Leadership, Recruitment, and Team Performance at British Airways

This report examines the critical aspects of working with and leading people within British Airways. It covers the recruitment and selection process, emphasizing legal, regulatory, and ethical considerations, and explores various selection techniques used by British Airways. The report delves into the skills and attributes necessary for effective leadership, differentiating between leadership and management, and comparing leadership styles suitable for diverse situations. Furthermore, it highlights the benefits of teamwork for the organization, methods for resolving conflicts among team members, and strategies for enhancing team effectiveness. The analysis extends to the factors involved in planning, monitoring, and assessing employee performance, including planning and delivering assessments of individual development needs, and evaluating the success of the assessment process. Motivational theories for encouraging staff are also discussed, providing a comprehensive overview of leadership and team dynamics in the context of British Airways.

Working with and leading
people

Working with and leading people...................................................................................................................................................1
INTRODUCTION...................................................................................................................................................................... 4
TASK1........................................................................................................................................................................................ 5
1.1Preparation of documentation to select and recruit a new member of staff................................................................................5
1.2. Impact of legal, regulatory and ethical considerations that are needed for the recruitment and selection process....................5
1.3Selection techniques being used to recruit the suitable candidate in British airways.................................................................6
M1 Identify and apply appropriate strategies to find appropriate solutions....................................................................................6
D1 Use critical reflection to evaluate your own work.....................................................................................................................6
TASK2........................................................................................................................................................................................ 6
2.1 Explain the skills and attributes needed for leadership..............................................................................................................6
2.2Difference between leadership and management.......................................................................................................................7
2.3 Comparison of leadership styles for different situations...........................................................................................................7
TASK3........................................................................................................................................................................................ 8
3.1Benefits of team working for an organization............................................................................................................................8
3.2 How to solve conflicts among the team members?...................................................................................................................8
3.3Effectiveness of the team...........................................................................................................................................................8
M3.Present and communicate appropriate things............................................................................................................................9
D2 Managing and organizing the activities.....................................................................................................................................9
TASK4........................................................................................................................................................................................ 9
4.1 Explain the factors involved in planning and monitoring and assessment the performance of the employees..........................9
4.2Plan and deliver the assessment of the development needs of individuals.................................................................................9
4.3Success of the assessment process...........................................................................................................................................10
D3 Demonstrate the convergent lateral and the creative thinking.................................................................................................10
CONCLUSION......................................................................................................................................................................... 10

REFRENCES............................................................................................................................................................................ 11

INTRODUCTION
The human resource is considered as the most important function in any business organization. It is considered as the
essential component in any business sector. Human resource sector deals with the recruitment and selection of the
employees for the organisation. It consists the hiring of the new employees who are suitable for the organisation and
matches with the desired position required in the organisation. Later on the training is provided to the employees for
enhancing their personality and development in the work performance of the employees. Along with the human
resource department the leadership factor is also considered as the vital component in the operational work. The
leader is the one who is responsible for his team performance (Neal and Chartrand2011).The leader signifies its
group. The working with and leading people defines the leadership qualities and traits which helps in attiring the
attraction of others towards their leader. The way which leaders adopt to perform work with their leads to its group
effectively and the leader is the one who identifies their group .The leader must be a god motivator who must aim to
motivate their subordinates positively and leads to effectiveness in the work performance. The leader must identify
the basic requirements of the employees and focus on their needs for the effective motivation. The team is a gathering
of people together to achieve a single common goal. A team is consists of several members collectively. The team
targets on gaining a single purpose through collective efforts. Different people with various skills, attributes comes
under one unit for the operations. The team working is considered as an effective working in the organisation as it
leads to efficiency in the working and bring people different together for the working under the same platform and
saves the time in the operational work as several people gets engaged in performing a single task .It leads to achieve g
the harmony in the working. The British Airways is a largest airline which is settles in the United Kingdom. . The
British airways id denoted by the (ba) and was founded on the 31 march 1974. The British airways are mainly based

