Management and Operations: Roles, Theories, and Hyundai Case Study

This report delves into the critical distinctions between leadership and management, exploring the roles and characteristics of each within an organizational context. It examines how leaders and managers function in diverse situations, emphasizing the importance of adaptability and responsiveness. ...Read More

MANAGEMENT
AND
OPERATIONS
situational

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Comparison of different roles and characteristics of a leader and a manger.........................1
TASK 2............................................................................................................................................2
P2 Role of leaders and function of managers in different situations..........................................2
P3 Theories and models of approach..........................................................................................3
TASK 2............................................................................................................................................5
P4 Key approaches for operations management and role of leaders and managers in Hyundai
company......................................................................................................................................5
P5 Importance and value of operations management in Hyundai for achieving business
objectives....................................................................................................................................6
P6 Factors which have an impact on operational management and decision-making by leaders
and managers in Hyundai company............................................................................................7
CONCLUSION................................................................................................................................7

INTRODUCTION
Management and operations helps a company to design and manage new chance variable
so as to get maximum performance. Their main duty is to deliver final goods and services to
their customers. Department's prime work is to convert raw materials into finished products so
that they can increase their revenues and profits (Akkerman, Farahani and Grunow, 2010).
Leaders and managers are the most important elements in any organisation they both motivate
their team members so that they give their best in the task they are performing. Hyundai is a big
company who manufacture cars like Sports cars, luxury cars, high performance cars etc. This
report includes different role and characteristics of leaders and managers which influence the
fellow mates to perform in a better manner. New concepts and approaches which are adopted by
the company are also mentioned in this assignment.
TASK 1
P1 Comparison of different roles and characteristics of a leader and a manger
Leaders and managers both are very necessary for any organisation. Leaders are the one
who take their team along with him/her so as to achieve goals and targets in given specific time.
Managers can be said as a person who manages and accomplish all the task given to them. Both
use certain tools and techniques which assist them in performing in a better way. From the given
scenario it can be evaluated that the person has joined his first job six months back he was
managing the whole work even after all his team mates have gone home. This shows that he is
not being able to handle his team properly and task which was given to them was not
accomplished on time. Some of the traits of leaders and managers are given below which he
should acquire so that he can manage his work properly
Roles of a leader:
Builds a Team: Leaders are the one who leads his team from the front. In any
organisation their role are very important to perform any work. They motivates and encourage
their teammates so as to accomplish their task in a given time period. Leaders must balance the
relationship between other co-workers so that there is mutual understanding amongst them. This
assist them to become more productive in nature that gradually enhances their business (Barratt,
Choi and Li, 2011). So, it the prime duty of leaders to explain all their objectives and goals
which they want to acquire.
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Great Motivator: Leaders motivate their team to attain the work which is assigned to
them which will make their team members more specific and task oriented.
Supportive in nature: Leaders are very supportive in nature they help an individual if
they are not performing well. They give suggestions if workers having any problem.
Role of managers:
Introduce policies and plans: Managers helps a company to implement new policies and
strategies which will assist them in work effectively (Binder and Edwards, 2010).
Provides training: To enhance employees knowledge and skills they provide with
training programmes where workers can learn new things and implement them in their work.
Monitoring the action: Frequent monitoring of their employees will helps the manager to
know about the performance of an individual whether person is interested in doing any task or
not.
Characteristics of managers and leaders:
Positive attitude: This characteristics is very essential for leaders and mangers by this
they can encourage their team to change negative into positive outcomes.
Creative: Leaders and managers should be creative in nature because they are the ones
who plan the strategies for the company. Uses different tools and techniques for completing the
work.
Confident: Confident leaders and managers motivates their co-workers during work they
show them the right path through which they can achieve their objectives.
The major differences between a leader and manager are as follows:
Basis Leaders Managers
TASK Leaders are provided with a task to
influence people with his behaviour
and beliefs so goals are fulfilled.
A manager in an organisation is
responsible for carrying out tasks such
as Planning, organising, leading and
controlling.
Invention The role of inventor is played by a
leaders and is responsible for carrying
out tasks in an unprecedented manner.
