Comprehensive Report: Leadership, Recruitment, and Teamwork in UPS

This report provides a comprehensive analysis of leadership, recruitment, and teamwork within United Parcel Services (UPS). It begins by outlining the documentation required for the selection and recruitment of new staff, assessing legal requirements impacting these processes, and evaluating the performance of an HR manager in recruitment and selection. The report then delves into essential leadership skills and attributes, differentiating between leadership and management, and comparing various leadership styles suitable for different situations within UPS. It also explores methods for employee motivation and the benefits of effective teamwork, including the importance of leadership and team member roles in achieving specific goals. Finally, the report examines factors involved in planning, monitoring, and assessing work, including the development needs of individuals, and evaluates the success of the assessment process within UPS. The report offers a detailed examination of HR practices and leadership strategies within a real-world business context.

WORKING WITH
AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1. Documentation required for the selection and recruitment process of new staff in UPS
company......................................................................................................................................1
1.2. Assessing the legal requirement that are impacting the recruitment and selection process
of UPS.........................................................................................................................................1
1.3. Evaluating performance of HR manager on taking part in recruitment process of UPS.....2
1.4. Evaluating HR manager's contribution in selection process of UPS...................................3
2.1. Explaining the skills and attributes that are essential for effective leadership in UPS
company......................................................................................................................................3
2.2. Explaining the difference between leadership and engagement, with their requirement in
UPS company..............................................................................................................................4
2.3. Comparing the different leadership style for different situations in UPS............................5
2.4. Explaining different ways to motivate the employees for achieving USP' s objectives......6
TASK 2............................................................................................................................................7
3.1. Assessing the benefits of the effective team working for USP company in achieving its
goals............................................................................................................................................7
3.2.Demonstrating the importance of leader and member in a team towards achieving specific
goals and dealing with different situations..................................................................................8
3.3. Reviewing the effectiveness of team in achieving the goals of USP...................................8
4.1. Explaining the important factors involved in planning the monitoring and assessment of
work............................................................................................................................................9
4.2. Writing a plan for the assessment the needs of development of individual in USP............9
4.3. Evaluating the success of the assessment process of USP company.................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
It is very important for any organisation to analyse the business operations in order to
attain the success and growth of organisation. It is very essential for having and develop the
skills that will help in working and leading the people to work more efficiently. The present
report will help in understanding different aspects which helps an organisation and its employees
to attain efficiency in work. The present report is based on the United Parcel Services of UK.
The company is facing various issues in operations. The report will discuss the importance of
recruitment, selection and retention process of HR manager. The report will discuss about
different styles and effectiveness of leadership. Report will also analysed the effectiveness of
working in a team. Further, the assessment plan and development need will also be discuss in
report.
TASK 1
1.1. Documentation required for the selection and recruitment process of new staff in UPS
company.
Hiring and recruiting is the foremost important duty of HR department , there are several
documentation which are required for the selection process of the new staff. They are:
Identifying the need: UPS has facing several administrative problems, HR manager has
analysed the need of sales manager.
Job description: this document will contain all the specific requirement which needs to
be in candidates that are applied for sales manager. This document will contain all roles nad
responsibilities of sales manager. Job profile also includes the specification of the skills and
experiences that a candidate should have.
Job description will include following detail:
Job title: Sales manager
Experience: 3 year or more
Duties and Responsibilities: evaluate and accessing the strength and weakness of sales team
and manage different program. Sales manager should have effective leadership to the sales
executives and meet with the requirement of the customers and maintain their loyalty and
engagement.
Qualification and skills:
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 Master's degree in Marketing, communication or related field.
 Excellent negotiation skills
 Strong decision making ability.
 Strong communication skills.
1.2. Assessing the legal requirement that are impacting the recruitment and selection process of
UPS.
Hiring and recruiting the employees is the most important duties and responsibilities
being of HR department. It will leads to the success of any organisation as the employee
performance is the key to the growth and better productivity of a company which help in
achieving its organisational success. At the time of hiring and recruiting staff in UPS there are
various laws, legal and ethical consideration which company has to considered while recruiting a
new employees. The laws and regulations of recruiting sometimes impact the procedures and
recruiting of particular employees are as follows:
Employment Equality act: as stated in this law UPS has to give the equal right to all the
candidates at the time of recruiting and selecting process (Madera, 2012). This law states to
avoid any kind of discrimination on the ground of age, gender, religion during the recruitment
process. UPS has to be ensured that there should be no discrimination of the candidates, which
can affect their requirement of the particular candidates.
