Unit 4: Management and Operations - Leadership and Management at Tesco

This report provides an overview of leadership and management concepts within Tesco, a multinational retail giant. It begins with an introduction to Tesco, highlighting its key operations and functions, followed by an examination of the roles and responsibilities of managers in these operational functions. The report explores various operational approaches, including reconfigurable manufacturing, Six Sigma, and lean manufacturing. It also analyzes the impact of external environmental factors, such as sociological, technological, legal, political, and economic factors, on Tesco's decision-making processes. Furthermore, it discusses how operational efficiencies can be improved and explores different leadership and management approaches, such as functional and behavioral style approaches. The report concludes with recommendations for Tesco to enhance its performance, emphasizing the importance of focusing on specific business lines, establishing effective teams, adopting a unified approach, and closely monitoring relevant factors. The report is supported by references to various sources to validate the information and analysis.

LEADERSHIP AND
MANAGEMENT
CONCEPT
TESCO

INTRODUCTION
TESCO:
 Multinational groceries and merchandise
retailer
 Headquarters in UK
 ninth largest retailer
 Shops in seven countries
 Market leader
 Diversified into various areas (Tesco PLC,
2019).

Key operations of Tesco
 Tesco metro
 Tesco supermarket
 Tesco extra
 Tesco express

Key functions of Tesco
 Finance
 Human resource
 Marketing
 Production
 Administration (Annualreports.com,
2018).

Roles and responsibility of manager
in key operational functions
1. Roles:
 interpersonal roles
 Informational roles
 Decisional roles (Natter, 2019).

2. Responsibilities:
 Monitoring Financial performance
(Quain, 2019).
 Supervise supply chain
 Staffing
 Workflow
 Customer services (Woodman, 2019).

Key operational approaches to
operational management
 Approaches:
1. Reconfigurable manufacturing
2. Six sigma
3. Lean manufacturing (Anastansia,
2016).

external environment factors
and its impact
 External Factors which affect Tesco
business operations:
1. Sociological factor
2. Technological factor
3. Legal factor
4. Political factor
5. Economic factor (Tesco, 2014).

Affects decision making by
leaders and managers
 These 2 Factors widely affect in decision
making by leaders and managers:
1. Economic
2. Cultural

How operations efficiencies
can be improved?
 Reduce input
 easy to collaborate
 secure, consistent access to information
 Streamline communications
 effective business processes
(Agriculture and agri-food canada,
2016).

Leadership and management
approaches
 Functional or group approach
 Behavioral style approach

Conclusion
 It is concluded that effective management
approaches helps to improve the efficiencies
of the company and its key functions.
 The effective role and responsibility of
manager enhance the productivity of
company as well as staffs.
 The external environment have both
negative and positive impact on operations
of Tesco.