Leadership, Teamwork, Recruitment, and Performance: A Company Report

This report delves into the critical aspects of leadership, teamwork, and recruitment within the context of Purple Mail Company, a UK-based courier firm. It begins by outlining the documentation required for recruiting a new staff member, including job descriptions and the impact of legal, regulatory, and ethical considerations on the process. The report then examines the skills and attributes essential for effective leadership, differentiating between leadership and management styles and exploring various leadership approaches for different situations. The benefits of team working, the role of a leader in conflict resolution, and methods for motivating staff to achieve objectives are also discussed. Furthermore, the report covers factors involved in planning, monitoring, and assessing work performance, along with the assessment of development needs. The report concludes with an evaluation of the assessment process's success, offering a comprehensive overview of leadership and management practices.

Working with and leading
people

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation to select and recruit a new member of staff.................................................1
1.2 Impact of legal, regulatory and ethical consideration to the recruitment and selection
process.........................................................................................................................................2
1.3 Taking part in selection process............................................................................................3
1.4 Own contribution to the selection process............................................................................4
TASK 2............................................................................................................................................4
2.1 Skills and attributes needed for leadership............................................................................4
2.2 Difference between leadership and management..................................................................5
2.3 Leadership styles for different situation................................................................................5
2.4 Ways to motivate staff to achieve objectives........................................................................6
TASK 3............................................................................................................................................6
3.1 Benefits of team working for an organization.......................................................................6
3.2 Importance of working in team as a leader and deal with any conflict situation..................7
3.3 Review effectiveness of team in achieving goals.................................................................7
TASK 4............................................................................................................................................8
4.1 Factors involved in planning the monitoring and assessment of work performance............8
4.2 Plan and deliver assessment of development needs of individual........................................9
4.3 Evaluate success of assessment process ...............................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Every organization depends on their worker’s performance because they highly
contribute in its overall success. Thus, it is an important duty of manager to organize better
training and recruitment of all human resources which lead in attaining better results in an
appropriate manner. One of the main aims of this process is to select capable candidates for
particular job vacancy within organization (Vartiainen, 2015). Because skilled workers helps in
attaining competitive advantage which leads in improving coverall performance of the company.
In this, manager and leader play a significant role in operating all the business activities in an
effective manner. Present report is based on Purple Mail Company which is a courier firm in the
UK. In the recent scenario, they are facing various issues in their organization. Along with this,
Documentation is required in recruitment process which is also mentioned in this assignment.
Various theories of leadership style is also mentioned in this project.
TASK 1
1.1 Documentation to select and recruit a new member of staff
Recruitment is an important process for organization to invite number of capable
candidates in order to fill all the job vacancies within organization. Along with this, selection is
also a prime activity in which manager evaluate candidate’s skills and knowledge as well as
select the best from all candidates in their enterprise. Thus, recruitment and selection; both are
significant activities for every company in which they invest more resources for making better as
well as effective process. In this context, documentation is required in recruitment of a candidate
which is given as below:
Job Description
Company Name Purple Mail company
Job designation Human resource officer
Location UK
Reporting Human resource manager
Model:Roles and responsibilities Effectively formulate as well as execute all
training and development activities to recruit
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the best candidates.
Able to manage all employees at the
workplace.
Maintain as well as provide healthy work
environment for the workers.
Working hours 9:30 AM to 6:00 PM
Pay 12000 per month
Working facilities Better working environment, work from home,
flexible working hours.
Job Specialisation
Qualification Graduation and masters in HR field
Experience 2 years’ experience in same line
Area of enterprise Communication and leadership skills
Other qualities Best leadership qualities
1.2 Impact of legal, regulatory and ethical consideration to the recruitment and selection process
Every organization are affected by the employee performance. So that it is important for
the manager to manager workers activities so that they perform their task effectively and attain
positive results. In this manager put their strong efforts to improve employees performance in
order to retain them for log time period which leads in enhancing the overall productivity level at
market place (Thompson, 2016). Along with this it is more important for the employees to
follow all the rules and regulation to employees their working quality in order to attain positive
results. In this the recruitment process of Purple Mail company is more effective in which they
easily recruit best applicant for their firm. So that it is important for human resource department
to follow data protection act to maintain as well as protect candidates detail in appropriate
manner. At the time of interview process manager of company select best candidates who have
all the required skills and knowledges so that they effectively done their activities. In this HR
manager follow all the employment lows such as protection act, discrimination act and so on. By
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this manager easily maintain safety and healthy work environment at the workplace which
directly contribute in motivating employees so that they perform well and attain their set target
in specified time period.