Employee protection act: this law includes all the measures which will help in the
protection of the employee. It sets a rule for the company in at the time of recruiting and firing
the employees from their jobs. This law helps in protecting the employees in hiring whether
temporary or permanent and from the hiring on the reasonable grounds. This law impact UPS
company as they have to considered the rules set by the law at the time of recruiting and firing
any employee.
Ethical consideration: It is the foremost important for HR department to follow the
proper ethics at the time of recruiting a candidate. The company has to disclose the proper
information related to the specified job which they are hiring, they must address the salary which
they will offer. The UPS has to be ensures that the selected candidates should be aware about the
working condition (Brewster and Hegewisch, 2017). By following the ethical code, it can impact
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if the candidate will disclose the company's information to other organisation. Following proper
ethic code will help in retaining the employees loyalty also.
1.3. Evaluating performance of HR manager on taking part in recruitment process of UPS.
As an HR manager, it is very important for me to prepare the best suitable documentation
for recruiting new staff. I have analysed the need of best staff which can better lead, manage the
operations of the company being an HR manager, I have prepared the proper documentation and
qualification of the candidates that are required in the candidates. As per the requirement of the
new staff, I have advertised of the vacancy of marketing manager, delivery boy, HR
administrative through various channels like on newspaper, employment agencies etc. It is very
important role as an HR manager to interviewing the candidates applied for the job. I have
carefully scrutinised the applied candidate's resume and than I have interviewed and selected the
best candidates as per the required job position in company (Armstrong and Taylor, 2014). It is
also my responsibility to fix pay packages for the selected candidates as per their job. As
selecting the candidate is not enough, I have arranged the training session for them in order to
make them settled in the job.
1.4. Evaluating HR manager's contribution in selection process of UPS.
Hiring and recruiting the best employee for the vacant job is very essential for improving
the performance of the organisation and in achieving the organisation's goal. Being an HR
manager, it is my foremost important duty to check the efficiency of my process and procedures
of hiring and selecting the best possible candidates for the job. As an HR manager, I have
effectively scrutinised each candidates resume in order to shortlisted the candidates. I have
interviewed the candidates and on the basis of their knowledge, skills and qualification that are
required for the job, I have selected the best candidate (Nieves and Quintana, 2018). I have also
checked their interpersonal skills which are also essential for the working environment In the
whole selection process I have effectively manager the HR department which were working in
orderer to choose the best candidates so that they can be interviewed.
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TASK 2
2.1. Explaining the skills and attributes that are essential for effective leadership in UPS
company.
Effective leadership is crucial element that essential for managing and increasing the
performance of the employee that will result to better productivity. Better leadership in UPS will
leads to built a strong vision and mission for the further development of the company. With the
current issues UPS are facing, it is very important for the company to have a skilled leadership in
organisation that can effectively manage the staff and operations of UPS. From hiring or
recruiting to administrative, it is important manage several business activities that can be
achieved by having effective skilled leadership in UPS. The skills that are required for having
effective leadership are:
Communication skills: It is the foremost important in UPS to have effective leaders which can
use the tool of communication in order to understand the defect of working in UPS
administrative process (The Importance of Leadership to Organizational Success , 2018). It is
important to have a two way interaction, in order to understand the concern and problems that
employees are facing in UPS. It is important for leader to establish better communication with
employee.
Team building skills: It is thee most essential requirement to have effective team building in
UPS, which helps in proper managing and operating different business activity. Effective team
will be made when management and leader will listen about the concern of employees.
Moreover, in order to build an effective team leader has to trust their employees, motivate them
to improve their performance. Motivated worker will help in increasing productivity of the
organisation. With an effective team building skills UPS company can efficiently manage their
operational activity and achieve the employee retention and loyalty.
Emotional intelligence: the leaders in organisation with effective emotional intelligence will
help them to deal with several difficult situation. it will help the leader to make decisions in
unpleasant situation in UPS company. It is foremost important in UPS as considered with current
scenario that leaders should sense the emotions and issues of employees which they are facing in
company (Why leadership skills are important in the workplace ,2018). It will also help in
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developing better communication in UPS among employees and manager and also help in
building effective team.
2.2. Explaining the difference between leadership and management, with their requirement in
UPS company.
For the growth and success of an organisation, it is important to have both leadership and
management. As per concerning the problems that are being faced by UPS company, it can be
said that company requires both effective leadership and management. Both Leadership and
management helps in increasing the efficiency of the business activity, they poses some
difference that are as follows:
Basis of Difference Leadership Management
Meaning It can be defined as the skills
that helped in leading the
employees towards a common
goal is leadership.
