Comprehensive Report: Leadership, Recruitment, and Performance at UPES

This report provides a comprehensive analysis of leadership, recruitment, and team dynamics within UPES Company, a UK-based courier company. It begins by documenting the recruitment and selection process, including the necessary approvals, position descriptions, and advertisement strategies. The report then explores the legal, regulatory, and ethical impacts on recruitment, emphasizing the importance of non-discrimination and equality. The role of an HR manager in the selection process, including shortlisting, interviewing, and appointment, is detailed, along with the author's personal contributions. Furthermore, the report identifies essential skills and attributes for effective leadership, differentiating between leadership and management. Various leadership styles are examined in relation to different situations, along with strategies for motivating staff. The benefits of team working, both for the company and for individual leaders and members, are discussed. Finally, the report assesses the effectiveness of teams in achieving goals and evaluates performance planning, individual development needs, and the overall processes of leadership and management within the company.

Working with and Leading
people

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation of recruitment and selection process...........................................................1
1.2 Impact of legal, regulatory and ethical to recruitment and selection process.......................2
1.3 Taking part in selection process............................................................................................2
1.4 My contribution to the selection process..............................................................................3
2.1 Skills and attributes needs for leadership..............................................................................3
2.2 Difference between leadership and management..................................................................4
2.3 Leadership styles of different situations...............................................................................5
2.4 Motivate staff to achieves objectives\...................................................................................6
TASK 2............................................................................................................................................6
3.1 Benefits of team working for UPES Company.....................................................................6
3.2 Importance of working with teams as leader and member...................................................7
3.3 Effectiveness of team to achieves goals................................................................................7
4.1 Planning and monitoring the performance of UPES Company ...........................................8
4.2 Development needs of an individual at UPES Company......................................................8
4.3 Evaluate the process of leadership and management............................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
There are several activities that are conducted in an organisation which helps them in
achieving their goals and objectives. It is the responsibility of HR manager to make sure that all
these activities are performed in an effective manner. They sometime lead their employees orally
but sometimes they perform work with them so as to show them how a work is done in the
company (Alloway, Bibile and Lau, 2013). Managers and leaders are the main people in
handling all these tasks. Leading people in a company is not an easy task as there are various
types of people present in company who needs leadership and motivation in a different manner.
The organisation that has been referred here is UPES Company. It is the largest courier company
in UK. This report will discuss about the recruitment, selection and retention procedures, styles
and impact of leadership, effectiveness of a team and lastly assessment of work and development
needs of individuals.
TASK 1
1.1 Documentation of recruitment and selection process
After doing planning and Organising, the HR manager is required to recruit to fill the
vacant positions in company so that goals and objectives of company can be achieved. Since
UPES company is suffering from losses and employees are also leaving their job so it is very
important form the HR manager to recruit employees who are highly skilled and knowledgable
so that they can improve the condition of company in market. It can be said that UPES company
is facing many issues in its administration, leadership and management. So, the documentation
that is required for recruiting employees are :-
 Approval of Recruitment – It is very essential to take official approval of the higher
authority with respect to recruiting an employee at a particular post. So, normally in
companies, approval of recruitment is obtained by preparing a draft in which all the
positions that are left vacant in the company is mentioned (Arnold, Fletcher and
Molyneux, 2012). It will also include the details of academic qualifications and
experience required in the candidate applying for Job. With this draft, the advertisement
that has been published in the newspaper will also be attached. After preparing the draft
completely, it will be sent to the HR department of UPES for approval.
 Position Description – In this document all the positions for which recruitment is going to
be done is clearly specified. So, HR manager of UPES company should prepare a
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position description before starting recruitment. Under this, all the details related tom
position should be mentioned like what will be the work, what qualifications should be
present, how much experience is required etc.
 Advertisement – It is the document that is prepared so as to make the people aware about
the job offer presented by company . The ad is prepared with the prior approval from the
superior division of the organisation (Azhar, 2011).
PERSONAL DESCRIPTION
Those applicants who are having experience of working as a retail manager and is capable of
managing and handling whole stock of the company. They should also have good
communication skills so that they can develop good relationship with the clients and also
leading skills so that guidance can be provided. They should also be able to take challenges that
may come in their way while doing their operations.
Qualifications:
 B.COM, MBA, PGDM
 Sound knowledge of finance and accounting
Skills:
 Management of all the issues that are brought by clients
 Communication and leading skills
 Keeping money record which is received from customers
Experience:
 3 Years minimum experience is needed
 Experience in Retail marketing and Store handling is must.