Recruitment process is also affected by the ethical and culture consideration because it
helps in improving the overall performance level (Peterson, 2016). In this context, it is important
for the manager to all the biasses within their selection process and also provide better as well as
equal opportunities to candidates so that they show their talent and attain better success. By this
Purple Mail company easily enhance performance level and capture larger market share.
1.3 Taking part in selection process
Selection process is one of the effective activities for the organizational to evaluating
candidates skills and knowledge to select best for job vacancy. With the help of this company
easily attaining positive results in most effective manner which leads in enhancing the overall
performance of the company at market place. In this, it is very important for the manager to
manage as well as considered all activities of selection process in order to gain positive results.
In this context, there are some main and important steps included in selection process of
company like: Preliminary interview: It is one of the important and initial stage in which manager take
interview of all the applicant in order to determine their skills. In this, who pass the
minimum criteria they carried out on next process of the selection process. It is related
with screening of the people. Application form: It is written form which is based on basic information about the
applicant like their age, gender and so on. This form is filled by the candidates to provide
their information to the company. Written test: It is also important for the manager to include in the selection process to
evaluate the candidates writing skills (NORMAND and et. al., 2016). Employment interviews: In this step candidate and interviewer both are take part in
which they ask various question to applicant in formal procedure. Medical examination: It is an effective process which comes before appointment of
candidates. In this his health will be checked which help manager to sure that selected
applicant appropriate for specific job. It is important for company to select fit candidates
for their workplace.
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 Appointment letter: Under this, who pass all the selection criteria get job appointment
letter to perform their roles and responsibilities at workplace of the firm.
 Contract of employment: It is an important and last task which cover all the conditions
which signed by applicant. It include job title, roles of workers, leaves, working hour,
salary and other benefits, probation time and many more.
As a manager of Purple Mail company, it is my duty to effectively execute all the steps of
selection process.
1.4 Own contribution to the selection process
Interviewer are the person who play important role in selection process. As a Interviewer
of HR department of Purple Mail Company, I decide all the set criteria to hire best candidates foe
the job vacancy within the firm. In this, I determine all the resources which required n this
process in which I can easily improve the overall performance of selection process in most
effective manner. As a Interviewer I has entire information about job vacancy so that individuals
effectively perform their activities in order to attain overall target is appropriate manner. I also
analysis my own contribution as well as capability to evaluate applicant skills and knowledge at
the time of conducting the interview session. It is more important for me to effectively organize
recruitment and selection process to recruit bes and capable candidates for their organization so
that they easily attain their target in short time period.
TASK 2
2.1 Skills and attributes needed for leadership
Leadership skills are one of the important for every company which helps in developing
overall performance level of management in appropriate manner. This skills related with the
leader who has capabilities to develop strong management. There are some main skills and
attributes for leadership are as follows: Passion: One of the main quality for a leader to be more passionate towards their work
they do. By this they motivate their team members to make them productivity which
leads in improving their performance level in most effective manner. In context of Purple
Mail company, leader has appropriate knowledge in which they easily encourage them
and perform well in order to attain target.
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 Communication: Effective leader have quality to communicate with the team members
appropriately. By this they gather all the relevant data and provide their team members
better direction so that they improve their performance at workplace. Team managing: It is main responsibility of a leader to manager team and also extract
their efficiency so that members are easily attain their target in systematic manner
(Mohelska and Sokolova, 2015).
 Motivation: It is one of the important role of a leader to motivate their team members by
using various strategies. With the help of this leader of Purple Mail Company improve
their workers performance and also enhance their productivity level.
2.2 Difference between leadership and management
Manager and leaders both are the important elements which helps in managing as well as
leading all the employees activities which directly helps in improving the performance level of
company (The Leadership versus Management debate: What's the difference?, 2017). In this
context, there are some difference between leadership and management are as follows:
Leadership Management
Leadership is an effective process in which
leader motivate all the workers so that they
complete all the task in appropriate time
period.
