into the skills and attributes essential for effective leadership, differentiating between management and leadership styles, and exploring various approaches to motivate staff to achieve organizational objectives. The report also investigates the benefits of team working, the dynamics of working within a team as both a leader and a member, and the effectiveness of teams in achieving goals. Furthermore, it addresses factors involved in planning and monitoring work performance, delivering assessments for individual development needs, and evaluating the success of the assessment process. The report concludes by summarizing key findings and recommendations for improving leadership and management practices within the company, highlighting areas such as employee motivation, recruitment strategies, and team dynamics.

Working With
Leading People

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation to select and recruit a member of staff....................................................1
1.2 Impact of legal, ethical and regulatory considerations to the process of recruitment......2
1.3 Participation in selection process.....................................................................................2
1.4 Own contribution to selection process.............................................................................3
TASK 2............................................................................................................................................4
2.1 Skills and attributes needed for leadership.......................................................................4
2.2 Difference between management and leadership.............................................................4
2.3 Leadership styles for different situations.........................................................................5
2.4 Ways to motivate staff to achieve objectives...................................................................5
TASK 3............................................................................................................................................6
3.1 Benefits of team working.................................................................................................6
3.2 Working in a team as a leader and member.....................................................................7
3.3 Effectiveness of team in achieving goals.........................................................................7
TASK 4............................................................................................................................................7
4.1 Factors involved in planning and monitoring work performance....................................7
4.2 Deliver assessment for the development needs of individuals.........................................8
4.3 Evaluation of success of assessment process...................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Success of every company largely depends on the performance of its workers and on the
process of training and recruitment of human resources. Main aim of the process of selection and
recruitment is to choose and finalise the best candidates for a job vacancy in firm (Offstein,
Morwick and Koskinen, 2010). Skilled workers create competitive advantage for company and
help in capturing a larger market share. Managers and leader of firm play a important role in the
execution of business activities. These are the one who motivate individuals and provide them
direction to achieve end results. Due to fast changing business environment, it has become
essential for leaders to change their style of working as per the change in situation. Purple Mail
Company, a courier firm based in United Kingdom is taken in this report for study. At present,
company is facing some issues and the way firm can find better solution to those issues is
detailed in this report. Documentation required during the process of recruitment and selection
and effect of ethical and legal considerations in the process of recruitment are also described
here.
TASK 1
1.1 Documentation to select and recruit a member of staff
Process of inviting large number of skilled candidates for filling the vacancy in enterprise
is known as recruitment. Evaluating skills of candidates to choose the best one from all applied
candidates is known as selection. Recruitment and selection are important processes of every
enterprise. A firm invests number of resources and fund in these processes. Documentation
which is required for recruiting a candidate include the following:
Job description
Name of enterprise Purple Mail company
Job designation Human resource officer
Location UK
Reporting Human resource manager
Roles and responsibilities Execute all activities related with training and
development of employees.
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Manage activities of employees
Ensure and provide safety measures to all
workers.
Woking hours 10:00 a.m. to 6:00 p.m.
Salary 10000£ per month
Working facilities Flexible working hours, work from home.
Person specification of Human resource officer
Qualification Graduation and masters with HR specialisation
Experience Minimum 6 years’ experience in the same field.
Area of expertise Communication skills
Other qualities Leadership qualities
1.2 Impact of legal, ethical and regulatory considerations to the process of recruitment
Any kind of business gets affected or influenced by the performance of employees.
Efficient workers always manage their work in an effective way. That's why managers do
various efforts to retain them with enterprise (Peterson, 2011). Quality of employee's
performance largely depend on the rules and regulations of firm. Rules and regulation of
recruitment process also affect the activities of employees. Recruitment process of Purple Mail
Company is very effective. Department of human resource follows data protection act to protect
the personal details of applicants.
