Detailed Report on Management and Operations at TESCO Company

This report provides a detailed analysis of management and operations, specifically focusing on the TESCO company. It begins by differentiating between the roles of a leader and a manager, highlighting their similarities and differences within the organizational context. The report explores the functions of a manager according to Fayol's principles, illustrating how these functions are implemented in practice. Various leadership theories are examined, considering their application in different situational contexts relevant to TESCO's operations. The report also delves into different types of operational management approaches and the role of a store manager, providing real-world examples. Furthermore, it identifies and evaluates the external factors influencing operations management and their impact on decision-making, particularly from the perspective of a store manager. Overall, the report aims to provide a comprehensive understanding of management and operational strategies within the TESCO company, emphasizing the importance of effective leadership and management practices for organizational success.

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
a) Differences and similarities between a leader and manager.............................................1
b) Functions of a manager according to Fayol and the way a manager performs these
functions.................................................................................................................................2
c) Theories of leadership in different situational contexts.....................................................3
TASK 2 ...........................................................................................................................................5
1) Different types of approaches ..........................................................................................5
2) Explain the role of store manager within an example of operation manager.....................6
4) Identifying and assigning the outside factor of operation management and its effects ....9
5) Impact of these factor in decision making as store manager...........................................10
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
The report has been prepared with the different types of roles and similarities between
manager and leader. It is very important aspect to improve the organisational environment. This
report includes the TESCO company this organisation is also play very important role providing
the quality of product and service to their employees (Kemppainen, 2017). This report includes
the approaches of operational management and also explained the importance of theories of
management and different types of leadership styles has been described in the context of
operation management. This report is also identified and evaluated the external factor of
operations management. The main motive of this report to explain all the task and giving better
knowledge of about operations and management. Management is the main function of the
organisation without effective management this organisation can not manage all the operations
so it is very compulsory.
TASK 1
a) Differences and similarities between a leader and manager
Differences between manager and leader:
Manager Leader
Manager direct focus on their work to the staff. Leader motivate their team member to work
Manager plays an effective role in the
organisation, they people make plan managing
whole organisation.
Leader plays an important role to inspire their
workers.
Manager creates an idea for the welfare of
company or future growth of corporations.
Leader concrete on their employees
Manager concentrate on things Leader makes an innovative plan regarding
improve their employees skills.
Manager sets the main motive of firm. Leader’s main motive is to provide the right
direction to their employees and influencing
them with effective communication.
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The roles of manager and leader are related with the organisational objectives so manager
and leader work in different level they perform their duties in different manner. The main motive
of this aspect to achieve the organisational objectives (Ahlemann, and et.al, 2012). Manager
manage their organisation task like they people set their goal and objective from long run
business. TESCO’s manager handle their work in very effective they set some goal regarding
their business development. Leader of this company they people lead their whole team work,
they discuss all problem and solve together the main responsibility of every team leader guide
their team member and motivated their worker in effective manner.
Similarities of leader and manager
Leader is the person who gets the work done from their team members concerning the
goal of the TESCO. Leader plays an important role in motivating their workers through their
leadership and effective communication skills. Manager also manages their work and designs
their tasks to achieve the organisational goals. Manager also focuses on their performance to
their employees they manger work properly and providing the better services to their customer
with better communication (Ahlemann, and et.al, 2012). A manager and leader completes the
tasks together which means that management and leadership; both of them motivate their
employees with effective communication skills. They perform their responsibility in a better way
and hey manage their work at their own level as well as they handle their problems in an
effective way. Leadership is refer with the method lead to their group of team toward to achieve
their specific position where this organisation achieve the organisational goal. Management is
the process of managing whole work and they using their resources in proper manner and this
firms achieve their goal in effective and efficient way. This company manager and leader focus
on to achieve their common goal so it is the main responsibility of the leader and to level
manager. Simple leader and manager work on common motive but they manage their work on
different level but they people want to achieve the organisational goal.
b) Functions of a manager according to Fayol and the way a manager performs these functions
Planning, organising, commanding and controlling; these are the functions of manager as
per Fayol.
Planning is the process of thinking in advance and making plan for future growth. It is an
important function to achieve TESCO’s goals. This organisation makes an effective plan for their
future growth but sometimes, plan doesn't work and so, they need to change their decision but
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they focus on their target. Planing is the function of management it is very important for making
future plan so they people making their plan regarding their future growth of they company
(Carela-Español and et.al, 2015). Planing in advance is very helpful for when one plan doe snot
work so they can chge their plan before taking risk so they main motive to earn more profit ratio
in their businesses.