Manager play important role in managing all
the activities in more effective manner.
It define enhancement of employees growth at
workplace.
Management are responsible for maintaining
current process of the company.
It is protective approach because in this
leadership give better knowledge to the
employees to improve their working style.
Management is related with reactive approach
because it is responsible for managing work in
order to improve performance level of workers
at workplace.
2.3 Leadership styles for different situation
Various number of leadership styles are used by manager of Purple Mail company to
enhance motivational level of the workers as per the situation. Which are as follows:
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 Democratic leadership: In this leader include all the team members in decision making
process which helps in influence them and also enhance their motivation level. With the
help of this employees easily perform their best and attain positive results. Laissez- Fiare: Under this leaders attain various skills and knowledge as per various
topics in order to increase their trust on them (Mitchell, 2016). Transformational leadership: It is also important which used by the leader in urgent
situation. By this they easily motivate them and also provide better direction to improve
their efficiency and attain positive outputs. Authoritarian leadership: In this leaders give instructions to provide better direction to
the employees which helps in eliminating all the obstacles in systematic manner. One of
the main advantage this style it aid in saving the time of the company and workers as
well.
 Transactional leadership: Under this, leader punish their team members is they are not
perform well (Hoover and O’Neil, 2015). So that team leader effectively provide them
better direction and also influence to improve their performance. For this they provide
then incentives, bonus and many more.
2.4 Ways to motivate staff to achieve objectives
Manager of Purple Mail Company use various leadership styles to motivate their workers
in effective manner. These theories are as follows:
 Theory X,Y: It is based on two assumptions which called as theory X and theory Y. In
this theory X define those type of workers who are irresponsible and lazy for their work.
On the other hand, theory Y stated about those kind of employees who are more
important and valuable for the business organization in which they done their work
effectively.
In this, leader divided they workers in two categories and they also formulate various
strategies accordingly. Under this leader give more attention to theory X workers in order to
make them productive.
In theory Y, team leader give as well as share their responsibilities with experiences and
skilled workers in order to attain positive results (Kızıl, 2017).
 Adair's action centred leadership model: It is based on three requirement of the
employees like task, individual and group needs. In this all the requirements of the
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employees are fulfil through various motivation factors, coaching and effective
development programs. With the help of this leader easily increase workers commitment
by providing them better motivation.
TASK 3
3.1 Benefits of team working for an organization
Team are more important for every organization to influence the members so that they
effectively attain their goals. In context of Purple Mail Company, all the members of team create
positive as well as healthy environment which leads in improving their overall performance.
There are some main advantage of team working for selected company are as follows: Innovation and learning: Team leaders has capability to encourage their employees to
take participate in decision making process (Edge, 2016). With the help of this they
provide new and innovative ideas to find effective solution of complex situation. Increase trust: Team is one of the effective group which increase the better bonding and
also build trust between employees. By this all the workers effectively perform their
activities and attain set targets in systematic manner. It helps in providing better services
to their clients in most effective manner. Communication: With the assistance of team working, people easily communicate with
each other which leads in building trust. In this they easily share their views and opinion
in effective manner. Enhance quality: It is another benefit of team working in which people enhance their
quality performance by coordinating with each other.
 Encouragement: The important benefit of team is to encourage all the workers because
all are helps in motivating other to perform their activities.
3.2 Importance of working in team as a leader and deal with any conflict situation
It is important responsibility of leader to motivate team members helps in improving the
overall performance level. By this Purple Mail Company easily attain their desirable results in
appropriate time period. Along with this working as team aid in enhance their profitability level
of the company at marketplace. It define various benefits to the firm are as follows:
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 Ideas: One of the main advantage of working in a team is to develop new and innovative
ideas which helps in resolving all the complex system in more appropriate manner
(Herring and Elton, 2016). Support: With the help of team, all members are give their best support to another team
workers which helps in enhancing their motivation level. By this they effectively
complete their task and attain better results. Efficiency: In a team, number of workers work in which they increase heir efficiency and
also ensure optimum utilization of resources. By they they cover their operational
activities and get positive outcomes. Improve service quality: If workers perform their activities in a team then they define
new and innovative way to complete their task. By this they will get motivated and also
perform their task effectively. It helps in attaining positive outcomes in most effective
manner by offering their services to its customers.
