Analysis of Leadership, Recruitment, and Teamwork: Purple Mail Report

This report examines leadership concepts, human resource management, and their application within the Purple Mail Company, a UK-based courier service. It details the documentation required for recruiting and selecting new staff, including job descriptions and the impact of legal and ethical consid...Read More

WORKING WITH
AND LEADING
PEOPLE

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation to recruit and select a new member of staff.................................................1
1.2 Impact of regulatory, ethical and legal consideration to the selection and recruitment
process.........................................................................................................................................3
1.3 Participation in selection process..........................................................................................3
1.4 Own contribution to the selection process ...........................................................................4
TASK 2............................................................................................................................................5
2.1 Attributes and skills required for leadership.........................................................................5
2.2 Difference between management and leadership..................................................................5
2.3 Comparison between leadership styles for various situations...............................................6
2.4 Different ways to motivated employees to achieves business objectives.............................7
TASK 3............................................................................................................................................7
3.1 Advantages and benefits of team working for an enterprise.................................................7
3.2 Measure of working in a group as leaders and members......................................................8
3.3 Effectiveness of team in attaining the goals..........................................................................8
TASK 4............................................................................................................................................8
4.1 Different factors involved in planning the assessment and monitoring work performance. 8
4.2 Plan as well as deliver the assessment of the development..................................................9
4.3 Evaluation of success of the assessment process .................................................................9
CONCLUSION ............................................................................................................................10
.......................................................................................................................................................11

INTRODUCTION
Leader has certain skills and abilities for assigning and leading the duties in a team at
workplace, it can be identify as the leadership concepts. Human resource department is important
part of the company success and development (Adamou and Adamou, 2017). They has role for
recruiting and selecting knowledgeable person in order to achieve long term objectives of
company. In this human resource management also play vital role in development and growth of
business organisation.
This report is based on “Purple Mail Company” which is one of the biggest organisations
that is dealing in courier facilities in the United Kingdom. This assignment consists of
documentation of recruitment and selection of skilled staff as well as impact of legal
consideration to hiring process (An, 2016). Attributes and skills needed for leadership and
difference between management and leadership are also shown in this study. Team working is
very beneficial for the firm to achieving desire goals. At last, affect on the leadership model and
development requirements of individuals are also analysed in this report.
TASK 1
1.1 Documentation to recruit and select a new member of staff
Purple Mail Company mainly focuses on keeping and collecting necessary records of all
employees who are working in the firm. In order to achieve growth and success of business
entity, manager of the firm is required to keep all necessary information and data of their
workers in hiring process (Boone, 2015). In this, requirement activity is highly needed by the
administrator to hire skilled and knowledgeable persons who can easily attain goals and
objectives of enterprise. One of the best ways is job description which is determined as below:
JOB DESCRIPTION
Name of organisation: Purple Mail Company
Job designation: Human resource officer
Location: United Kingdom
Reporting: HR manager
Main Roles and responsibilities:
 Coming on time to time at hub and then collecting entire allotted parcels.
 Reporting or describing will be completed to the administrator after delivering whole
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parcels.
 Proper and correct records should be assembled of money which is collected.
Working hour: 11.00 a.m. To 7.00 p.m.
Salary: 15000£ per month
Working facility: Work from home and flexible working hour
In the courier company, there are vacancies for certain posts are:
Departments: Managers of Station, Hub, group Leader, Field executive, Back office and Third
mile delivery.
Reports to: Top level management and administrator who are working or functioning at higher
posts.
Pay Salary: It mainly depends as per individual skills, knowledge and allotted post to a person.
Main motive of the job: Important and main role of delivering courier which can be completed
by gathering from hub. Main purpose of this job is to attaining desired objectives in limited
time period.
PERSONAL DESCRIPTION
Entrants who have high knowledge and interest in the area of executives that can try for this
position and they should have better communication ability so that effective cooperation can
take better place in among the employees and hence, dealing can happen in effectual or
effective mode. There are various ability and skills which should be obsessed by group leaders
or manager so that all information can be retained for the deliverer.
Qualifications:
 Post Graduation is needed.
 Effectual command over finance management.
Skills:
 Problem dealing skills
 Keeping and maintaining money record which is collected from clients.
Experience:
 5 months experience is required
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At the time period of joining, there are various documentation which are highly needed by
company are as below:
 Last qualification certificate
 Additional activities certificate
 Identify proof
 Two Passport size photos
1.2 Impact of regulatory, ethical and legal consideration to the selection and recruitment process
Implications of selection and recruitment process, it should be completed as per the
important guidance which is adopted by business organisation (CALIN, 2016). PMC is a parcel
delivering company in the UK that follows some regulatory, legal and ethical regulations for
hiring process. There are some acts which are described as below:
Impact of Equality act 2010: Main motive and purpose of the company is to retain
equality among different workforce who are working in the organisation. So in this all
discrimination reason can be decreased in an effective manner. This is mainly followed when
recruiting is being completed for candidates.