Organizing is also an important function that refers to the sufficient capital and raw material so
that TESCO can run their business in an effective way and they also build a good working
structure. This organisational structure with a good division functions and the task is vital. If the
company number of function increase this firm will expand their work at different nation so they
main motive to earn huge amount and they achieve goal in the best way (Ahlemann, and et.al,
2012). It is very important function it is also the main function of the management it help to
show the actual assets and raw material in the organisation and also help to increase their
businesses in the marketing.
Commanding when all the work run in smoothly way so TESCO organisation will function very
effective way they influencing in good way coordination means to complete their task with the
aim stimulating their employees are complete their work in discipline (Ahlemann, and et.al,
2012). It is referred to the provide direction for complete their task right way and cordoning with
among employees as well as management also.
Controlling is the process of controlling all operations in an efficient manner. TESCO control
their working effective way the main motive of this function to establish the performance
standardised to their worker and achieve the common goal of the company. It is also related with
measuring the actual performances and taking corrective action for future growth of this firm. It
is the process of controlling all the operations so this company focus control all the operation
work like worker, managing all conditions.
These are the functions of the manager and manager always focus on these functions. It I
very important for their whole management. This function controls all the operations in an
effective way. Every company uses these types of functions. Manager performs their work in an
effective manner; people handle their work in a better way. They solve their problems regarding
their work and managing whole department in a better way. People make decision for long run
business and take a right decision and providing training to their workers through effective
training session; it is very useful for achieving the set goals of company.
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c) Theories of leadership in different situational contexts
Leadership is the part of management, the functions of the administration along with the
various styles of leader that applied to the TESCO company can implement some business
strategies and polices in order to increase their working efficiency there is various different
situational theories of leadership it is also the management theory is applied by TESCO, they
deal with the current situation of the raise the cost of the production and purchase. This company
top level manager make effective strategies plan like selection of suppliers who can provide the
raw material at very low margin. The leader of this organisation use their trait to convince their
employees to adopt innovative technologies at very low prices of manufacturing and eliminate
the action to change among the with through creating a healthy environment at workplace with
better communication skill. This leadership styles main motive to use effective technologies for
growth of the business as developing employee’s skill so this firm implement this theory.
Systems leadership it is referred with TESCO manager have developed the strategies in
systematically and they make effective plan for improving the cost of production. Manager make
better decision they communicate with their leader so they aim to increase their value of business
and making better strategies regarding their company. Leader use a transformational style of
leadership where the worker communicate with their team head and explaining all task in
systematic manner. This company leader focus their employers they provide effective training to
their employees they provide effective training for growth of the company.
Contingency leadership theory focuses on the business strategies. TESCO change their
business decisions according to change in their situation. They manager their work as per the
conditions and focus the on changes in the business strategies according to the change in system.
Leader plays a crucial role in which they influence the workers to take some challenges in
existing market. It is an important part of leadership style leader manager their employees in
according the situation. So this organisation leader make effective plan and follow this style
because they increase their productivity and managing whole team in different level of situation.
These are the theories of leadership style it is very important leader focus on these
because they want to improve their employees skill and development if TESCO company. These
theories are very effective for the overall growth of business. Management is the process of
planning, organising staffing and controlling all the operation which is run by the company.
Operation manager is the play very important role in the company (Pellerito and Polak, 2012).
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So this is very important for manning the whole corporation so these are the function of
management which help to handle all the operation in this company.
TASK 2
1) Different types of approaches
There are many types of leadership approaches TESCO is also focused on their
leadership it is very necessary for improving the skill of employees.
Autocratic leadership: it is related to the manager makes all the decision on way they people do
not take suggestion in anyone they make their decision, plans alone without the input of other
members. This type of leadership is very effective for making decision on level. Manager take
risk own level they do not disclosed their plan in front of other they order their employees for
this types of plan and they also implement their task. They people want only they completed
their work on time. The leader makes maximum all decisions and team leader are dictate all the
operation method and process (Ahlemann, and et.al, 2012). Group leader main intend to
improve their productivity and very inflexible. They people create and own rules and clear their
outline and they direct communicate with other people. So team leader thrive like listen to whole
team member, clear vision. Providing the group with their knowledge and method. It is very
important for sharing their skill with their worker it is very best way but autocratic leadership
refer to the lack of sharing their views.
Strategies leadership: it is also related with the plan making long term and short term strategies.
Leader of TESCO organisation making effective strategies for smoothly running their business.
Leader make long term decision they people expand their business not local area, they increase
their work all-over the world. The purpose this leadership style to achieve the goal of the
organisation.
Transformational leadership: it is related to the high level of communication from
management team to meet their organisational goal. Leader of TESCO company motive increase
the productivity of their business through effective communicate with their employees and
motivating them for achieve the goal of the business (Ahlemann, and et.al, 2012). This is very
effective style of leadership most of the leaders use these for increasing the work efficiency to
their worker. The purpose this approach to achieve the common goal of the company. They
people focus on the big picture within an involvement of management to meet the goal of the
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organisation. Leader always try to leading their employees in efficient manner and solve their
issues.