Where as, managers are responsible for
following status quo and accomplish
tasks as per guidelines.
Control Leaders on the other hand focus on Managers in an organisation are known
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building trust so that there is minimal
need for control.
to exercise control over its subordinates
for task accomplishment.
Creating
Value
Leaders tend to focus on the creating
value for the organisation.
Managers are known to only count value
which has been produced by other
members in a team.
TASK 2
P2 Role of leaders and function of managers in different situations
Leaders and managers both are crucial components in a company and it depends on
various situations how they react. From the scenario it can be analysed that the role of leaders
and managers is not only to provide information but to take their team along so that they can
accomplish the work in given time period. Below there are some of the roles leaders and
functions of managers according to different situations which a person can adopt so as to work in
an effective manner.
Customers: Customers are the one who buy any companies products thus, it is very
important to work accordingly (Burke, 2013). They should provide better goods and services to
their consumers so as to restrain their superior position for a long period of time. Hence, leaders
and managers should motivate their team members to perform in a significant way because this
will assist their organisation to achieve their goals effectively. Managers can hire suitable
candidates for the firm who are eligible in doing work and leaders can guide an individual so that
he/she can perform the work. They encourage their team mates to think in a creative way so that
they can attach innovative ideas in their business (Chen and et. al., 2011).
Employees: Employees can be said as the important asset for any organisation so it the
role of managers to select candidates who are suitable for the specific post in any job. As they
are the one whom company has to depend upon. Giving them proper training is also a crucial
part which will enhance the skills and knowledge that they can apply in their work force. Leaders
guide them for how to perform their task in an appropriate way so that they can provide company
with more revenues and profit. Managers conduct programmes like seminars and workshops
where workers can enhance their existing information. Attending these activities will teach them
how to provide better goods and services to their customers. On the other hand leaders motivate
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their members to work according to the consumer's needs and satisfaction this will create a
strong bond between their employees and as a result company can be benefited.
Suppliers: Suppliers are the one without whom organization cannot finish their final
goods because they provide organisation with raw materials (Chen and et. al., 2010). Thus, it is
essential to maintain a good relation with all their suppliers who give them materials for their
products. This will motivate them to manufacture quality products for their consumers.
Society: This is one of the crucial factor which company should keep in mind before
introducing any commodity. So, managers should manage and operate all his task according to
the rules and norms of a particular place so that sentiments are not harmed of people living there.
This will increase their value in the market area. That is why leaders execute their plans in such a
way that requirements of consumers are fulfilled without hurting the emotions of an individual or
group.
Decision-making process- In this process, managers includes all members to know their
opinions and thoughts before implementing it on them directly. They review feedback of workers
in order to judge if initiating a process is necessary for benefits of organisation. Similarly,
leaders influence workers to participate in each process of decision-making by motivating them.
Training and development: Leaders observe on every requirement of employees. They
examine performance of each by ensuring what they desire to do a specific task. If they need any
type of training programs, then leaders provide them the same with help of managers.
P3 Theories and models of approach
Many companies implement these theories and model of approaches so as to attain the
superior position in the market place. This helps them to perform in appropriate way so that they
can achieve their objectives on time (Cruz and Marques, 2011). Mainly there are three types of
leadership which are given below:
System leadership: This approach is used by companies to work in a systematic manner.
It is most appropriate method to solve problems in an organisation. Leaders with this leadership
style collaborate and bring all individuals working at different levels under one umbrella. They
use this method to communicate with their employees for having effective work (System
leadership, 2018). So, it is the prime duty of managers to identify the circumstances and apply
this model of approach. For example: This is used to maintain a healthy environment amongst
employees so that they can reduce the chance of conflicts.
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Situational leadership: Under this theory leaders work according to the conditions and
situation of the work which they have to perform. First task should be to evaluate the situation
and then execute the plan. This is considered as the best style of leadership because everything is
managed as per the conditions. Leader should use different new innovative ideas to accomplish
the task this will make them unique from other rival companies. For example: to implement
change management into work force, manager need situational leadership to handle the same.
Contingency leadership: This leadership style is somewhat same as situational theory.