During the process of interview, executives of human resource shortlisted and selected
candidates having required skills. Administrator of firm is responsible to monitor and ensure that
interviewers are well prepared. HR Manager has to consider all laws related with employment
such as employment protection act, discrimination act, fair remuneration act and many more. All
these acts help in securing life and health of employees as well as motivate them to perform well.
Culture and ethical consideration of an enterprise affect the whole process of recruitment.
For achieving better results from this and to better satisfy the needs and wants of workers, it is
essential for the managers of Purple Mail company to remove biasness from the process of
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recruitment and managers should provide equal opportunities to all candidates to show their
talents.
Various laws and legal regulation such as fair remuneration, equal treatment and many
more affect the process of recruitment. All these should be consider by firm while formulate
policies related with recruitment and selection of employees.
1.3 Participation in selection process
Identifying and evaluating the skills of candidates to recruit the best one is known as
process of selection. To select the best applicants and better achieve the results of enterprise, it is
very for manager to give proper consideration to each and every aspect related to the process of
selection. Main steps included in the process of selection are stated as below: Preliminary interview: This is the initial step of selection process. In this, all potential
applicants are interviewed by the manager to identify and evaluate their skills (Savikko
and et. al., 2010). This interview is carried out with those candidates who pass the
minimum criteria which is known as screening of people. Application form: In this, a written form is filled by all candidates to get basic
information about them such as their age, gender, qualification, etc. Written test: This is not a compulsory step included in the process of selection. It is done
by the manager to evaluate writing skills of applicants (Winn, 2013). Employment interviews: Both; interviewer and candidate take part in this. Interviewer
asks many questions from the applicant. This type of interview is more formal in nature.
 Appointment letter: Applicant who get success and pass the minimum criteria to
perform all roles and responsibilities get the job appointment letter.
Being a human resource manager at Purple Mail Company, it is my responsibility to
systematically execute all these steps and to consider all essential factors for the process of
selection. I am liable to identify every factor and analyse the same which affect the recruitment
process.
1.4 Own contribution to selection process
Manager of human resource department plays an essential role in the process of selection.
He is the only one who decided all steps and set criteria to recruit the best candidate. Manager is
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the one who identifies all resources required to execute process of selection and provide the
same. Absence of human resource manager decreases the effectiveness of selection process.
Manager has all information about job description and skills which must be there in an individual
to perform all tasks effectively (Stubbs and et. al., 2014). Managers have an ability to better
evaluate the capabilities of candidates and further provide support in conducting interview and
examining the candidate. It is essential for manager of every enterprise to participate in process
of recruitment and selection to recruit the best candidate from all applied candidates. Being a
human resource manager my contribution in selection process is very essential as I will examine
that applicant is capable to perform a specific job roles or not.
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TASK 2
2.1 Skills and attributes needed for leadership
Leadership skills refer to those capabilities and traits which help leaders to develop a
effective and strong style of management. Main attributes and skills needed for leadership
include following: Passion: It is very essential for a leader to be passionate about the work and feel
important about the work they do (Brookfield, 2010). Team leader shared his passion
with his team members and motivate them to be more productive. Leaders of Purple mail
company have acknowledged and encouraged their team members to perform well. Communication: One of the main quality of effective leaders that they known about the
way how to communicate with the members of team. Good team leaders collect data with
the help of effective communication system and then instruct team members accordingly. Team managing: Team leaders has the responsibility to extract maximum efficiency
form all member of team.
 Motivation: This is known as one of the main role of leader. These are the one who
motivate team members with help of different strategies. Leaders of Purple Mail
company must have this quality to motivate employees to give their best.
2.2 Difference between management and leadership
Managers are more than a leader for the enterprise and execute more number of
operations than a leader. Leadership execute by leader on members of his team. Process of
management is invoke in the goal setting process of firm. While, leadership is execute for fulfil
those goals (Czabanowska and et. al., 2014). Process of leadership establish direction to
employees such as it help in create vision and strategies. On the opposite of it process of
management involved plan and prepare budgets, set time period for each activity and allocate
resources.