Laissez- faire leadership: it is related lack of supervision of worker and it is not more
successful style it is very low level process some leader. Seniors level and trained employees
avoiding their task under lassie fairs leadership style. They people not concentrate on their work
so and they do not make effective plan they complete their work in slow level with any taking
stress. So the result of their production is very poor level, this leadership approaches are related
lack of efforts, control and when this types of leader increasing their cost.
Participative leadership approaches: it is related to democratic leadership style it is very
important most of the employees participate every task they share their ideas regarding their
business. When organisation need to innovative plan so most of the leader take part and share
their effective views. It is very important when TESCO meet challenges and need to make
decision in short or long period.
It is very effective TESCO used these types of approaches in their stores because they
want increase their sales. If they use autocratic approach so they their manager make their own
decision. But if they use laissez approaches so work not complete on their retail store employees
are increasing their work capacity so participative Theory is the best most of the worker take part
and do work with effective manner (Ahlemann, and et.al, 2012). They also share their views and
solve all the problems regarding their business. These leaderships style are help to identifying the
actual progress of the company and employees skills. This organisation leader main motive to
improve their work productivity and identifying the actual performance related to the work. It is
not easy to find all-over performance so they divide their work on different level approaches. All
most company make manager applied these types of style in their organisation and they
identified who is the effective leader means who play their actual role it is process of evaluating
the performance of the worker as well as leaders.
2) Explain the role of store manager within an example of operation manager
The role of TESCO store manager is a single person perform their duty in whole store.
An individual manager is responsible for managing the overall operation in their retails stores. If
operations manager takes care of the day to day work of the different types of stores and they
people main motive to increase their sales (Ahlemann, and et.al, 2012). There are playing some
important role in run their business that are given below.
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Recruiting worker for the stores is the store manager’s prime responsibility: TESCO company
store manager play a very important role to manage whole work and responsible for hiring new
people for managing their work. They recruit the best employees for handling customer and
providing effective services. They also perform their duty in effective manner. They also
motivate their other team like how can manage their workload, how take effective decision for
long term goal. This company main motive to earn more profit and they people want increasing
their sale.
The store manager must make sure his store is meeting the target and increasing their
profitability ratio: it is very important aspects store manager is responsible for maintaining their
work. TESCO company manager is performed their duty in effective manner they earn more
profit and providing customer services (Ahlemann, and et.al, 2012). It is duty of operation
manager to provide the direction of their employees like how can achieve their goal of the
business. The store manager is also responsible for maintaining the overall work of the store as
well reputation also. It is key responsibility of the store manager is to make the consumer feel
safe and free in their store. The main purpose to the manager make health environment in their
stores and providing quality services.
This company also responsible for managing the assets of the store: the security of the store
manager is responsible for this TESCO manager is focus on their assets they people. This firm
employees take care their asset as well as company. They provide all types of product and
services (Ahlemann, and et.al, 2012). They along with other worker are duty for making
planning, handling profit and loss, managing funds at the stores as well as collating daily sales
and other performance report. So store manager play very important role in their company.
These are the major responsibility of the store manager they play a very effective role to manager
whole work on the company. The most important thing is that they people focus on their
customer services they also maintain their better relationship with their customer through
effective communication process.
Operational manager is also responsible for all these types of duties, they people work on
effective manner. This company main motive to serve to their customer in quality product and
better services. Operational manager play a very vital role they manager all the responsibilities
regarding store manager they people make better decision and fulfil their customer demand.
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Seniors manager is also responsible for increasing the sales of the business. This organisation
handles all operation in better way.
Operation management is related to the people who trust on operational work it is very important
TESCO manufacturing industry. This is vital process for people want and this company fulfil
their demand. The market team collect their details from the consumer and uses it as the input for
design of goods and services. If this company earn huge amount and involved starting from
understanding the customer needs and they identified their demand in according to market trend.
So they people manage their work and providing customer services as per the demand of the
client. This company sell their product in retail stores they produce variety of items sell in
market they also attract their customer and providing quality services.
The aim of the company to reduce the wastages, increase productivity and time and
resources management in order to make sure that the production rate is very low level and the
store of this company aim to create their warehouse and they people use in their resources in
better way. There are some major important customer services is the main objective of TESCO
company, it is very necessary if consumer are not satisfied with their services or product so this
organisation also face many problems so they need to maintain their customer services as well as
they provide quality services (Ahlemann, and et.al, 2012). So operation management make
effective decision sure that all the clients' need and demand are important if they fulfil their need
and want so know very well how to maintain their services. They also use their resources in
efficiently manner. If they are not use their fulfil manner there resources are production cost
increasing and overall profit margin will reduce and this firm objective has down. So these are
the important of the operation management so this enterprise need to use their resource in proper
way. Manager careers is the new important, oriented, possibly praise this company so this
organisation worker. It is very important for maintaining their career so manager also need to
attend training session it is help for making better decision and managing all resources and work
in the firm. Operation manager their task and look after the processes based on the input from the
main objective and decision of this corporation. Manager is also taking risk for achieve the high
return they want to increasing their business capacity for earning more profit.