It is a technique and art that
are used for managing the
employees and all the business
activities in organisation.
Emphasised on It give emphasis on
motivating and inspiring the
employees
It gives emphasis on managing
several activities of
organisation.
Mode of power It tool the mode influencing
the people (Bratton and Gold,
2017).
The mode of power used by
management is ruling.
Focus It gives focus on encouraging
and bringing innovative
changes.
It focuses on making strategies
and taking decisions for
bringing stability in operations.
Perceptive Effective leadership requires
skills of having creative and
long-term vision.
Management has a short term
perceptive of managing the
current situation.
It is important for having both effective leadership and management in UPS company.
Better leadership will help in motivating the employees to wok more efficiently. While, good
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management will help in making effective decisions and strategies which help in resolving the
issues that are being faced by USP.
2.3. Comparing the different leadership style for different situations in UPS.
As per considering the present scenario in UPS, company is having different problems
including its selection and recruiting of staffs or efficient leadership and management problem.
USP company is also facing problem of administrative, employee and customer dissatisfaction.
In order to control and manage this situation effectively, it is important for a manager to have
proper leadership style which can help in managing such situations. Following are different
leadership styles which that can be adopted at different situation in USP company:
Autocratic leadership: In such leadership style, the leader will act as a boss. Leader will hold
all the responsibility and authority to make sure that their employees work as the per the rule and
guidelines. In UPS company, leader will adopt this style when he has to make decision without
consulting the employees. This style is often used in the situation where employees are not
working as per the standard or with their efficiency (12 Different Types of Leadership Styles ,
2018). This style will help in instructing employees to work as the per the policies and
procedures of company. Such as, timely delivery of parcel to customer.
Democratic leadership: In this leadership style, leader will also involve his subordinate and
employee in decision making process. This style will help the leader in increasing the
contribution from the employees. This styles help in achieving better communication from to
bottom level in organisation. In USP, as employees are leaving the jobs because of having no
satisfaction, democratic leadership will hep in motivating the employees by including them in
decision making process, it will help in achieving employee retention.
Transformational Leadership: it is an important leadership style that helps in initiating change
in organisation and its employees. This style helps in increasing the performance of the
employees and organisation by inspiring and motivate them in order to achieve more than they
can. It can be achieved by setting more challenging work for employees and challenging goals
for organisation (Batistič, 2018). This leadership style will be used in the situation when leaders
wants to get ideas and feedback from the employees which can help in achieving the goals of
USP company.
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2.4. Explaining different ways to motivate the employees for achieving USP' s objectives.
It is very important for any organisation to keep motivating their employees which helps
in increasing their performance level. As it is said that happy employees are productive
employees, it very important to keep employees satisfied with their job in order to increase their
productivity. Their different ways through which USP' s management can motivate their staffs in
order to achieve their organisational goals and objectives:
Better communication: It is an important way that helps in motivating the employees.
The management of USP should keep interacting with their employees, take their reviews about
company's working. The management should take their ideas and involve them is some decision
making, this will help in knowing that they are valuable for the company. Better communication
leads to motivate the employees which help in increasing their performance level in order to
achieve organisational objectives.
Empowering the employees: It can be refers as providing feedback on the employee's
performance by taking their reviews on their working. Management should ask the employees
the way through which they can improve their productivity in job (Top 5 Ways to Motivate Your
Employees , 2018). The management take the advice and feedback from the employees and
implement them in order to improve their performance. Empowering the employees can be an
effective way to motivate the employees.
Offering employee rewards: In order to keep motivating the employees and gain their retention
with USP, it is important to provide them rewards and incentives. Management should start
providing them monitory rewards on quarterly or yearly basis. Providing incentives on the good
performance is the best motivational strategy that can be used by company's. Providing good
incentives on the best performance will help in motivating other employees to improve their
efficiency level which will help the company in achieving its objectives.
TASK 2
3.1. Assessing the benefits of the effective team working for USP company in achieving its
goals.
In any business organisation effective team working is the key for its growth and success
that will help in achieving its goals and objectives. An effective teamwork will leads to increase
the efficiency and productivity of the organisation. It is very important for USP company to
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make an effective team working to increase the efficiency in its business operations. There are
lot of benefits of having an effective team-working which leads to achieve the business goals.
Some of these benefits are:
Increase creativity: Team is formed when two or more employees with same skills and
knowledge come together in order to achieve common mission and goals (Woodcock, 2017).