Here also they work as per the situation this enhance their performance but at the same time it
can work in a negative way. Company cannot make future planning and it all depends upon the
nature of the work which they have to do. For example: for providing effective training
programmes to their employees so that they can execute their work effectively.
These all necessary leadership theory which firms are applied in the various
organisational conditions. Among all of them, Hyundai organisation apply situational leadership
theory because under this leaders this firm leads on the basis of situations and managed all things
in a significant manner.
Management theories
Modern theory of management: Now a days this theory has been adopted by many
organisation because this is giving them with maximum profits and growth of their employees
can be seen. Under this companies introduce new tools and techniques which helps them to
expand their business in the areas where they have not explored yet. Through this firms are able
to give quality products and services to their customers.
Classical theory of management: This is the oldest form of theory, some of the
organisation have adopted this till date. It gives them results but they are more time consuming
but easy to understand. Companies opt this because employees learn this technologies fast and in
effective way (Galindo and Batta, 2013).
Therefore, managers and leaders should implement all these theories and model of
approaches so as to get better results this will enhance their business and take their company in
forward direction.
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TASK 2
P4 Key approaches for operations management and role of leaders and managers in Hyundai
company
Operation management is very important for managers and leaders in operating business
organisation. This assist them to have a proper decision in their work place. Some of the theories
which company has acquire by Hyundai are given below:
Six Sigma theory: This is a kind of tools and techniques are used for process
improvement. It was profound by Bill Smith who was an engineer. Under this theory one can
identify and eliminate the cause of defect that assist them in reducing variability in
manufacturing and process of business (Giegerich, 2010). This follows certain steps which are
reducing process cycle time, reduce pollution, reduce cost and fulfil customers satisfaction and
enhance profit. Managers can utilise this techniques to enhance the quality of their products by
eliminating all defects. This process helps Hyundai company has gain a superior position and in
this present scenario everybody is using their cars which is giving them better performance. This
helps their managers to reduce the risk in the market.
Lean Production: Any organisation implement this theory so as to work in a systematic
way this help them to minimise their wastage. Basically it reduces everything which is not
adding value in their market area. This helps them to maintain superior position in present
market place. This increase the production of Hyundai and by applying this time and cost has
been reduced.
Total Quality management(TQM): This kind of approach assist a company so as to
enhance their performance of implementing new ideas which are innovative and unique. It has
increased the productivity and diminished the unnecessary obstruction which are acting as a
barrier in their companies.
Hyundai is a leading company who manufacture vehicles. Organisation was founded in
the year 1967 with headquarter in South Korea. There are around 104,731 employees who are
giving better services and goods to their customers (Ivanov, Sokolov and Kaeschel, 2010).
Managers and leaders both are having a prominent role in Hyundai company they are making
new strategies and proper plans so as to increase their production of quality products. After 1999
chairman of Hyundai focussed more on producing superior products with best quality rather than
increasing in quantity. Managers have implemented new schemes and policies like “Assurance”
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in which consumers were provided allowance in return, reduced the tax rate this attracted more
and more customers. Later this company was give tag of low prices and quality products.
Managers of Hyundai company have introduced some of the theories which raised their
performance sat market place. They make proper plans keeping future into consideration so that
they can attain the set objectives.
P5 Importance and value of operations management in Hyundai for achieving business
objectives
Hyundai is a leading company and working as per the current scenario by which they are
enhancing their business in a proper way (Jacobs, Chase and Lummus, 2011). Objectives are
very essential because it set a target which companies has to achieve so as to expand their
company in broader aspect. A good leader and managers encourage their team to obtain the goals
and targets. Some of the advantages of an organisation are given below which is helping an
organisation they are as follows:
Enhance productivity of a company: The major advantage of this is that it helps
managers to find new ways to accomplishing the work. This increase the level of productivity
which gradually enhances the performance of business. They introduce new things from which
they can get maximum profit and benefits . Major barriers which is hindering the performance of
an organisation is eliminated by managers so that their business can run smoothly. Company
ensure that they select capable candidates who can use the limited resources in better way.
