Report on Working with and Leading People at United Parcel Service

This report provides a detailed analysis of leadership and management principles within the context of United Parcel Service (UPS). It begins by examining the recruitment and selection processes, including job descriptions, person specifications, application forms, and the impact of legal, regulatory, and ethical considerations. The report then delves into the skills and attributes essential for effective leadership, differentiating between leadership and management, and exploring various leadership styles. It further investigates the benefits of team working, emphasizing the importance of team dynamics and the effectiveness of teams in achieving organizational goals. Additionally, the report covers performance planning and monitoring, individual development needs, and evaluates the overall leadership and management processes within the organization. The report concludes with a summary of key findings and recommendations for enhancing leadership and management practices at UPS.

Working with and Leading
People

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Prepare documentation of recruitment and selection process..........................................1
1.2 Impact of legal, regulatory and ethical to recruitment and selection process..................3
1.3 Part of the selection process.............................................................................................4
1.4 My contribution to the selection process..........................................................................5
2.1 Skills and attributes needs for leadership.........................................................................5
2.2 Difference between leadership and management.............................................................6
2.3 Leadership styles of different situations...........................................................................6
2.4 Motivate staff to achieves objectives...............................................................................7
TASK 2............................................................................................................................................7
3.1 Benefits of team working for PM Company....................................................................7
3.2 Importance of working team as leader and manager........................................................8
3.3 Effectiveness of team to achieves the goals...................................................................10
4.1 Planning and monitoring the performance of PM company..........................................10
4.2 Development needs of an individual at PM company....................................................12
4.3 Evaluate the process of leadership and management.....................................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
Leadership is the skill that avail in inspiring and encouraging people of organisation
toward the danger or risk in more effective way. Leader lead the employee to the specific
direction in order to accomplish some purpose. This is managed in a company to lead, direct,
motivate and render knowledge to workers (Azhar, 2011). There are various methods or style of
leadership through which an organisation can obtain their purpose. This report discuss about the
United Parcel Service which is one of the largest courier organisation in UK and one of the
popular agency in United Kingdom . It will evaluate knowledge and skills that is required top
work with the leading people. This also avail in considering the value of recruitment and
selection of specific skills according to the job profile.
TASK 1
1.1 Prepare documentation of recruitment and selection process
It is essential to manage the human resource management within an organisation. The
Purple mail organisation hire those applicants who contain great abilities, innovative working
skills, creativity and eligibility for the specific work profile. The Company recently faces issues
with the leadership, administration and management. The department of HRM should recruit and
select those applicants which are more qualified for the work profile. This is essential to comply
the documentation procedure as well as rules and regulation-ion of the firm itself.
Documentation of selection and recruitment Procedures
Job Description:
Job Description
Job Title: UNITED PARCEL COMPANY Manager Company Name: UNITED
PARCEL COMPANY
Role Type: Permanent Hours: Full Time
Salary: £25000 and more Last Date: 21/02/2018
Working with UNITED PARCEL COMPANY
As the UNITED PARCEL COMPANY is one of United Kingdom's largest parcel organization
in order to improve the working environment. The organization also render better development
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opportunities to worker along with evolution of skills and their attitudes. Store manager has
crucial role in the company which assist in meeting the competitive edge of enterprise.
Role and Responsibilities
You will play the major part of organisation who need to control and handle whole organisation
stocks in a proper manner to meet determined outcome. You are also accountable for managing
proper and positive working environment. You as a manager need to use your qualities for
helping and managing consumer and their services. You have profit inspection, minimising the
price, process knowledge and catering high performance working within organisation.
Expectations
 Strong communication skills
 Working skills in even high pressure
 Managing good relations among consumer
 Deal with issues and resolve the challenges
 Ability to meet the determined target
Note: Concerned applicant can send curriculum vitae to official id of company.
Person Specification:
Name: Ms. XX YYY
Address: 21 Royal Street, Birmingham street, UK
Mobile Number: ….......
Email:
Carrier Goals: To become the part of a developed company that render same opportunities to
evolve my basic skills and my potential.
Qualification of Academics:
 Bachelor in Sales and Marketing
 Post graduation in HR and Management
Experience:
 Internship with AOL with 6 months
Competencies:
 Acquainted with Microsoft ASP, Java script ,NET.