Impact of Race Relation Act 1976: One of the main purpose of adopting this type of act
is to reducing discrimination regarding colour, religion, sex, caste and other more reason. This is
essential to keep working environment of business organisation for better outputs.
Impact of Employment protection Act 1978: This type of act, main emphasis is
completed on growing awareness among all workers about conditions and terms (Cenderello and
et. al., 2015). So in this they have to organise all activities, policies and tasks which are being
connected with it. In order to sharing information and data which is highly needed in the
company.
1.3 Participation in selection process
Evaluating and identifying the knowledge of entrants to hire the best person is called as a
selection process. In order to select skilled candidates, company can achieve long term goals and
objectives in certain period. There are few steps which are included in the process of selection
are as follows:
Preliminary Interview: It is identify as a first process of selection and recruitment. In
this, present applier are interviewed by the business administrator in order to identify their skills
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and knowledge. This interview process is evaluated with those prospects who pass certain
criteria, so it is called as viewing of person.
Application form: In this process all candidates are filled a form in order to acquire basic
information or data regarding their gender, age and qualification.
Written test: It is not an required process, so it is not follow by all organisation in
selecting candidates. It is completed by the business administrator to estimate writing quality of
person.
Employment interview: In this step, both candidates and interviewer are take essential
part in the selection process. In this manager of the company asks various questions from the
candidates.
Appointment letter: This phase identify as a role and responsibility of company to
provide appointment letter who are selected and pass certain criteria of selection process.
As a HR manager in the Purple Mail company, I have different role and duty to execute
entire phase in a systematic manner (Edge, 2016). In this I am also plays vital role in applying
essential and necessary resources for the activity of hiring.
1.4 Own contribution to the selection process
Selection process is very important and essential part of the each and every company in
order to hire knowledgeable as well as skilled candidates. In this process human resource
manager plays main role and responsibilities in achieving long term goals and objectives of
company. In the selection process I will try to provide different tools and techniques to
candidates who are interested in the filed for executive and apply for this position. So in this I
mainly chose internal and external approach to introducing job position (Hartley-Bangs, 2016). I
will also take care different type of discrimination in the hiring activity or after the process. In
selection process I give my full efforts in success, development and growth of business entity.
Purple mail Company required a knowledgeable and skilled person so, in this they conduct
selection and recruitment process, so it is identify as a best opportunities for me in select skilled
person who can improve business profitability and productivity in minimum time period.
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TASK 2
2.1 Attributes and skills required for leadership
Skills and attributes of Leadership is identify as a traits and capabilities which support
leaders in order to create a strong or effective style of administration. There are several qualities
required for leadership are as below:
Communication: Proper communication should be formed by the business leader so that
all data can be shared as well as stable working can be acquired. This is necessary and useful for
the Purple mail Company so that profitability and productivity ratios can be increased.
Interpersonal problem solving: It is one of the best skills in order to reduce problem
related with business performance and profitability: Innovative plan should be analysed by the
company leader in regards to evaluate business operation in a smooth manner (Mendenhall,
2012). So in this company can achieved desired goals and objectives in limited time period. In
order to overcome all issues, it is useful and valuable for the UPS in actual condition.
Negotiations: It is also essential and important skills in order to accomplish
predetermined goals and objectives of company. In this type of aspect, patience or confidence
level are very important factor to achieved the desired targets of company (Nkomo and Kriek,
2011). In the nature, mindset is dynamic to face various type of conditions and pull out effective
outputs for it.
Management and decision making: In order to manage all activities and functions of
business, manager of the company make effective and accurate decision in this case. Role and
duty of team leader is to pull out maximum effectiveness and efficiency form entire group
member. It is essential for the business entity to achieve long term objectives and targets in
certain time period.
2.2 Difference between management and leadership
Leadership and management both are important part of the business development and
success (Morgan, Paucar-Caceres and Wright, 2014). Without this company can not increasing
their profitability and productive in given time period. But other are different from each other
which are describe as below:
Leadership Management
This is define as a process of using different This is identify as a concept of using different
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techniques and approaches to guide and
motivate employees (The Leadership versus
Management debate: What's the difference?.
2017).
process and methods in order to handle all
activities of organisation.
Skills and knowledge of leader is highly
obtained by training.
This kind of management quality are being
obtained over experience, working and time in
a business.
Innovative plan is being created by
emphasising on this type of development or
growth, it will support organisation to uplift
profitability and productivity (Offstein,
Morwick and Koskinen, 2010).
In the company, manager is responsible for
providing better and accurate guidelines to
their subordinates.
They emphasis on inspiring person. They emphasis on managing all activities and
functions of company.
Role of the leader is to formulate guidelines
and principles of business entity.