on the water sides and are established near the London Heathrow Airport (Goffee and Jones 2013). The British
airlines lads to certain success heights after some years in the business and expand their work at certain levels leads to
a mass level of growth in their business. The current is manly focusing on the aspect of the working with and leading
the people. It helps in identifying the British airways how they may be able to recruit their new employees and
framing the regulatory impact and they mainly focuses on the leadership. The British airway also aims at finding
suitable leader with the desirable leadership qualities and with the certain skills and attributes which helps him in
motivating their team members in the work performance. The report also enhlights on the team and its importance in
the working defines how the team working considered as beneficial for the British Airways.
TASK1
1.1Preparation of documentation to select and recruit a new member of staff
Recruitment and selection are the integral part of the organisation. In order to attaining the vacancies in the
British Airways the human resource department recruits the suitable candidates (Lyubomirsky and Layous 2013).
They farmed out the job profiles containing the job specification and the job details which leads to a requirement of
desirable job position. The job description is a detailed study of the job. The job description is:
Job Title: Cabin crew
Report to: Cabin crew manager
Job role: The basic aim of the cabin crew must be to provide the satisfactory services to the travellers present in the
British Airways.
Qualifications:
 Graduation
 Diploma in any hospitality sector
Skills:
 Communication skills
 Interpersonal skills
 Basic computer skills.
Duties and responsibilities:
 Must be able to welcome all the passengers pleasantly
 Providing the sufficient information to travellers
 Making aware travellers about the emergency situations.

1.2. Impact of legal, regulatory and ethical considerations that are needed for the recruitment and selection process
The business operations must be taken the legal, regulatory and the ethical factors into consideration for any
operations to be get performed n any business sectors. The legal and ethical procedure helps in performing the work n
a systematic manner. The British airways mainly aim at recruiting their employees in a legal way without doing any
personal biases. The HR manager of the British airways works on the certain principles based on the legal and ethical
impacts at the time of hiring and selecting the most desirable candidate for the certain position (Lev, 2013). There are
certain acts over which the British airways implement their recruitment process such as the sex discrimination act,
equality act providing the equality among the employees, equal pay providing equal remuneration to the employees.
The British airways emphasis on hiring the candidates without doing the sex inequality in the male and female and
work on certain regulatory frameworks.
1.3Selection techniques being used to recruit the suitable candidate in British airways
There are certain methods which can be adopted by the British airways for recruiting the employee for the
cabin crew and selecting the most suitable candidate for the job position (Nielsen and Daniels 2012). As being the
Human resource manager of the British airways the various technique which can be suggested are:
Interviews- This is a most suitable recruitment process for the adoption of the suitable candidate for the British
airways. As interview will helps in identifying the candidate clearly and helps in gaining the depth knowledge of the
personnel
CV- Curriculum vitae is a detailed study of the candidate qualifications, experiences, skills and persona information.
It helps British airways in identifying the suitable candidate for their ob position.
References- It consists of taking information of the new employee from the old employees working from several
years in the company. This helps in briefing out about the new employee.
M1 Identify and apply appropriate strategies to find appropriate solutions
The recruitment is an essential part of any business. The hiring f the fresh talent in the business leads to bring
the efficiency in the working as the new people with creative ideas bring innovation in the operations. The British
airway aims at performing their recruitment procedure with a legal and ethical regulatory based work performance.
They motive is to build up the operational work legally without any unfair or legal trade practices (Fraley and et.al
2011). They measurement is based on certain acts such as proving equality, no gender inequality and providing the
fair wage against the work performance
D1 Use critical reflection to evaluate your own work
The selection of the suitable candidates for the suitable position leads to an most important factor for the
business .It helps in filling the gap in the work performance. The selecting the most appropriate form the all
applicants applied consists the selection procedure. There are various methods which help in evaluating the