TERMS OF EMPLOYMENT:It includes the type of conditions in which an employer or an
employee agree upon for taking a job. It includes various factors like job responsibilities, work
days, hours etc. it also benefits like health insurance, life insurance etc.
It is made in the following manner:
 Full name of employer and employee
 Address of employer
 Place of work
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 Job title
 Date of commencement of employment
 Type of contract
 Terms and conditions relating to hours of work
Application Form :
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1.2 Impact of legal, regulatory and ethical to recruitment and selection process
It is very much obvious that the recruitment that will be conducted in UPES should be as
per the legal framework and guidelines prescribed by government of UK. If they will not follow
these guidelines them it will not be good for company as the recruitment done shall be
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considered as illegal. While conducting the process of recruitment, the HR manager should make
sure that there should not be any discrimination in between the candidates and should be treated
and judged at an equal level. The impact of legal, regulatory and ethical consideration is given
below -
 Influence of Discriminatory act – In this , it is said that while conducting the recruitment
process the HR manager should make sure that they follow the guidelines prescribed in
discrimination act and should not do any kind of discrimination in between the
candidates.
 Influence of Race Religion act – If UPES will do any kind of discrimination with
candidates on the basis of their religion or ethical background then it will be considered
as an illegal act. So, company should not don any such thing and focus on qualities of the
candidate.
 Impact of Equality Regulation – There should be equality while doing recruitment
because the companies are required to give equal employment benefits to the selected
candidates for the mentioned post (Bolman and Deal, 2014).
1.3 Taking part in selection process
After providing position descriptions and advertisement, it is the time to conduct a
selection process. The HR manager plays a very important role ion this as he ODs the only one
who selects the final candidate. As an HR manager of UPES, the selection process that will be
conducted here are :-
 Selection of the recruiting board :- The HR department is required to select a recruitment
board for selecting a new employee for the company. These members are selected by the
head of HR department. These people will only conduct the interview process and judges
the employees (Chi, Lan and Dorjgotov, 2012).
 Short listing – The selection board that has been selected is also also responsible to short
list the candidates by judging them on several basis. Some of the popular methods are
MCQ, written exam, IQ test etc. the list of shortlisted candidates are presented to the HR
department who late on conducts the further process of recruitment with these people.
 Interview – This selection board will call the shortlisted candidates for face to face
interview. In this , the boards checks the confidence and knowledge level of employees
and also their background is asked.
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 Appointment – The candidate who clears the interview completely is given the
appointment letter.
As a part of the selection process of UPES Company company, the roles that I was playing was
of a HR manager :-
 I was having the responsibility to shortlist the candidates on the basis of their CV which
they have sent after reading the job description.
 When the shortlisted candidates were called for the interview, along with my team
members I also took active participation in this and judged the candidates on the basis of
their capabilities and skills
 After asking numerous question to them , I gave my opinion on the candidate that should
be selected for the job and after a short discussion with other team members final
candidate was selected. After the recruitment process when the candidate will come for joining , as an HR
manager I will have to make sure that the new employee is given proper induction
training so that they can gather all the necessary information about the organisation and
get ton know about their colleagues as well.
(Source: Recruitment and selection process, 2018)
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Illustration 1: Recruitment and Selection process

1.4 My contribution to the selection process
I have been appointed as an HR manager of UPES company. I was given the
responsibility to reorganise the whole organisation and employ new staff so that the prosition of
company gets improved. As an HR manager, I was required to prepare and manage whole
recruitment and selection process so that the employees that will be recruited is as per the
requirement of company. Along with this, the responsibility of making documents that are
necessary to recruit employees is also given to me.
All the advertisements that will be prepared should be finalised after my approval as the
ad will include all the details about the position offered by the company to the candidate. I was
also given the privileged to select the members of recruitment and selection board who will go
and take interview of employees. I was also required to assist them in this process (Drennan,
2012).
As an HR manager of UPES, my contribution was to make sure that all the activities are
conducted in an effective manner. I have to check that the documents are being prepared on time
and contains all required information also. I was also acting as a member of recruitment and
selection board so I was also present at the time when whole selection process was being
conducted.
2.1 Skills and attributes needs for leadership
After facing a tough time in market, it is required that the managers of company should
be having both managerial as well as leadership skills. It is said that there should be certain skills
that needs to be present in a person in order to become a leader (Hallinger and Bryant, 2013).
Since HR manager of UPES company is given various responsibilities so as to manage the whole
staff so they need to be skilled enough to handle all such activities in an effective manner. Few
attributes required in a leader are :-
 The person should be self confident and have good sense of responsibility.