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 Communication skills excellency
 Time punctual
 Innovation
 Leadership and management skills
Declaration:
I solemnly announce that entire data rendered are verified and real to my knowledge.
Terms of Employment: It is require for each and every worker to follow the terms and
guidelines of organisation in order to meet requirements of organisation. The office time would
be 9:00-5:30 and all the employee should be on time. Dual employment would be considered
against the organisation ethics. Organisation would be offering £25000 to manager who has to
engage their all efforts for the sake and development of UNITED PARCEL COMPANY.
Application Form:
EMPLOYMENT APPLICATION FORM
Personal Information:................ Date of..........
Name:
First......... Middle............. Last.....................
Address: ________________________________________________________
Alternate Address: _____________________________________________________
Contact Information …....( )......... ( )
Home Telephone Mobile_____________________
How did you learn about our company?
___________________________________________________________________
Position Sought:______________________________________ Available Start.................
1.2 Impact of legal, regulatory and ethical to recruitment and selection process
The terms and regulations influence the selection and recruitment procedure in an
organisation (Leadership and management, 2017). This is my duty as an human resource
manager, to be informed and aware about the laws and rules of hiring procedures. The impact of
regulation, ethical and legal on the selection, hiring process are discussed below:
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 Age regulation Impact: The selection and recruitment procedure render some advantages
to the young and older workers. In case of giving a specific attention to specific group of
age, it would be considered against the provision or law. Employee Right Impact: This is required for me as an HR to check the criminal cases or
background profile of the candidates before selection. Gender Discrimination Law Impact: Purple Mail organisation should manage the act of
gender discrimination. UNITED PARCEL COMPANY HR have to unbiased in matter of
gender if the person is suitable and complete the job criteria. Nationality Impact: The Nationality Regulation Act state that of an organisation
advertisements claim that the prefer specific nationality people, they break the law. With
taking agreement of nation, any applicant who is legally living and working in the United
Nations can work (Chi, Lan and Dorjgotov, 2012).
 Employee Statement Impact: The fresh candidates have to get the statement of
employment which involve leave, wage, working time and work schedule etc.
1.3 Part of the selection process
The next phase of Purple Mail organisation's, This is essential for HR to make the
participation in the selection procedure. The respected organisation have been facing loss in
revenues and profits of the organisation due to weak selection and recruitment process that have
imbalance the entire firm. AS a manager of HR, I need to manage the process of selection to
avail the company in various ways. Here are mentioned the certain steps in which the HRM of
Purple Mail participate for attaining the process of selection: Selected the team of selection and hiring: HRM avail in selecting or hiring the qualified
worker. The Purple Mail organisation has to hire three members of staff. I need to
manage new team of hiring in which I need to organise one director for interviewing
candidates for the post of employee. Candidates Short List: The organisation undertake the process of interview later which
they shortlist the applicants which is qualified. The list is provided to HR who select the
worker for the next selection round of the entire process. Taken Interviews: Later it, the human resource manager take the interview of shortlisted
applicants. As a manager I will ask the question related to the required profile in order to
ensure their quality and skills.
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 Final Appointment: It is the final phase in which the manager of organisation provide the
appointment letter to the applicants and the candidates turn into employee of the
company.
Role in selection process Criteria development: Executive require to take care that people who conduct
recruitment process; have adequate capabilities through which they are able to select right
candidate. They require to have knowledge of job and duties which are to be performed
by joiners. Application and resume overview: In this selection of candidate are done on basis of
resume submitted by them. Their education qualification and experience in considered for
choosing them to call for interview process. Interviewing: This is last step, in which various questions are prepared which are to be
asked from selected applicant to enquire about their capabilities. By evaluating
communication skills and knowledge of person, through which they are able to make
appropriate decision of selecting candidate which fit for job.
Role in interview section Selection of candidate: By interviewing applicant to ascertain whether they posses skills
and knowledge required for job. Thereby, choosing candidate which suits for posts and
will be able to carry tasks properly.
 Placement: In this applicant is placed on job and then adequate information about firm
mission and vision. By making them aware about company environment and system, so
that they feel comfortable and connected with enterprise.