Process of leadership help in aligns individuals from different background. On the
contrary of it, management provide work structure, establish rules and regulations to employees.
Leaders motivate members of its team to perform best. On the other hand process of
management provide creative solution, develop incentives and help in take right action.
Main difference between leadership and management can be understood by the following table:
Leadership Management
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 This is a process of use various tools
and techniques to guide workers and
motivate them to give their best.
 Concept of leadership is narrow as
compared with the management.
 Use various methods and process to
manage all business activities of firm is
known as management.
 Concept of management is a broad one.
2.3 Leadership styles for different situations
Number of leadership style are there which can be use by the leaders of Purple Mail
company to motivate workers as per the situation exist. Different style of leadership include the
following: Democratic leadership: In this style of leadership, leader involve all members of team in
decision making process. Participation of workers motivate them and influence them to
give their best (Dimovski and Penger, 2011). Main reason why enterprise do not use this
style of leadership because it take lot of time to discuss and evaluate a situation. Laissez- Fiare: In this style of leadership, team members gain knowledge on different
topics so that leader can trust on them . In this, responsibility of team relies on members
rather than leader. Transformational leadership: This type of leadership is used in urgent situations. This is
one of the one way to motivate members of team. One of the main advantage of this is
that it help and motivate team to achieve better outputs. Authoritarian leadership: In this style of leadership, leaders send all instructions and
rules direct to team members. One of the main feature of this style of leadership is that it
eliminate unnecessary obstacles and save the time.
 Transactional leadership: In this, leader punish team members not to fulfil goals and
tasks in given period of time (Fraley and et. al., 2011). Along with this, team leaders
influence workers for good performance with thee help of incentives and bonus.
2.4 Ways to motivate staff to achieve objectives
To motivate workers of enterprise managers of Purple mail company can use different
leadership theories such as:
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 Theory X,Y: This leadership theory of McGregor's is based on two set of assumptions
known as theory X and theory Y. Theory X indicate those employees who are lazy,
irresponsible and untrustworthy (Godfray and et. al., 2010). On the contrary of this,
theory Y indicate those employees who are one of the valuable assets of enterprise.
Under this, after segment the workers in two categories. Leaders of team formulate
different strategy for workers. Leaders pay more attention to the employees of theory X and do
more efforts to make them more productive and efficient.
Team leaders share their responsibility with employees of theory Y as they have good
experience and knowledge.
 Adair's action centred leadership model: This model of leadership is based on three
different requirements include group needs, task needs and individual needs. Task
requirement refer to plan task, set objectives and allocate responsibilities to employees.
Requirement of individuals are fulfil with the help of coaching, motivation strategy and
development program (Goetsch, and Davis, 2014). On the other hand needs of group are
fulfilled with the help of team building and communication.
TASK 3
3.1 Benefits of team working
Concept of team is a powerful one that stimulates and influence individual to fulfil the
goals and objectives. With development of team, team members of Purple mail company can
create a positive and healthy work environment. One of the main feature of team working is that
it help in achieve the objectives of firm (Goleman, 2010). Advantages of working in team stated
below: Innovation and learning: Team leaders encourage the participation of team members in
decision making process. It help in provide innovative ideas and support workers to find
best solution of the problem. Increase trust: Bounding of team help in increase trust among the employees. Active
participation of all members of team help in easily achieve the set targets. By work in a
team employees of Purple Mail company can provide effective services to clients.
 Encouragement: One of the main benefit of working in team that members of team
appropriate a good habit of their colleague (Gwyer, 2010). This provide motivation and
encouragement to individual of team.
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3.2 Working in a team as a leader and member
Develop effective teams and motivate them to achieve the desire results is known as one
of the essential responsibility of every leader (Heath, 2012). Main advantage of working in team
is that in increase both productivity and profits of firm. Working in a team provide number of
benefits to enterprise, which can be understood by the following points: Ideas: Working in team provide various innovative idea to solve a complex problem. Support: This is one of the main benefit of working in team. Every member of team
provide support to each other, it help in boost their confidence and motivate them to
complete the task.