All the operation manager to manage their work TESCO. It is responsibilities of the
operational senior manager to handle all the work for increasing their sales. They people make
effective strategies plan it is the process of thinking through the latest objective of the firms and
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the current environmental situation they people face them. Strategies planning is referred with
long term and short term planning. They people make short term plan also for achieve their short
objective and they also make long term declension for long run business. They also improve their
process means operational manager. They people also focus on their services do that this
organisation make their plan in better way for achieving the organisational goal. If this TESCO
not focused on their stores, target customer so they do not achieve their mission.
4) Identifying and assigning the outside factor of operation management and its effects
There are many external factors of operational management that can effect on the
operation management political changes, technologies, environmental, or other factors which are
effected TESCO organisation.
Technologies factors: it is very important aspect, it helps to increasing the sales of the business.
TESCO organisation is also adopted this method it is very effective for achieve the goal of the
company. If this firm use new technologies, like they use social media for expand their sale, if
they people provide effective service through innovative technological skills.
Political factors: it is referred with the changes of government plan, like tax rate, import and
export. Higher authority is change some rules, prices so it is also very effective. So company also
follow all the rules and regulation. So they people change their in according to government law.
Environmental factors: it is consisted with environmental change like proper usage of natural
resources, so TESCO also use in proper natural resource they do not waste their resources. They
also create healthy environment at workplace because they want increasing their productivity.
Environment is also very important if this organisation are not use in effective manner so they do
not maintain their relationship with their customer and they do not provide effective services to
their consumer.(Russell, 2016). Manager also create effective environment and maintain better
relationship with consumer as well as market (Plesser and et.al, 2014). It is very important for
increasing the sale of the business. Regulation and legislation of the environment places new
situation for operations motive.
Innovation and competition: TESCO make a innovative plan for producing and offering new
services. Most of the organisation also focus on creating something new so these types
companies introduce their good effective way (Russell, 2016). When this firm make product or
offer services that are best , faster or easiest but they also concentrate quality of good. Now day
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times of competition so it is very important this firm focus on their service as well as quality
services. They people maintain their relationship with others competitor. It is necessary for
maintaining the stability of their business.
These are the external factor of the operational management and its impact on TESCO is
that this organisation produce their product on customer demand and they also follow rules they
sell their goods and services in according government decide prices. The main motive of the
enterprises to achieve the common goal of the business and increase profit margin ratio. They
also increasing their funds, If this company adopt new technological method so they also
increasing their business productivity ratio. Now day every organisation some innovative change
their business so this enterprise is also changed their work through technological so they earn
more profit and expand their business and provide better services to their customer. If they
people not use innovative techniques so they can not provide their consumer effective services
and they can not attract their customer so that is the main reason they people use new methods.
5) Impact of these factor in decision making as store manager
The impact of these factor in TESCO organisation store manager of this company make a
very effective decision for maintain their long term business. Stores manager take appropriate
decision like if government change their political factors change in some rules and regulation so
store manager make decision in according to political change they run their business in legal
manner and they provide service to their consumer as per the government rates (Russell, 2016).
If this enterprise adopted new technological it is very helpful for making decision for expanding
their business so they also expand their work through using smart phones, social sites like they
send message their customer when they introduce new services in their stores they collect all the
data then they call their customer and providing quality product to customer (Ahlemann, and
et.al, 2012). This company also focus on their customer relationship , they always try to
maintaining good relation with their client. Manager main aim to make good decision and create
a healthy environment they also maintaining their relationship with customers.
The impact of these factor on TECSO organisation increase their sale for and sell their
product in effective manner they also achieve their goal in their businesses. This company main
motive to make better for earning more profit (Russell, 2016). This company store manager also
take better decision for long run business. Some time this organisation make perfect strategies
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but does not work so they follow external source it is very effective it changes the shape of
corporations.
CONCLUSION
It can be concluded that role of manager and leader that is very important for their
achieving common goal but they people manager their task own way means completed their
mission in different level. This report is also induced that the theories of management operations
and approaches of leadership style. The report also concentrate on management theories and
handling all the situation in effective manner. The main motive of TESCO company to
increasing their productivity ratio and they maintaining their relationship with customers
through using the external factors of the businesses. This report also discuss the importance of
operational management and also explained the effects of outside factors of operational
management. The report has been presented the factor of decision making as store manager.
Store manager main motive to make better decision and maintaining relationship with their
employees as well as peoples.
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