1.4 My contribution to the selection process
It is necessary to prepare some documents for the process of selection as I have the
responsibilities of HR. I post ads online in order to gain access to the cast applicants for the
UNITED PARCEL COMPANY. I make the interview and selection process of new applicants
for the employee round. We ask the selected candidates to join the organisation as soon as
possible.
Leadership Impact
This is essential part of organisation which every employee should or must go through:
Working with leading people (Bolman and Deal, 2014). Manager and leader are similar to each
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other. The leader are the backbone of an organisation whereas the manager are the main bone of
the team or workers. There are various types of leadership including negative and positive.
Purple Mail organisation need to adopt leadership techniques and changes in organisation to
render support to the company.
2.1 Skills and attributes needs for leadership
The director of UNITED PARCEL COMPANY make the judgements or decisions in
order to deploy the business branches in global trade. They require a manager for the expansion
or managing the responsibilities of different branches. This is need to have some qualities or skill
for the person for the specific work profile. There are few specific thing which detail why it is
essential to have some attributes and skills for the individual which is as follow:
 The person which the organisation is searching for the expansion of branches of company
should have some specific skills and abilities not only as a manager but as a leader to
guide the company toward deployment and growth.
 The person which will be appoint by company should have the leader and manager
attribute for preparing and being a proper or perfect leader for the entire company and
members of staff. The person should have the quality of leadership for expanding the
business in effective way (Drennan, 2012).
 The individual should have the quality to manage and direct worker toward a specific
purpose and perform the entire worker together.
2.2 Difference between leadership and management
Leadership and management seem similar to one individual or organisation but both have
a different existence and vast difference between each other. Here is the different is explained as
below:
Comparison Leadership Management
Meaning Leadership refer to guiding or
directing individual people or
group toward a specific path.
Management refer to the
process of managing and
controlling the activities of an
organisation.
Basis Leadership create or build the
credibility and loyalty among
Organisation's function
administration is the
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worker. management basis.
Power Leader assist in influencing
and inspiring people in
effective manner.
Management function is to rule
or control the workers.
Focus The main motive of leader is
to bring change.
Manager or management
mainly focus on the creating
stability of the company.
2.3 Leadership styles of different situations
There are several kinds of leadership within a company which is adopted according to te
situation or circumstances. One of the most effective style of leadership is democratic leadership.
This leadership style provide right to participate in the decision making process as well as
provide or encourage their suggestion. In case of development of autocratic leadership style, this
can lead the organisation toward employee dissatisfaction. In autocratic style of leadership,
decision making process is attained by HR manager. In case of adoption for paternalistic theory
of leadership, this can lead organization toward higher dissatisfaction level among employee of
the company according which the manager are eligible to make the important decision of an
organisation. But in the present era, the employee are more interested in making the judgements
of their own work and need freedom in the workplace (Works with Leading people, 2017).
The UNITED PARCEL COMPANY can not adopt the paternalistic leadership
approaches within their company as they are planning to develop and expand their business.
They require to make the effective decision from the approach of democratic leadership. This
can assist the organisation in resolving issues and conflicts as well as better decision-making. So
the organisation is developing the democratic style of leadership within their company for further
growth and development.
2.4 Motivate staff to achieves objectives
There are several methods of inspiration for the motivation of worker which an avail the
organisation in achieving objectives and goals. The Maslow's need hierarchy concept consisting
theories of X & Y. Te respected firm can use this model for effective stimulation of the m orals
and values of the employee of the company to achieve target and better productivity. Here is the
discussed model of hierarchy theory which is mentioned below:
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 Reasonable payment: A company should comply the reasonable wage to the entire
worker. If the employee get their wiling wage, then the worker would be motivated
automatically. It is manager's duty to satisfy the requirement and needs f the worker. This
is essential to have a desired salary for worker to enhance the quality of their
performance.
 Treat entire worker on equal ground: This is required for better productivity to treat
entire worker rightly. This can avail the manger to manage a motivated staff. The Purple
Mail organisation should comply their motivation models for worker to encourage their
work. This is required for me as a manager, to gratify the requirements and demands of
employee to meet the targets or goals of company. It is required for me to treat entire
members of staff nicely and equally and not discrimination on the grounds of their
gender, race, region and other factors.