 Efficiency: When large number of people work in a team that it increase their
productivity and at the same time ensure optimum utilisation of firm resources. All this
help firm in achieve efficiency.
3.3 Effectiveness of team in achieving goals
A leader do various efforts to build a effective team in enterprise. For build a effective
team to execute operations of business it is very essential for leader of Purple Mail company to
set interesting and achievable goals for all members of team. This will help in develop special
skills and qualities in them (Kuroda, Yuki and Kang, 2010). One of the main advantage of
effective teams is that it help in provide innovative and unique solutions for the problem and
contribute a lot in success of company. For this proper training and development programs
should be conduct by managers. This enhance skills of workers and help them in explore
promotional opportunities exist in firm.
This ensure effective utilisation of all resources and save cost of company and provide
other many advantages. So all efforts must be done by the leaders of Purple Mail company to
build a effective team in enterprise (Lev, 2013). More effective the team will be more it will
contribute and help in achieve goals.
TASK 4
4.1 Factors involved in planning and monitoring work performance
Due to fast changing needs and wants of customers it become more essential for
managers of company to decide and make plan about the future activities of company. This
provide guidance to managers and help firm in make and deliver quality products to its
customers (Mayfield, 2014). To achieve this, Purple Mail company can conduct training program
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for employees to improve their performance. One of the effective method which can be use by
the managers of Purple Mail company is performance evaluation. Under this manager identify
the gap between actual and standard skills require to perform a task (Mendenhall, 2012). Main
methods which can be use by managers to increase the effectiveness of process of planning are
as follows: Set up process and methods: Manager can develop and use effective methods to collect
data and than make plan for future activities of business.
 Feedback from customers: Company can collect relevant information from customers
about the features which they want in final products. In this way, enterprise can better
satisfy the needs and wants of its customers. Report: Report which are collect by managers on daily basis help him in identify what is
really going in enterprise and assist him in decide future plans.
 Performance appraisal: This technique help manager about the skills and capabilities of
employees and help him in formulate business plan for organisation.
4.2 Deliver assessment for the development needs of individuals
Human resource manager introduce some variations in the development plan as per the
change occur in enterprise (Morgan, Paucar-Caceres and Wright, 2014). It is very essential all
workers of company must have up to date information about the business activities so they can
contribute their best in its success. As, at present Purple Mail firm is going through tough times
so to come back in track and to execute all operation in an effective way it is very essential for
manager to develop development needs of employees.
 First of all, it is very essential for managers to increase interaction with employees to get
information about how they feel during working hours and main issues face by them.
 For this, manager can conduct a interaction program.
 Needs of employees must be assess on timely basis so manager can better identify and
satisfy their needs to keep them in organisation.
 All grievance must be effectively handle by manager.
 Before introduce any new method and technology proper training must be offer to
employees.
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4.3 Evaluation of success of assessment process
To identify and evaluate the success of assessment process, following questions should
be answer by the manager: Were the purpose of assessment is clear: It is very necessary for managers to first
identify the main purpose of program and communicate same with employees (Nkomo
and Kriek, 2011). Valid methods must be used: It is very essential that valid methods and process must be
used by managers to achieve desired results. Assessment should be free from bias: Whole process of assessment must be free form
any bias, this help in achieve effective results. Feedback: Findings of feedback must be communicated with all.
 Assessment of objective must be clear and understand by all employees: It is very
essential that objective of assessment must be clear to all employees.
CONCLUSION
From the above information it can be concluded that both managers and leaders play an
effective role in success of enterprise. These rare the one who do all efforts to identify the main
cause behind the problem and provide all resources to solve the same. These are the one who
help in consider all legal and ethical consideration during the process of recruitment and make it
more effective. Managers of Purple Mail company can encourage the team working to achieve
better results. This help in provide solution to complex problems and at the same time enhance
skills of team members. All this help enterprise in achieve its set targets in an effective way.
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