employees and measuring their performances. The interviews helps in knowing the detailed information about the
personnel it helps in identifying their personal as well as communication skills the references helps in knowing the
behaviour of the employee and gaining information related to them.
TASK2
2.1 Explain the skills and attributes needed for leadership.
Leader is the one who has the certain qualities of guiding the people and influencing their behaviour. The
skills and the attributes required for leadership are:
Communication skill: The leader must have the strong communication skill which helps them in building up an
framing of a effective and the healthy organisation. In transferring of information to the others and for providing the
training to the employees the communication skills are the most essential factor.
Managerial skills: For managing the things and handling them effectively the leader must have the appropriate
managerial skills which also helps in indentifying the solutions in the critical situations and helps in identifying ho to
get overcome from it.
Motivation skills: The leader must be able to motivate others and helps in focusing the employees more towards the
work .A leader must poses the motivational skills which helps inspiring the others.
2.2Difference between leadership and management
Management and leadership are different from each other in certain ways. The major differences between the
leadership and the management are:
Leadership Management
Leadership is consists with the things why to do and
when to do.
The management consists with the managing of the
things and how to do the things.
The leaders are mainly focus on the people The management is mainly responsible for the work
A leader leads its subordinates The manager mange’s the organisation and the work
A leader is mainly responsible for their group
performance
The manager is responsible for the overall performance
in the organisation.
A leaders is mainly focus o ringing the innovative and
new things
Mangers mainly focus on the management of work and
adjusting according to its suitability.
A leadership is a wider approach aims at gaining the
short term goals.
Management is an wider approach and consists in
achieving the long term goals
2.3 Comparison of leadership styles for different situations
There are different types of leadership styles which can be adopted by the leaders for achieving certain goals
and the objectives (Prochaska 2013) .The most common leadership styles which are presently used for working are
the autocratic democratic, transformation, laissez-fare leadership’s style and some more. The autocratic leaderships
defines the authority is in few hands and consist of framing of the certain rules and regulations for the working. On
the other hand the democratic style s the opposite of the autocratic style the decisions power is free in the democratic

all the e employees feels free and have the right to take decision against it and leads to build up a suitable and the
healthy environment. These styles aim at higher productivity and motivating the employees. In the laissez-faire style
the decision power is within the team members. The most effective leadership style which can be adopted by the
British airways can be the democratic style which leads to encourage the employees more in the company and
increases the productivity
2.4 Motivational theories to encourage the staff
Motivation is an important factor in encouraging and developing the willingness in individual towards the
work which helps in focusing them more towards their work. The employee motivation leads to achievement of
goals. The British airways can motivate the employees by implying the certain theories of motivation. The
motivational theory like the Maslow’s need hierarchy consist the five hierarchy level .They mainly starts with the
focusing on the basic needs like food shelter to the luxury needs. The herzerberg theory can also be applied which
sates two factors mainly the hygiene factors such as the salaries, fringe benefits status etc and the motivational factors
such as the responsibilities promotional opportunities etc.
TASK3
3.1Benefits of team working for an organization
Britsih airways focus on the team working that helps in achieving the effective performance and helps in
completion of the task on the time. There are certain benefits of working in the team. The advantages of working in
the team are:
Increase in learning- Team working helps in gaining the knowledge from the others .As several people work together
it helps n gathering different knowledge of others.
Building up a trust –working together helps in building up the trust in between each other .It helps in increasing the
trust level within the subordinates.
Delegation of work- Different people gets engaged in performing a single task which helps in dividing the work
according to the member suitability. This helps in getting relaxed from the overburden of the work.
Risk factors- Collective work engaging helps in taking risks at certain levels. Support of various members together
helps the group to take risk against the working.
3.2 How to solve conflicts among the team members?
As being the team leader I will lead the employees in a best way and aims at proving them fuller satisfaction. I
must aims at instructing the employees in such way that helps them in achieving the organisational goal. Proving
motivation at certain levels to the employees must be aims most important which needs to be performed and must
evaluates their working performance regularly and motivate them regarding their duties and the responsibilities. As
being the leader i must consider the capabilities of solving the team conflicts (Bell and Blanchflower 2011). The team