 Improve job satisfaction: Working in a team helps in reducing turnover and enhance
satisfaction of the employees towards their job. With the help of this company attain
higher success at market place.
3.3 Review effectiveness of team in achieving goals
Leader are the person who has capability to build a effective team and also provide them
better guidance to improve their performance level. By this team members easily execute their
business activities and achieve desirable goals and objectives. With the helps of effective team
Purple Mail company attain set targets in appropriate time frame. The main advantage of team is
to provide better solution to improve efficiency level by resolving all the complex situation. In
this process training and development is one of the important concept which organize by the
manager to improve workers performance level (Hartley-Bangs, 2016). With the help of this
workers enhance their skills and knowledge in order to explore their opportunities to attain better
targets (Boone, 2015).
It also helps in ensuring the optimum utilization of resources which directly contribute in
saving the cost and increase profitability of the company at market place. So that it is necessary
for leader to done all the efforts for building an effective team. It directly contribute in overall
success of the company in appropriate manner.
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TASK 4
4.1 Factors involved in planning the monitoring and assessment of work performance
In current scenario, customers needs and wants changes rapidly so that it is prime duty
for a manager to make an effective plan for all the future activities. By this firm easily make and
deliver better services to its customers in order to get their higher satisfaction. For this manager
of Purple Mail Company to organize training programs to its employees in order to improve their
performance level. Along with this, performance evaluation is one of the best methods which is
used by the manager in which they easily determine the gap between actual and standard skills
which is required to effectively perform the task (Cenderello and et. al., 2015). There are some
methods for enhance the effectiveness of planning process are as follows: Set up process and methods: Under this manager use best methods to gather all the
relevant data which helps in making better plan towards the future activities. Feedback from customers: In this, firm gather feedback from customers towards the
product features so that company easily make final and quality products. It directly
contribute in satisfying their needs as per customers requirements. Report: It is collected by the manner on regular basis which helps in deciding future
activities of the plan in order to improve efficiency.
 Performance appraisal: It is one of the effective technique in which manager effectively
evaluate employees skills in order to formulate the business plan in appropriate manner.
Along with this, there are some points which is related with better monitoring:
 Feedback will be use take by manager form their subordinate to improve their
performance level.
 Manager have to give better rewards to their workers as pet their performance level.
By these manager easily evaluate the process of planning and assessment. By this
manager attain positive outcomes in most effective manner and achieve positive outcomes.
4.2 Plan and deliver assessment of development needs of individual
Development plan is necessary for the manager in which they define various variation
according to the chances that create at workplace. So that it is important for the worker to aware
about all the business activities ion order to attain desirable target. It directly contribute in overall
success of the company (CALIN, 2016). In current time, Purple Mail company face tough time
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so that they wants to come back in effective track in order to operate their activities in systematic
manner (An, 2016). With the help of this manager easily develop employees needs in most
effective way.
 Firstly, It is important for manager to effectively interact with their employees in order to
get their views that hot they feel at the time of performing their work. And also ask from
them about the issues which face by them at workplace.
 It is possible by conducting better interaction programs in which all the employees comes
together.
 In this assessment of employees needs should be regular basis which help manager to
effectively satisfy their needs in order to retain them at workplace for long time period.
 Along with this, manager also handle all the grievance in most effective manner.
 It is also significant to provide better training tp their employees before introducing any
new methods as well as technology
4.3 Evaluate success of assessment process
It is important for manger to identify the assessment process in order to evaluate its
success in appropriate manner. In this there are some questions which should be answered by the
manager of Purple Mail Company are as follows: Were the assessment purpose is clear: One of the important purpose of manager is to
communicate with their employees so that they effectively determine the main purpose
of programs in appropriate way (Adamou and Adamou, 2017). Valid methods must be used: It is also important process which considered by the
manager to attain all the desirable goals and objectives. Assessment should be free from bias: It is also necessary for the manager to make
assessment free from bias which leads in attaining positive results. Feedback: It is also important to communicate feedback with all the employees that they
effectively implementing their activities.
 Assessment objectives must be clear and understand by workers: It is more important
for the manager to define clear objectives of assessment in employees mind.
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