Role and responsibility of manager is
formulate all procedures and policies of
company.
In the company, they apply proactive strategy. In order to achieve long term objectives and
goals, manager apply reactive strategy.
2.3 Comparison between leadership styles for various situations
Leadership style is very important and essential part of the company to face and
overcome various situation. There are few styles which are describe as follows:
Authoritarian style Democratic style Laissez style
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Entire judgements are being
considered by the business
leader for accomplishing
company project in an
effective manner.
In this, all workers is being
considered in the judgements
making activity of organisation
along with the business leaders
(Peterson, 2011).
In this type of style, leader
contribution is very less as
comparison to democratic
style.
This type of style adopted
where, there million number of
person are present. It is being
followed because of
inaccessible of leaders
listening.
This style does not effects the
judgements making activity
even there is small as well as
large group of workers.
There are knowledgeable and
skilled people who are
existence in the group and
their judgements are being
assessed and hence team size
do not have certain duty to
play.
In this plan revaluation are
being completed which are
followed by workers so that it
not hamper the decorum of
working atmospheres.
In this new plan are
implemented by workers and
possibility are provided to
business leader to select the
great one and follow them.
In this kind of style,
judgements are taken by
workers. So in this role of
leader is to provide effective
decision in particular situation.
2.4 Different ways to motivated employees to achieves business objectives
In order to motivate employees, United Parcel Service use various different kind of
motivational techniques which are describe as follows:
CONCEPT OF MOTIVATION: It is very essential and important for the company to motivate
their workers as per its skills and ability. In order to providing accurate direction and motivation
to the employees, they work with full affords and happily which move in the achievement of
business goals and objectives.
Distinguish between intrinsic and extrinsic motivation:
Intrinsic motivation Extrinsic motivation
In this referred firm motivated and encouraged
to perform an activity and engage in a process
to gain a reward and avoid a punishment. Some
In this company motivated and encouraged to
act a behaviour and engage a process because
in nature it is personality rewarding. For
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examples: Praise, Awards, Recognition,
Grades and many other.
example: Feeling happy, Proud, feeding
creativity, making stronger brands name with
different person.
X and Y Theory : It is a best and essential theory which is apply by the business manager
in order to encourage their employees about activities and work of company (Savikko and et. al.,
2010). This aspects identity as two factor, one is X which is show those worker who are
untrustworthy, lazy and irresponsible. On the other hand, Y is point out those person who are
valuable part of organisation. So it is essential for the employees to acquire their personal goals
and objectives. This theory increase the moral and performance of the employees and provide
better satisfaction regarding workers basic needs.
Maslow's hierarchy theory: It is another model which is beneficial for company to
motivate their employees by providing self-actualization, esteem, love, belonging, safety and
physiological needs. So in this they highly motivated and do their all work in time to time. They
are highly encourages with the help of this style and achieve long term goals and objectives of
company. It is also important and essential for the organisation in order to fulfil basic needs and
wants of the employees and increase their moral and performance in various level.
TASK 3
3.1 Advantages and benefits of team working for an enterprise
Team working is very important and essential for UPS company in order to achieving
long term goals and objectives in limited time period. With the help of term building referred
firm easily increase their sales and turnover in allotted time period. It is also beneficial for the
organisation to maintain long lasting relation with employees and motivate them regrading its
performance and productivity. UPS is a parcel provide company, in workplace they required to
establish effective policy and strategy for the achievement of predetermined goals and targets.
Team working is very important and essential part of the company development and
success. In regards to keep effective working environment along with the group action it is
needed to create the better decorum at workplace (Stubbs and et. al., 2014). There are some
advantages and benefits of team working at workplace are as follows: It gives advantages to
workers for improving the knowledge and skills in the company. Effective communication
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channel for cooperation between the different workers for positive decorum. Team working
increased profitability and productivity of the business organisation. It is increase trust which
help employee's to attain set targets and goals in easy manner.
3.2 Measure of working in a group as leaders and members
Develop effective group and encourage them in order to attain long term outcomes of
company. It is identify as an essential role and responsibility of leader to achieve desire targets of
business entity. One of the main benefits of working team is to maximise profit and productivity
of organisation. In order to give proper guidelines to the workers, leader play vital role to do in
achievement of business success and growth (Winn, 2013). There are various policies and plans
which are selected by business leaders for the staff members to achieve all objectives and task in
limited time duration. Main role of leader and manger is to encourage their employees and give
proper guidelines so they can attain desire targets. This give motivation and increase confidence
level of entire workforce due to the accurate direction given by the business leader.
Tucuman theories: It is very important and beneficial for the company to analysis performance
of the employees. This model includes some parts which are determined as below:
Forming: In this group is collected and the task and project is assigned. In this all team
members of the organisation behave independently as well as although image. In this they
doesn't understand each other to unconditionally believe one another.