TASK 2
3.1 Benefits of team working for PM Company
The organisation have to maintain the work of team in effective manner. The members of
team render the quality of performance and skills for attaining the objectives and goals. This is
require for a leader to be more aware and attentive toward their team and their development for
increasing their skills and abilities. This is the principle of success: all group members need to
work together for meeting to the achievement. Here are some important aspects which can help
in identifying UNITED PARCEL COMPANY's success: Effective growth: This is one of the essential team work elements which an organisation
require to work on (Morrison, 2013). This avail in task completion in more effective and
efficient way. The team can meet the desired and determined goals or objectives which
an individual is unable to attain no matter how much efforts they make.
 Form employee relationship: The worker of the organisation need to manage their
connection or relations in effective way. The UNITED PARCEL COMPANY require to
manage some qualified and eligible members of staff for meeting the objectives. Leader
and manager should trust them and should contain creative and innovative ideas for the
products or services.
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3.2 Importance of working team as leader and manager
UNITED PARCEL COMPANY had faced conflicts in the workplace cause of poor
management and leadership. This is required for firm to develop the team working skills for
effective attainment of objectives or goals of company. The model of Belbin's team role aid in
meeting the determined outcome in better manner.
Belbin's team Roles:
Teams should develop their productivity and performance along with their behaviour for
themselves. Members should respect effective and efficient technique for enterprise management
of work which can lead overall enterprise to better outcome. A team should consist different
roles and duties. The model is designed to optimise the personalities and talent of members of
team for improving the working performance in coordinated way more effectively. Each team
contains their own ideas and working strategy which help them in developing. The models
eliminates the roles and talents in major nine roles which are briefed as below: Performance management: Leader of company is responsible for management and
monitoring the performance of entire working staff of organisation including manager.
They should keep motivating and stimulating their morals and values or better
performance. Team worker: Leader prefer or organise team in the working environment for effective
and timely achievement of goals and objectives (Terkel, 2011). The manager analyse task
and control entire activities to monitor results. Coordinator: leaders and manager play very crucial role in organising events, activities
or operations within an organisation. It can impact on negat8ive and positive way on the
company depending on the quality or type of activity (Walumbwa, Avolio and Aryee,
2011). Implementer: manager or leader are the implementer of activities or plans which is
required to execute in the company for development or accomplishment of objectives. Shaper: This the the individual who make certain whether the determined plans is being
achieved or not. Completer: He has the perfectionism tendency who is checking, rechecking and focus
over the limitation and faults which is going within the whole plans or activities.
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 Resource investigator: This is extroverted and cheerful members of team who has open-
minded and enthusiastic nature render new ideas to the teams. Plant: This is the individual who provide creative thoughts and ideas in the team. Specialist: Experts are the immeasurable knowledge source who advice and consulate
other members.
 Evaluator: Monitor is the critical, thoughtful and sensible team members who always
evaluate the situation in order to reach to the roots of things.
There are various elements within a team which help in working entire activities in better
manner. Such activities help in meeting the organisation outcome in better manner and
influencing the consumer. Team working skills help in enhancing and influencing the
performance of each and every individual working within the company. Through rendering
different types of ideas and opinion within group, this help in learning new abilities and skills
within enterprise. Also this increase the interpersonal skills of a person that can be assisting for
one for future purpose.
Though, team working help in meeting better result and aid in achieving success, there
can be various issues and conflicts which can emerge within the organisation that can lead to
decline in performance. In order to resolve such issues and conflicts, there are various techniques
and methods which company can use such as: Compromising: Both parties compromise over the solution come up after analysing the
situation. Collaboration /Negotiation: Both parties agrees over some term in order to negotiate
with both parties which is also known as collaborating technique. Avoidance: According to this technique, individual avoid the issues and conflicts despite
looking over the solution. Assertiveness: A person firmly pursues their concern beside resisting other individual's
views.
 Accommodate: also known as smoothing in which accommodation over the other
individual's concern is made rather one's own perception or concern.
Thus, through adopting these techniques and methods, UNITED PARCEL COMPANY
can resolve their organisational issues within their teams in order to encourage team members in
good way.
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