When employees working as a team, in helps in increasing their creativity as every team
member will express his ideas of solving and performing task in more effective manner in order
to attain it. Team work also leads to increase the learning as every individual member will
possess different knowledge which will increase by sharing with other employees.
Better outcomes: working in a team will help in ducing better quality of outcomes.
Working together will help in creating more innovative and creative ideas which ill increase the
efficiency of the performance level of the individual that will increase the productivity of the
business organisation as a whole.
Building trust: While working as a team, employees learn to depend other employees, it
helps in increasing the trust among the team member. Teamwork helps in building strong
relationship within the employees in USP (Ellis, 2018). Increasing trust between team member
will leads to reducing the chances of conflicts. Having trust is an important component of an
effective team.
Effective team will help will understand the value of goals that need to be achieved. It
will help in making the short term and long term goals strategies in order to achieve the USP' s
goals and objective. They will work more efficiently and deliberately perform their task and
responsibilities.
3.2.Demonstrating the importance of leader and member in a team towards achieving specific
goals and dealing with different situations.
As discussed above, team work is and effective way which leads to increase the
productivity of both employees as well as of the organisation which helps in achieving the goals
of organisation effectively. Making an effective team leads the contribution of both team leaders
as well as team members. Both the team leader and members has different responsibilities which
not only helps in achieving business goals but also helps in dealing with conflicts and different
situation that arises in team. Following are the importance of working in a team as a leader:
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Importance in achieving goals: Team leader is an important person who helps in
gathering all the team member together at the initial stage of forming a tea,m. He helps in setting
the guidelines, process and procedures to perform a task (Housley, 2017). Team leader helps in
providing instruction and guidance to his team members to work for achieving the specific goals.
Team leader plays an important role in building effective communication by interacting with
team mates and make them to interact with each others. Better guidance and will help the team
members to work more effectively in order to achieve the goals.
Dealing with conflicts: Working in a team also leads the chances of arising conflicts
among the team members. It is an important role off a team leader to effectively handle the
situation as soon as possible in order to maintain the performance level of employee. Team
leader with talk to each member in order find the roots of the conflict and tries to solve it in best
possible manner.
Effective team is not only relies on the efficiency of the team leader, it is also very
important for the team member to work efficiently and with coordination which helps in
achieving the goals of the company (Kerzner and Kerzner, 2017). As a team member, it is
important to improve the working standard as per the requirement of the team in order to match
the productivity with other members which helps in achieving the organisational goals more
effectively.
3.3. Reviewing the effectiveness of team in achieving the goals of USP.
It is very important to review the effectiveness of the team and its performance which
will help the organisation in achieving its goals. As per the scenario of USP in considered, it is
important to measure the effectiveness of each department. The manager has to review the
employee performance and evaluate whether it in increasing or decreasing with time. The
manager has to evaluate the performance of HR department in maintaining the retention of
employees (Bell, 2018). The company has to review the effectiveness of the administrative
department in maintaining their operations effectively.
4.1. Explaining the important factors involved in planning the monitoring and assessment of
work.
The important factors that should be considered while planning the monitoring and
assessment of work performance of an employees includes:
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Attendance: It is an important factor to considered the punctuality of the team member. It needs
to be observed the leaves they are taking which shows they are not showing full potential.
Helpfulness: It is also an important aspect to be considered, the employees which are always
ready to help other employees, it also adds up to create positive and culture of teamwork (Eason,
2014).
Efficiency: it can be counted as the ability of an employee to complete their task with full
capability and on time with the resources available to them. The employees who works with their
full efficiency are counted as valuable for company.
Initiative: the employees who are always eager to take part or show initiative shows the team
satisfaction and full engagement in its working (Posavac, 2015).
4.2. Writing a plan for the assessment the needs of development of individual in USP.
In UPS, it is very important for the HR manager to assess the needs of the employees for
further development and needs of training. The assessment of development needs can be done by
following measures:
Job description: it is an important document that will help HR in analysing the qualification and
experience that employees should have for the job. Job description will also helps in identifying
whether the employees have enough skills or need a training and development.
Competency standard: it is the standard of work that helps in evaluating the skills and
knowledge of an employee in order to complete that task (Frohn and Lopez, 2017). These
standard helps in knowing the need for further development of employee.
Performance review: it is a session that are conducted between manager and employees that
will discuss the performance and professional development needs.
4.3. Evaluating the success of the assessment process of USP company.
The assessment process has helped in knowing the employees who required further
training and development in order to increase their skills and knowledge so that they can work
with full efficiency. The effectiveness of the assessment plan can be evaluated through different
techniques which are follows:
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