Storming: In this group members starts to follows the task or project suggesting plan. In
this various ideas and through may vie for dominance and if handled this step can be destructive
for the group.
Norming: In this tends of the employees is move due to harmonious working practices or
exercise with groups agreeing on the values and regulations by which they direct.
Performing: In this stage all employee are perform in a better manner because all
members are know about personal behaviour and feelings.
Adjourning: It is last phase which is important for the employees to identify employees
performance and productivity in an effective and efficient manner. In this all members are work
with each other and aim for accomplishing the predetermined goals and objectives of UPS
company.
3.3 Effectiveness of team in attaining the goals
Performance measurement techniques:
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Benchmarking
: It is one of the main and essential technique in order to measure employees performance. Team
working is identify as an effective and important factor which is important for achieving entire
objectives and tasks of the organisation.
Results base:
It is another beneficial tool which is apply by UPS in order to evaluate workers performance and
productivity. By the opportunities of confidence and trust among the different person, objectives
and task can be achieved in an effective and effectual way.
Quality of work
: In this business provide work and task as per the skills and knowledge of employees. It is
important for the company to maintain their working environment in a systematic manner as well
as create positive atmospheres.
Commitment levels
: It is another important and beneficial aspect in order to measure employees and workers
performance in an essential manner. If the employees performance level can be analysed (Winn,
2013). Therefore various deviation will occur in employees performance for achievement of
targets.
Motivational levels:
In this business entity provide different kind of motivation theory to evaluate performance level
of the enterprise. New plan can be take effective place, if the person are functioning in a group to
attain all objectives and task in given time period.
Productivity:
In order to allot all work as per the skills and knowledge of employees, it can increase
productivity of workers in an effective and efficient manner.
Resources available
: It is also another essential and main tool for the company to provide accurate resources to the
employees as per the skills and ability of the employees in an effective and efficient manner. It is
also essential for the enterprise to increase their profitability ratio.
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TASK 4
4.1 Different factors involved in planning the assessment and monitoring work performance
Purple Mail Company is a courier deliver business that has to selected different types of
policies and techniques for increasing employees performance:
The PMC can set standards of performance level: In this type, evaluation is considered
of the worker performance against the standards. One of the main purpose is to analysis the
performance level for achieving the targets.
Setting up random approach of assessing level of performance: Different techniques
which are followed by the business manager for analysing workers performance level like KPI,
MBO, 360 Degree feedbacks and other tools (Edge, 2016). All theses are highly important for
workforce so in this objectives automatically achieved.
Reviewing the performance or execution: There are various variation which are required,
it can be completed with the help of different tools for evaluating performance of workers.
4.2 Plan as well as deliver the assessment of the development
Setting the performance level of standards: There are different plans and strategies, it is
obtained by company for identifying the performance level of employees in the company.
Communicating the workers standards: In regards to exchange the important information
among the workforce, accurate strategies and plan require to be made (Peterson, 2011.).
Gathering the information about real performance: Plan and policies should be established by
the business manger to collect all necessary information. So in this they properly aware about
the customers needs and wants.
Comparing the real performance with standards: In this performance level of the employees
can be analysed by the workers in the real level.
Taking corrective actions and activity: According to the requirement, proper changes require to
be consider in activity of business operations.
Learning
curve: It is essential and important for the company to develop employees performance and
effectiveness in an effective and efficient manner. With the use of this tool business entity easily
increase performance and productive level of employees.
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ROI: It is another essential and important method for the company to measure business
performance and effectiveness in an effective and efficient manner.
Observation of behaviour: Behaviour of the employees is important for the development and
success of company in limited time period.
4.3 Evaluation of success of the assessment process
In order to evaluate and identity success or development of assessment activity, there are
different questions which is answered by manager:
Were the assessment motive is clear: It is important and essential for the business
administrator to determine primary aim of program as well as transmit same with workers.
Valid approach must be utilised: It is important that appropriate process and approach
must be utilised by the business administrator to attain desired outcomes (Nkomo and Kriek,
2011).
Assessment should be escaped from bias: All assessment process that must be escaped
from various oblique, this assist in attain effective outcomes.
Feedback: Comment and feedback finding must be transmitted with each and every
person.
Assessment of aim must be understand by whole workers: It is important that objectives
and purpose of classification must be understandable to entire employees (Mendenhall, 2012).
CONCLUSION
As per the above mentioned report, it can be determined that manager and leader of the
business entity play vital role in success and development of company. In order to motivated and
promoted employees, company use various kind of motivation their and leadership style. All
these are also help in reducing difficult situation at the workplace. In regards to recruit and select
knowledgeable candidates business entity follow effective process of selection in an essential
manner. Team working also very important and beneficial part of the company, because in which
they can improve their profitability and productivity in an easy manner. Different kind of
employment act effects the business performance and motivation level of employees.
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