 They should be ethical in their work so that the work performed by them is right and
acceptable.
 They should have good control over his subordinates.
The skills and attributes required for leadership are :-
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 Communication – The team leader must know how to do communication with their team
members in UPES Company so that they can guide them properly and make them learn
new skills.
 Negotiation – If the leader wants his team to perform well, work hard then leader will
have to take care of their needs and wants and ensure that they are being rewarded for
their hard work in UPES Company.
 Problem solving skills – The leader should have skills to solve all kinds of problem that
may arise in their way while conducting activities because then only they will be able to
achieve the goals of UPES Company
 Accountability – It is required that the leaders should take the responsibility of their own
actions and do not blame other for anything. Great leaders always take initiative to
influence the results and take responsibilities of it as well.
2.2 Difference between leadership and management
Leadership: Leadership is an artistic creation of directing and inspire team mates to
complete task on time. Leadership is not an easy task to perform it requires dynamic personality
and other qualities as well (Lev, 2013).
Management: Management is all about planning, organising, staffing, motivating and
controlling. In any organisation management is the only thing which assigns authority and
accountability.
Difference between management and leadership
Basis Management Leadership
Own Management runs by manager. Leadership is done by a leader.
Functions Management is about
managing things.
Leader leads other team
members to work efficiently
and effectively.
Rules and Procedures There are set of procedure to
be followed in organisation.
There are rules and regulations
for leadership.
Activities There are many activities There is not such activities
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included in management such
as planning, organising, etc.
involved.
Time Span Management is for long span
of time.
Leadership is short span of
time until task is completed.
Nature Management is of stable
nature.
Leadership is of dynamic
nature.
Working Management takes care of
activities undertaken inside the
company.
Leadership is to motivate team
mates.
Concept It is a narrow concept because
every leader cannot be a
manager on the company .
It is a wider concept because it
includes leadership in it since
every manager is a leader in
the company
2.3 Leadership styles of different situations
There are various types of leadership styles that can be used by managers of UPES. It
includes:
 Autocratic – In this, the leader is allowed to take decisions by himself without
communicating it to others and no one has the right to challenge their decision.
 Participative – In this , the leader takes suggestions from the team members and if they
like it then it can be used by the manager while taking the final decision. It is also called
as Democratic leadership (Morrison, 2010).
 Laissez-Fire – In this , the manager or leader does not provide much attention to the
employees and does not provide any regular feedback as well. Generally, in such teams,
highly skilled and experienced employees are kept who does not need much guidance.
After doing its comparison, it can be said that the Democratic style of leadership is the
most suited leadership ion every company as it gives the right to employees also to put their
views ion front of management (Nienaber, 2010). Autocratic style of leadership is generally not
suited in every company as here only the leader takes all decision. It also tries to give an opinion
that leaders are very special and no one can challenge its opinion. Laissez fire can not be applied
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as it is not possible that all the employees are highly skilled and talented thus they require
guidance which is not provided by leader in Laissez fire style. Manager of organisation implemnt
different approaoches of leadership in order to amitain effectiveness in performing diffenrt work
activities performing at workplace. It aids to maintain healthy realtionship between employee
while performing task which is assigned by organisation. These style which is taken taken into
consideration by amnger of UPES organisation in order to improve skillsnand knowledge of
employee in order to attain the goals and objectives of organisation. These leadership styles help
manager in order to coordinate with each other to accomplish diffenrt types operation in
organisation. These leadership appraoches plays an important roles in order to maintain effective
environment in organisation which help to meet favourable environment in order to complete
different task in effective mannner.
2.4 Motivate staff to achieves objectives
It is very important for every company to have a motivated staff so that they can give
effective results to the company. In UPES company, the staff is not performing well because of
which the company is not able to fulfil customers promises who believed in the services of
company. So, now the HR manager is given the responsibility to develop motivational
programmes inside the company so that the employees gets motivated and improve their
performance.
The various ways that can be applied by the managers of UPES so as to motivate their
employees are ;-
 Good salary and Rewards – It is one of the best type pf motivation ciompany can give
to it employees because if employees will get good salary and rewards with respect to
their work done in company they will feel really good and will continue work in the same
manner and give good results to the company.
 Involving employees in decision-making – If the management will take suggestions
from employees while taking any decisions for the company then it will make the
employees feel that the company values them and it will make them feel important
(Peterson, 2011).
 Offering training and development – every employee wants to develop thwir skills and
abilities so that they can perform in a better manner. So, if company will provide them
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