Customer's satisfaction: Organisation must work according to the needs and satisfaction
level of their customers. They should manufacture products which as per the consumer's
requirement so that they don't loose loyalty for their buyers. Managers should keep all these
things in mind so as to give high quality products. This enables them to attract more and more
people towards their organisation. Hyundai is giving their products at very reasonable rates
which is increasing their sales day by day.
Reduce Wastage: Hyundai has implemented many new technologies after 1999 in which
they are making more quality products and reducing wastage. They are manufacturing cars
which are more eco-friendly.
Increases profits: After introducing new plans and changing some norms Hyundai
company is at their higher position (Kang, 2010) (Lind, 2013). They have eliminated all their
flaws and have produced products which are according to customers needs this has gradually
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enhances their profits. Now they have established their company through out the world and
growing at rapid speed. Organisation has acquire all resources which are available to them.
Expensive but reliable: Some of the cars manufactured by Hyundai are expensive but
their features are so impressive that every customer love to buy their products (Mendis, Muttaqi
and Perera, 2014). Fixing of rates are maintained by managers and continues monitoring of
recent market trends helps them to work accordingly.
Giving long term advantages to firms: Proper planning and its execution in appropriate
manner will definitely Provide Hyundai with long term advantages to an organisation. Managers
and leaders can motivate an encourage their team mates to work in appropriate manner. This
boost their morale in doing their activities effectively.
P6 Factors which have an impact on operational management and decision-making by leaders
and managers in Hyundai company
There are various factors which which have a direct impact on business. It can be further
classified into two i.e. internal and external factors respectively.
Internal factors: This is one of the factor which helps them in business operations which
assist them in decision-making. Some of the elements are given below which come under this are
as follows:
Employees: Workers are said to be an asset for every organisation. It is essential for
firms to have talented employees so that targets can be achieved right on time. New employees
bring innovations at workplace.
Suppliers: Supplier can be stated as the person who bring raw material for company.
Consumers: They are the person who have requirements and enterprises makes products
as per their needs (White, 2016).
Society: In a society, people have their own perceptions. It is mandatory for firms to keep
on making CSR activities from time to time.
External Factors: These are the factors other than internal component which is also
required for an organisation to follow. Some of the external factors are as follows:
Political Factors: All rules and regulations come under this which are made by
governmental bodies of a nation (Nakayama and Bucks, 2012). They make these rules for a
smooth conduct of business enterprise. Company adopt such rules according to their needs and
requirements through which they can gain maximum profits.
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Economic factor: This factor can have a great impact on the organization. As sudden
changes in economy by government like inflation, recession etc., can reduce their business
process. Hyundai is considering all these factors and making such through which they can
minimise their risk.
Social factors: Such kind of factors should be looked before establishing their business in
any place (Shuxin, 2011). They should check from where they can get maximum benefits. This
will help them to generate more revenues.
Technological factors: Hyundai has implemented many new tools and techniques from
which they are having great benefits. It is used in order to complete their task in given period of
time and according to customer's satisfaction.
Legal factors: All kinds and norms are included in this which are made for the better
working of their employees. Leaders and managers set all these rules as per the company's
benefits.
Apart from this, there are other factors which is required for decision making for Hyundai
are given below:
CSR: Cooperate social responsibility is a form which is integrated in business model and
help and organisation in decision making. They go beyond the law in order to fulfil their depends
and needs but do not violet the rules and regulations. Hyundai is using this concept so as to
provide the basic facilities to their labours, employers as well.
Ethical considerations: Under this there are certain rules and regulations which are
formulated by the organisation itself so that they can achieve the set targets and goals in specific
period of time. It is giving a lot of benefit to Hyundai company as the employees are able to
manufacture goods on time so that they can deliver it to their consumers.
CONCLUSION
From the above report, it can be concluded that manager and leader are important part of
organisation. They formulate strategies and policies through which they are able to direct and
motivate all staff members to carry out activities effectively. By taking care that system is
functioning properly; and all operations are dedicated towards accomplishment of firm goals and
objectives. Manager consider all internal and external forces which influence business activities.
They need to make changes in system through which they are able to deal with complex market
situations. Therefore, leader should adopt various approaches through which they keep
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improving tools and techniques; through which they are able to offer services according to
customers requirement. This also benefit company to position themselves superior than
competitors.
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