Analyzing Accommodation Services Management in the Hospitality Sector

This report provides a comprehensive overview of managing accommodation services within the hospitality sector, covering various aspects such as types of accommodation services (global hotel chains, serviced and non-serviced businesses), forms of ownership (privately owned, managed, leased, and franchises), and grading and classification systems used in different regions. It also evaluates the significant role played by online review sites in influencing customer decisions and highlights the critical functions and roles of the Front Office department in ensuring customer satisfaction. The report concludes by emphasizing the importance of effective accommodation service management in enhancing brand value and goodwill within the competitive hospitality marketplace. Desklib provides access to this report and other solved assignments for students.

Managing
Accommodation
Services

Table of Contents
 Introduction
 Types of accommodation services
 Forms of ownership
 Grading and classification systems
 Role played by online review sites
 Function of Front Office
 Roles of Front Office department
 Evaluates role of Front Office
 Conclusion
 References

Introduction
Hospitality sector is regarded as part of huge business that is called
travel as well as tourism industry. These both are part of business with
single goal to provide services to guests, clients and visitors. In
current scenario, both tourism and hospitality are two largest
worldwide industries. This is liable to provide accommodation and
food services like resorts, conference centres, hotels, amusement
parks and other.

Types of accommodation services
Accommodation service is the facilities provided by hospitality
industry to their guests in terms of staying at hotel, motel, resorts,
guest-house. Some of the types of accommodation services are:
 Global hotel chains and consortia
 Serviced and non-serviced businesses

Cont...

Basis of Differences Commercial Business Non-commercial Business
Meaning It is the business which work for earning
of profit. At end of year, profit is divided
among owner of business.
It is the business which does not work for
earning of profit. At end of year, profit is
not divided among owner of business.
Types Sole proprietorship, limited company,
partnership
Trusts, NGO's, Co-operative institutions
Distinguish Between Commercial and Non-commercial Business

Forms of ownership
The various forms of ownership applicable to accommodation services
are as follows:
 Privately Owner Hotels
 Managed Hotels
 Leased Hotels
 Franchises

Grading and classification systems
Countries Grading System Classification System
Europe They follow four star grading which
means hotel is best.
On basis of quality, service.
U.S They uses five star rating to rate
hotel.
On basis of facilities, value
for money and others.
U.K. They uses four, stars, AA for
grading hotel system.
On scale from 1-5 stars
where 1 represents poor
and 5 denotes high quality
services.

Role played by online review sites
Online review sites plays an effective role while potential guests look
for and book accommodation which provide full description to them
related with their services, quality, facilities, products and many
more. This helps them in making better plan and avail services of
that particular hotel. In context of Crowne Plaza Hotel, it has good
review sites which are posted by TripAdvisor regarding their
facilities, review of happy customers and others. This assist in
increasing level of loyalty of consumers towards hotel.

Function of Front Office
Front office is the main department of any industry which provide
relevant information to their people, guests, customers. It is very
important in context of hospitality sector to have proper and
skilled employees for handling front office so that they can
provide services to their people.
 Hotels
 Budget
 Hotel-Resorts

Roles of Front Office department
Under front office department, there are various types of manager who
perform key roles in meeting organisation's business objectives.
They are described below along with their roles such as:
Front Office Manager- The front office manager of respective
organisation perform role of providing friendly as well as
professional services to their guests.

Evaluates role of Front Office
Front office is the important department of hospitality industry where
customer interact whenever they enter hotel. Front office manager
should be very polite in nature, charmful, possess good personality
so that arrival customer feel happy and should serve their people in
best manner to provide them satisfaction. This leads to achieve
positive review about organisation and enhance their brand value
and goodwill at marketplace.

Conclusion
From the above report it has concluded that hospitality industry has to
manage accommodation service to provide facilities to their guests
and visitors. Different types of services are includes such as hotel,
guests, motel, resorts. Accommodation service has ownership of
franchise, owned business, managed and others.