members must be evaluated fairly. The team must be clearly defined with the plans and their roles which helps in
solving their duty and helps in saving the time. The British airways must provide the employees the motivational
lecture which helps in encouraging their employees towards the work.
3.3Effectiveness of the team
Team working is an most suitable method for British airways to achieve their goals and targets. The team
coordination and the team support will helps in increasing the morale level of the employees. The effective team
building can be done by support of various elements present in the organisation. The team members are the most
beneficial elements in the organisation. The leaders are the effective component which brings effectiveness in the
team. A good leadership results in a good team build up. The leaders must provide the effective solutions to the
employees which helps the in attaining their goals. The team leads to creation of the new ideas for the betterment in
the performance (Grant 2012). The effective communication also leads to bring effectiveness in the team. The work
must be delegated in the team according to the one specialisation in the work with the certain skills and the attributes.
The team member aims at managing their work in such a way which leads to enrich their productivity and provides
them better outcomes.
M3.Present and communicate appropriate things.
The team is an different people engaged in achieving a single task .Different people consists in team with the
various skills , attributes , knowledge and with the different thinking process which leads to different thoughts and
ideas . The working together helps in achieving helps in saving the time and getting the things done easily. The team
member helps in identifying various solutions for the particular problems collectively. The team building becomes
strong and improves the inter personal skills of the team members. Working upon different thoughts and ideas bring
efficiency in the work performance and considers beneficial for both the team members and for the organisation.
D2 Managing and organizing the activities
The team can be work effectively when there is monitoring over the performance of the team .The leader is
mainly responsible for the team. The hiring of the appropriate leader for the team performance brings the efficiency
in the team and the goals and duties must be clearly stated which helps in solving the employees mind and helps in
identifying them their role against which there are allotted (Burnett J 2014). The communication is the most
important factor which brings harmony in the organisation .The open and free communications brings effectiveness.
TASK4
4.1 Explain the factors involved in planning and monitoring and assessment the performance of the employees
Training is a most important factor in which helps the employees in performing better and enriching their
performance which helps them in achieving the organisational goals effectively. There are certain techniques which
must be adopted by the British airways in improving their performance.

Training needs- The British airways must aims at providing the technical training to their employees which helps
them in performing effectively in the organisation and as per the requirements of the management (Nam and Pardo
2011). Training helps in enhancing the capabilities of the individual.
Learning needs- The leaders must aims at identifying the learning needs of the employees and provide them with the
sufficient knowledge by conducting various seminars and lectures which aims at an increment level in them.
4.2Plan and deliver the assessment of the development needs of individuals
There are certain strategies which must plan by the management for the development of the individuals:
Motivation- The team leader must identifies the motivation needs of an individual and motivates them according to
their requirements.
Communication- The effective communication in the organisation brings effectives. The managers must
communicates with the employees in the British airways to find out what type of problems the employees are facing
Delegation- It consist the allocation o work from the top authority to the lower level in such a manner which helps
them in improving their skills (Mendenhall 2012).
4.3Success of the assessment process
The British airway adopts certain strategy which aims at evaluation of the success and their implementations
in the different departments:
Feedback- The leader collects the feedbacks from their subordinates which helps them identifying the problems
facing by the and helps in doing certain changes in the plans.
Appraisals- The appraisal in the performance leads to increase in the productivity and helps in boasting up the
employees morale (Working with and leading people analysis, 2017).It helps in motivating the employees and
achieving the task completion on the time.
Discipline- Discipline is a best way to achieve success for the British airways. For the improvement n the
performance level the management needs to be gets stricter and disciplined for the better outcome of the plan.
D3 Demonstrate the convergent lateral and the creative thinking
The convergent thinking consists of the ability to provide the accurate thinking helps in solving the problem
related to the particular fields. It aims at gaining an optimum solution. The lateral thinking consists the solving of an
problems by applying various reasons (Bush and Middlewood 2013 ). It consists the logic fields. The creative
thinking consists of identifying the problem in a different ways it donates the thinking in an innovative or in some
new and different ways.

CONCLUSION
From the above report it has been concluded that working with and leading people defines the leadership
qualities and focuses on the team work. The report focuses on the recruitment and the selection of the cabin crew in
the British airways. The different leadership styles like autocratic, democratic are highlighted. British airways adapts
the working on the democratic styles which helps their employees to work freely and take decision in the
organisation, and uses the Maslow hierarchy and Herzberg’s motivation theories for motivating their employees.
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Online
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