Whitechapel Hospital: Implementing and Managing Quality Standards

This report examines the management of quality in health and social care within Whitechapel Hospital, focusing on various quality standards such as those from NICE and WHO/UNAIDS. It details strategies for implementing quality, including standardization, organizational design, education and training, process improvement, and leadership. The report also addresses barriers to delivering quality management systems, such as lack of resources, employee resistance, and improper management, and concludes with a list of references. Desklib provides access to this and other solved assignments for students.

TASK 2
Managing quality in health
and social care

STANDARDS TO CHECK QUALITY
IN WHITECHAPEL HOSPITAL
Quality Standards:
 Was developed as a guide for standards development and revision.
 A way to evaluate external environment and standards
 Helps to assure that Whitechapel hospital meet international best practice
requirements in UK.
NICE quality standards:
 These are concise sets of prioritized statements designed to drive
measurable quality improvements within Whitechapel Hospital.
 They are derived from the best available evidence such as NICE guidance and
other evidence sources by NICE.
 They are developed independently by NICE, in collaboration with health and
social care professionals, their partners and service users WHO/UNAIDS
Global Standards:
WHO/UNAIDS
 aims to develop standards for quality health care services for adolescents.
 It is designed so that youngsters find it easier to obtain the health services
that Whitechapel hospital needs to promote and give them to protect and
improve their health and well-being.

Strategies For Implementing
Quality In Health And Social Care
 Standards and guidelines: Identification of processes that can
be standardized.
 Incorporating adhesiveness to guidelines and standards of
Whitechapel hospital so that they can meet the quality parameters.
 Organizational design: Selection of functional or cross-functional
structure in Whitechapel hospital will help in effective working.
 Aligning responsibility and authority to each healthcare
professional equally.
 Education and training: Provide high quality training to all the
staff members to minimize errors and increase quality of service in
Whitechapel hospital.
 Assisting staff members in handling and learning to new technical
skills effectively.


Continued..
 Process improvement and technology and
tool development: Determining
opportunities to enhance process
improvement of Whitechapel hospital.
 Organizational culture: Analysing changes
required to improve the structural and
functional working of Whitechapel hospital.
 Leadership and management: Establish
management roles in Whitechapel hospital so
increase responsibility and authority among
different healthcare professionals and staff.

Barriers to deliver quality management
systems in health and social care
 Lack of resource: Lack of proper resources
can be a major potential barrier that results in
decreasing the quality of Whitechapel hospital.
 Deficiency in resources will lead to customer
dissatisfaction.
 Resistance by employees: If an employee is
not ready to adapt to changes in hospital it will
directly have an impact on quality measures of
Whitechapel hospital.
 It will result in decrease in inflow of patients in
hospital.

Continued..
 Lack of proper laws and policies: Lack
of proper policies and law will lead to
mismanagement Implementing laws for
proper functioning is very necessary.
 Improper management: Improper
management of Whitechapel hospital will
lead to decrease the number of patients
visiting the hospital for medical care.
 This will have an impact on hospital's
reputation and ranking.

References
 Axelsson, R., Axelsson, S.B. and Seemann, J., 2014. Organizing
integrated care in a university hospital: application of a
conceptual framework. International journal of integrated care.
14(5). pp.260-265.
 Brunsson, N., Rasche, A. and Seidl, D., 2012. The dynamics of
standardization: Three perspectives on standards in organization
studies. Organization Studies. 33(5-6). pp.613-632.
 Campbell, M., Fitzpatrick, R. and Kinmonth, A.L., 2014.
Framework for design and evaluation of complex interventions to
improve health. British medical journal. 321(7262). pp.694-700.
 Chassin, M.R. and Loeb, J.M., 2013. High‐reliability health care:
Getting there from here. Milbank Quarterly. 91(3). pp.459-490.
 Drummond, M.F. and Torrance, G.W., 2015. Methods for the
economic evaluation of health care programmes. Oxford
university press.